I understand this is a challenging time and everyo...
I understand this is a challenging time and everyone is stetched pretty thin however it is pretty clear that the staff here are understaffed to handle things in a timely manner. The accommodations are fine though our cabin had tons of spiders in it it is a natural setting and that can be forgiven. Breakfast is included which is a plus however during the weekend it was served buffet style and none of the patrons were wearing masks even when not eating. We ran into an issue where we ended up not having hot water and it took the greater part of half of one of our remaining days for the maintenance people to fix it. We didn't ask for any sort of refund but maybe a couple of t-shirts and that was denied which is their choice certainly, though I thought it reasonable for us having to wait around for half of the day.
Overall a very average experience and a below average experience considering the price point of a upper middle scale hotel room comparatively. this review is not to be confused with the Kanuga bike park which easily gets a 5 out of 5 both in there hospitality recommendations and the overall trails.




