Canadian Tire Corporation, Limited Review

Pick up system is a joke and a waste of time. Order something online for pickup. Wait until we say it's ready they tell me. Ok... Hours go by. How hard is it to get one item? So I go in. They don't even have it. Never did. Thanks. How long was I supposed to wait around until one of their employees who just stand around was going to get around to telling me?

Canadian Tire is a great addition to Liberty Village, the staff and management went out of their way to help me out of a bind during this crisis. I have nothing but positive things to say about them.

Great new store in a fantastic location. Everything is really clean, organized and the staff were extremely helpful! The owner and management team must be doing a great job! Will definitely shop here again.

One of the biggest Canadian Tire in the city. So much diversity in term of services. Even at early days. They have all as hardware store. The prices are friendly. It's big welcome in the neighbourhood.

Surprisingly large for the location. It's underground and they have free one hour parking around the back. It's not bad for being in the middle of the city.

Smaller than other CTs but still good selection for downtown

Great. So happy that it finally comes to the west end of the city! Love it

It's a typical CT. The only thing that is weird is the long escalator ride down to the store entrance. It's a good thing they have elevators.

The store staff is exceptional. The set up is beautiful. Fantastic store and staff

Great service, new store, found what I was looking for, short wait at the cash

Brand new store. Very clean and very organized. Good service and quality products at good prices. Purchased this Sous vide machine from there.

Great place. Recently opened. Very clean and employees are extremely helpful.

Very comfort and accessible / very vonfortable and accessible ... thks! Thanks

why 3 stars? Staff was no where to be found. But granted I came in in the morning. This is such an odd location. In the basement . Yes it is a lot smaller than a Canadian tire. It just felt weird. I came in for magnet hinges. To my surprise they didn't have any. This location didn't meet my hardware needs.
Please look online if they carry what you want before coming here. Save you a trip.
Store was clean and smelt good!

I called to find out if the store has pool que tips in stock and the associate said they didn't. Suspecting they had it, I found it online in stock and in store. Pls train staff on inventory knowledge.

Terrible customer service. Nobody knows where anything is or if they even have it. They probably don't, but even if they do, all anyone can offer is vague guesses where it might be.

New, spotless and fully-stocked! Ideal for everyday items.

Generally, if you've been to one Canadian Tire, you've been to them all. This one is a little unique in two ways. First, they seem to pack a little of everything in one smallish store. That's a good thing given its location. Secondly, they have an employee named Bradley. This guy went out of his way to figure out if they had what I needed, then brought me to the location in the store where it was, and then finally gave me his card and told me that he was around to help me with any other items I might need to find. In a lot of CT you can't even find a person to help you, so Bradley is an outstanding example of how it should always be.

Amazing service, wonderful Team! Extremely helpful and knowledgeable. These people are true heroes who help us all feel just a little bit more "normal" during these challenging times. Thanks again for great shopping experience!

Free parking for the first hour makes this place way more accessible.

Couldn't find screws (common type). Employees useless to find them, tried to look online for 10 minutes. Massive lineup, 1 cashier. Avoid.

I liked it. Loaded with stuff, new and clean. Much better than other downtown locations.

I ordered a bike lock 2 weeks ago that had 8 available in store when I ordered. I have yet to be able to pick it up and they have no customer service agents working when I try to call and get an update. I get COVID is bad, but c'mon folks. This is horrendous service and you have permanently lost me as a customer.

Very clean. Sales Representative are helpful. Location is great.

The staff at this location are lovely, but as someone who frequents this area, I'm often baffled by how the security of this location handles shoplifters. In the last month alone, I have witnessed the security guard on hand essentially beat up people outside the store. I'm sure canadian tire has a large enough lost prevention budget that this is not necessary. I've lived and worked in this area for the last five years, and I've never witnessed this amount of violence while handling people in crisis.

It's nice to see a more modern looking Canadian Tire. Very clean place but limited to what you can buy. Ironically you can't buy tires, and the parts section is limited.

Good selection. Knowledgeable staff. Store was not busy at all and only required one person at the checkout.

I went to look for a lawn mower that was small and it was only sold online. Then realized we had a Canadian Tire down the street they had the exact same one I wanted for the same price including a weed trimmer . The associate that helped me was very helpful.

Snaller than their big box stores, but ideal for the niagrara/trinity bellwoods area. Free parking for 1hr is a big plus. Stock is a little scarce for some items, but likely due to pandemic. Cashier staff are friendly and helpful.

I'd like to acknowledge your security team for providing safe, security services in this catchment area where its needed during this challenging times. In particular, I'd like to applaud the 2 Middle Eastern security guards for their exceptional team work, workmanship, courage to stay vigilant, make my shopping experience a stress-free one. These men have the training, skills & tools needed to make your company standout in the best way possible. May they continue to Keep up the good work!

Trevor and his team provided great customer service!

They are clean and organized but currently have low inventory and will be open during the second lockdown.

This store was surprisingly huge in this new area of the city. It was actually quite impressive but in the end not a lot of difference from others in the chain, just a bigger scale then what I m used to seeing in Toronto. Or at least seemed to be.

It s a smaller location but definitely the most modern looking Canadian Tire I ve been to. For me personally their selection is great! They ve had most everything I ve needed except for a few things that were sold out. Completely understandable though given the times. Staff seems friendly and the store is clean and well organized. Will definitely be a store I frequent!

Just ordered a bbq from Canadian Tire liberty village. My roomate called and spoke to someone who confirmed they would bring it up the stairs. The bbq was left on our doorstep instead of being brought in. They claimed they knocked and rang the bell but nothing was heard. I was waiting on the first floor. When we called back they said they are closed and nobody will bring the bbq inside for us. They tried to get us to pay a pickup fee to have it picked up and said we can not return it until the store reopens Due to Covid-19. We are two single females ,and my roomate is a nurse who is working very hard during this covid situation. I am also an essential worker for Metrolinx. We don't know what to do. We tried to support our local store as the owner asked us to from our community Facebook page and this is what happens. Terrible customer service. There was no compassion on the phone and the owner of the store has blocked us from messaging him on Facebook. Now there is a bbq sitting outside our front door! We feel helpless. We paid for the extra services of delivery as well to set up the bbq was offered a never trailed bbq that was already set up but was confirmed from the manger of the store as well as two other employees it would be brought into our townhome.
The owner was aware of our financial situation as well knew we were supporting a new store who couldn t open due to covid. In the end we have had not one person from the store offer to assist or even refer us to a contract company that can. A company that does not have humanity and treat anyone like this is not a store that I would recommend to anyone this is my first google review I have ever made and I do it with humility and in hope that the store can learn from this and that this doesn t happen to another. No refund, no options and disregarded as not a valued customer treated as if I never purchased or worse that I had harmed the store. Customer service the worst

Great finally close to my residence. Seems like less amount of stuff there maybe because of the new branch. Overall good. One thing I've noticed, you have to clean the cart yourself. Usually in large stores, their staff doing that work which I really like that. However, in Canadian tire you have to do it yourself which i dont like.

Were sold out about the items I went for yet their website had them on stock

First time at this location . Love the fact that is close by.
Very very impressed with the team they have working there. They were very helpful when i was looking to purchase a portable air conditioner and when i say they i mean the whole team.
Great job on who ever got this team together and big shout out to a young guy named Mikey that helped me up the stairs and on to street with the A/C..................... Thanks again Mikey
Another thing...... very impressed with covid precautions....love the shirt company shirt with logo 6 feet.................. Start selling the shirt to the public....... I think its a good way about spreading the word....
Thanks..................

Ridiculous store! I made a call regarding the purchase of bicycle, they said its in the box and would be available until the time I arrive and when I came in person, that guy out there said me to wait until Sunday. Anyways Thank you for no service.

Amazing clean well organized and standard Canadian Tire (please sort parking within a hour extend it to 2 hours if possible)

This Canadian Tire is small, but really nice, clean and organized. Plus there is free 2 hour parking available to customers, which is a great added bonus.

The worst store ever. I don t encourage people shopping here.

Seems like they weren't allocating their personnel well. 4 people were decorating , one associate was juggling more people than he should. He was trying his best but clearly was stressed.

Well organized store with free 1 hour parking underground.

Not enough staff/check out people. Products are often out of stock. Hire more people rather than self check out.

Not knowledgeable staff. They send you from one isle to another. Manager not customer friendly...

They didn't have a large selection of goods despite the space (probably covid-19 related).

I went to the Canadian Tire on Joe Shuster way, by Liberty Village, got a lovely pair of slippers only to find out once I got home the lady at the check out didn t take the electronic tag off! Now I have to go back to get it taken off which is aHUGE inconvenience. I really appreciate that I can go into the shop at all but this is not what should be happening to customers given the issues with COVID. I m even wondering why the alarm didn t beep and let me walk out of the store with the merchandise!

My friend and I have been shopping at this location a lot since the quarantine started. Every time we received a wonderful service from all employees. Everybody is very helpful and kind. The customer service is excellent. You are certainly doing a great job.

Well-stocked, clean, and great customer service. A welcome addition to the neighbourhood!

The blonde lady in customer service has a poor attitude. Maybe she doesn't like customer service? The rest of staff are always great!

Absolutely terrible customer service. My girlfriend and I purchased a $240 Cascade 3 Tent by Woods at the Newmarket location and inside was actually a $45 Outbound tent. We spoke to the manager of the Newmarket location Kathy who was a great help and told us we should have no problem returning the tent at the Liberty Village location which is right where we live. At this location they told us it could only be dealt with at the Newmarket location. So now after receiving the wrong product we now have to waste hours of our time to get this issue resolved. This is a massive mistake by Canadian Tire so why should matter what store the product is returned at? An incredible waste of time and money thanks to the terrible management at the Liberty Village Canadian Tire.

Clean place nice people who work there when u ask them for something they take you there for it.

Their online pickup kiosk/locker system is slick and convenient!

Visited and called recently and staff were awesome. Did not get any attitude at all. Very helpful. Will visit and continue business with them.

All in all, not a bad Canadian Tire... However be aware that this is the smallest Canadian Tire I have ever been therefore lacking and carry far less then the typical sized Canadian Tire. Went there only to find out that they don't carry PVC pipe. Lots of items for Decor and other knick backs for the house, however if you are looking for a better assortment, you will definitely need to visit another one outside of downtown. Conveniently located and free parking was a bonus at the Longos/Winners underground. Very clean but not that many workers around. Easy to navigate and felt pretty stocked on the shelves. Would give it another star if they had a machine for scanning prices and also had a better tool selection.

Service was good, (I did drive through pick-up) but their location is not the best.

Clean and organized store. There are escalators and stairs to get to the store on the lower level. There s an elevator as well.

The customer service counter is behind the escalators.

There s a discounted/clearance section by the queue for checkout.

Just a word of advice for curbside pick-up: do NOT forget the last four digits of your order number. I was instructed that I would need this in addition to the order pick-up code -- separate numbers and one is useless without the other (I have to admit it's intuitive!). I was also told there is no other possible way to find my order as "that is how it is filed." Last name, credit card number (including a CT rewards mastercard), item and date purchased -- they'll yield nothing. I mean, it could if they had some kind of super computer that could cross reference information like that, but such a machine would surely be too large to be practical. Just hop in the car and head home no matter how far it is or how many children came with you. Canadian Tire Liberty Village is limited by the same laws of nature we all are -- so let's stop expecting they can do the impossible any more than the rest of us. Every order is a black box with only one key (well, two that must be used together) so for goodness sakes don't forget your phone. This is on us people. Godspeed!

I went to Canadian Tire at 5 Joe Shuster Way (Liberty Village) early this morning to purchase a propane grill regulator. Even though the website said there were 4 in stock, I couldn't find any on the shelf. While an associate was helping me find one, the store GM Greg passed by and heard our conversation, he immediately jumped in and started helping as well. Not only was he able to solve the issue, he was so friendly to chat with. I didn't expect such great customer service, especially over such a small item (the regulator only costs about $20). I really appreciate Greg and the team for the help!

Excellent location, clean and very organized. A welcome addition to King West.

Nice new and clean store with helpful friendly employees. Masks are optional, and they are limiting the number of customers in the store as per the new normal. The reason for the 3 stars are the lack of hand sanitizer in the front of the store before or after the sliding doors. Our dirty hands had come from being out at the lake. We didn t see any sanitizer and picked up a shopping basket and touched several things to read the labels and so forth. If everyone did that in this ages of hysteria about the COVID-19 flu you d have to assume all the products are getting contaminated. Fear not we are ICU nurses and know that this is indeed a virulent flu, but there are many people paranoid about becoming infected from ineffective hygiene at businesses. I would advise the owner of this store to simply put hand sanitizer throughout the store and have employees wipe down the shopping baskets immediately after they are returned.

As well, the theft tag was not taken off my girlfriend s slipper purchase, and she ll have to go back after going all the way home.

Greg (the owner) only comments on 5 star reviews, as you can clearly see. So that means he probably does not care about your money if you have anything less than stellar to say.

Brand spanking new store, but as usual, the employees can't agree on where anything is.

New location! Closest CT in the downtown core area.

Lots of options to choose from. The service is just like any other Canadian Tire: non-existent.

Store staff was excellent with helping me find my product thank you!

Convenient location with decent selection of everything you would be looking for. Not quiet as large as many other candian tires so feels like stock isn't as consistent for all items especially with covid.

Really good staff here. This is a new store. Much nicer than most Canadian Tire.I reccomend shopping here.

The staff are very polite and very very helpful..if you don't exactly know what you need or are looking for they will gladfully willing to take you right to the product you need or are looking for....did I say how much I love all the staff here...politest and most pleasant people that is rare in big name stores. 4 stars up..the reason I didn't give 5 stars is because they are limited in what products they sell but the store was only built a couple of months ago so stock will improve.

Being a new location it's clean inside. There are plenty of staff to help you out. The selection is less compared to the larger locations you'd find in the suburbs but it's got everything a typical condo dweller needs and essentials for homeowners.

Not a whole lot of indoor plants at all. Thought staff are friendly and helpful.