Clinique Pasteur Toulouse Reviews

Home a little cold and better to go through the home to find his way

Mismanagement of the mutual care file with false allegations about non-agreement, this justifies the payment of abnormal advances. Cancellation and postponement of hospitalization the day before an entry planned for 2 months. Modification of the type of intervention planned without prior information and 3 days of hospitalization for a simple infiltration of cortisone practiced on the edge of your bed in your room, stay charged 1600 euros. An act usually performed on an outpatient basis, with the exception of foraminal forensic infiltration. Antipathy and refusal of information by day care staff who say there is no point in informing the patient who would not understand anything. Only the night staff deserve respect. In short the tassel.

As far as I am concerned, the health professionals at the Pasteur Clinic, who are busy with my work, have been irreproachable.
Their opinions, comments, diagnoses and ultimately their care were perfect.
Thank you .

Superb clinic
Listening staff
Easy parking at the Atrium
All my thanks to Doctor PRONOST who operated on me.
My doctor and my nurse were unanimous on the excellent work
The fine thread stitches were a small masterpiece
12 days after the operation the healing was perfect and the marks practically invisible

Clinic only the name.
An inhuman money pump. The first clinic in Europe deals only with shareholders, patients are not their priority.
If you can go for treatment elsewhere.

Hospitalized for 5 days, I am generally very satisfied with my stay as much by the professionalism of the medical staff as by the services offered by the clinic.

Operate for a gallbladder with Dr. Roques! Everything went well. Three people for anesthesia, they were very reassuring and genial with me. The surgeon did a great job and very reassuring for the future. Impeccable recovery room. Back to the perfect room, the nurses are in little need and answered my questions. A room worthy of a hotel, very spacious especially when a person accompanies us. Nothing to say, I recommend this clinic to everyone! Thank you for your professionalism that is not everywhere unfortunately, to make 1h drive to come to your clinic but I do not regret.

Cardiologist available to listen to the top of the top operated 2 years ago

Staff very motivated and very professional, it is nice to see this by the times ... Deserve perfectly their two certifications quality!

Hello,

Radiography.

The automated appointment on the internet suggests that we can have an answer quickly.
After filling out the form, scanned the documents, etc., I had to wait 4 business days to have a call and take rv.

In the meantime, I finished a rv on doctolib in 2 minutes!
Maybe some improvements to predict in the reactivity of the clinic.

My criticism comes rather from waiting times at the appointment.
Despite a rv in the early morning, supported only 30 minutes later, without any justification, although the person at the reception told me when taking charge "no delay and 45 minutes waiting for the results ".
I will finally have my results at 11am, the exam lasted less than 10 minutes.

Patients also have a schedule to keep.

Overall the medical world seems to have lost this form of politeness.
I met the same problem last week in another establishment, go to 9h, practitioner absent, casual arrival at 9h15 .. support in stride.
Here is my opinion

medical service exellent information to the first class companion by personal sms very present smiling very competent would go with eyes closed if in the future were to return

Battery change for my mother.
The appointment was changed 12 hours before for obscure reasons for changing the schedule.
She had to return in the morning at 8:00 to go out in the late afternoon.
Finally she came back at 11:30 to be admitted to the block only
18:00. My mother at 80. The operation itself is only 45 minutes. Obviously she could not leave the same day which allowed the clinic to charge two days of single room.
On-site presence 26 hours while it usually takes 8 hours maximum. To avoid absolutely.

Home very well. Personal really nice. (Block, nurses etc.) It is not for pleasure but the stay went well c. And good luck to Julie on the set n forget the lyrics! Thank you to all the staff really.

Clinic most certainly famous for its cardiology service, but a mediocre organization. Only the front desk staff is really nice otherwise the floors would even leave you in your room. Returning the day before at 16:30, no breakfast as it was planned the next morning, operated at 19:00 and no one will keep you informed more than that in the day! If you have to go back it's really because you have no choice. ...

On June 11, I was operated on by Dr Abouliatim. I want to thank you for your competence and your humanity. He gave me a second life

Admitted for a period that is extended I was very well supported by the medical team who was really caring, the food is better than I would have thought and the rooms are really good,
Only complaint about a lack of stretcher bearer I had to wait an hour for one of them to come and pick me up in the recovery room, but I will recommend the Pasteur Clinic

In my case, I am very satisfied with the surgeon. On the other hand, the hotel and staff are disappointing compared to the price of the Serenity room.
150 per day: cold meal, high noise level, broken promises, I had the impression of disturbing habits. It seems obvious that the service promised in the SERENITE option is not known by the staff.

competent and human team in a lot of service (I didn't do them all). Nowadays, so rare ...

very long wait (> 1h) between the MRI exams and the availability of the report

Multidisciplinary clinic bringing together quality practitioners.
The services provided are of good quality.
Although it is a downtown clinic to park there is quite simple if we use the parking of the new building of the clinic "L'Atrium"

Disappointed by the weekend staff, not listening to the patient prefer their moment of relaxation and we go second, but they should not be rushed. I was in the cardiology department on floor 5 in an incorrect room: stains and hole in the ceiling, wall with holes, questionable household ...
Entering an ambulatory, he kept me, but I have to earn it, 5 hours waiting in the recovery room knowing that my husband was waiting in the waiting room without news: worry stress, nobody responds to his requests, really upset , bad memory of this block because 2 days before I was in cardiology on the 3rd floor personal at the top and I thank them.
I was not lucky.

Hospitalized for a big heart surgery, I am extremely satisfied with my stay. Every staff is involved in their profession, listening, empathy, good humor, provides solutions to every difficulty. Congratulations to all for your professionalism. Congratulations also to the cooks who make delicious little dishes and it is not nothing! Best regard.

Home manage well thanks to the pre admission with speed. Nurse at the top, available and kind! Small problem with the meal tray forgotten lunch on the day of release but not very serious! Nice nice room with a small hotel side.

A cardiology service a caring team + home staff 10/10 that I recommend

Myocardial scintigraphy in nuclear medicine. Home mixed. An idle secretary who did not even calculate me, leaving me in charge of his more pleasant colleague. At the exit 6h after, a third very unpleasant.
In the service, perfect welcome, top staff from start to finish with encouragement and support. However this examination for up to 6 hours of time (including rest time) it is a pity that the frame is so sad, paintings to redo, television not connected in tiny waiting room where we are supposed to spend several hours. Fortunately he is allowed to go out. In summary good medical care in a basement to modernize. and a secretariat to motivate!

Welcomed in gastroenterological surgery and
Undergoing an operation under general anesthesia, the staff was very professional and very kind. The only downside is the reception, not very friendly or smiling.
Other than that, everything went very well. Thank you for your skill.

A scandalous clinic ....

- making an appointment by internet (as indicated when calling) within 2 months of course ...
Arrival at the clinic, with their parking lot which costs an arm, of course, and there: "ah bah I do not understand we do not have your appointment" ....
Finally the pulmonologist is kind enough to receive me by complaining and the appointment lasted .... 2 minutes!
To finally resume another appointment to come and get a test device ... a month later
...!

- the day of the appointment, they call me 2 hours before to tell me that my appointment is finally canceled! The cause ? The device is broken! No but seriously ???

I took two days off to do these tests and there, the only thing I am offered is to resume an appointment, but not before mid-July!

When the patient is no longer seen as a client to pay specialists overpriced and without any respect ...

I would never set foot in this clinic again ...

Dental care with doctor ALEXANDRE BARRAU worse than all: not only does he have the delicacy of a monkey masturbating in your mouth, but in addition his neglected and nonchalant attitude makes you uncomfortable as soon as you enter the bathroom waiting. In addition to treating his patients like a customer number to botch, he allows himself to prohibit the exit door to his assistant. Recommend only for SM ....

24h of hospitalization in cardiology for my father. A whole outgoing, friendly and considerate staff, very good explanations and in the end a happy patient and family.
Good job and thanks to all. Keep going!

Heart Secretariat unreachable, not on data requests

An emergency cardiology consultation.
A very professional and attentive team ... from taking charge until departure nothing to say except a big thank you for the quality of this service. The only downside is that the snack that was genuinely offered me was not top in taste, but afterwards we are at the hospital ...

Thank you to all the ambu, block, recovery room, 4A staff. Extremely professional, always a word to make you feel comfortable! Pleasantly surprised by the quality of the services!

I think 1month and I did not have to pee a single time with the nurse ect the home and oh top.
Thank you for your support and your patience

All health staff are responsive and competent and the catering service friendly. A shady area because of a nurse A. who allows himself to make dubious jokes. Visiting to see my daughter, I find a new nurse standing, prostrate in front of his bed. I ask where she is. He answers me catastrophically: where is it? After a few seconds of silence, I dare to ask him again what is happening. The look even more overwhelmed, confounded and the voice also saddened, he continues: We did not tell you? A few extra seconds during which I broke the discomfort. Then looks triumphant, he announces: She is in the shower!

3:30 to have a single room reserved 1 month in advance ... Service closed on weekends therefore change of rooms required (3 rooms in 7 days..20 euros parking per 24 hours, 85 euros per room ..... Better to have a gold vital card ....

Emergency care following a tachycardia attack. Very friendly and dynamic medical team.

Excellent treatment , pleasant staff and a comforting environment .

Cardiology care at the top but very big downside for logistics and administration, great progress to be made. No accompanying bed even though it was planned and no availability at the nearest hotel. Transmissions poorly made or not done at all, to the detriment of the patient.
. Shameful for a medical establishment.

My husband and I have just come out of the appointment with Dr Augareils rheumatologist we had never had to do with him and I must say that this a very nice doctor and who explains it well reassures a lot only a little bit late for the go then the two secretaries are very nice and smiling for a first impression is the top

They let my mother go badly and she had to go back there urgently because she almost died because the operation is infecting from the inside ... that and make her change rooms 7 times and 4 services in 10 days

- no "after sales service" after an intervention
- you consult a specialist for a current pathology, he does not examine you, and when he makes the report to the attending physician, he simply oubk.lie to give him an account of this new pathology
I HAVE NEVER SEEN THIS !

Nickel from reception to cardiologist
Only problem, the misery to park and plan in advance during construction

The telephone number of the analysis laboratory never answers (I waited 25 minutes) ...!

Pastor Clinic for me nothing to say that it's good care of me is the patient in the same room always has the listening teams

My mother went to the clinic several times for several mammary operations. BIG PROBLEM respecting schedules, forgetting the patient in the rest room, no single room even if it was requested long time ago, very small double room not compatible for the respect of privacy and rest. The care is good but the internal organization does not work. And that does not help patients in very difficult times.

A clinic at the top of the technology (for a coronarography)
The staff is dedicated to your well-being.
The meals are very good qualities.
A great professionalism emanates from this clinic.

I don't like the substitute doctors they're not listening to the patient

Excellent reputation in cardiology. We tested gastroenterology. Disappointing!!! Yes the premises are new, well appointed and clean but that stops there! The ambulatory service is fortunate to have a great healthcare More

I had to do with Perso to Raymond Despax: I do not want to see him anymore. His diagnosis was not good. As for Martial Boisseau he hangs up on the nose of emergency doctors. Inadmissible and pitiful behavior that should undoubtedly signal to order. The exam in "fashion" take appointment with a gastro to organize the exam will cost you 70 euros. If you enter this clinic do not forget your credit card

3 days that I try to make an appointment for an MRI before June 29.
3 days that it does not answer the phone, letting me wait for more than 15 minutes per call (about 4-5 calls per day at different times) on several different numbers.

The clinic standard does not work when you call.
The radiology number hangs up and hangs up immediately (several times in several days)
and the last number I was given is not even valid.

I also tried by internet to make an appointment on their site that we are bombarded during the telephone wait, making an appointment on Wednesday 17 afternoon, I am still waiting for the answer or the appointment. .

In short, when is it possible to FINALLY have someone pick up or answer?

Completely unpleasant clinic then wait on the phone for 30 minutes to hang up I do not recommend

MRI passed this day. Very friendly staff. Little wait in connection with other clinics. Open MRI with nice landscape pictures to relax, soothing colors. Detailed account. I recommend for your exams.

rheumatology department for an intervention with hospitalization 48 hours: very attentive staff present smiling available! int took the time to explain myself; very comfortable clean room and easy access to a range of services if necessary (from tv to wifi via massage, hairstyle etc ... amazing! as well as access to the patient file online with all the results I am impressed!

Impeccable welcome, very pleasant staff and who knows how to make patients laugh! Receiving an SMS at each stage of the intervention (patient in the block, in the recovery room ... etc) nothing to complain about, if only it could be everywhere the same!

on the medical level nothing to say, on cleanliness everything to review dirty room sheep under the bed do not talk about the windows I think that for years that it has not been done, this is the last time that I will bring my mom to this Establishment ..

Faced with therapeutic failure, some Mozart of the scalpel do not even bother to offer their condolences and flee like cowards ... as for the respect of the human being a thoughtful rereading of the Hippocratic oath would be beneficial to them.

good cardiology department. nurses and DR very attentive. a flat when I arrived I waited 3 hours to go to a room that was not in good service and after the operation I waited 3:15 in the recovery room while waiting for a room to become available I find that a little deplorable but in the recovery room there was a nurse named LULU who was wonderful kind and attentive. really I congratulate her and I hope that the management will do the same with that nothing to complain about

Thanks to all the staff of the cardiology department of the Pasteur Clinic for the reception, they listen to their kindness and competence. ...
Very good service! Cros J Louis

I did an outpatient examination at the clinic. Everything was perfect: punctuality, kindness of staff, post-operative follow-up. I recommend

We rarely go there for pleasure, necessarily. 2 aspects - commercial side of a private clinic, all is not nice because to make money on the "back" of sick people is not top .. BUT for the medical aspect I say thank you, they are very competent and I will not complain about being able to live normally thanks to Doctors Pronost and Jalbert and thanks to the clinic.

the radiology center has become more than lamentable..scanner 2 h of waiting..not yet passed and no information ..!
all planning is to review .. (overbooking surely) to make the devices profitable .. more room booked for 2 weeks by Internet .. and no room available to my arrival .. results of the races: 3 hours to wait ...

OncoRad reception and radiotherapy staff very friendly and very efficient. I underwent there 3 sessions of stereotaxic rays on machine 6, VERO, for a metastasis on L3, well taken care of, detailed explanations and always with a smile, thank you. It really reassures.

Surely competent and very good services from nurses and room staff. But endless expectations and the feeling of being treated like numbers, incredible delays for being moved from one service to another and to know what we have or not ... Not human.

A shame rdv at 10am for a radio, 10h45 still not spent.
45min late at 10am, what happens if we have an appointment at 18h we sleep?

I knew the excellent reputation of the Pasteur Clinic which motivated my choice for my operation. There is only one word in my mind to describe what I experienced there. PERFECTION ... and this, upon my arrival. The operating room is breathtakingly modern and clean. As for the skill of the surgeons, I have no qualifiers as they are Grands Pontes. I immediately felt very good entering it, was it a sign .... I imagine it !!

Having undergone endoscopies for twenty years in this clinic, I would like to thank the entire medical teams for their professionalism and their welcome!

Very pleasant and miraculous place I did not wait too long for my scanner appointment and to pass the scanner: tv screens to wait..Attention for the MRI, it is a little longer: about 2 months for me ..

Gyneco surgical service, top staff, including in the operating room, "a surgeon" very friendly and extremely competent. Frankly unpleasant telephone reception at 77, for the pre and post operative, and allow 2 hours delay at each appointment.

Super welcome and pleasant. Top nursing team and very professional surgeon nothing to say. I recommend.

I would never have believed that a hospital establishment could reach such a level of perfection. I can only talk about cardio (it's already not bad) Cardiologists explain what they do to us, this avoids stress. The service works like a hive, without noise, everything is done on time. No need to ask !!!! It's awesome . Lastly, I will talk about the hotel regime, which is perfect. When you cross a bad patch, it is very pleasant to eat properly, this is not the main thing, but it helps to go up the slope. Competence, politeness, availability, kindness. What to say more: Bravo and THANK YOU

Outpatient hospitalization with general anesthesia.
Everything was nickel from first to last appointment as well as follow up.
Friendly and competent staff. No complaints.

1 h 20 to try to prevent the MRI service to cancel an appointment for sick children
No secretary answers
It's scandalous

3:41 pm I finally managed to notify the secretariat for the cancellation of this morning's appointment at 8am.
A special number should be put in place in case of unavailability or unforeseen at the last moment .. to inform the staff ..
In the meantime I spent my day joining this secretariat and the voice messages waiting I know them by heart ..

Recognized clinic for heart problems. Personal and knowledgeable, competent and available doctors

Caring and attentive staff. A room worthy of a hotel residence. Very nice home.

A stay in cardiology accompanied by the sweet melody of the jackhammers until the weights and we ask that they stop at 7:30 p.m. A single room allocated without being requested and they want to charge you. A meal tray with foods contraindicated with the treatment. And finally, they "forgot" to give the work stoppage. Fortunately, the operation went well.

It is well indicated, I am satisfied with the staff who is busy with me
The clinic and well placed
Good continuation
jerome Pradere Electravaux31

I go there every 8 weeks:
Excellent gastronomy, very competent and reassuring.
Nurses in the very friendly ambulatory chemotherapy atrium department, close to the patients.
However last year 1 very unpleasant telephone reception which caused me a lot of worries.
Big flat on the meals ...

Superb clinic! Wonderful stay for me.

thanks to the whole team

All the services are excellent, with the exception of the endriconology department where the diabetologist looks askance at you on the pretext that she is a doctor. She is haughty, borderline racist and homophobic because you are not the same color.
Clearly, if you have a good head, it's fine.
She won't do anything for you when it comes to taking responsibility for a medical error.

Thanks to all the staff of the oncology and paluatives services where my mother finished her days with an accompaniment so that she leaves without suffering
Thank you for your kindness and dedication
Thank you for the moral support given to the family

Operated by Dr. Olivier Garcia of the thyroid I can only recommend this clinic. Perfect home. I made the file on the internet and it took me less than a minute. Staff at the top, nice people. Spacious air-conditioned room .. Choice and quality of food .. And everyone to your little onions with smile and kindness .. A real Club Med Medicine ... Again thank you to all the team and especially do not change anything.

Hello, I was admitted in emergency cardio, a big thank you to the team, great professionalism, listening, and a kindness at the top. Thank you to the whole team and in particular to a nurse, Camille.

Consultation door 77 gynecology ....
Ashamed 5 hours of waiting, I find it unacceptable that under the pretext that they have good reputation we can take the patients hostage and make them wait in this way.