Castorama France Review

I have been a Castorama adict for a very long time. For plumbing, I'm sure to find any small room to help out.

Checkout this day more than 20 minutes waiting then we block your car with a pizza truck bouquet ... you go to the home to ask for explanations they say it's not their fault nobody takes his responsibilities in this store moreover the pizza salesman is just insulting with your customers I find it lamentable I think this is the last time you will see me in this shop.

Excellent advice and always find adequate equipment

Acceptable because I still found what I needed but small concerns at the rate arrived at checkout I had to insist to pass my article to 6.90 and on the phone the colleague insisted for 21.90 I had to really insist More

A very pleasant welcome and sellers who advise judiciously taking into account the skills of the client. The large parking lot and the materials yard are very practical.

Very nice store, spacious, tidy, clean. The articles have a certain chic.
By cons, the store is inaccessible on weekends, impossible to park, likewise, the road to get there is overloaded. Ideal during the week.

Very good store service well taken months at King Merlin

We were advised by a super paint seller. Thank you Julien Like what the reception is the strength of the store too

Very well received by the young woman of the painting department ... advised me to sand to know if my piece of furniture was waxed or varnished before buying a painting. She saved me from spending money before being sure ... I will come back to her department because she gives real advice to satisfy her clients. Delighted by this exchange. And surprise because often at Casto they are never in their radius and no one to inform us! A real good surprise

Lack of professionalism in terms of reception and advice ...
Store clutter.

There are all of them even if it is difficult to get advice because there are too few sellers

Very large DIY store, there is really everything. Employees and counselors spontaneously come to you for advice.

I switched to panel cutting, I had the very unpleasant impression of disturbing the advisor (arrived like a bullet and intending to go the other way in the same way)

You can not find everything, but the staff is nice.

Well organized store. Staff mostly willing to help you and not stingy with explanations. Good advice and support for the purchase of a bathroom. Exchanges and return without problem (absence of a tap in a box, not checked upon removal but completed without difficulty). By cons availability very limited tiling.

Convenient but prices are often more expensive than their competitors

Casto, nice store, dimensions "human", the staff available / kind .... frankly, I go from time to time without apprehension ... a doubt? A question? I've always been helped ....

Only downside, the exchange. very good tips at bathroom tile level. I was wrong color so I went to exchange, I had the impression to be invisible

Advisers at the top but not tjs available! Average inventory management is not up to date with web0 even when a lot of qty ... damage

Well-crafted DIY store, friendly and well-trained staff

Nothing to say a clean store, but some sellers lack of professionalism, asking for information can be difficult with some of them. It feels like disturbing them.

Well organized store. But ... Many ruptures due to the long weekends in May ... what a hassle to get information ... Some prices are missing. Annoying...

Perfect checkout reception. Maintaining having a salesperson, it was complicated 10 minutes minimum

I liked it because there are a lot of choices of good qualities

DIY store with a wide variety of items Large parking lot. By cons to know that if you live in Belgium they do not make the poses or deliveries and especially they forget to tell you after several quotes ...

This store is faithful to the brand. Stock, good advice, pleasant staff.

Nothing to say about the sav and store staff resumed an article in discussion

I have been well informed in each department there is a person to advise the shelves tidy and Clean

Qualified and competent staff who are attentive to our wishes to provide us with the best possible satisfaction and quality products

Order a garden box because out of stock in store. The seller assures me that there will be no problem to be delivered. However, I am reminded after 10 days to tell me that the product will not be available and that I will have to go to the store to get my money back. I call back the store to tell them that I do not want to move because the problem comes from them. I was wandered on 4 services in less than 5 minutes to finally get hooked on the nose. Very annoying to see so many people. The following to come ...

A bad grade because bad experience this week. I was there just before the opening and was waiting in front of the door. Meanwhile the store team was doing its daily daytime launch.
The opening is done (with a few minutes late) and I enter the store first.
At this moment all the collaborators were present in the aisle of entry.
Not a single one deigns to greet the first customers. I even slalom between them to move forward.
And among all those people who cared little about the quality of the reception, there was the store manager, who, like a lord on his estate, looked down on everyone without a smile or a friendly attitude.

The morning point aims at setting the quantified objectives and the prios. This figure is made by customers whom you do not deign to salute. The priority should be to satisfy them.

A flat in all this: the quality of the advice and availability of the person from the paint department who took care of me once in the department.

Good store, but we had to look for the sellers. In addition, when we asked for help to find an article, a young beginner could not answer us, ok, but be careful to train your "trainees" / beginner a minimum. Otherwise very good store and rather pleasant staff.

Whenever I have to go (because closest store of its kind), I can never find what I am looking for and I lose 1 to 2 hours of my time.

Getting an item called birth is complicated because not all items that can meet the customer's request are grouped in one place

Store useful but a bit small. Rays sometimes badly re-stocked.

There is no one time where you should not queue only 4 crates open!

It is difficult to find a seller but when you finally find him he is friendly and competent

A cast show like any other, but more relaxed for the client.

Chez Casto has everything you need ... very good for DIY enthusiasts ...

Hello
I renounce my future orders and how they were going to be consequent! I prefer to go to the competition.
This is because of two salespeople including the tiling department manager who openly made fun of me in front of a salesperson who came to canvass them. Attitude that I don't like at all.
In addition, the strategy to bait and close a sale is at the limit of ethics. They made me believe that if I concluded the same day I could have an additional 10% discount in addition to opening a loyalty card. Once at the cash desk I am told that no. I will ask for some explanations and it is at this point that I am almost sent to the locker room with a haughty and mocking tone.
Misunderstanding? surely not ! because why go see the department manager to let him know about my request for an additional discount. It was enough to tell me not possible that to make me believe that had been granted. I would have quite understood and I would have been satisfied with the 10% granted when opening the card.
The technique of lying bonuses on public markets dates from another time and not in a national brand that advertises customer satisfaction.

The Casto de Bondues is great! The staff are cheerful and provide good advice. Unlike that of Englos.

Very professional counselor is listening to clients

Easily found what I was looking for, I was able to use the self-service saw to cut products that did not go to the store's sawmill.
Rather satisfied with the reception.

Personal available, although it seems fair in numbers. Fast checkout (this time).

DIY store ... you can find everything you need..Although everything is easy to lose ..

A little more expensive than discount DIY stores but at least they have stock.

Store a little sad. Good supply of material, a little less in decoration. Friendly and available staff

Store a little clutter where the staff, few, is nevertheless welcoming.

All to tinker, however I find the value for money lower than a competitor in the chain.

Wait 40 minutes to have a table that had already been set in advance is a bit long

Staff available and welcoming.
There are nice things there.
To do regularly to do good business.
I recommend

Sellers available and listening to customers. Good advice

I really like the availability of sellers. I recommend Julien for dressing arrangements and Bernard v for garden advice