Certified Auto Sales Review

Worked with the owner Bob on purchasing a Volt on the lot... quick down to earth sale. I don t like waiting forever in dealerships the purchasing process here was quick and easy. Thanks!

Family owned, and they treat you like you're part of theirs

I had been turned down quite a few times for lack of credit & Carlos went above & beyond to help me out and i drove off with the vehicle I wanted today! They do their best !

Great people to do business with my stepdaughter is here to buy a car and they do have cars

Very knowledgeable staff, very clean automobiles, didn't have what i was really looking for, but would buy from them in a heartbeat!

I Bought a 2006 GT Mustang from Bob and his staff. And two days later the transmission went out. I called and no one honestly tried to help me. No one even suggest a different vehicle. I had to call numerous times to talk to Bob but he never returned my calls. I was stuck playing the cat and mouse game. When I finally talked to Bob he said he just got the transmission fixed but obviously not. So he knew the transmission was messed up when he sold it to me. I worked hard for a yr and 3months to get the mustang and I paid almost $10,000. I was not treated fair and I honestly think its because I'm a black man! Bob's exact words was.. "I'm not coming out of my own pocket to help"

Bob helped me find the exact truck I have been wanting and went above and beyond to get me approved.

Have not got a car yet but my son and I went to get him a car and they are working on it. Very honest guys so far

Awesome customer service! Did a great job on detailing our truck.

This place is in good hands and is run by a stand up guy that cares about customer service. I m from Texas and bought a classic truck from Certified a month ago. Joe helped with the sale and was prompt and communicative. Very helpful. The truck had been mostly redone by the prior owner and had some minor issues that they disclosed and that I was prepared for. Truck arrived via shipment and looked phenomenal. After enjoying for a little while some further issues showed up which was a little discouraging. I communicated with the guys via email and all was made right. Caring and trustworthy is Bob and Certified. Thanks Guys!

Great to deal with. Found a great car and I was in and out in less than an hour. No pressure, and no nonsense.

Was in a situation where I needed a vehicle before too long. Bob made the process easy and hassle free. Would recommend to anyone needing something new or used and overall down-to-earth!

I've done business with Bob and Carlos for over 10 years, still driving the first truck I bought from them. They are very fair priced and follow up with awesome service.

we had a good experience here. no pressure to buy and very pleasant to work with. he got us preapproved with a loan and with a low rate as well

This car lot dos not do inspections on their cars beware and it looked over before buying

One of the most unprofessional businesses I have ever frequented. We don't always remember what people do for us however we absolutely always remember how they make us feel. I completely understand that numbers are numbers and business is business however customer service and professional courtesy should always be displayed when patrons are spending their hard earned money with you. Bob Daugherty has the same unjustifiable ignorant and belittling demeanor as an old slave owner whose fire is still lit and ready to burn down church houses "for the better". This owner makes it uncomfortably noticeable that he does not want the business of African Americans. They have disclosed confidential information regarding other customers of theirs with me for no apparent reason other than to humiliate and degrade the integrity of those that are again, spending their hard earned money with them. I have only been a customer of theirs for two months and I regret the day I purchased a vehicle with this company. I recommend NO ONE to conduct business with them as they proudly showcase a superior persona amongst those they believe to be lesser than them, yet lack the automotive knowledge one SHOULD possess when operating a vehicle business as they weren't able to efficiently answer questions regarding the conditions of the vehicles they are selling. One star is reflected on this review only because it is required, in all honestly this company doesn't even deserve one.

Very friendly, top notch and knowledgeably sales staff..

Guys treated us great and helped with all the needs

I just bought my 6th car from Certified. Every car I have bought has lasted a long time. I started out with marginal credit and thru Certified I was able to build my credit thru them and got new cars from dealerships. These last 3 cars were for my kids where I didnt want to invest a lot into a used car and Certified was able to get me Credit Union financing at a GREAT RATE!! Thanks Again Certified!!!

Both Bob and Carlos are the easiest people at a dealership I have ever had the pleasure to meet. We also bought a 2016 Chevrolet 1500 lt, which we are pleased with. They took the time to help us on our quest for the right vehicle. When the "bank" quoted us on our loan Bob and Carlos beat the bank by 1%!!! This is by far the easiest smoothest buying transaction we have made. Don't hesitate to call or show up, you should get a really great deal if you tell them what it is you want.

Bought my 2012 Jetta from there and love it! Everyone there was very friendly and helpful for my first car buying experience! They even sent me a tin of cookies in the mail as a thank you.

I've bought 2 vehicles from Bob and his family over the years, and I would absolutely buy another from them! They truly care about their customers and it shows by the way their vehicles are inspected and displayed prior to the sale of them. They have one of the most clean, and well kept businesses in Des Moines. If you're thinking about buying a new vehicle, I'd encourage you to visit these guys and gals in person, you'll be glad you did!

Worst place I've ever dealt with as far as buying a used car. First thing, the battery took a dump on me the first day I had the car. Took a bit of arguing with them to get me a new battery but they did. Now...I bought the car on July 28th. Fast forward to now, had to take car in because the service engine light came on and it was very obviously misfiring. Here's where things get screwy. BOTH shops I took the car to gave me the same diagnosis, the engine is totally shot and needs to be replaced. This car has 114k miles on it. It's knocking and making a ton of noise coming from the lower part of the engine. 4/8 cylinders were misfiring, they changed the ignition coil packs and it made the problem EVEN WORSE. So I ask the mechanic if this is a problem that would have come up within the less than 60 days I've had the car, mechanic says no way, no way in hell whoever had the car before me didn't know about this. So then he proceeds to show me something else...he pulls the dipstick out of the engine and it's covered in this thick, grayish, metallic fluid. Definitely doesn't look like any oil I've ever seen in my life and the mechanic at the NAPA place told that it appeared to him that some type of sealant, like something you'd put in to stop a leak, was put in the engine to mask the noise it was making, because it didn't start making this noise until a week or two after I got the car.

So I start dialogue with Bob, the owner of Certified Auto. Rude right from the get go. He tells me the car was inspected before it was sold to me. I tell him about the odd substance in the engine and that I was told it appears that someone put something in it to cover the noise for a short time. I never said HE put it in there and even pointed out that the sticker from the previous oil change was from HIS mechanic in Bondurant. So what does Bob do? He continues to accuse me of sabotaging the car I JUST BOUGHT!!! Why in the hell would I sabotage a vehicle I need to get around?!? Then he starts talking about how I have driven for Uber as though that has anything to do with this. Next thing I know, he's telling me that this is my fault because I didn't purchase the extended warranty they sell...but here's the thing, I specifically asked the sales person Carlos if this 05 Cadillac Deville had a warranty available, and I was told no, one wasn't available on this vehicle. Now had I been offered one, I would've been an idiot to not get it on an 11 year old Caddy. Needless to say these people are SHADY as all get out. DO NOT DEAL WITH THESE PEOPLE!!! Not to mention, I got the caddy because they sold a truck I was looking at out from under me when they knew I had a loan approved for it...worst place I've ever been. Absolute worst. I'll never do business there again and will tell EVERYONE I know not to as well. Don't let these guys f**k you like they did me. I've already filed a complaint with the better business bureau and are taking other steps to fix this as well.

I'm about to get my 3rd car from here. The cleanest cars I've ever seen on a used lot.

I went with a friend who was looking for a daily driver car. The salesperson was extremely helpful and did not try to talk my friend into buying something he did not need. My friend ended up buying a car and he got a good deal for the money.

I generally don't like the car-buying experience. Bob & his staff were very friendly; answered all questions and made buying very easy. If you're looking for a used car, I would absolutely recommend stopping here.

We were looking to test drive a car for my brother who is out of state. Mindy was being rude and didn t let us do the test drive.

Easy to work with.. no pressure sales.. would purchase from them again