I dealt with sales rep Eric Varrasso and purchased a 2013 Ford Fusion. He was extremely professional (and handsome) and I was very happy with the service he provided me during my car buying experience.
My first contact at car nation was Bernard. He was very nice, good to me and helped me get a good car deal. I also met Sky and Sandra who helped me get the best deal, my dream car, at a very good price.
I walked into Car Nation at 4315 North Sevice Road Burlington on September 10th to see 6 cars in the showroom. Two corvettes out of the 6 which is what I had been searching for. As I was admiring a 2011 red corvette a gentlemen approached me and introduced himself as Mike. From start to finish Mike explained everything I needed to know about the car in detail. He went out of his way to ensure I had a great experience and it made it the easiest purchase for me. He followed up with me after to see how the car was running for me and is a super professional guy. - Rick
Fantastic service. Ask for Nick laniri. He was great! Super friendly, easy to talk to and he went above and beyond for us. He treats you like close friends. Thank you for getting me into my new car! I love it!
I highly recommend Car Nation Direct! Buying a car can be a stressful, but not here. The sales team at Car Nation direct made it simple and easy for me, they really took the time to understand what I was looking for and made sure I was 100% satisfied. The staff were all very helpful & informative. This was by far the best car buying experience I have had! Thank you!
Overall great experience. Sunil was a great help for purchasing my first vehicle. Five stars and definitely recommended
Worst customer service I ve ever encountered. If you don t mind being swindled into buying a car then this is the place to shop. Inexperienced and full of it. Our salesman, Nick, definitely needs to know when to stop talking. If we hadn t wanted the car so much, he would have scared us out of the lot! We bought the car and I already feel it s going to be a lemon. We ve been in contact with manager and the case is closed. Thanks for nothing!
I saw an ad for a 2018 chrysler 300s on auto trader it was one of the best priced so I contacted them on the number provided on the ad. It was around 8am and Evan responded within minutes, he answered all my questions and we set up a time that same day for me to see the car. When we arrived the car was already pulled up to the front, Evan explained every detail about the car and answered all of our questions. Evan even brought the car to my mechanic that is in Mississauga. There was no pressure to buy the car and honestly one of the easiest experiances I've ever had with making a big purchase. Evan kept me updated each step of the way , Sandra helped me with the financing portion and she was amazing, such a kind hearted person. If your looking to buy a car and have a piece of mind I highly recommend going here and ask for Evan, he is a honest good guy he made me great deal and he can do the same for you. They are definitely not just about making money but actually helping people get good deals. There should be more car sales people like Evan. Thank you so much Evan I am so happy with my car!
Evan was very helpful in finding me my first Vehicle as well as after the sale I had a small concern and he took care of it when really, he didn't have. Just to make sure I was happy. He made the experience of buying my first car very easy going. Thank you once again Evan and Car Nation.
I recently purchased a 2014 BMW I3 from the Burlington location. The customer service I experienced was fantastic. The process was smooth, accurate & detailed. I was greeted immediately and was not pressured. Also, I noticed the sales staff is very knowledgeable of their inventory and vehicles. The Business manager (Lisa S.) is also very knowledgeable and worked very hard to accommodate a deal that would suit my financial needs! If you're planning on purchasing a vehicle, I highly recommend you consider them as an option. The prices are good and their inventory is big. I'm very sure they have a vehicle that fits your needs. Thank you Evan B. , Ray W. and Lisa S. for this awesome experience. Cheers!
good choice for my vehicle purchase...great selection and attentive staff!
Received exceptional service from Jason Strong...he was knowledgeable with the cars I asked about. He made me feel comfortable with my big decision with my purchase...
Overall dealership was good great selection of cars and they make sure you get what you want. Sales rep Michael "the cowboy" Mercadante was great. He deserves to be employee if the month. Only downside was the vehicle I purchased had 1 recall to do but when we picked it up we were told it was completed, only to find out by searching the VIN it wasn't. Other than this, great experience
I did a containment and clean up of an oil spill contamination at one of their dealerships back in October 2018 and they have not paid me a dime. They are dishonest corporate criminals
Many cars available for sale. Good customer service.
Really nice dealership. Big selection of cars. We had a terrific experience with Kyle our sales guy and Joe in the office. Thank you Kyle for all your help and for making the process enjoyable.
Diane Yin was very kind and helpful. She provided excellent service and made sure I was more than confident with the car I chose.
Got a 2016 Mazda 6 from Car Nation in August, wanted to wait before leaving my review. Had my first inspection and oil change today since having it, the car is in tip top condition! Nick my salesman was very helpful and friendly throughout the sale and post-sale. Even the showroom manager, cant remember her name was great! The finance guy did try to sell me on a few extra warranties and stuff so just beware of that when you're closing the deal. All in all great experience!
Harold is the epitome of professionalism, he knows how to treat customers with courtesy, respect and an unparalleled level of service. He takes care of every concern you may have and ensures you have nothing but confidence and happiness with your purchase. I have known Harold for 15 years, I have bought many vehicles through him and I constantly refer my closest of friends to him because I know he is honest and will go above and beyond to satisfy their vehicle needs. So if you are thinking about going to the Burlington location of Car Nation Canada, do yourself a favour and ask for Harold.
I bought a honda civic from car nation this past week. I was in a rutt and needed a vehicle fast. Evan Bartlett was right on top of all my wants and needs when it came to getting my car. He was fast and efficient looked at the car on a sunday and picked it up Tuesday. Hes friendly, patient and his willingness to do for his customers was on point. Thanks so much Evan :) happy girl!
I'm really happy with me new car and my experience at Car Nation. Sunil worked with me to find a car that that fit every criteria I wanted. The people at Car Nation are pretty salesy and I did feel pressure to buy, but now that I have my car, I love it! I appreciated all the little details they took care of for me, like offering to provide and install winter tires and a block heater for me, filling my tank, doing an oil change, and getting the ownership and license plates taken care of for me. I would recommend Car Nation and Sunil to anyone looking to buy their next car. The company is professional and makes buying a car easy and stress-free, and Sunil is approachable and knowledgable.
I was looking to trade in my vehicle for something current and with certain options. I was fortunate to have had Mike P. as the salesman. His understanding and patience are much appreciated. So far so good! Thanks Mike and Car Nation.
This is my second purchase from Car Nation Canada and I must say, I thought the first time was a great experience. The second one, was even better. Just a great and friendly environment in the dealership. We went in with our minds set one car, didn't care for it. But the sales rep we were with was super patient. Bernard took the time to show us the inventory and we found the perfect car for us and our budget. I need to throw a mention out to one of the most friendly managers I have ever had the pleasure of dealing with; Thank you Mya for all your support and customer service while Bernard was preparing our new vehicle, or should I say vehicles :), for a test drive. Then came the worst part, the finance manager. Just kidding, Sandra was amazing. She took the time to go over everything. She set all the paperwork in front of us and went through it like an expert. Made sure we knew all about the options and car history and the costs. I can't say it enough; these guys really had their stuff together. WOW. Thank you again, Bernard, Mya and Sandra. From my family to yours. Its cheesy but that's their slogan and they really live by it. All the best. Jessica
All I have are wonderful things to say about this car dealership and its because of the sales rep Stephanie M who literally held my hand through this entire process of buying a car. She is AMAZING. Not only did she make the process simple and stress free she made it fun and was always keeping in touch with me and when buying a car for the first time you need someone like this. Huge THANK YOU Steph.
I would highly recommend purchasing a vehicle from Car Nation Direct. From the moment I first walked into the dealership, I didn't feel pressured to purchase but was given the proper information and tools to make an informed decision. Ray was my Sales Consultant and was always friendly and available to answer any questions I had. He never pressured me into buying a car from him and built a great relationship with me. Robert was the Finance Manager I dealt with and he always provided me with upfront information and was a pleasure to work with. Their customer service was wonderful and I never felt as though I was bothering them even with my millions of questions at times! My 2014 new (used) Honda Civic is amazing (I should probably mention the car!) and I am absolutely in love with it. Overall, my experience with Ray, Robert and Matt has been amazing and I truly feel like part of a family when I walk into the dealership. Thank you for all of your help and time spent with me to purchase my Civic, I am a truly happy customer!
Great customer service! I got a Jeep Wrangler 2 weeks ago with Diane and Joe and they did everything so fast for me to get it asap. Everything was awesome from the beginning to the end! Thanks again Barbara Jaccard
Lots of choice, service only good if you're ready to buy what they have, not track something down.
*LONG STORY BUT WORTH READING IF YOU'RE CONSIDERING A CAR HERE* GET A PRIVATE MECHANICAL INSPECTION I found a car I was interested in at Car Nation on the North Service Rd in Burlington. I asked to have my mechanic look at it as the CarFax report showed the vehicle had been in an accident. I was told that before the car could leave the lot I would need to sign a bill of sale with a stipulation of a mechanical inspection, and agree that I would purchase the car upon receipt of a satisfactory inspection report from my mechanic. I was also told I would need to sign the ownership of my current vehicle, a 2014 Toyota Sienna, and leave it with the dealership as it was being used as a trade in for the potential sale. My mechanic s report found the vehicle needed repairs including an alignment and new tires, so I asked the dealership to complete an alignment due to the unusual, uneven wear of the tires. The alignment was supposedly completed by Car Nation Direct, but when I was ready to pick up the vehicle I asked to see the report. It showed the rear wheels were out of alignment. I was introduced to Mike Pinto as the Service Manager who said the alignment on the rear wheels COULD NOT be adjusted due to a manufacturer setting from Volkswagen. I noticed that the rear wheels were out at different percentages. I asked why, if it was a manufacturer s setting the numbers would be different on each side. Mr. Pinto returned and said he wasn t sure why that would be the case. At this point, I was walked across the hall to another office. Mr. Cieslak, an Assistant Sales Manager was now the 6th person at the dealership I had been directed to deal with in regards to the vehicle. Mr. Cieslak asked what the issue was, I told him the alignment report was not satisfactory. He asked what I wanted Car Nation to do about it. I said I had only agreed to purchase the car if a satisfactory alignment report was provided. He told me it was disappointing I was asking for this since work had already been done on the car. He then left the office. The original salesperson I spoke to, came to tell me the car was back in the service bay on the alignment machine. Shortly after, Mr. Cieslak returned with an additional alignment report, with different numbers than the first report, showing the rear wheels were now aligned. I questioned how this was possible if it were, in fact, a manufacturer s setting. Mr. Cieslak said the earlier technician must have either forgotten to do a proper alignment or didn t have the correct Volkswagen tool. I did not feel good about the entire situation and said I would call tomorrow to follow up. I hadn t decided what to do at this point. As I was walking out of the dealership, Mr. Cieslak loudly aggressively said, The new vehicle is already in your name! which I interpreted as a tactic to intimidate me to take the vehicle despite the misleading mechanical work by the dealership. At this point I had lost faith in the integrity of the dealership and the technicians reports, and had to wait a further week to get a refund on my deposit and to have my van ownership returned. I was never once apologized to, nor did anyone at the dealership ever even remotely demonstrate concern at what had happened. I would strongly caution anyone shopping here to USE THEIR DUE DILIGENCE AND GET A PRIVATE MECHANICAL INSPECTION! Do not sign anything with them unless you are 100% sure the vehicle is what you expect, and what you want.
First and only place we needed to go to get a car. Kyle was our sales guy and what a fantastic job he did. We told Kyle our previous car broke down mid week and we needed a car ASAP. He asked all the right questions and help us pick out a 2018 Kia Rio. He even had the dealership get the car ready in 2 days because of our situation. He even came in on his day off which is an hour commute to make sure everything was good. If you want a friendly, down to earth, not pushy sales person, ask for kyle.
I went there to ask about some car services. The person was so good who was attending There were so many cars
Today we picked up our new red 2017 Santa Fe sport. I got the colour I've always wanted . Sunil was awesome and showed us everything about the car, I couldn't be any happier. Rob got us in and out as quickly as possible. Would highly recommend buying your next vehicle here, look for Sunil he's the one to go to.
It has been the a very scary experience dealing with this dealership. Firstly they tried to bump of a damaged bumper along when we went to pick up our car which we had purchased and lastly when they were told to deliver the vehicle to our residence after replacing the damaged bumper they altered the original invoice with a different one and endorsed some chargeable fees on the same thereby increasing the total amount from the original invoice. Anyone dealing or wanting to deal with this company should think twice. Unfortunately if you do not chose 1 star atlas you cannot post your comments.
Saba helped me focus on the type of vehicle I wanted and after a few test drives, successfully "got me over the line" and into my new ride. Thanx
We just purchased a Mazda CX-7 from Car Nation Direct. We were put in contact with Will French and we have had an above board experience from start to finish. Will made the process very simple and easy to understand and he never left out a detail. He took the time and the effort even on his day off to get the deal organized. Until we met Will, the financing offers we were getting were a mess. And we had been having a very hard time just getting the papers organized. We are a young family on a tight budget and this car will change our daily lives. We would recommend Will French and Car Nation Direct without hesitation. And when we are ready for a trade in, we will return to Car Nation Direct.
Andrew was very helpful and friendly in helping me find my first car!
I had the best experience in customer service. Chris was an awesome dealer and went the extra mile for me. Matt did really great to keep my payments around my budget. Lisa was super at getting my interest rate and lender BMO to finalize the deal. Everyone involved went the extra mile to have me driving out with my new car in 2 days. It was a very relaxing and no stress. ;)
Always recommend Car Nation Direct.Awesome guys and hospitality with customers. Thank you Kim and Evan for best deals.
Came into get 2019 ford fusion Hybrid. Spoke to Marco, a very friendly and not so pushy salesman. Showed he truly cares about the best customer service experience and not just the sale or his commission. Took care of me in the best way possible and made sure I get the best deal. Even threw in the winter mats for the back along with a full tank. Amazing guy and service ogerall, definitely recommend him for any of you that go there.
I am a single working mom and needed to get a new car. I was apprehensive after visiting other dealerships. I went into carnation and was served by Christine Sandford. She was awesome ! She was so knowledgable and took great care of me. She understood my situation and found me me the best car for my family. Thanks Christine
I thought these people were among the best until they contrived a method to steal from the poorest people, the ones that go to places like CarNation, poor people like me. The people that need help. They stole money from me and now small claims court is the only option. They will not return my calls or even tell me why they took the money. By the way, in addition to stealing money, the extended warranty is a scam, no one, other than CarNation will honor it and they don't!!! They also said twice they would detail my new purchase, to remove the vomit on the back seat and floor...they didn't. Had to pay more money . I am really hurt by the lies and scams, I never thought they were like this. My blinders are off. Yes, you are thieves and to anyone who wants 100% proof, leave an email and I will show you. See you in court thieving CarNation. CarNation said they will solve the problem of them not making the final payment to the TD bank, they didn't, why??? Because the dealership kept the money!! Now I have to make a final payment to TD for a car I do not own and to my new car. This is fraud CarNation, not an over site and you have had a month to fix this. MORE LIES. Getting court papers today, I'll bet you have a lawyer there instead of paying the money you owe. NOW I FIND BY COMPLETE ACCIDENT THAT I BOUGHT A CAR THAT WAS IN FACT A RENTAL. CAR NATION BUYS UP RENTALS CARS, TRANSFERS OWNERSHIP TO A CONSUMER (USUALLY AN EMPLOYEE) AND THEN DEFEATS THE LAWS OF HAVING TO REPORT IT AS A RENTAL. SNEAKY, YOU BET BUT NOT AGAINST THE LAW. I WILL MAKE IT LIFE'S WORK TO BRING THIS TO THE ATTENTION OF EVERY ONE LOOKING FOR A USED CAR!!
I had a great experience at Car Nation. I dealt with Nick Ianiri, he was extremely helpful and knowledgeable and did not make us feel pressured into buying a car. I would recommend others use Car Nation when purchasing a used vehicle and especially refer them to Nick Ianiri as a sales representative. Overall great experience.
I recently purchased a 2010 Hyundai Sonata from Car Nation and couldn't have been happier with the experience. Steve was very helpful, and was always available to answer questions. They were very receptive to me getting a second opinion through a pre-purchase inspection by a third party, and their service center was able to address the details that my mechanic brought up. All in all, I would definitely recommend Car Nation to friends and family. I am very pleased with my purchase, and will keep these guys in mind next time I am in the market for a new vehicle.
Salesman was very helpful good people make you feel at ease
Recently bought a car from CarNation, and my experience was great! Brad was an awesome salesman - friendly, knowledgeable, and he never made me feel pressured. Sandra in accounting was also super friendly, and made the process (a new one for me, as it was my first car purchase), pain free. Thanks to car nation for a great experience!
I was looking for a used Jeep Wrangler on the internet and found Car Nation in Burlington and decided to give it a go.The service I recieved was excellent. Steve Blankstein took very good care of me with the process of buying my Jeep. Even picked me up at the GO station. No worries with financing as I had great service from Sandra Hoyte as well. Even the manager (sorry I can't remember his name, Manta I think) made sure I was recieving good service. Would highly recommend purchasing a vehical here and will be back to buy my next one. Many thanks to you all. Sincerely Chris
GREAT experience! Adam, my salesman was very polite and went the extra mile (literally! He drove me from the car rental on one occasion and to and from a store on another as my care was being detailed). His sales manager and Karen the finance pro were both class acts as well. The receptionist is a happy company ambassador and the showroom and lot are super clean. You will feel no pressure visiting this place. Their selection is incredible! I had three 2019 barely used Ford Flex's to compare side by side and test drive. Nowhere else came close on selection OR price! and I searched everywhere. Save yourself some time and money and go say Hi to Adam. Tell him the Stuntman sent you!
We needed to buy a car this week and our first stop was Car Nation with an appointment with Evan Bartlett. He sold us a car 4 years ago and wanted to give him a chance to find us the car we were looking for. We booked a time to see him and he greeted us at the door with a warm handshake. He listened attentively to what we were looking for and quickly brought up 2 cars for us to test drive. He covered all the features of the car before we got in and had the seats and steering wheel warmed up. Throughout the experience he never once made us feel pressured to buy and gave us the opportunity to drive other cars as we searched out which car we wanted. Once we made our decision, Evan knew that I was anxious to get the sale through quickly and he delivered. Evan is professional, knows his cars, is patient and helpful with explaining the technical features of the car and makes you feel like you are his most important client. Thank you!
I recently purchased a 2008 Ford Escape. I highly recommended Jamie.L as your sales representative, I could not be more pleased with my whole experience at Car Nation Direct in Burlington. He listened to what I was looking for and found my dream car within my price range. I felt comfortable and enjoyed the whole experience. He was knowledgable and friendly. I felt confident in my decision. Robert was my financial manager, he was very helpful and answered my many questions until I understood everything. It was easier than I thought it'd be. After purchasing the car I noticed a couple issues with the CD player, a speaker and a small crack in the windshield. I called Mike.P the service advisor and he solved the issue right away in a quick and timely manner. He seemed organized and efficient in getting my problem fixed. Now my car is perfect and I am so happy. I would buy my next car here again, overall a great experience.
We went with the kids not intending to buy a car that day but Sunil was so helpful and even with the kids around, Sunil helped us manage to find the perfect car for our growing family and it was one we weren t really thinking of getting too! He s a very honest and helpful sales person and I d highly recommend asking for him. The cars at the dealership are all in excellent condition. We d definitely purchase from them again and from Sunil too!
From the moment I called I knew this was the place I was buying my car. Maya answered all my questions right over the phone. When we arrieved she made us feel very comfortable and Bernard Ho was the salesman that greeted us. He had the car we were looking ready for us to look at. We felt like part of the family. Thank you to the whole team and to Bernard for the excellent service we received. When looking for a new car we will for sure call Bernard!!!
I had purchased my vehicle through car nation. At the time I had traded in my older vehicle. There was three days between the time I purchased the vehicle and the time I was supposed to pick up my new vehicle from the dealership. Two hours before I was to pick it up I received a call from the dealership telling me there was two additional collisions on my vehicle and therefore they would reduce the amount on my trade in by $2,000.00. This was a surprise to me and obviously left me in a bad position since I had already made arrangements to switch the insurance and ownership over etc... I get that with two extra collisions the price would change but what bothered me was that they waited until the last minute to tell me about it... Anyways we worked out the change in price and then I picked up the car. When I purchased the vehicle I was told by the salesperson, Jamie, that it came with two key fobs. It was a Honda and having been a previous Honda owner I knew that the keys were normally attached to the fobs. When the vehicle was turned over to me I received two broken key fobs with the keys broken off at the ends and a valet key. The valet key was the only one I got to actually start the vehicle, the fobs were only for unlocking the doors. When questioned the dealer told me that it was not a valet key and this was the way the fobs normally came. I looked into this more and the fobs for the Odyssey normally have keys attached to them, this is even illustrated in the owners manual. Further, I spoke with someone at Honda who looked at the fobs and confirmed the keys had been broken off the end of them. You can see on both fobs that I have, the keys have been broken off and the plastic surrounding the area is broken as well. Needless to say this is disappointing especially since I am left with the only working key which is actually a "Valet Key". I emailed Jamie about my unhappiness with the keys and two weeks later no one has gotten back to me. I know this dealership has received many positive reviews but I would not recommend them or go back a second time. The two stars is for the vehicle, with the exception of the keys it been running fine.... After repeated attempts to speak with Jamie and other owners no one has responded to me.... I would think twice about dealing with this company.
Great customer service! Evan made the whole process smooth, effortless and exciting. Overall fantastic experience!!
Harold was great. He made sure the car was waxed and clean. He was very efficient. We would recommend him any day!
Got my used 2018 GMC Sierra here recently. Evan was helping me out with the process of signing it off. My experience with this dealership was straight forward and deliberate. All the angles of financing options were explained in detail, plain and simple. I took my time with it and they remained cordial to me the whole way. I will recommend this dealership to people I know who are looking for a vehicle.
Great Dealership and great staff!! Both Evan and Igor went above and beyond to help us out with absolutely everything we were looking for, and they came through as expected. We will be doing business with them again in the near future. Thanks again Guys, you rock!
Just did a deal with a great sales person Diane Yin. Had an excellent experience with her and her team. Would for sure do a deal again. I was completely happy with the professional treatment i received.
Patric and Rob was a pleasure to deal with. Made our transaction smooth and went out of their way to make sure that our concerns were met. Other dealers will post pictures of a car that is not the same as the one on their lot. These guys will not do that. Would highly recomend this dealer.
I was looking for a 15 Golf GTI and came across two that were similar to what I was looking for on the Car Nation Canada Direct website. I sent an email asking for a bit more info on each car and was greeted by Gian-Simon. He had both cars More
A great place to get your vehicle from ..ask for abir she is a great sells representative
I had a fantastic experience buying my new Jeep with Nick at Car Nation in Burlington! He was extremely helpful throughout the whole process. Whenever I need a car in future I will definitely be dealing with Nick. Thank you again!
Unexpectedly needed a new ride, called into Car Nation Direct and booked an appointment with Kyle. He had the truck ready by the time we arrived, sanitized and ready for the test drive. He answered all of our questions and made the entirre process stress free. Would 100% recommend anyone to go see Kyle and the entire Car Nation team. Thanks again guys, love the truck!
I recently purchased RX350 from Car Nations. Found professional service from Sunil Singh. Thanks Sunil.
Great experience. Good service. Sales man Mike Roger was very helpful and friendly.
Can't believe the horrible experince my friends have had here after being sold a lemon and a useless warranty. Breakdown after breakdown, car being in their shop more than in the driveway. Revolving reasonings why their car wasn't functioning, stalling in the middle of driving, leaking oil everywhere ... repair after repair not covered under the warranty they paid for. Finally after keeping it for weeks trying to replace a part they admit they were using the wrong type of part for this type of car and the next day they are informed that now the actual problem is the whole engine is seized ... which only happened WHILE IN THE SHOP to deal with an oil leak... caused from messing around on other areas of the car that weren't working... and now they either pay $10000 for a new engine or accept a $5000 tradein on a $25000 loan for a car that has barely been in working condition. Absolutely disgusting.
As I was well overdue for a trade in vehicle but it was definitely time Michael made the process very easy for me. He was very informative about his knowledge of vehicles and showed me some comparisons to the one I was looking at. Michael was wonderful to deal with and very patience as I think he could see I was a little hesitant in purchasing a newer vehicle. He made sure everything was spotless on my vehicle and the buying process went smoothly. I took my newer SUV for a drive to Niagara Falls and it was a pleasure. Smooth ride, super clean, and very comfortable. Anyone I talk to who is looking to buy a vehicle I will be sending them to Michael. He has a great personality and makes you feel very comfortable, and one of the important things to me is not having a pushy sales person. I love my SUV Michael! Thank you.
Thanks to Bernard and Sandra to help me get into a fine vehicle at such a reasonable no haggle price. Bernard was quick to introduce himself just as I got out of the car! I like that attention! Better to be noticed and greeted early to help. I do recommend that delivery is just as important and the sale is not complete until you see the tail lights leave the dealership!
Andrew Hayes from Car Nation just sold us a 2015 Honda Odyssey. We were extremely happy with the service we received. Andrew was extremely helpful, patient and honest. We felt very well looked after and would definitely like Andrew's help next time we purchase a vehicle.
I just bought my first car (2012 infiniti g37xs) and the whole experience was amazing. After shopping around they had the best price, and seemed the most honest and friendly. They were very accomodating and got me everything i asked for and more! I would highly recommend to buy from here!
I had the pleasure of dealing with Evan Bartlett and Rob McFarlane for this car purchase. I've never purchased from Car Nation Direct before and didn't really know what to expect. However Evan was extremely professional and clearly went out of his way to help me with this purchase. He was easy to talk to and understood what I was looking for. At no point did I feel like I was being pressured into buying something I didn't want, Evan took the time to listen and best match the vehicle to my needs. From there I met with Rob in the business office, again, very professional and personable. It was a great experience from start to finish dealing with both these gentlemen. I would highly recommend Car nation in Burlington to anyone looking for a vehicle. These guys will treat you right and take care of you.
If you're in the market for a new car or relatively new car, Car Nation Direct if one of the best places to visit. The atmosphere is welcoming, the employees approach you as though you've been friends with them forever. I've a Dodge Charger, amazing car, gotta love that raw power! I had an exhaust issue and I went to another dealership who after examining the problem told me i've to get a new exhaust system. Mike, Amar & Sandra (from the North Service Road branch) helped me out alot when I didn't know what else to do (I bought an extended warranty, the highest one, and i thought everything was going to be covered. I'm not from here, so i didn't understand what exactly it covered.. the exhaust wasn't something it covered). I'm very satisfied with my purchase there and I encourage anyone looking for a car to give them a visit. You won't be disappointed!
All and all it was a good experience, with no hidden surprises....Harold was very pleasant to do business with. Ken ..
I am very pleased with my experience at CarNation. Markie was a great salesperson whom I found knowledgeable and informative with any questions I had. At first, I was unsure whether or not to purchase from CarNation but the customer service I received during my time with Markie left me feeling confident and ready to buy. Thanks Markie and team for making a stressful purchase as easy as possible.
I recently bought an SUV from CarNation Direct and it was the best car buying experience I ve ever had! Adam Miller was my sales rep and he helped me take care of the entire purchasing process remotely, while I was on a cruise in the Caribbean. The pricing at CarNation Direct was significantly lower than any of the other dealerships I researched in a 100km radius of Burlington. We love the vehicle and I m so grateful to Adam Miller for making the process so quick and easy. I will be back next time I m in the market for a vehicle for sure, and I would recommend CarNation Direct and Adam Miller to anyone!!
I bought my car here two and half years ago. I know I should give this review 2 years ago. Just saw car nations in google and still brings back some bad feeling from the past. My car is still running well. The reason I give only 2 stars are the lady doing the financing/paper work. I forgot her name but I believe is Lisa, an elder lady with glasses on. When I purchasing the car, she was all professional and seems nice. After I picked up my car, the company lost or forgot to put my car insurance pink card into their file(Im 100% sure that I provided the information at the day I picked up the car). One week after, she called me asking for the insurance information and leave a voice massage. I didn't check the voice massage that day. Next day she called again, and she is just a Bxtxh, the way she talked was super rude and how she threaten that my car will be toll away immediately(I totally understand toll car part just the way she is threatening). I sent her email of the information she needs and also pointed out the fact that they are not doing their job not my fault should t being so rude and mean. And of course no even one single word back from her. I show my co-workers the voice mail she left, everyone shocked the way she talked. Car is fine, salesman is helpful, no issues but I wont returning or recommend to friends just simply because of her.
Do not buy a car here. I financed a car that was advertised as $7980, they then got me to sign the contract without explaining the finances. Luckily I checked because they added $6000 worth of optional insurances so the financing was almost $15000. When I challenged them on it they said they couldn't change it, it was only when I showed them on the contract that it said I had 10 days to change it they would let me. Also the car was advertised with Bluetooth and the Bluetooth does not work, when I asked them to fix it they strung me along until the return period had passed and then refused to go fix it or pay for it. This is a greedy, selfish, unprofessional service that doesn't not have the customers best interest in mind. Please don't buy a car here
I'm a first-time car buyer and made my purchase at Car Nation Direct in Burlington. Overall it was a positive experience. Terry and Josh were great in helping me get the exact car I was looking for. After purchase, there were a few things that needed service and it was taken care of for me without a problem. If you visit Car Nation, I highly recommend seeing Terry Lahey. Terry is knowledgable, not at all pushy, and he will stay in contact with you throughout the whole process.
I love this place. We bought our 2013 Yukon XL back in November, actually I was in labour while we were signing for the purchase lol. They offered us extended warranty insurance on the vehicle as it actually decreased our monthly car payment to have it so we took it. Well today as I was driving my front caliber seized and the vehicle began shaking uncontrollably. I called Car Nation and asked for help as i wasn't sure what to do and they immediately told me to bring it right in they would take a look at it. It turned out that a seized caliber was covered in the warranty and they took it in right away. We were stranded with 2 babies 8 months and 2 months old for a few hours and every single employee made us feel more than welcomed. They entertained our children, and did not mind the loud baby cries or screams every now and then. From Mike Pinto at the front desk, to the mechanic (super cool dude), who worked on our car, the guy sitting in the office and to the manager who came and introduced himself, excellent excellent service. I am so happy we found our vehicle at CarNation and highly recommend them to anyone.
The staff was friendly and knowledgeable without being pushy. Kyle was wonderfully accommodating. I wouldn't hesitate recommending Car Nation Canada Direct.
Eric was my dealer and because of him I could have found my car and it was a very good deal. I ll say that it was the best experience of mine buying a car
We purchased a 2010 Mazda 3. We had a great experience. Our Sales person Nick, was excellent to deal with. We did not feel any pressure, he answered our questions, took us on test drives in various cars and made the deal go smoothly. Thank you Nick and Car Nation
Great dealership. Tons of cars including some high end cars. Sales great.
Highly recommend Bernard Ho, who looks after the customers best interest first. Months ago I told him I wanted the Lexus NX which were not in stock and I knew were hard to come by and was going to settle for the Lexus RX. Bernard convinced me not to settle and go for what I want and he will make it happen for me. Sure enough he kept his word and contacted me on the first NX that popped up and it's all mine!!!! So glad I listed to him!! Utmost professionalism, respect, and all heart towards his clients. Keep up the great work Bernard!!
Wonderful experience at Car Nation. Not only was it a simple and straight forward process, the customer service was truly outstanding. Markie helped us all along she was knowledgeable and made us feel comfortable the entire time.
A sales representative by the name of Patrick sold me and my father a 2016 4x4 Jeep Cherokee North. Not only do we love the car, we love the customer service and great help we got from Patrick. Thanks Pat, and thanks CarNation!
I only tried on line to see if I qualified an I did I needed a vehicle but had not the best credit I talked with this lady by name of Donna for at least 2 to 3 weeks about a truck I being a picky guy wanted a Chevy Donna wanted to sell me a dodge went on like this for while then I get a message she had what I wanted it had just came in that day thanks to Donna I a. Now a proud owner f a sexy black Chevy whoop whoop thanks you pretty lady I rate my experience awesume
I recently got a used car here and was impressed that they had several choices that met my criteria and budget. Evan, the sales associate, made sure the logistics ran smoothly and I am happy to be on the road in a vehicle again.
We recently visited Car Nation Canada Direct on Sunday to see a vehicle that me and my boyfriend really wanted to buy. We went to see a 2014 Audi Q5. We were in the market for an SUV as we are planning to grow our family and needed a more reliable and bigger car. We were greeted right away as we walked in and was asked if we had an appointment. We had one set up with a gentleman, I don t recall his name, but he was busy with some other clients. We were then greeted by Sunil Singh right away. They found us a sales man in no time!! He was very professional! Let us inspect the car fully and we went on a test drive. We asked if the car could get washed so we could see if there was anything wrong with the vehicle. He allowed us to take all the time we needed. After many discussions we loved the car and wanted to buy it. The process was very smooth. We were approved instantly and by Monday the car was home with us!! I would highly recommend this dealership and there was no pressure at anytime to buy the car (as many high end dealerships do) and we were very happy towards the end of our visit!!
Found my vehicle online and booked a test drive. Wasn t long before I was contacted by phone and directed to speak with Andy. He was professional, polite, thorough, honest and made sure all my questions and concerns were addressed. In the future I would look to come back here for another vehicle.
I recently purched a Cadillac XTS from Car Nation in Burlington. My sales rep Michael was great to deal with. No hard selling but rather helpful in making my decision on my dream car. The business manager Lisa was extremely helpful in setting up finance when I thought I may not qualify given my personal situation (credit rating). Amazingly she worked her magic and I am now the proud owner of a beautiful automobile. Thankyou Lisa and Michael I have told many about my experience and will continue to do so. Thanks Car Nation
DON'T TRUST THEM. Car Nation Canada sell your information to third parties like other dealerships and XM Satellite radio. I have no way of stopping these spam calls thanks to them. They also told me that used OEM break pads when they were replaced. I have confirmed that that are not OEM (original equipment manufacturer). Thus, potentially voiding my warranty! They also told me that the damage on my car was on the rear of the vehicle when it was confirmed to me by a professional that the damage was in fact on the passenger door. This lead to a misinformed purchase. To top it all off, when I picked up my car there was a huge dent in the door that was not there when I made the purchase. The salesperson Patrick denied this when I picked it up. Only after I showed them before pictures (luckily found them on the Google's cached version of the listing) did they repair the dent. If I did not have these pictures, I highly doubt I would have got this resolved. Getting this "resolved" also meant that I had to make a trip to Burlington, pay for a $50 Uber home and come back with my wife and 2 year old to pick it up. Highly inconvenient, costly and should have been dealt with upfront as it would have by any other upstanding company. My advice to potential customers is to get the vehicle inspected by a professional and get them to document all their claims in writing. I will never buy from them and will actively steer people away from this company due to my multiple negative experiences.
These guys are great! The one sales rep I dealt with, Patrick, was so helpful and knowledgable about every car I asked about. Super accommodating. Majorly recommend!
Competitive pricing. No pressure to buy. Test drive vehicle on your own. Great service with quick return of calls and keeping you up-to-date with the buying process and the preparation of your vehicle. Joe, business manager, goes over all of the details and takes time to answer any questions. Patrick, sales manager, and Sunil (sales/product advisor) are great to deal with. If you are looking at buying a car, this is the place. No need to go anywhere else. Thanks for a great experience. I will be sure to recommend you guys.
I had really good experience with these guys .They have quality cars at very reasonable price i definitely recommend all my relatives must visit to car nation direct .and the guy preet singh is really expert .he helped me to choose suitable vehicle .he has good knowledge of vehicles .
Amazing experience. Especially from Bernard and Lisa. Definitely recommend!
Andrew Hayes was the salesman I dealt with and he was very helpful . Highly recommend car nation to purchase a vehicle. All of the staff were excellent to deal with. The car was detailed to a high quality.
Great place to get a used car. Excellent service all around. Loving my new car and know where I'm getting my next.
