Great service, great products. I ordered a mamba monster 2 setup and something went bad on it (my fault not theirs) and after a 5 minute phone call, they sent me a brand new one for free!
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What reviewers say about Cast Creations
Customers generally describe Cast Creations as having great products, excellent customer service, strong warranty support, and friendly staff, though a small number of critical reviewers report very negative warranty experiences.
What are the most common complaints about Cast Creations?
The critical reviewers on file describe their complaints as slow warranty service, items left on back order for extended periods, damaged connectors returned to them, and being given the run-around without resolution.
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14 Reviews
Great product and a company that stands behind their products. Keep up the good work guys!
They have the best esc for the dollar and their warranty and customer service is excellent.
Love castle's mother's mambas and car best rc people
I sent in a motor and esc for warranty service. It took a month to get the new ones, and they sent back the connector I had on the esc completely ruined. Never buying anything from them again. Should have listened to the people who told me they were shady.
All i can say is castle is A1 excellent tech support & products...joe&jason i believe are the best,thanks for the help guys
Sent 2 motors and 2 speed controls to them under warranty NOVEMBER 2017!! I keep getting the run around we will call you back I only got back a sensored motor and I sent them an unsensored motor. They said they mailed the other items but I never received any of it. I did as they asked and filed a claim with the post office and made a police report. I have been told countless times that they will send me the items when they come in. They have been on back order for over a year apparently. Which I don t believe At all. I have been waiting to long for my stuff! My son wants to play with his RC s! All I get is we will look into it when??? I have to call you back each and every time and you act like you have no idea what I m talking about, yet we ve been talking about this for over a year...get it together, fix your customer service and either send me the items I need or ship all of my items back ASAP or I m filing a claim! BBB too
Awesome people and awesome products. What more can you ask for?
Good company, We've cooperation for many years already !
Castle Creations has some of the utmost best customer service in the game. Mr. Joe Ford helped me with a quick response and helped me out with my Rc. I highly recommend Castle Creations products!
Great warranty great customer service very informative and luckily for me I live close walks ins are very fast great staff
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About Cast Creations
- Website
- home.castlecreations.com
