3 years ago
Had a terrible experience in my initial consultati...
Had a terrible experience in my initial consultation with Leyla. She was extremely unhelpful and I was charged for a full consultation for a 10 min interaction while she spent majority of the consultation seeking advice from what I assume was an actual experienced professional. I kid you not, I sat in her office alone for 20 mins, only for her to return and let me know she could not help me during this consultation and would have to schedule another. When I asked for a refund, she insisted she gave me consultation advice (which she didn't... at all).
I understand that, as a non-profit, a part of the funding that pays for things like new nice office must be sought through services provided but I challenge the organization to really invest in emphatic, experienced personnel that truly care to help immigrants, especially in the negative political climate we are surrounded in today. Immigration is an immensely sensitive subject for many, empower your people.
I am extremely reluctant to return after a such a sour experience but I give 2 stars as I know that Catholic Charities has good intentions to help their people. Hopefully if I do choose to return, I'll have a better experience.