4 years ago
My biggest gripe with this place--and the reason I...
My biggest gripe with this place--and the reason I give it one star---is it's as though there's a black hole in my son's room that sucks every item belonging to him into it, never to be seen again. Clothes and personal items that aren't nailed to a wall disappear. If it's anything that's loose, it's gone! He has lived there only a few months and literally dozens of his personal belongings have disappeared from his room, closets and drawers. Of the 30 or so items of clothing he moved in with, I think maybe 10 are still there. All his belongings have his name on them. I spent hours sewing name tags I had made up for him onto dozens of items of clothing, to no avail. They still disappear. A pair of shoes I bought for him recently disappeared between the day I put them in his room and later in the week when I visited again. I ask staff, including management, what happened to his things and no one knows anything. The management says they will organize a search, but never once has one lost item been recovered. Either ambulatory residents go into his room and take things, in which case, staff ought to be able to recover them IF they made any real effort to search, as they promise they will. Yeah, right. If it's not other residents, it's staff. There is no other possibility. If that's the case, Clearbrook employs thieves, which doesn't seem to trouble them, not a bit. What angers me the most is not ONCE has management ever offered to replace even one stolen item. A person has to be as low as can be to steal from a disabled person who can't protect his own personal belongings! I wouldn't accept the offer of replacement because I know how strapped they are, but at least if they would offer, ONCE, I wouldn't hate them so much.
It's just not worth it for his family to buy him anything, ever. Nine out of 10 chances, it will be gone within a week to a month, maybe two at most. The care my son gets there is passable--adequate to stay within minimum state guidelines to keep their license, but not much more than that. If you have a disabled loved one needing residential care but you care about whether your loved one is stolen from on a regular basis, maybe try to find someplace else.