I have been a client of the Savings Bank for many years. Recently I started my business. Once again, this bank has lived up to my demands. Both in terms of responsiveness and solutions proposed to facilitate the best possible launch of my site (TPE, creation and account management ...). A well run agency, a listening advisor and a great team. No desire to change! Florine Paris agency.
null, obtuse and incompetent .... everything to please: it becomes the generality in the banking agencies .... the new advisers pulls the level down; they are letter boxes on legs and it plays the little chefs; the abuse of power with folded arms ... our children have to worry about becoming enterprising with such interlocutors. ESPECIALLY IF YOU NEED NOTHING, GO TO NOISY LE ROI'S AGENCY but even then it will be hard .... good luck
This agency is a disaster. How can one be so badly received? I ask two unfortunate questions on my credit card but it is apparently too much for the hostess. Your condescending and no patience (really no, I had to stay 5 minutes and she told me to hurry when I opened my application to show him a document!)! Where are we? This is unacceptable, I write a letter of complaint that I will send to the management.
pro client at the savings bank for 3 years for my activity, I contact this agency to transfer my accounts with them. I am unpleasantly surprised by the telephone reception and the energy deployed by my contact to discourage me from becoming a client in this agency !!
Super agency attentive and very responsive to your requests. I highly recommend !
Top !!!
Positive point of this bank the financial adviser pro account. Responsive, warm, professional and responsive to the customer
I have been in this agency since 1998 and I have not changed for lack of time but as many counselors who have followed each other have always been rather professional as the people who succeed to the physical and telephone reception are a lack of professionalism, customer spirit and especially an unbearable aggressiveness.
They will succeed in making me change banks after all his years. They must have too many customers!
Very bad experience on the phone with Samantha C. who is sorely lacking in professionalism and cold blood. I could not get answers to my simple questions.
Worst agency where I have ever been. Counselors who never answer and if they answer it is with annoyance. A secretary who screams at you because he can not find the name of your counselor. Never seen!
Too bad I can not give o star. I had the worst customer experience at his home. Bad service, we are given wrong info. Mail disappeared for several months. Closing account is loooooooooong way
It's a big thief
Friendly staff, my advisor always very nice. I recommend this agency
RUN AWAY !! Since January it's problematic. They blocked me a check for 10,000 and made me lose a rental opportunity. Then they took me more than 100 agios for a so-called discovered that they could never prove me. After weeks of visits to the agency they ended up paying them back, but not entirely. Last news my bank card was terminated without any request from me and without warning me and apparently I have to get by, for the costs incurred by the payments refused etc, because "I had only to provide other means of payment "and this is not their problem. The advisers are incompetent, I asked the closure of one of my accounts and I went back to the agency 10 days after because without news and apparently my request had not been taken into account and the closing documents were lost. Once again I was blocked for a large payment due to the non-closing of this account. The manager is rude and considers that if you get an offer on your credit card fee you do not deserve the same consideration as a customer who pays full price (why offer offers and call us at the agency for us in to benefit, in this case?). At each important stage of my professional life I find myself handicapped by this bank of incompetent people and I am very happy to leave them.
Excellent welcome with an efficient and involved staff. The advisor responded quickly, I highly recommend this agency. As a new customer, I appreciated the responsiveness.
Saturday, May 19, 2019, 10:42 the agency of the boulevard Montparnasse is supposed to be opened and there closed for work,? To protect yourself from yellow vests? Mystery. What is the use of a website if it is not up to date!
My mom closed these accounts because she discovered fictitious charges on these accounts. My retired mother is a former director of a national bank.
I also want to point out that there are quite a few reviews with 5 stars or the profiles are fictitious. You can notice this by going to the profiles themselves and you will first notice a single notice dated on the date the profile was created. This is likely to result in some people from this savings bank agency going to post positive reviews. Very worrying isn't it !!!
A very friendly team always listening and doing the best to accompany its customers.
Thanks again !
I do not understand at all the reviews, it is an excellent agency, also excellent hospitality, a very smiling and very helpful advisor responded to my request, in short I recommend!
Catastrophic the staff of this EC.
Debilitated and aggressive
Hello
I am a shopkeeper in montparnasse for 10 years and the savings bank is my bank for 10 years too. I am always very well received, counselors are always smiling, in a good mood and very responsive to my requests. I'm really happy with this bank and I recommend it. In any case I'm going back tomorrow!
After trying several going from disappointment to disappointment I FINALLY found the bank! My advisor and the director of the agency were very attentive and a flawless accompaniment as well on my personal project (apartment purchase) as on my professional project (creation of my company). This drives me to write this opinion because it is so rare that it should highlight!
Never seen such a mediocre agency ... Home deplorable, on the edge of vulgarity, malice and incomprehensible ... There is not one to catch the other. A shame for a bank.
Total incompetence, lack of the most elementary courtesy. Caisse d'Epargne is the most expensive of my banks (significant fees) and the most zero.
This agency is closed without giving the address of the nearest cashier.
hello, we are customers since the beginning of our creation, I am very satisfied with the staff at the reception who is at your disposal and reacted perfectly to our requests, special mention to the director of the agency (Mr Alexi) who is always looking for understand the needs of its customers to help them develop
Staff of execrable kindness. Only inform you and offer their services if you have substantial assets with them. Pathetic.
I am a customer more than satisfied with my bank. Reachable and very pleasant staff. Always a simple and fast solution. The top.Thank you
Really very professional agency, thank you for all.
Finally a serious bank.
My experiences with the various advisers have been catastrophic ... a customer relationship that is disastrous, without forgetting their relentlessness to supply you with unsolicited banking products ... and their unjustified billings ... I who have never had a problem with my agency in the provinces before, I am tired of it ... I change agencies as soon as I can !! and running !!
Excellent quality of service, which is good with this agency there is always someone to respond quickly to your requests.
I needed information and troubleshooting in the daytime yellow vests. They were helpful, attentive and patient. I recommend because unfortunately it is a bit far from home.
Very bad agency with advisers who never calls you back. Your account is blocked even when you have money, to understand nothing. I do not recommend this agency at all.
Very serious agency advisors are professional and attentive.
I highly recommend this agency for both professional and personal account.
Reactivity to the top I recommend this agency at the top
Very nice home ! My counselor always reacts quickly to my requests! So I am very satisfied with my bank which more is still quite far but it does not bother me at all!
To do in the original, I will repeat the previous comments. Without doubt the worst agency in Paris and undoubtedly the worst advisor (I will not mention her name, she will recognize herself widely).
You are made to pay for anything and everything (including a 30 amortization table) which is absolutely prohibited.
No one to answer the emails but actually to collect the AGIOS there are people present!
Not to mention the deplorable telephone reception with haughty, haughty and disagreeable people. I had redone my credit card, for 5 months I was yelled at telling me that the card was not there and that some requests had not been made ... Strangely 2 months later (i.e. a delay 7 months after my request) I am called to tell me that my card is finally there. Not an excuse, nothing but on the other hand the counselors were there to take me down!
Update July 2020: let's add another layer. We now allow ourselves to hang up on the customer! A great first for me. More and more disagreeable and inhuman. We don't know what these people come to do in this environment, but they are there. Ladies, change jobs if you are unable to do your job well and talk to people well. It's a shame to be in a contact environment to be so obnoxious, haughty, disrespectful and also devoid of empathy. You are more and more obnoxious
THIEVES !!
Since early MARCH 2018, I try in vain to recover my money on a PERP openly but the law says that under 2000 we have the right to recover his money ... but with CAISSE EPARGNE is mission impossible! To date is 6 MONTH LATER I still do not have my money !! THIEVES, ESCROCS, incompetents that drag on you lamentably to get you to FLY. Here is my last resort experience to make them let go THE REPRESSION OF FRAUD. France of thieves!
Always listening to my adviser Barbara a pearl! Adorable
I highly recommend the agency of Paris Montparnasse and the various advisers who have always been very attentive to their needs..they have shown themselves to be very competent and very professional..l welcome is excellent..cdt
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