Cindy's Palace Banquet Facility Reviews

Beautiful place and luxurious and well received thanks Mr. Eutimio and 15 Debany

Great place to host a celebration. Looks great inside and out. Second floor adds more dining tables. Restrooms are nice located on both floors. Dance floor is big and has mounted gobo dj lights that look great on the dance floor.

I celebrate the sweet 16th from my daughter on 12/17/16 in this palace is amazing!! Thank you Mrs Tere, Mrs Cyndia Mr Adam and all personal the help me on the day to made dream of may daughter reality

Unimpressed. I have never seen an event that someone has paid money to, as a VIP guest, and the bartenders would not serve and was eating pizza as guest arrived at 7:00pm. They were unorganized and not nice. I have never written a review before but I would not want others to have the same experience. The facility itself was nice.

The service here was phenomenal! Saturday July 11, 2015 I married my best friend Richard B. Rodriguez. Ninfa and her staff were with us every step of the way and made sure it was the wedding of our dreams. There facility is so beautiful!!! Kiko the D.J with All Stars D.J played a HUGE role in making our wedding with crowd fun and a success. Thank you, again Ninfa and to all for your staff for there professionalism and attention to detail.

Richard and Rosemary Rodriguez

I recently had my wedding a Cindy's palace and their management is full of liars. They will say anything to get your business & at the end disappoint you. BUYER BE WARE!!!

1. At least 10 months in advance I was looking for a venue that would allow me to bring in my own liquor. I told them I was looking at another venue which did make allowance for this, I informed Cyndia about this other location.

She told me they were going discontinue their TABC license prior to me signing my contract. This was a positive thing because they promised us we would be allowed to bring in our own liquor, and save thousands on bar costs.

About 2 months prior to the wedding day (after all the invites have been sent out) they called us and told us they would be keeping their TABC license & we would NOT BE ABLE TO BRING IN OUR OWN LIQUOR.

Essentially they would not be able to honor their SIGNED CONTRACT! After many debates they said we could buy alcohol but they would KEEP any of it which was not used. THEY DEVISED A SCHEME TO DISPENSE AS LITTLE AS THEY CAN & KEEP THE REST. One of the bartenders did not realize she was talking my mother & told her there was NO RED WINE...my mom pointed and said I BOUGHT IT & BEHIND YOU THERE ARE SEVERAL BOTTLES OF RED WINE! They also promised they would provide all the mixer's namely margarita mix...when I came on that day...NO MARGARITA MIX (which was very important for me to have at my bar, I asked Cyndia about this over and over again to confirm they were going to provide this, and of course she reassured me it would be there. Only again for them to disappoint.)

2. Cyndia told us we could come and set up Monday or Tuesday the week of my event which was on a Friday (we had alot of decor we were putting up ourselves) she then turned around and told us we could only come in the day before to set up decor in the evening which was a major hit on our timeline seeing as how we were doing everything ourselves. Why tell us one thing, and change at the last minute?

3. On the day of the event she tells me MY MAKE-UP ARTIST CAN'T DO MY MAKE-UP IN THE CHANGING ROOM...WE HAVE TO USE THE HALLWAY...I'm like what??? So you want all my guest coming in to see the BRIDE getting her hair and make-up done in the hallway while they are being seated for dinner? I definitely would not have booked this place if that was communicated to me. There are several other places in Houston that make accommodations for their BRIDE to be COMFORTABLE, and not to inconvenience her.

4. They told my mother she could leave her decor in the hall and pick them up on a subsequent date, when my mom returned SEVERAL of her items where STOLEN!!!.

There were a number of other things that were said and done that was not right. Cindy's palace management is a very TERRIBLE group of people to work with. They will say and do ANYTHING to get you to sign a contract AND GET YOU MONEY. Then they start showing their true colors closer to your wedding date when there is ABSOLUTELY NOTHING YOU CAN DO about it; because they start their TRICKS VERY CLOSE TO YOUR WEDDING DAY. I was left completely HELPLESS because all my invitations had gone out, and I had several family members coming internationally for this event.

PLEASE DO NOT BOOK WITH THEM if you want you wedding process to be as stress free as possible. They will LIE to you up front to get the business, and start changing things at the END when its too LATE FOR YOU TO CANCEL THEM.

They seem soo very nice; but I would rather someone be straight with me, than be nice and lie to my face.

A great place for events, the manager is very helpful and will go above and beyond to make sure the special person is taken care of as well as their family. The second story is also very convenient for accommodating a large number of people.

Very spacious venue, ease of access good. Now for the cost and what is offered is quite expensive and may work for others but not for me. Good luck!

Beautiful facilities. The manager, Alex, was rude and unprofessional at times.

I highly don't recommend this venue! If you do book with them make sure you record everything they tell you. They tell you one thing then they don't follow through with it. Had to have 3 meetings with the owner to get things straightened out.

Beautiful venue but it's not worth the stress!
Good luck if you get married here! All they want is your business and they don't care what happens after that.
The bartenders and servers were rude to my guest. Overall experience was horrible!

Also they will show people the venue on your wedding day when you're getting ready with wedding party!
You been warned!

Beautiful place if you want to feel like a queen, king, or princess for a night!

If i could give this place 0 stars i would. We had our wedding here in December, and we where promised so much and got delivered so little. All they want is your business, and dont care about the outcome of your event.