Christian Healthcare Center Review

I had a very good experience here. I was treated with respect and dignity, the unit was clean, and I felt safe. The only thing I did not like was that my psychiatrist used manipulation to get me to agree to change my medicine.

worst front desk staff ever ...good luck hearing back from them ...no choice . Waiting room can be frightening at times

I waited 3 weeks to see a Doctor. Saw me for ten minutes and told me to go to a NA meeting. I m suffering from Extreme PTSD. Causing grand mol Seizures . Also charged my insurance company 320.00 for the visit. Horrible!! How about a reimbursement?

This place is the most highly priced Long term care facility and the lowest quality! Unfortunately, my father was in there for over a month. The lack of compassion they showed for a sick, 86 year old man was unbelievable!! The residents there are treated like animals. They lack quality staff and the staff they do have there are not qualified to be working with the elderly or the sick. We spent $660 a day for my father to be in this place thinking he would get good care. His nails were never trimmed and he looked totally unkempt when we were allowed to see him through the window. We had to ask the staff three
Times to cut his nails and cut his hair. They didn t even care. They loved the fact that the family was not allowed to come in to see their loved ones. The neglect was very obvious. I would never put a family member in there ever again. We found a much more compassionate and loving place for my dad! The elderly should have dignity and respect. But what do you expect for $660 a day!! What a joke!

Excellent psychiatrist Dr. Gefter. Good care. Offered group and individual therapy. Food wasn t bad!

I read some of the theses complaints, it is disgusting, shocking for loved ones to be treated worse than a rabid animal and to the nurses and caretakers who SHOULD take care of them. I'm so glad my loved ones aren't in there, and you should be too. I couldn't imagine what I would do if they were. My heartfelt and condolences go out to those who had to encounter it. The only reason a star is highlighted is to post this.

My mom went to short term rehab. Definitely not worth it. Patient care is lacking. Takes them a long time to answer a call bell. So long my mom called the front desk for help. When asked why they couldn't answer the call the response was " we were busy". If your so busy you can't answer a call bell you are understaffed. It's calldd neglect. Also had issues with getting water, ice pack, and help getting to the bathroom. Also make sure you set up your wifi devices before the weekend since nobody is there to grand access on the weekends and no one informs you of this until you ask on a Saturday.

Health care at a this place is awesome. stuff is also great

you're welcome CHCC! carrying Gods message & your staff and patients are angels - we need to stay humble

My mom is a resident in the Heritage East building since May 2016. My mom, my sister and I could not be happier with the care she is receiving. My mom as well as all the residents are kept very clean and well groomed. The rooms are also very clean. The nurses, aides, therapists and all other employees right down to housekeeping are very kind and willing to assist in any way possible.
Thank you CHCC!

Called multiple times, didn't return my call till hours later after I had called to reach someone myself. When they finally called back they complained about my message being muffled and cut me off from talking. They also wouldn't give me the full name of the facility, so at first I didn't know who I was speaking with, they called back only saying "Counseling Center" I asked three times for the facility name as I was calling other places and they didn't give me an answer until I mentioned the town. Horrible office staff, such a headache before anything ever happened. Once I finally got an answer I was told I can't go there until I complete another program first...

HORRIBLE EXPERIENCE!! My Mom was a very vibrant 81 year old woman who suffered from dementia. She was witty and full of life. She carried herself very well with this disease and disguised it with ease. Mom was admitted to this facility on May 14, 2020 for a non surgical hip fracture, on the advice of Valley Hospital as she could not bear any weight and was in excruciating pain. She was in need of physical therapy. The Christian Health Care Center was recommended to us. Due to COVID-19 we were told that we would not be able to go into the facility to visit with Mom, so as you can imagine, we were very worried about her being there and being isolated from her family. We talked with "K" from the Admitting Office at Christian Health Care Center and she assured us that Mom would be OK and that they were very capable of handling Mom with her dementia issues. Unfortunately that was not the case. Mom was admitted on Thursday 5/14/20. Mom was transferred from Valley Hospital. When Mom was admitted she had dentures and glasses that she wore every day. I met the ambulance at the Christian Health Care Center so that I could see Mom before she went in. I spoke with the charge nurse on Thursday 5/14 and on Friday 5/15 to make sure that Mom had her teeth and glasses. Charge Nurse "C" assured me that Mom had her teeth and glasses. Over the weekend we visited Moms window and she seemed to be OK. On Monday 5/18 I received a call from Charge Nurse "C". She mentioned that she was going through Moms paperwork and that it mentioned she had dentures and glasses but apparently Mom didn't have these items with her. (even though they told me that she had them on Thursday & Friday) They apparently never went through Moms intake bag from from Valley Hospital, which is where they found these items on Tuesday. After 5 days of Mom not having her teeth, she was unable to put them back in. I repeatedly asked the nurses to help her with her teeth. This did not work. My sister and I called Charge Nurse "C" every day to check on Mom. We were at her window at least 3 times a day. My sister and I brought her favorite things to eat every day. Unfortunately, without Mom having her teeth in or any feeding assistance, she had a very hard time eating. We would have to call the Charge Nurse to please have someone go in and help Mom. Mom was also continent when she admitted - never wore a diaper. They had her in a diaper as soon as she got there. Charge Nurse "C" and the head Dr. "S" also suggested that we give Mom medication so that she would be more manageable. They said that this was common for patients with dementia and that it would help her. I didn't agree but I think they medicated her anyway. They also had Mom seen for psychiatric evaluations. I didn't understand why since she had dementia.Several times when visiting her window, Mom was slumped over in a wheelchair or sleeping in the bed . When calling to check on Mom, I was told that Mom was uncooperative and had to hear about her bad behavior. I kept reminding them that Mom had dementia not bad behavior. After the 3rd week there we hired a private aide to go in and help Mom. Unfortunately it was a little too late as Mom's appetite had decreased severely without having her teeth and she was very withdrawn.We took Mom home after the 3rd week.She lost over 40lbs, was in a diaper and was very uninterested in eating.After 3 months home trying to get her to eat and get her back to what she was -she gave up and passed away. I would also like to mention that In July the Christian Health Care office called me to tell me that they had several of Moms things including her gold watch that she left behind.I advised them that I couldn't get there right away as Mom was home with Hospice. When I called in August to let them know that I would be by to pick up Moms belongings they advised me that they couldn't find them. DO NOT put your loved ones here unless you can spend a lot of time with them.My Mom was only 81 and I believe she would be alive today if she wasn't in the care of their care.

My mom was in Christian Rehabilitation Center. Very bad experience.

Desk staff treats you inappropriately, doctors honestly don't care about you, The course of my daughters 2+yr treatment, depression, ADHD, Offered no help or School advice. No callbacks / not to school not to the parent. Wrong appt dates given. For my own condition, Because I missed 3 appts in a year. . (random/inconsistent reminder calls) They droped me!!! No response no contact won't refill any medicine won't let me back. These are coldhearted people. They don't even offer another place for you to go? They Throw you to the street!? I'd like to give no star. The main doctor the boss!? he's the coldest and worst one of all.. most horrible experience of my life .. seriously felt and was treated like I was nobody. They will Treat you like you have a mental illness. Don't go here.

My mom has been there since June 2017
The nutritionist, doctors, nurses and corp staff are great.
Its clean and well taken card of.
My calls are responded to timely and efficiently.
Thank you for being there!

This place was amazing. I had been to a four inpatient facilities and two other intensive out patient places before coming to CHC. This place helped me more than all of the other places combined and then some. I truly believe they saved my life. The whole staff was incredible. If you need help with your mental health, this place can, and will help you. Thank you CHC. Sincerely, thank you, so much. I am me again.

I have only been here twice to the mental health center, but everyone is courteous and professional. A couple of phone issues but I may not have the right numbers. My doctor Dr. Gilman and therapist, Juhi were very nice. The offices are very clean the facility is pleasant to go to.The setting is like an old college campus.

Terrible! Only cares about the money, NOT about the patients!

After a month a waiting for an appointment I was slightly late to that appointment due to work. They completely turned me away and said I would not get another appointment. While my friend gets in right away. This place does not care about your well being. I thought doctors were supposed to help you. Not this place they do not care and probably won't even see you. Rude front desk staff as well. Nothing nice to say about this place

The doctors are wonderful and caring. Wait time is minimal. And they take my insurance.

When u need help snd hit the call button takes long time for someone to come. I fell took 45 minutes for someone to check on why i hit call button

This place is a warehouse to store old people! My mother was there for two weeks after breaking her leg in three places. She basically was just left sitting in bed the whole time and ignored by the staff! Worst part was that her room was just outside the nursing station! My mother was miserable there. We ended up taking her to a local health care home that she loves!