Their call service is armed with pre recorded messages and robo answers so when you think you've gotten through to a real person, it's just a recording. Then it hangs up on you so they won't have to actually address your concerns.
And what is up with their operating hours? Even banks are open longer.
Seriously what service is my husband and I paying for.
Everytime they come there's trash thrown around the trash bids.
Joanna from the call center really embodies the values of the organization: stupid, arrogant and rude.
Their website is a nightmare tryin to work around, and their customer service is very hard to get a hold of, because if you want to pay for billing or you want to contact for login problems, they didn't have anyhting for that, so it's very annoying to use.
Scheduled a bulky item pickup on phone one week ago but the trash is still there. We've phoned every day but Supervisor Wendy Johnson doesn't return calls. Don't bother with this department - they're totally unreliable and inefficient. There are private junk pickup companies who you'll have to pay but at least they provide the service. LA Sanitation don't.
We have used the 311 app several times and it has worked wonderfully!
Love the bulk item pick-up here near UCLA with students moving in and out!
These thieves are charging me more for sewage cleaning than the water department is charging me for water. Clearly a beaurocratic scam.
Inconsistent customer service! I've experienced this multiple times with this city department and it's so irritating. Can't you train your customer service reps to provide valid information regarding your business processes? I called in to have my damaged trash bins replaced on two separate occasions and each time the first representative advised me to leave the damaged bin at the curb, which was incorrect because I live in a Townhouse and trash collection is done in back near the garage. This caused a delay in my bin replacement and stolen bins. I had to make multiple calls to have my problem resolved. I do want to thank the reps who know the correct process and helped to resolve my problem.
LA Sanitation loves to find ways to charge more! We are living in a 4 unit "multi family" property, but LA Sanitation has decided that we are now "single family" and jacking up the rates to $25 more per unit. A total of $600 more per year for the entire property. I have lived on the property for a long time and it has always been considered multi family by the LA DWP and LA Sanitation. I guess some genius at LA Sanitation got a great idea on how to generate more revenue? Make up their own definition of multi family vs. single family, and charge more. A+ on creativity! Yes, greed is alive and well in the City of Angels. Give yourselves a rate hike? Yeah, we should all do it whenever we like, right? I was told by their billing people and a supervisor that they changed the definition a few years ago, but just had not caught up with us yet. So they basically admit they did in fact change the definition to suit their goal of squeezing more money out of people. Their service is already higher in cost than most other cities in the U.S. and in general their service is bad... as they often forget to pick up the trash, and destroy our cans with their trucks on a regular interval. I'm sure we will be hearing about a class action suit against them in the next few years? Great work guys! Keep dumping your trash back on the customer... way to go team!
Horrible, nonexistent customer service. Rude, bureaucratic agency with zero effort towards resolution or efficiency
I frequently contact LA Sanitation. We often have issues regarding homeless encampments and illegal dumping of waste. Unfortunately they have never been helpful. Whoever fills their request never actually checks our area. There is no way for them to be in contact with you when they go to check the request which makes zero sense to me. I have put in over 8 requests and they all get closed without even being looked into. It really is sad. We had to pay someone we knew to clean out the area. It is disheartening that this place has no structure or care for it's community. I have reported them as well. I wish things would improve. What is the point in having such a thing if it accomplishes nothing? They paint a nice picture but like I said there is no structure with this place, they don't actually do much of anything. Certainly far less than the minimum of the services they provide.
The best municipal waste collection service in the United States.
Last week my black bin was picked up, but they did not pickup my blue bin. We fill both bins every week. I called on Wednesday and they said they would send someone in 1-2 days to pick it up. No one ever came. Called today to say I need my bin plus extra bags picked up and how do we make that happen. They said I have to buy a tag for the extra bags. Bums me out, but I guess I'll have to buy a tag. Trying to sell my house and can't have bags of recycling laying around. They've got me by the short hairs.
Hello, as I passed Allesandro (2100 block) St yesterday as well as today 1/28/20... I noticed a complete MESS.!! This afternoon I passed and Miguel Chavez(had to stop and get his name) cleaned that entire MESS up. I could not believe my eyes. Outstanding.!! Nice work Miguel.
Super efficiency! I am so pleased with their service. Kevin had a bright smile on his face while helping me take out the trash and I really appreciated his fantastic attitude!
lacitysan.org