Clinique Pasteur Toulouse Review

It seems no one speaks in English in this clinic. I was reconnected with secretary who seemed to speak English, but I was not even told a word in English. Though web page is translated fully into English. I called regarding baby pedetrician services 4 times. And no one bothered to find the right person to speak with me. You are providing medical services.It is irresponsible! I was told that it is regarding baby health, but they cancelled my call 2 times.

Too bad I can not put less
Nothing done in 3 days of what was to be
Fortunately my mother did not fall out of bed, barriers removed, only thing that could have done him good was the air conditioning, but it was extinguished
Do not go on the weekend fill the beds

Good team available and smiling, at all levels of the hospital process. Thank you.

I worked in the operating room as ash and insi staff. That the surgeons are really cool. And professionals I advice to reach my family to go to this clinic and property of the operating department nothing to say damage that I left part of a taf dispute

Perfect, very friendly staff, passage on time and quick results.
I put 4 stars for the fact that in the undressing room we put you on a table without cloth or paper hygiene level not top

Very good experience. The staff know how to make themselves available.

For intervention ok
By cons for monitoring ..... that's another story!
Person secretary to the secretariat of Dr Soula very unpleasant on the phone, all the follow-up procedures are to be done by his general practitioner, while it is the clinic that made the intervention .........

Go for a simple ultrasound at 18:00. Delay of 45 minutes. Simple question, do you know of any other private organization or are you being received with such delay without excuse? The fees are refunded certe but the monthly fee on my salary is good, then honoring your schedule is just not acceptable ..

Quality medical or other personnel. ..but it stops there. ...

I wanted to make a pulmonologist appointment via the internet and not be available for 3 months. I therefore chose to register on the "my doctor.fr" waiting list in case of cancellation of another patient. Saturday I receive an SMS offering me an appointment at 2 p.m., I seize the opportunity and validate my reservation. I receive confirmation by email and sms.
After driving 70 km, paying for fuel, tolls, parking at the clinic and having been wandered from service to service for 30mn, I was told that "it is a computer bug!" And that this software is not in operation. link with the secretaries' schedule! ! What a shame ! What professional misconduct at all levels. Taken for a pawn: never again this establishment! !

Hello
Very bad reception at the secretariat of Dr Boveda, cardiology department. Secretaries very unpleasant. Unable to obtain important information for a dental procedure. I was forced to contact another cardiogist.
By the way never answer when sending an email on the site yet planned for this purpose.
On the other hand, excellent hospitality in the ophthalmology and urology department

I go for my radio echo and I did the operation for myopia. Very good, staff at the top and competent.

Reception, staff, care, monitoring, everything is absolutely perfect in this clinic. We even call you personally to hear from you. I had never seen such professionalism in my medical career.

cardiology service super very good teachers to come back without problem

Very disappointing. No humanity, incompetence.
The shock for a family.
To avoid.

I have known Doctor Mole Philippe for over a year and I am greatly satisfied.
He is extremely professional, provident and reassuring in his diagnoses.
He listens to his patients and gives very good advice.
He takes time during consultations.
I highly recommend it for anyone looking for a rheumatologist.

The scanner is to be avoided absolutely. They do not send the results to your doctor you have to wait more than an hour and if you want to contact them it is impossible the lines are always busy. Save time go elsewhere. I gave up.

Good personal clinic very nice (except secretary of mister boveda execrable on the phone) I came for an ablation of a lane accessory 3h operation with sir serge boveda the only big negative point that I reproach not having seen the cardio before the leaving to tell me what I had to do and not do and I had a lot of questions I think the cardiologist should leave a small note to say what to do and not do. Because many of my questions remain unanswered and join his service at the secretariat will not be of much use to me on the effects following the operation

I took an exam to study my sleep. I was very pleased with the reception desk staff, the service nurses and the room staff were very friendly, friendly and welcoming.
The services provided in the room are worthy of a 3-star hotel.
I was really happy with my stay. I would have thought on vacation.
I HIGHLY RECOMMEND THIS CLINIC, ....

The premises that I saw (radiology and some corridors) are impeccable. The staff I encountered were generally professional and friendly. In addition, the waiting time is more than reasonable for radiology in the morning. (Meeting 8:30 am and results at 9:10 am)

To avoid like the plague, incompetent personnel when you call them limit you disturb them leaves you limit to die. the air conditioning does not work in the room, television that beug and not to mention the doctor Despax who flees the family we can not reach him or see him, he sets us appointments ac 2 hours apart, ah wonder why he fled . Clinic for money not for care if you have cancer go elsewhere, Ineffective treatment followed catastrophic not to mention the had at home that transmits you bacteria with their dirty hand they use no gloves, as even serious when handled infusion not even bed at home for a person who can not wash without counting the equipment to buy that is said to no longer in stock ...

Very happy with the care received at the Pasteur Clinic. (In hematology and cardiology.) Listeners and professionals, nurses at the top. I'll just put a little flat on the home phone sometimes a bit limited.

DANGEROUS. SERIOUS ERRORS involving the LIFE of patients INCOMPETENT PHYSICIANS, NOT SERIOUS, NO FOLLOW-UP ON SICK. NO RIGOR. ZERO / NULL.

Hospitalization for general anesthesia, very pleasant staff and perfect organization.

My father had an operation of the heart, we are very satisfied. Staff very competent, friendly, attentive to the patient or the family. Staff resuscitation, cardiology all at the top. Thanks again.

The outpatient service greatly deserves to be improved in terms of reception. A cramped nook in the hallway to wait and disregarded distances. Go see Purpan !!!!

I was seduced by the readmission system and by the remote prevention system for relatives. The team has been good. But big worries for which I do not want to come back M was put with 2 consecutive friends that was emptied literally in the House or was in the process of being stopped. So yes I have a double room but this is the first time it happens. Even in hospitals C was better managed. In addition I pay TV for nothing it did not work and at home no headphones and more ..... In short. I had to rest from this intervention in the end I find myself in a retirement home ..... and it really disappointed me

my partner will be hospitalized in cardiology soon. We plan to take a single room. Will the days spent in intensive care (2 or 3 a priori) be billed in a private room?

I warmly thank the entire cardiology department team for their professionalism and humanity.

reassuring welcome, smiling and available professionals. I highly recommend Dr B Honton who combines technical skills and a very human approach

A stay with a smiling, available, efficient and pleasant staff. I came for an operation under general anesthesia, and having the phobia of hospitals I was immediately reassured. Only downside, the mix in the boxes has 3, it's a little embarrassing for privacy. (I came for gynecology)

MRI SERVICE: Thanks to the MRI Imaging Teams at the Pasteur Clinic. I had 3 different MRIs and each time the reception, the care, the punctuality and the empathy of the teams (secretariat, radiologists and doctors) were irreproachable. It's clean, appropriate and specific techniques, the space is not scary while this type of examination can be anxiety-provoking.

I had the pleasure of being followed and recently operated on by Dr Philippe SOULA, cardiology department, and for whom I wish to express my immense gratitude. Warm, conscientious, always at your service, provided with unparalleled professionalism, I would like to thank him for all these qualities.
I would also like to point out that this establishment of impeccable cleanliness has an optimum restaurant service
For all these reasons, thank you to the PASTEUR Clinic
Mrs. Slami

This note is for the cardiology department.
My grandfather just came out after an angioplasty and wanted to thank the medical and para-medical staff for his competence, his dedication and his kindness.
With all his heart refurbished thanks to them, he thanks you a thousand times.

Room 564/561

Competent staff but relatively condescending doctor in pulmonology service without wanting to name names. However nurses and comfort staff more than correct and medical imaging staff also.

I called the IRM service and came across an unfriendly and very cold lady. I thought it might be a bad day for her. I had my appointment quickly (2 weeks) that can not be said that they are not fast.
On D-Day, reception person, I had to wait 10 minutes for this person to finish chatting with his colleagues. I heard him make phone calls and it was exactly the same: Unkind to the point of repacking customers. Then comes the doctor, who has not given any confidence and is very cold. One thing is certain, I will not come back to spend an irm in this clinic. Pity ...

Recently hospitalized one night in this clinic, I was very pleasantly surprised. The single room is very clean and very comfortable, the meal and the breakfast (worthy of a hotel), of quality. A special mention for Dr ATTIAS and his team who gave me a very good welcome.

The person who was at the reception at the time of my departure was not pleasant at all and I was waiting for my turn for a while she allowed herself to take another person in front of me who had just arrived .. she was not overloaded with work alone.
Other than that the surgery department is great double rooms at the top (huge) nurses were very pleasant and very attentive during my stay which makes things easier ..

The people who bring you meals on the other hand carry the misery of the world on their backs .. a smile hurts anyone!

And to finish attention to your business !! There are keys on the closet doors serve you !! Just a hint .. and thieves are from home

Scandalous welcome today 06/15/2018 at 12:10 p.m. on the phone by the secretariat of the General and Interventional Cardiology Cabinet of the Pasteur Clinic (twice). We all have our worries, that's no reason to be extremely derogatory to others! Do I need to remind you that we are, however, in a medical establishment, and that the least consideration towards the patient is to respect him and not to be irreverent with him. In general, patients who consult at the Cardiology Office do not come there for a simple cold and are very "patient" - precisely -, as well as courteous to the staff who work there (in any case, as far as I am concerned. )!

After taking an RV online, I can not go to PASTEUR Clinic this Tuesday, February 12 at 8:30. Alas, it's impossible to have someone to cancel and apologize for this inconvenience. 3 calls tel. 5 minutes, 3 minutes and more waiting. and internet can not cancel !!! I am sorry...

Please note Ladies and standard attendant, you are the first person with whom we come into contact with the Clinic. It is the first point of contact with visitors or patients. The operator must therefore know how to listen and express themselves clearly and with courtesy. The switchboard operator forwards the communications by searching for the extension number of the requested person in a file or an internal directory. : "How can we better welcome our customers on the phone?" Is strongly recommended to improve your quality of reception on the phone. See also on this subject, the training course program for answering the telephone correctly.

Super welcome I had an excellent stay the staff at the top of true pro smile politeness kindness in the service of Doctor Goutner special mention to Eva from the recovery room who ensures well done to all

A zero point for the Pasteur urology department:
cancellation of the appointment (??) planned for the change of urinary catheter scheduled peridally for my father and subsequent postponement.
Suddenly normal delay exceeded and of course the probe is blocked.
Call Samu for a change of probe in emergency, because this kind of problem can leave serious after-effects, several hours of waiting at home, then finally direction Rangueil who was able to receive him to perform the medical procedure.

super pastoral clinic
friendly staff
that for this clinic
both for heart care or pastor is very repute
Raymond Noirot

Staff attentive and pleasant. Only downside deadlines but the professionalism that prevails prevails.

Dr. Escude (in radiology) knows how to receive you properly and is very competent.
thank you for your professionalism

I give this note to the center of treatment of the pain, 1st RV proposed in July 2019 ... I call them the 23 November 2018 ... the pain one speaks about it or one undergone even more than 8 months to hope to see a doctor ????

Friendly staff but no wheelchair available to go on the radio! you do not have to be 80 and have a knee or ankle problem! Access by car very complicated. Parking far and inconvenient for people with reduced mobility

2 stars only because in my case for a simple radio of the lumbar spine on 10/20/2016:

* the reception of the radiology department is crowded and disorganized: queues are mixed up. We do not know the order of passage, who is after whom? The "hostess" scream "the next!" It really reminds Jacques BREL's song "Au suivant!"

* 45 minutes waiting (before the exam) while I made an appointment at 14:30. What is the point of making an appointment?

* Waiting after the exam. In all: 2 hours of waiting for 8 minutes of examination.

* the X-ray machine is not the latest generation (pay attention to x-ray doses)

* on the result of the examination, the commentary is minimalist and does not address the pathology that is the subject of the examination.

* Pay parking at the clinic: 4.90 for 2 hours and 10 minutes

* And I do not say everything ...

Conclusion:

There is a gap between discourse and reality.

The speech: "The Pasteur Clinic places the patient at the heart of its business plan and maintains a tradition of excellence, innovation, independence and ethics."

The reality (in the limited context of my experience): cash factory where the patients are cattle.

apart from the radio without appointment, try to get an appointment scanner or MRI ... impossible to reach them by phone, and the scanner option is not offered on their internet appointment site

I was operated on at your place for a varicose vein in my left leg, there was a strict protocol before the operation to be observed ... I have nothing to say, I have complete confidence in your teams for everything that touches the heart. I now know when you have poor blood circulation, you have to move and not stay sedentary. The staff, laboratory assistants, nurses all really attentive. . By this message, I wanted to say Thank you! Even if it's been a few years now that this intervention took place

24 minutes waiting on the phone for an appointment at the radiology center ... with a delay of 3 months !! Great performance for the Pasteur clinic

Lots of waiting and delay on appointments; therefore provide a light board with the names of practitioners and the names of patients who are waiting. We all look each other in the eye hoping to be the next patient called but often we don't wait for the same doctor and then it gives an idea of our passage.

branques and puppets unable to heal anyone
I made an appointment and the day d appointment not found wtf?
their haughty doctors good at prescribing only doliprans are so unnecessary ........