I recently had my wedding a Cindy's palace and the...

I recently had my wedding a Cindy's palace and their management is full of liars. They will say anything to get your business & at the end disappoint you. BUYER BE WARE!!!

1. At least 10 months in advance I was looking for a venue that would allow me to bring in my own liquor. I told them I was looking at another venue which did make allowance for this, I informed Cyndia about this other location.

She told me they were going discontinue their TABC license prior to me signing my contract. This was a positive thing because they promised us we would be allowed to bring in our own liquor, and save thousands on bar costs.

About 2 months prior to the wedding day (after all the invites have been sent out) they called us and told us they would be keeping their TABC license & we would NOT BE ABLE TO BRING IN OUR OWN LIQUOR.

Essentially they would not be able to honor their SIGNED CONTRACT! After many debates they said we could buy alcohol but they would KEEP any of it which was not used. THEY DEVISED A SCHEME TO DISPENSE AS LITTLE AS THEY CAN & KEEP THE REST. One of the bartenders did not realize she was talking my mother & told her there was NO RED WINE...my mom pointed and said I BOUGHT IT & BEHIND YOU THERE ARE SEVERAL BOTTLES OF RED WINE! They also promised they would provide all the mixer's namely margarita mix...when I came on that day...NO MARGARITA MIX (which was very important for me to have at my bar, I asked Cyndia about this over and over again to confirm they were going to provide this, and of course she reassured me it would be there. Only again for them to disappoint.)

2. Cyndia told us we could come and set up Monday or Tuesday the week of my event which was on a Friday (we had alot of decor we were putting up ourselves) she then turned around and told us we could only come in the day before to set up decor in the evening which was a major hit on our timeline seeing as how we were doing everything ourselves. Why tell us one thing, and change at the last minute?

3. On the day of the event she tells me MY MAKE-UP ARTIST CAN'T DO MY MAKE-UP IN THE CHANGING ROOM...WE HAVE TO USE THE HALLWAY...I'm like what??? So you want all my guest coming in to see the BRIDE getting her hair and make-up done in the hallway while they are being seated for dinner? I definitely would not have booked this place if that was communicated to me. There are several other places in Houston that make accommodations for their BRIDE to be COMFORTABLE, and not to inconvenience her.

4. They told my mother she could leave her decor in the hall and pick them up on a subsequent date, when my mom returned SEVERAL of her items where STOLEN!!!.

There were a number of other things that were said and done that was not right. Cindy's palace management is a very TERRIBLE group of people to work with. They will say and do ANYTHING to get you to sign a contract AND GET YOU MONEY. Then they start showing their true colors closer to your wedding date when there is ABSOLUTELY NOTHING YOU CAN DO about it; because they start their TRICKS VERY CLOSE TO YOUR WEDDING DAY. I was left completely HELPLESS because all my invitations had gone out, and I had several family members coming internationally for this event.

PLEASE DO NOT BOOK WITH THEM if you want you wedding process to be as stress free as possible. They will LIE to you up front to get the business, and start changing things at the END when its too LATE FOR YOU TO CANCEL THEM.

They seem soo very nice; but I would rather someone be straight with me, than be nice and lie to my face.