Have been waiting about 4 weeks to hear from my Dr about a refferal I put it regarding mental health, including assessing medications. I was told around 2 weeks ago by my Dr's nurse to just go to emergency care, the hospital, as they aren't prepared to do anything immediate. I asked for help and haven't gotten any.
I ve gone here my whole life and most of the time you don t actually see a doctor, I mean it s not a big deal but they are never actually there I haven t seen my actual doctor in years
Dr. Tohn (I hope I spelled that right) is fantastic and I truly wish him the best. In fact, I'd love to keep him as our family doctor. However, the admin staff are horrendous and our experiences with them far outweigh the benefit of liking our GP. It's rare that I ever get to see my doctor as any time I've tried to book an appointment I'm told that he's on vacation. Instead we always get an NP, which is fine I guess, but then why do I have a doctor? When my wife finally got an appointment with him, I went with her so that I could meet him (he took us over from Dr. Kraemer so I hadn't met him yet at this point). Surprise! Dr. Tohn seemed quite confused because he hadn't been on vacation. We refuse to book with certain NPs as we've had issues in the past where my wife was laughed at for her medical concerns. Most recently, we called to get a referral to a different specialist and the member of staff who called us decided to talk down to my wife and me, repeatedly putting us on hold rather abruptly before I could get a word in edgewise. She refused to even let me explain our concerns, much less do anything to help us. Without a doubt, today's call has to be the most unprofessional experience I've had in years. It's clear that the administration here will do anything for their bottom line, and cares nothing about providing any actual service.
It's always telling when the postage around the office is all about "we have a zero tolerance policy towards x, y, and z" instead of, "Here's how we provide great service"
When I get to see my doctor she is fantastic. I have had no problems with the nurses but the receptionists ( apart from Marcy) are on a power trip and speak so rudely on the phone. Too bad you have to see/ speak to them every time you want to come to the centre.
Great Dr. Office. Treat everyone so well. Never a long wait
It's been over 40 years and I am yet to find reason to be unsatisfied with the quality of care and caring within this Team. True professionals - all of them - but with empathy and patience.
First off you never see a doctor which is unfortunate as they are nice. The NP are great but sometimes you would rather see a dr. Reception is horrid in trying to book, why should I give all my details to a receptionist, I should be able to summarize and they book an appt. They also want to charge for any non-medical prescription as based on what they said "we charge for everything" Long gone are the days where an office actually cares about you, CMG only cares about the bottom line.
I have been with this group my entire life (I am in my mid 30 s now). When my Dr. retired, I chose a new one (we could have just allowed the office to re-assign us, but we wanted to find a Dr. that fit our needs and so we met with another one in the team and chose them). Dr. Walsh is the kindest Dr. I have ever met. She listens attentively, genuinely cares about her patients, and spends as much time as you need together. Sometimes, this means a bit of a wait to see her once you arrive, however I prefer this over a dr who doesn t listen or give you enough time once you re with them. I appreciate that she listens and spends time with each patient even if that goes over the allotted time. She is respectful of our wishes and always listens to any added concerns we may have, finding solutions that work for all of us.
I personally find it hit or miss with the NPs and there are a handful I will choose to see and a couple I will expressly not see. I won t name who for either because I feel this is due to our personal needs and personalities as some folks I know absolutely love one of the NPs we find disrespectful and dismissive, so it would be unfair of me to name names when they provide good care to others. In most cases, you ll be given an appt faster if you go with a NP and they ll usually be the ones who you ll automatically get an appt with. However, you can always request to see your dr, you just may have to wait until another day if they aren t in. I don t find it difficult to get in to see mine at all and most often can get an appt within the day I call or, if not, then within the week.
I have never had any issue with the office staff, I find they are respectful and helpful. I do sometimes find I have to phone to remind the office to send off referrals or to get forms I was told would be done (they often get forgotten) so it s wise to be mindful if you are waiting for something and don t hear back after a couple weeks.
We have also accessed mental health care here and found the drs and therapists to be very kind, respectful, helpful, and non-judgmental.
All in all, we as a family are very happy with our care here and continue to recommend this practice to all our family and friends when they re open to accepting patients.
The fact that there are signs throughout the office and voice mail consistantly referrencing that their staff must be treated well " not aggressively"either suggests their staff are frustrating incapable of completeIng simple tasks , the office set up is unprofessional not enabling them to operate with a patient centric care approach... or that their patients ( butlington residents) are agressive people..
If you want to go around in circles.... The Caroline Medical group is for you. If you want medical care without barriers go elsewhere.
*** Do not blame the Doctors.... you will never see them ***
The lead receptionist is utterly rude and belittling. Wanted to book an appointment and was told that I could not come in, which is fine however there are proper ways of communicating to someone. She was beyond disrespectful and acted like I had offended her. If she is your "lead" then this place will be having a hard time. I would highly suggest that people stay away and to please voice your concerns about this person!
