Cardiff & Vale NHS Trust

Cardiff & Vale NHS Trust

2.7 12 Reviews
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What reviewers say about Cardiff & Vale NHS Trust

Generated with AI from 12 reviews on Trustburn · updated 7 days ago

Reviews on file are mixed: the highest-rated ones describe excellent care and wonderful staff, while many others describe long waits, poor communication, and unprofessional behaviour, and the overall average rating on file is 2.7 out of 5.
What are the most common complaints about Cardiff & Vale NHS Trust?

Based on the critical reviewers, the most common complaints describe extremely long waiting times with little or no communication from staff, along with reports of rude or unprofessional behaviour and concerns about how patients and their belongings or assistance needs were handled.

AI-generated from reviews on this page. Verify anything important with the company directly.

Sharon Lawrence
Reviews 1

If i could give zero starts I would Violator of human rights. Refused advocacy to a patient and their assistance dog. Took the patients iPad and telephone away

Reece Watts
Reviews 1

Been stuck in the eye clinic for over 2 hours with no update on what's going on staff walking round not clue what they doing. They sat in a room talking and not getting none of the appointments done. This is a joke for waiting over 2 hours.

Isariya Jones
Reviews 1

Andrea and the team at the medicine information centre were most helpful with offering me information regarding my skin medication and possible side effects (Ranbaxy isotretinoin). I d created a fear of taking my tablets and been suffering with anxiety as I had read up so much on the side effects which seemed to be a never ending list of all doom and gloom. After a few conversations though I started to realise I had created the anxiety in my head and scared myself. I also suffer with hay fever and asthma in the summer so unfortunately the tight chest (asthma, physical sensation) plus anxiety, made me associate the panics with my tablets. After an in depth discussion though I finally got the answers I needed and I no longer fear my tablets and use an inhaler when I m short of breath. I know it may sound daft to some reading this but I don t normally suffer that bad with asthma but because the side effects were scaring me so much I thought it was the skin tablets causing it. The thing with anxiety is, it causes all logic to fly out the window plus anxiety itself brings on more sensations like hypersensitivity to noise, light, skin etc etc. Anyway, lesson learnt, don t google or over read side effects as all tablets have these and creating something that s not there in your mind actually brings them to life.

Sam B
Reviews 1

Waiting 2 hours for a 5 minute appointment and nobody able to help and let us know how long the wait was going to be very unhelpful and very disatisfied with the experience booked in at 1:50 and by 3: 50 still not seen. Absolute rubbish if 0 stars was an option that is what i would give. If an appointment is booked for a certain time youve got an hour or 2 to kill in the meantime so i suggest maybe shopping or at least bring a book or newspaper to kill the time

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