Shopping at China Towne has always been a positive experience for me. Rebecca was our sales associate today and is very knowledgable in selecting a mattress. Thank you, Rebecca and thank you, Jay for having your beautiful furniture store on the Westside of Town. Looking forward to my next purchase and browsing through the vast selection of quality furniture.
Very expensive, not the discount store they use to be.
We got our living room set (two leather sofas, an ottoman and TV stand) at China Towne. The gentleman (Roger maybe?) was great. Showed us the difference between real leather and the poly fiber that we had been looking at In Watertown. He helped us find a TV console that fit our style and utility when I asked him his opinion between a few different pieces. He opened our eyes to the quality of furniture that the China Towne sets as it's standard. The furniture was delivered on a blizzard of a day and the delivery men were kind with smiles on their faces. Naturally, we looked to them to furnish my husbands new office and were sorely disappointed with the customer service. We spent a whole day getting to and in the store only to be told that office furniture was sold online and were handed a magazine and left for the rest of the time we were in the gallery. Later, I found different desks online than in the magazine and when I called to find out prices- their female representative never called me back. We really wanted a good quality office suite, however their inability to make pricing and purchasing available through practical needs did not suit our family. I hope they will find a way to make it easier for other businesses and families to purchase their goods in the future.
Service and selection are great. Thanks Rick for the exceptional service!
THIS WAS MY FIRST EXPERIENCE PURCHASING FURNITURE FROM CHINATOWNE. THEY HAVE A LARGE SELECTION OF STYLE & DESIGNS TO CHOOSE FROM. I WAS EXTREMELY PLEASED WITH MY CONSULTANT, RICHARD SCOTT. HE WAS VERY PROFESSIONAL, INFORMATIVE AND PLEASANT TO WORK WITH. THE DELIVERY TEAM OF KENNETH & MATT WERE BOTH COURTEOUS & EFFICIENT. I WOULD RECOMMEND CHINATOWNE TO FAMILY & FRIENDS.
Great experience from the salesperson to the very nice men who loaded our new recliners in our cars. Enjoyable..
Wonderful!!! The salesperson Walter helped me to work within my budget and finance the furniture that I really wanted!!!
And I love the furniture...coming to China Towne is dangerous!!
I want to commend the staff of China Towne for a wonderful experience in the purchasing and delivery of my beautiful new dining room table. The attentiveness, friendliness and knowledge of design consultant, Richard H. and the excellent on-time, delivery by Matt and Ken are the basis of my excellent review. The delivery by Matt and Ken was done in a conscientious and caring manner; all unpacking and set-up done seamlessly. Thank you for providing my family with a Thanksgiving gift for all to enjoy! The best to all of China Towne for wonderful Thanksgiving and upcoming Christmas holidays.
Received my recliner today which is for a medical necessity. The delivery men, Matt and Brian, were so supportive, courteous and helpful in all phases of delivery and set-up. They made sure that the recliner was in the best position for my needs that I wanted. They made the delivery process streamlined and a good service to provide for customers. Matt and Brian are the best and hope to use them again in the future. Thank you, Guys, and Thank you China Towne.
Matt and Brian delivered our furniture last Saturday and we were so happy with the process! We were notified 24 hours in advance of our 2 hour window and also got a call Saturday morning letting us know they were a half hour away. They were both super professional, kind and very efficient. We're so happy with our purchase and our China Towne experience!
Kaylene helped me both times with a mattress and furniture set! She was very polite and knowledgeable about the merchandise. I would highly recommend Chinatown Furniture!
Nice store the place is way bigger on the inside then it looks on the outside. They have all kinds of things alittle pricey but in all it's nice. No pushy sales people they give you time to look at things and they come back and check on you to see if you need anything. The loading dock people were super nice to They wrapped up the stuff and load it in your car or truck what ever you got
We had a matress+boxspring+living room furniture delivered this afternoon+couldn't have been more pleased with the 2 young men who delivered it. They were very professional,efficient,helpful+friendly. We had an overall positive experience at Chinatown+would definitely recommend it+plan to be a return customer.
What a fantastic experience and phenomenal turnout.
Ashley worked with me to find and put together an entire house worth of furniture. I spent a couple days in store with her and online to find exactly what I wanted. Ashley never stopped searching for the perfect piece for me. She also made sure to price match and use promotional pricing wherever possible. She made the process seamless and was always available to phone or email.
The guys who delivered the furniture were just as wonderful. The two of them spent nearly 4 hours in my house bringing it all in, putting it together and making sure it was exactly where I wanted it.
Everyone I worked with went above and beyond and made me feel valued. I can't say the same for other furniture stores I looked at before choosing to go with China Towne. And the compliments on the furniture keep coming. THANK YOU!!
Great place for furniture.... I looked everywhere for modern contemporary furniture and couldn't find it until I came to China Town you guys had some beautiful pieces and I found the one I've been looking for .... Thanks
When my wife and I walked in looking for new dining room furniture we were promptly greeted. When the sales person asked what we were looking for we told her. When she said she would follow us I knew high pressure sales techniques were to follow. We advised out price range. She showed us the Cadillac. Never made it into the other room. Oh we loved the features but ran out of time as our daughter called to be picked up. She told us she would call since it was the last day of the sale the next day. She wanted to make sure we got the price. Funny that next day we were quoted 3 times the budget. Like it was nothing. OK so we said we would get back. She said she would honor the price of the sale as it ended that night. Well that night the China Towne commercial came on. Same sale started all over.
I called back to get a price on another table. Another rep said. Oh I have to walk back can I get your name and number so I can call you back. No call back.
So if high pressure sales with lies is what your looking for China Towne is your place. Both Adirondack furniture and especially Marty's barn (worth the trip to Elbridge) will treat you better. But those who like car sales people all roads lead to China Towne.
Always lots of new items every time we visit China Towne. Sales representatives are helpful without being pushy. Great merchandise at a fair price.
My son purchased a mattress and foundation with the help of Richard. He had shopped other stores before making a decision but returned to China Towne. I am happy he made that choice. The delivery came as expected. Matt and Brian were extremely friendly and efficient.
Everyone was very nice and helpful throughout the whole process. Rebecca was very hospitable showing us a variety of couches in the style we were looking for. She also encouraged the cookies they offer which were yummy! Both delivery men including Brian and I m not sure of the other mans name; were very friendly and careful in the removal and set up of the couch. I recommend highly.
They have some of the best deals in town and a large selection to choose from.
I needed a recliner. Anita helped me to purchase the perfect one and it was delivered on time and by two of the most considerate, well mannered and helpful gentlemen. So happy with China Towne!!!! Visit them :)
Had our new bed delivered yesterday by Josh and Quron. They were both very polite and professional doing their job. Because of the construction of our house, made getting the mattress upstairs challenging, but they did it! Thank you guys and China Towne for your services!
Matt& Ken, very nice and professional. Highly recommended!!!!!
Very helpful staff, a lot of great options for any room.
My husband and I bought living room furniture, including a rug, from China Towne. Rob Lewis was our consultant. He was very knowledgeable and patient. We never felt rushed or pressured to make a decision. His design comments were spot on. Our furniture was delivered yesterday. The deliver men, Matt and Pat were professional and neat. We are pleased with the quality of the furniture and rug. We are very happy with our experience at China Towne and will recommend your store to our friends and family.
Thank you for the pleasant experience.
Our experience with our purchase at China Towne was excellent. Matt & Brian delivered our new couch and loveseat and they were very helpful. We appreciated everyone's assistance and professionalism throughout the entire process from purchasing our new furniture to having the furniture delivered.
Joshua & Kenneth did a great job. On time. super friendly. Service with a smile! If only all delivery men were like these two!
Sold me garbage for thousands of dollars and would not back it up. Worse, they lied to me about the set being made of real leather. Never again.
My 93 year young father was in need of a new bedroom set and this was our first time to Chinatown furniture store. We were greeted by Katie who was very nice, patient, and highly attentive. Kim and Annmarie at the service desk were so helpful and making the purchase go smoothly and helping my father. He was so happy with the service and will spread the word to our friends and relatives. The two delivery men that came to our home had their work cut out for them. They smiled and were very professional. The Caron family.
When we arrived at China Towne we were greeted by Anita who was very helpful in selecting our bedroom set and love seat. Also the gentleman on truck 1 arrived on time and were very careful and considerate when they delivered everything on January 31.
just bought a new living room set on friday with Kaylene's help she was great & my furniture will be delivered tomorrow as promised
Thank you chinatowne Your workers joshua and peter did a great job with unpacking and bringing my furniture in my house
Great selection..we had great service and found what we were looking for.. also unlike Raymore and Flannigan's had it on hand so we could take home the same day!!!
The showroom is beautiful, and the staff was attentive an knowledgeable. I have been waiting a long time to get a new bed, and I am thrilled that I found one so comfortable and affordable. I've shown everyone pictures of my new bed, and they'll be looking into purchasing here in the future based on the deal I got! I will definitely be shopping here again for my future furniture needs.
Chinatown is fantastic! What a great experience I had, especially compared to several other furniture stores that I went to before coming here. Excellent customer service, they were so helpful but no pressure. Great selection and the quality is outstanding!
We have bought a few furniture items through the years from China Towne and have been very pleased with the customer service and also the quality of the items. We resently bought a kitchen island and are very pleased with it.
It was wonderful...Dave the salesman was awesome...he made me feel very comfortable. Eric and Brian the delivery guys were very friendly and helpful. Any questions I asked, they had the answer. When I order again, I would love to have Eric and Brian deliver it. I have never had such a great experience as I had with China Towne. My new furniture is very comfortable and very attractive. I Love China Towne and their employees.
We just purchased a reclining couch and chair. The sales people were great-very efficient and informational. The service department were great as well. We picked up our furniture did not have to wait and loaded into our truck. We have purchased before and will again!
Frank was very accommodating in terms of finding pieces of furniture that met my needs while staying within my specified price range.
Josh & Max did a great job on the delivery of our couch and chair. Very professional. They were careful with bringing them into the house and setting them up in our living room.
Our salesman Dave Morris was also the best. He took his time to help my wife see all the furniture in their huge inventory, and with no pressure to buy. Really appreciate the excellent team. Would definitely buy there again and recommend them to others!
Thank you China Towne for take care of our furniture needs. Definitely a great place to shop!
Joshua & Kenneth delivered our new recliners & mattresses with great speed & care. They set them up & removed all the shipping material to leave us in sheer comfort!
They did an awesome job and are always welcome in our home.
Touche China Towne!
The Joneses
Bought a dual adjustable bed. Salesman explained all our options and spent much time with us. Delivery and set up men were absolutely fantastic! Polite, courteous and very careful and neat as they installed the bed. Went out of their way to make sure everything was the way we wanted it and even went over how to work bed before leaving
First off, your salespeople are not pushy, which is great for us as we usually leave right away is they are. Second, your selection was great, We just are getting to finishing up our renovation of our family room and came upon this set in your showroom.
The quality for the price that we got on this was awesome!
Third, but not less important, was your delivery crew, Gerald and his assistant Eric were extremely professional from start to finish. They were very careful bringing in, setting up/testing and giving great information.
Thanks again for a great experience overall, we will be back
Ask for Shane great person to work with we purchase the Tricia Yearwood Collection bedroom set
Nestled within the villiage of Solvey is China Towne Furniture. Build in an old factory next to some railroad tracks it screams history of the hay days of Syracuse and the surrounding area's industrial might. Was greeted immediately upon entering and asked what brought us in and said we were looking for dining room tables that had an Adirondack look and a wooden toy box. Unfortunately they didn't have any toy boxes but we looked at the dining room tables. They were nice and all but nothing that we were looking for especially since it look like the same sort we saw at Raymour and Flanigan (which I would never recommend to anyone). Others like China Towne and I'm sure it's a great place but for us it just wasn't a fit for us.
My wife and I walked in looking for a new entertainment center and left with exactly what we needed in less than 30 minutes.
Maureen was such a wonderful sales rep, I will absolutely go back to work with her again!
The show rooms are beautiful,they have good stuff and the sales people are nice
Great delivery service. It was easy to change our original scheduled day to a different day with only one phone call. The night before delivery we received an automated call with two hour delivery window. You can check delivery on website to see if your are first, second, etc delivery. Received automated call shortly before truck showed up. Matt and Ken were professional - neatly dressed, pleasant, took care of wrappings.
Great place great choices kaylene was a very knowledgeable sales person. No pressure sales! She did an outstanding job helping us!
Thanks
I found my experience at China Town a good one. The employees from the salesperson to the fellows working the loading dock were knowledgeable and most helpful. I plan on using China Town as my go to furniture store!
Awesome experience from sale to delivery. Highly recommend shopping at China Towne!
I had a very pleasant experience with the delivery man. They both were very courteous and kind. They remove their shoes each and every time they enter the home even though it was raining outside. The older gentleman was directing the younger gentleman with complete compassion and patience as he was teaching him how to put the beds together. The two of them were very talkative with myself and explained every question I had for them in full detail. They are very efficient. I would have to say that China Towne furniture definitely has two of the best delivery guys ever Matt and Ken are their names and they delivered to my house in Oswego New York on 8/28/19 Please reward these two gentlemen as they were completely professional every second they were in my home and around me. I would highly recommend Chinatown furniture for everyone. I also like the way I was informed that they were coming the day before also informed that they would be on their way half an hour before they arrived
Josh and Anthony just delivered and set up our couch and chair. They were very careful to avoid damage to the walls and furniture. Our experience with China Towne from Shane, our salesman, the personnel at the service counter and Josh and Anthony, the delivery men was excellent. We will definitely be going back when we need something.
We went in and was helped right away. Our sales rep Josh was very helpful. We ended up getting a 3 piece living room set... At a great deal.
Wanted to express my complete satisfaction with the entire process of purchasing a mattress, box spring, and headboard at China Towne. Katie Ryder, design consultant, along with both Matt and Ken with delivery and set up were a pleasure to work with. This whole experience was very easy and organized. 5 stars for sure! Thank you
Our Salesman was excellent. The delivery guys were prompt and friendly and tried their best not to put feet print in my vacuum lines. :)
Went there with my girlfriend over a year ago. Main problem I had with them is that the sales person didn't tell me the bed didn't come with a frame. They treated me like a dummy because that's standard in mattress industry. It was my first time buying a bed. Is that anyway to treat a customer? They did however re-deliver the bed with a frame free of charge because I was so upset. Won't ever buy from China Towne again!
I had a great experience not only with the sales department in helping me to special order the right fabric for my room but also the office in helping me stay informed with my order and scheduling my delivery. I could track my delivery on their website and knew exactly when they were coming along with a phone call to let me know they were on their way. The delivery team (Matt and Ken) were so thoughtful and caring of my home and my new furniture. They wrapped the door jams as not to mark them getting my new purchase inside my home. The made sure all my power seats were working and they were fast and cleaned up every bit of trash allowing me to just enjoy my new furniture. Will definitely do business with them in the future.
Very quick and good service. Got the phone call for the 30 minute window, and they were here within that 30 minutes. Josh and Jay were very friendly and had my furniture inside and assembled within twenty minutes, can't beat the fast service!
Would recommend China Towne and their delivery service to anyone!
Wonderful experience, very helpful and super happy with our new mattress. We would recommend China Towne to any one and everyone!!
Just took receipt of 2 new recliners.Matt & Brian were great delivery men, very helpful and friendly. The chairs are so, so comfortable and the sales personnel were great to deal with. This was my first experience with China Towne and I couldn't be more pleased with the entire process. They will be my go to store in the future.
Salesman Shane was absolutely wonderful. Extremely knowledgeable, very professional, not at all push and very patient. Whole experience from shopping to the delivery was fantastic. Top notch delivery team!
My experience was awesome, Ann was very professional and courteous. I definitely will be back to the store.
I had a great experience here! The staff was extremely friendly and accommodating. We will definitely be coming back!!
Me and my girlfriend but a table set for a kitchen. When I got to the house and I unpacked the table to put it together there was only two chairs in the Box. I quickly noticed and called back and they said that I could pick up the two chairs that weren't there. Great customer service! :)
Great selection and i was very pleased with the delivery and set up
Everyone in store was so helpful and kind. Delivery guys were very patient and careful, especially considering how busy they are! Great experience as always!
Just got a couch delivered by Josh and Matt and they did a wonderful job. They were kind, quick and very professional. Thank you!
Affordable furniture in limited pedestrian styles with mediocre prices.
Absolutely love the quality of your Leather Couch and Love Seat as well as our new kitchen Table. Your salesman(Jim Abear) was the best in terms of detailed knowledge of the the furniture we purchased. He used to build and repair furniture and this knowledge helped me make my decision on the spot and I was only looking for a dinning room Table with no plans on purchasing however , after talking with Jim , decided on 2 leather couches and a solid Oak Kitchen Set.
Extremely good customer service with Jim and the Two hulking gentleman that were kind enough to deliver everything and set it up.
$79.00 for delivery and set up was a great price and all around great experience.
Thank you,
Kerry Hanifin
Syracuse TV Risers
My wife and I had visited multiple furniture stores and finally felt right at home with China Towne Furniture. Thank you (Jack) our Design Consultant for being so patient with us as my wife and I had a hard time coming to an agreement on all the great choices before us. Also I am a professional delivery (trucker) for 26 years and I can say my delivery guys (Josh and Anthony) were among the best I've ever encountered, professional, motivated, able to solve problems quickly with getting large pcs into home, cleaned up after set up and did not waste any time getting on with their schedule.... Big thanks to them and all of the staff we met in the store..
Huge store. Bought a sectional with reclining chairs and had only one style to choose from which is my only compliant. Lots of fabric, leather and color choices. Bought a dining table set and all the tables seemed to be of good quality, solid. Nice older sales man who wasn't pushy but quite helpful.. Maybe a little to much info at times but that's better than none.
Matt and Ken setup our beautiful new leather couch. They were here within the promised delivery time and promptly assembled the couch and covered details and instructions. Thank you so much Matt and Ken for being so professional and courteous. Nice to see happy faces in the morning.
China Towne delivery was amazing. Matt and Ken could not have been more friendly and professional. They were helpful and caring in delivering our furniture. They even went as far as to take our old furniture to the curb for pick up by our garbage collector. I can't say enough for our experience of buying furniture at China Towne. The experience was excellent from talking to the salesperson, Anita to the delivery people Matt and Ken. I have no doubt to returning to China Towne for our future needs.
Josh and Anthony went out of their way to accommodate us. Moved furniture, offered to sweep hardwoods, and were just a pleasure to deal with! Will definitely recommend China Towne to family and friends!
Rick helped us with our Basset sectional couch purchase and everything was great! We received the couch sooner than expected and it is beautiful. Matt and Ken delivered it and were very professional and quick. I highly recommend having them deliver whatever you buy. These guys work hard so please tip them!!!! All in all i would recommend China Towne to everyone.
I had two separate deliveries yesterday... our furniture and then we ordered mattresses ... Peter and his partner were absolutely wonderful.. they explained everything they were doing and were very professional. Excellent service and then later after lunch i assume it was the supervisor (because he inquired about the earlier delivery and how it went) was awesome... i love this company down to the interior team Rebecca and all the employee will def return again and again!!!
Matt and Ken delivered a sofa, ottoman, mattress and foundation to us today. They were very personable, efficient and quick. We enjoyed having them come into our home-Jay you have definitely hired the best!
Jason and Peter were excellent when delivery my mattress. They did a great job!
On 11/23/18, my boyfriend and I went to Chinatown to look at furniture. We were introduced to Katie. She was pleasant and easy to work with. She was very knowledgeable and accommodating. We settled on picking out a Loveseat. That was nicer than the competition. I recommend going to Chinatown and asking for Katie. She was excellent. We will be back soon
Love this place. Dave took his time and spent 2 hours with us to find the perfect Mattress. There was no pushing to a certain brand or any big priced items, he genuinely cared about what was a good fit for us. We couldn't be happier!
Very happy customers! Our design consultant Rachel was great! She had tons of options for us and replied quickly when we had follow-up questions. Joshua and Matt delivered our sofa and they were cheerful, friendly and super efficient. We will definitely purchase from here again!
Found what we wanted salesman was a bit pushy but helpful at the same time
Very helpful found the furniture I was looking for!
Had a great experience buying a new mattress today. Dalcy did a wonderful job explaining the differences between them and had the patience while I laid there for awhile before I decided.
Peter came and installed our queen sized storage bed and did a great job. 10/10 pretty cool dude
We are pleased with our tempur-pedic king size bed. Our special order headboard and frame was installed today, a little ahead of 10 to 12 weeks originally told. We were happy about that. Charlie and Brian were careful when setting it up. They were very pleasant.
Today, November 1 2019 we had delivered a reclining leather loveseat and couch. Our delivery service was performed by Matt and Ken. My husband and I would like to give them a 5 star plus rating. They were very professional, friendly and respectful. Matt and Ken took great care to ensure our furniture was handle with care and made certain it was working properly and was placed in the desired area in our living room. Thank you Matt and Ken!
Good price on the mattress and great delivery. I really like the DispatchTrack system that lets you see the delivery progress during the day. Takes the worry and guess work out of waiting for delivery. Joshua and Quran we re freindly and careful with delivery. Thanks.
This was one of seveeral recent visits . As in the past our experience was very good and the service was great. Would certainly recommend this furniture store for all your furniture and bedding needs.
I arrived in Syracuse the same day that I visited China Towne. The experience was 100% even better than I could have asked for. In store, Robert took the time to explain the details and helped me finance and pick out the perfect couch for my new apartment. Shout out to the guys who delivered the furniture, especially Peter. He went out of his way to set up my furniture the way I wanted. And his customer service was excellent. I m so new in town and I appreciated him telling me about what Syracuse has to offer. Definitely recommend.
chinatowne.com
