Cambridge & District Citizens Advice Bureau Review

Really warm and welcoming & so helpful providing practical and emotional support.
Really short wait especially as I didn't have a appointment.
And the lady I spoke to was absolutely brilliant.

Very helpful. Got all my money back without having to go to a small claims court!

Why are they closed of Saturday, Sunday & evenings. Just when I want to call them!?

Unhelpful and unwilling to accommodate people. They should be ashamed of the level of disrespect they show to the citizens they supposedly help.

I love Cambridge as I have lived here all my life..

Was referred by the council for them to help with my homelink application ,the lady said she could help untill I gave my ethnic background as being mixed English caribian then all off a sudden she said she didn't see they could help fill out an online form as "staff are working from home due to covid 19" I fail to see how this works and left me feeling discriminated against and unwilling to ever ask for their help again

They are well organised and can help with most problems or can put you in contact with organisations that can.

Hopeless.Too scared to give real advice .Dont bother

They dont answer the phone for over an hour, When the do answer they are unwilling to help. This is the worse place to try to get help from.

The advisor was extremely helpful. Such an amazing service!

Free, confidential legal and administrative advice by community volunteers, for anyone who needs it.

I had a dreadful experience yesterday. I wanted advice about taking my children to live in Yorkshire because I have no family or friends in Cambridge and I want to be near to my family. I realise that many people have strong views on this subject and believe that a parent has to sacrifice their life and happiness for their children but having a healthy, happy mother and a much better house is also good for children. I am planning to bring the children back here to help with the access arrangements. I can't afford to buy a house in Cambridge and my husband has a house and a 100k salary while I have to rent and have a lodger so I'm sleeping on a sofabed in the living room.

However, the adviser - after giving incorrect advice that I wasn't allowed to leave - went on to tell me how it wouldn't be good for the children and that some mothers are stuck for twenty years in America because they weren't allowed to leave. The law is different for moving outside of the U.K. But I already knew that a mother is free to live anywhere within England especially if she is moving for family support or for financial reasons. She advised me to try to improve my life so that I could be happy here!!! She also said it was more complicated as my children have special needs. They have Aspergers and my youngest son has an iq of 160:/.

Maybe she thought that I have special needs because I have Asperger's?!! Maybe she did not realise how old I am (as I look much younger). I don't know but I knew she'd be judgemental the moment she opened her mouth. Even her facial expression irritated me. I had to stop her after five or ten minutes of complete negativity and guilt mongering. I felt guilty enough without her help!!!

I just wanted some positive advice because the threat of being taken to court is causing so much stress that I can't sleep and have come out in a rash and my doctor had advised me to go to the cab. I left there feeling feeling really angry and upset.

So thanks for that!!!!

Sam Nurse is simply outstanding. The help and advice she has provided for over a year has been incredibly helpful and accurate. She more than knows her stuff and is good with busy body, chatterbox children (lol) Would recommend her any day. A true breath of fresh air

Absolutely incredible advice with empathetic staff. I would highly recommend for anyone who needs any form of advice or support

I worked with a professional team always up to the challenge happy to help other

get there as early as possible. bring ya paper work. lovely people helping others.

Very helpful and staff are very attentive thank you for your help

I have always found the Cambridge office for the Citizen's Advice to be efficient, friendly and helpful. I'm very grateful for all the support I go on receiving from them.

Very good place , good advice centre, sometimes very busy but worth it.

Got me out of a very big hole. Thanks to Caroline and Ann. Great place to go if your in a legal predicament.

Really helpful and quite quick. Just waited 5 minutes.

The Advice Hub is a great helpful place with friendly clever staff.thankyou.

A place where everyone can go when in need of legal advice. People willing to help no matter big or small your problem is.

I'm not sure how I would have coped over the last 10 years if I had not been able to get valuable advice and help from Cambridge CAB. They've been brilliant.