Dr. Tohn (I hope I spelled that right) is fantasti...

Dr. Tohn (I hope I spelled that right) is fantastic and I truly wish him the best. In fact, I'd love to keep him as our family doctor. However, the admin staff are horrendous and our experiences with them far outweigh the benefit of liking our GP. It's rare that I ever get to see my doctor as any time I've tried to book an appointment I'm told that he's on vacation. Instead we always get an NP, which is fine I guess, but then why do I have a doctor? When my wife finally got an appointment with him, I went with her so that I could meet him (he took us over from Dr. Kraemer so I hadn't met him yet at this point). Surprise! Dr. Tohn seemed quite confused because he hadn't been on vacation. We refuse to book with certain NPs as we've had issues in the past where my wife was laughed at for her medical concerns. Most recently, we called to get a referral to a different specialist and the member of staff who called us decided to talk down to my wife and me, repeatedly putting us on hold rather abruptly before I could get a word in edgewise. She refused to even let me explain our concerns, much less do anything to help us. Without a doubt, today's call has to be the most unprofessional experience I've had in years. It's clear that the administration here will do anything for their bottom line, and cares nothing about providing any actual service.

It's always telling when the postage around the office is all about "we have a zero tolerance policy towards x, y, and z" instead of, "Here's how we provide great service"