Calstar Mercedes-Benz Review

They doing Really good job. Armen Vardanyan and Jora are great. Thank you guys

Service center is top notch. I have been my service guy forever and I trust him. However, I would pass on the salespeople at the dealership.

If I could give the dealership and the Chris G a zero I would. The buying experience was ok. However Chris tried to add things to the contract that wasn t discussed prior to my arrival but I understand he s a salesman so I can t fault him for trying although it really bothers me and creates mistrust. At the time of the sale, any and everything I pointed out he agreed to fix or change. I even had him put it in writing thinking I was avoiding any problems in the future. However I was WRONG! I was told to bring the car back because the service department at that time was not working at full capacity. It took two calls and 3-4 weeks to get an appointment and not to mention as soon as I pulled off the lot the license plate light indicator came on making me question if the car had been fully inspected, which I doubt due to the previous owners sale contact with all their personal information SS#, address ect in the truck. You would think if the car had a full inspection these types of documents would have been removed at the time of the inspection. When I took the car in I was appalled when the car was returned with backyard-quality repairs to the rims. Who would have ever thought that a certified Mercedes Benz dealer would repair damaged rims by buffering over the damage? Is a new rim really that expensive? Did know I needed to specify And get in writing that the rims would be replaced. Again no big deal since I was purchasing the car for work purposes only. I soon learned the license plate bulb that Chris confirmed was replaced had not been replaced as soon as the sun went down and the indicator light reappeared. At that time I was done with this dealership. Disgusted by their audacity to buff instead of replacing severely damaged rims, I was disgusted by the filthy loaner car I was given. The dealer constantly blamed their lack of ability to provide the promised repairs in a timely manner on COVID yet the loaner car I received had a water bottle in the door and used mask between the seats. I would think the car would be sanitized and cleaned before being assigned but again I was WRONG! I would eventually learn that one of the back-yard quality repaired rims was cracked in the inside which resulted in my tire sensor light appearing at times. Now I m furious! The replicable, very pleasant Mercedes Benz dealer in Los Angeles where I have always received excellent service at the time of my inspection notified me that the rims this dealer repaired instead of replacing is cracked in the inside. I had no problems with the tire leaking air so I had no idea until I was notified by another Mercedes Benz dealer that the rim they tried to repair were cracked and damaged in the inside. Which means I have been driving on freeways with a cracked rim! Now all the things I tried to overlook has now become absolutely unacceptable!!! I called Chris G to notify him that I ve recently learned at the time of my inspection that the rim he tried to repair is cracked and damaged in the inside. Of course he claims although it s the rim that was repaired he can t confirm it was cracked. Excuse me??? So its a coincidence that the rim CalStar repaired as if they were a corner used car lot scamming customers instead of a certified Mercedes Benz dealer is the only rim cracked? I have not had to replace the tire and only drove the car ten times max, since I purchased the car but this a just a coincidence! Mind you, the only rim that needs to be replaced is the rim CalStar repaired? If CalStar conducted business like all the other Mercedes Benz dealers I ve visited this would had never happened. I have alway received excellent service and never felt scammed when dealing with LA Motors and others. This rim should have been replaced when I pointed out the damage at the time of purchase! I reached out to Mercedes Benz USA to request the survey I decided not not complete at the time of purchase because my thoughts at that time was since I didn t have anything nice to say I would avoid the survey! Not now! Steer clear of this shady dealership!

I reached out to numerous dealerships and Calstar is the best! Justin Payne helped me with my lease and he was AMAZING! So patient, kind, funny, and very detailed. I m so so so so happy I drove 45 minutes to this dealership! The whole process was easy and pretty quick. I highly recommend Justin Payne and I want his staff knowing how well he was working with me! Thank you again and I ll definitely be back!!

Quick and attentive service. Gilbert the service advisor was top notch. Helped explaining was getting done to my vehicle. Everything was awesome. Definitely coming bk again and I will recommend it to anyone. Best thing that it was fast. Awesome stuff guys.

Got my service done on a Saturday morning. Noelle in service was helpful and professional. He let me know what needed to happen and what can be done. He went out of his way to resolve the issue with my radio. He's friendly and I can speak to him like he's one of my friends. Had a very good experience with the service department communication. The telephone prompt were clear and hardly any wait time.

Awesome place with great customer service and
Best employees. Thanks to everyone for all help especially Hamlet Karapetian.
Don t waste your time and money anywhere else just stop by at Calstar and ask for Hamlet

I made an appointment for service & scheduled a loaner car. I brought my car in. Everything was super streamlined and easy. My service advisor, Noel, was very friendly and communicative. He pulled the loaner vehicle up right next to mine, so that I could easily transfer my car seat into the loaner, something I had been stressing about. He updated me on my vehicle s service that day. It was ready to go the following day. While the service department was super busy on Friday afternoon, Noel answered my questions and walked me through the services performed. I m glad that CALSTAR is my local Mercedes dealership & service facility.

Started the process of buying my SLC47AMG on Thursday 9/3 at 9:30 AM MST. Dealt only with Suzy Arutyunyan. She never bumped me over to someone else. She communicated with me in the most conducive way at all time (text, email, voice Instagram!) and 14 business hours later we closed on my car! I am in Montana and she is in California!!! She is a gem to CalStar and if she deals in Ferraris I am looking for her for my next car !!!

I went in today to buy my first car instead of leasing this time. The process was so quick and easy not what I expected at all. Suzy and Chris were so helpful throughout the whole process. They made it very stress free. I am so happy with my new car I could not thank them enough. Highly recommend