Horrible. Much worse since Covid. Good luck getting anyone to answer your phone call. Just learned they check their mail once a week. A company with nearly 1000 employees only checks the mail once a week. EP is better.
Wonderful customer service they helped through lost checks as I started a new job while moving
They suck so bad. They don t return calls and never pick up their phones. I cringe every time I go on a show and it s cast and crew. I never have a problem with Entertainment Partners.
Outstanding operation with excellent client care!!!
Five stars for Representative Roza Mason. Her thoughtfulness towards my payroll situation was delightful. Roza displayed professional attitude when speaking with me. Also, had some difficulty in using my Chrome web browser in viewing their portal and she found a unique way to fix it. Very clever. Roza politely explained of how important every client was to her. It was certainly a long workday for Roza, but she was not finished for the day until everyone on her call-list was consulted by her. She found my solution, let her find your solution. Job well done. Thank You, Roza Mason.
I had great service from Christian Resendiz today. I moved two years ago and my checks were coming to my new address, but somehow my W-2 address didn't get changed. I made some errors in filling out the address change request and Christian worked with me to make sure everything was changed properly. I apologized for making him do extra work and he was very gracious in his response.
Although their employees are super friendly, I am appalled that in order to make a correct a wrong Federal Is # made on my check stub, I was asked to email them on an UNSECURED EMAIL SERVER the following sensitive info:
My first and last name,
The last four digits of my Social Security number,
My correct Federal ID number
The incorrect federal ID number that was reported
It s unconscionable that it is t mandatory for a company that deals with payroll/finances/money is not made to investing in a secure server in order to protect the publicist sensitive information. I have been trying to reach a human being in the help desk Dept to see if there s another way I can send the information and only get a voice mail machine.
So frustrating! I am going to send the info but I won t be surprised if I see Cast and Crew on Fox News or CNN anytime soon relating to a breach of customers sensitive information. Just outlandish .
Very displeased when working with Cast & Crew. They seems to have a irresponsible and careless team representing them especially when it comes to the satisfaction of their employees/employers. Due to their mistake my party suffered and the issue was not resolved. Wouldn t recommend working with in the future.
Horrible management and horribly organized. Temps are not trained properly as there's no established training method. Their trainer is unenthusiastic and explicitly hates doing it. Temps are blamed, and new temps are constantly hired and laid-off on a whim.
They're constantly backed up and are behind on a lot of work. They clearly need help but don't want to accept help.
I work there. Doing the cleaning. Very nice people work there.
In a panic I misplaced my W2s and to make matters worse forgot my password to access and reprint them from C&C. Christian Resendiz walked me through accessing my desperately needed W2s today. He was so helpful and very professional. Now I can rush out to send off my taxes - thank goodness for extensions!
I'd like to work this out on my online W2 print tax forms that I am having difficulty getting into online. Got different passcodes, but no pin number yet.
I've had more than a few payment questions, and Roza (along with everyone else there) has been such a tremendous help. Really wonderful customer service.
I was on hold with this company for over 40 minutes and finally had to hang up. I wouldn't give them my business if they were the last company on earth.
Five stars for Lissette Salazar at the Employee Help Desk. Being tax time, I understand wait times are long. I used the "call back" option each time I called. First time the rep called me back, the call got dropped & they didn't call me again :( The second time a rep called me back, they transferred me to someone else's voicemail. Lissette called me back on my 3rd attempt and took care of business right away! My W-2 reported more earnings than I had received. Lissette found the check in the amount of the difference, got me a copy of the check front/back, and also provided me with a copy of the check stub with payment details. She was FRIENDLY & EFFICIENT. Thank you, Lissette!
They really need to work on their client support system and customer service center which at this time is non existing. Called four time and left every possible detail to get a w2 which was never received and three days later I m still waiting for a response from anyone. The actors you disappoint today are the producers of tomorrow and your cutting your business life short because you can only screw us once. Hoping you ll redeem your company somehow soon Phillip.
Whatever you do, do not apply for a job here. You've been warned. They have an extremely high turnover rate.
Terrible customer service. On hold on the phone waiting for 45 minutes (so far).
its like calling the IRS I've been on hold for 34 minutes ...ridiculous
Excellent service! Roza is always a pleasure to work with and provides very prompt assistance!
This is The worst payroll company in the world no one ever can answer the phone and answer A question it always have to be referred to voicemail they never return the call it s a nightmare don t ever call here it s the worst when you call entertainment partners it s instantaneous everything works great don t use cast and crew
Poor management very selfish most of the people I know don't like this payroll c ompany.
They gave their employees only one day to work from home for the quarantine and then made them all go back on Thursday 03.26.2020. I am related to someone who works there and he's risking going in for a paycheck simply because they won't adhere to simple quarantine.
Big thank you and shout out to ms Nallyve De Leon very happy with her service. Very thankful for her assistance. She was out standing followed up with me and made sure I was good. She should get a promotion she takes her job serious and I appreciate her. Thank you again ms Nallyve De Leon.
They have very long wait times on the phone, but have always been helpful when finally reached. A big thank you to Vanessa Del Rio who quickly and painlessly helped me get a check reissued!
These ladies are SO kind and patient!
Wonderful experience!
Thank you!!!
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