CCS- Customer Contact Services Reviews

Great job handling our customer calls and the flexibility you have to suit our needs. Here are 5 stars for you.

Keep it up guys.

CCS has served us very well for over 10 years. They are quick to respond, helpful when our users are confused, and willing to work with some of our special quirks. We often have changes on a moment's notice, and the team at CCS is always right on top of it for our most important calls.

I have used CCS for over a decade now with 3 of my companies. My clients and customers feel as if they are talking to my staff. AA+++

We have been using CCS since 2016 and they have always been very helpful on all the changes we have made to our account. Our account by far is not the easiest for them, but they handle every call professionally and quickly.

My Account manager, Amelia, is quick to respond when I need assistance, gets the job done quickly and follows up with me on open issues until they are complete. She always has an answer to my questions. Sometimes I need a last minute change to my current escalation list/process and the support team gets it done in a very timely fashion. They give me peace of mind knowing that my after hours calls will be answered and escalated appropriately when necessary!

The large medical device company I work for had outgrown our old after-hours phone support.
CCS offered a much more robust service that allowed me to make improvements to our processes. Very professional and capable team. They did a great job setting us up and it s been a complete success. Thanks, CCS!

We have made several changes over the past 2 years as our business has changed and grown. CCS has always been there to support us and to make changes quickly. Always friendly, worked with us to make changes that could help them and us so we could both provide the best customer service. It is great working with a vendor that cares about the clients and works to come to great solutions to what could be an issue and CCS and their team make it simple. I love their online access that I can access anytime and view our calls and listen to the recordings if necessary. Saves me time.

Thank you CCS team for your help.
Louis Thompson
MCMS

I am so pleased with CCS, they make it very easy to do business with them, and they are a great value. They're staffed with professional and responsive team members and they are always quick to address any issues. I would recommend CCS to anyone looking to augment their staffing 24x7, they do it well!