CAF du Val d'oise Reviews

Incompetent service and inexplicable processing times!

the site does not work for rent declaration since july, i have called to know how to do after 1 minute we were cut with a message that the time was over while I was with a counselor and that I did not have the time to give my beneficiary number. shameful

Like others, more than 6 months (and not over) for APLs. CNAF is seized, this CAF has all the elements, double or triple, and visibly refuses to work.

Inadmissible !!! The remote advisers are unpleasant and hang on to people's noses. In addition, the documents are constantly lost or unprocessed (declaration of pregnancy made 4 times since the end of January but still no file in my name).

I wouldn't even put a star, to call is to waste time, money to have no one at the end. And go there is to plan 3 hours behind you.

I have known this CAF for several years and I have never been satisfied with it.
The advisers I have had online have always been nice to me but the problem is that they are not trained to answer you on the benefits. Their activity is only to welcome people by phone or face to face . It is very rare to come across a person who masters a certain amount of information and who takes the time to explain to you a detailed calculation or a law in relation to a service.
At the time, I was touching the AJPP for my 1st child and for information, THE SPECIALIST IN AJPP BENEFITS IS Mr SERGEANT.

They are really slow to understand a request .. and again! They still have not understood my request ...

Too many constraints with the RSa, the contracts of insertion which are useless, and the associations of accompaniment bogus who serve nothing at all with their workshops phony and puppets.

The real problem is that there is no job.

The RMI It was better. We were more autonomous.

I am always welcomed, I came across nice women and I was amazed to see my file processed in 2 weeks.

already 6 months that I wait for my help APL! always ask for papers that I sent! organization level ZERO! when we call them waiting until the next day nobody will answer you. It's the worst CAF I've met. My old CAF were rulers! the perfect organization! that one you have time to die for him to give you an answer and even your helpers. Always saying, "Warning, you're missing information TCHIIIIP!" hire people if you can not do everything yourself.

Declaration of pregnancy made, file closed for lack of documents without warning while all the requested documents have been downloaded from their site and it shows clearly. The lady on the phone told me that the file was closed while in My account its status is In process for 6 months. I will have to return to work soon and I cannot even make arrangements for childcare.

A little complicated to have someone on the phone, otherwise nice and competent person

My today I am well received at the caf me and my wife really thank you to the team waw thank you for the rounouvement of my file Safi keep me 7 her resources my today or my help and keep so good thank you thank you for the team

No respect, I arrived at the reception for a very important problem which must be resolved as soon as possible, he speaks to us as if I were a dog, no hello, ... finally I ask to make an appointment with 'after them it must be taken on the internet while at the reception behind them it was marked in large meeting space! On top of that I just moved in and my website is not working. Same to make an appointment otherwise you have to call while the number and surcharged! Very bad Caf my old Caf was very nice and did not expect for nothing they spanked us right away. :(

Waiting in the cold during visits to this caf. Bad on the phone and a waiting time greater than 5 months.

But seriously change the interlocutors, it is a disaster, employ people who are really there to answer information and not who seem to be disturbed when called.

I received a warm welcome, and a competent employee helped me in my efforts. Let's not make hasty judgments about staff whose workload is considerable! Happy New Year 2017 to all.

It is too long !!! There is more advisable, you have to go through the computer or phone that gives nothing in the end. 7 months that my daughter has applied for accommodation and still the same answer "The case is in process" Put people in the pulpit and bone to process the files and you will see that it will go much faster because a machine will never settle an error if it is not programmed to do it. Thinking...

Lots of time to manage requests. Give us rights and pay us every month so that in the end they tell us that we are not entitled to benefits and ask for reimbursement ... Hey ho it's your job to know if you should give money or no it's not for me to tell you .......

Long live modernity and online procedures because you always have to be patient if you can't help but go there.


Steps, escalators and an elevator provide access.

I am waiting to receive the APL and the bonus of activity since OCTOBER and we are in March !!!!!!!

It's just scandalous what is happening at CAF. The way we are treated and especially how the files are treated. When you are embarrassed by your questions, they have only one goal, which is that you leave their premises. I was forced to go through the Mediator of the republic to try to get things done, and I still haven't succeeded !!!! What does the government do ? Throw me all these good for nothing!

The counselors do not take time to analyze the files, we do not know if it is incompetence or the bad time yet the service of the reception nothing to say well

I made some steps beginning APRIL for a SIMPLE change of address, since .. nothing more ....
extremely slow cof is a disaster !!

My call was useless. The person on the phone beyond being rude, had absolutely no answer to give me and left lots of blanks. Absolutely unacceptable as behavior and service.

The advisers are disrespectful and hang up on them. I have been waiting since March, I have sent the whole file at least 4 times already and each time they lose it.

Since when can we wait for hours just because we have to ask the agents when there are 10 of us?

Hard to find more incompetent. No time slots for making an appointment on the site. On the phone, we redirect you to the student service which is unable to answer questions in addition to being rude and in bad faith .... No the mail was not lost by the postman because it is not not present on my personal account either ... But it's up to me to do with the post office .... We should pay these young people for efficiency, we would save a lot.

I find that it takes an enormous amount of time to manage requests. There are always inconsistencies, and we, the customers, keep sending documents.
However, the advisers are very pleasant on the phone. There is nothing to criticize on this point there.
But it would be much more qualitative if the follow-up of files was similar.

I have gone several times and none have managed to enter. Horrible tails and over in the sun.

Unreachable by phone .. 3 days in a row that I call, I am told a wait of 10 min, and after 30 min 40 min, no one to take my call. Especially since it is a paid service !!! Incredibly slow and incompetent!

The site that does not work, impossible to contact them by email, impossible to make an appointment online, opening hours that are not made for working people. In short a pathetic state service

This caf, if you come there in rainy weather, plan your umbrella as it leaves you outside, in the rain to wait

Person who does not speak French very well and hangs up on me.

A cold telephone reception that doesn't let you speak or even explain your problem, and at the end the woman tells you "I don't have all day to tell you things and hang up on you without even saying goodbye" it is unacceptable

We are unwelcome and let people wait outside in the cold

Not only is it a premium-rate telephone number, but after having passed through an interminable voice mailbox, we hang up on you ... Impossible to have someone on the phone!

Do not answer calls. It's been almost 2 months that I wanted to rectify my file and that I have to repeat constantly by email what must be done but in vain ...
Suddenly my situation is blocked because there is no follow-up of file.

Get rid of those ill-mannered incompetents who spend their time talking, smoking and eating. They're so big they seem to work at Mac Do. The manager must be as bad as the employees.

They sweetened me 60% of my family allowances without warning me in any way by email, phone or letter. I had to inquire alone: surcharged and long number. In the end it seems that as a nurse in the audience, I earn too much !! A roof! It doesn t matter, you ll tell me it s just 840 euros a year that we take from the mouths of my two kids because we are a small middle class family !! I thank neither the caf for its lack of information nor the government to type again on the same !!!
Courage for those who were entitled to budget cuts !!

Incompetent it's been 3 months that the coffee of Val d'Oise and coffee Yvelines rejects the stone.

I am entitled to an allowance decided by the mdph since June 2018 they regularly ask me for proof that I provided papers that I filled everything sent it will never they claim more tjrs or the same already sent do not understand anything if he do it on purpose and they do not want to give me the allowance they say it right away we finish I do not give alms. I should have been a migrant we provide nothing we have everything

They all do not give your rights since I live on Cergy that coffee problems really incompetent despite insistence social assistance nothing is obviously used the money must go into the pocket of the adviser!

IMPOSSIBLE TO REACH YOU BY TEL
Mail sent without RETURN! you struck me off without explanation!
lamentable service I am currently pregnant !!

Poor Public Service, incompetent Advisor in addition to being uncomfortable, as if disturbed when called, unable to answer basic questions she is supposed to know.

The queue is quite long, and after that they process the files badly.

Urgently am Mrs. Madam Andre Osner We have given you the copy of the piece indentite since the 10th of 06 2015, so now we have not treated the dosieie we have 3 children me and my husband do not work how is going in this month to pay the rent with the children thank you

No air conditioning during the summer. Fans that are not even enough for unnecessary employees. Lots of unnecessary employees queuing at the same time as the beneficiaries but behind the counter with only one computer set on. I wonder why they were hired as they ask the same questions as you.
Pity

They close the reception to the public le doors his farms

the online service of the caf is excellent, thank you to them, all requests are taken into account, and the answers are almost immediate, I do not understand why some people complain, in any case, good luck to the caf and still thank you.

Do not send the transfer certificate, 3 months after my change of region, broken arms ...

more unpleasant and above all more incompetent we do not do !! you express to make you go crazy ask you 10 times to return the same documents to make you abandon your efforts !!! they are paid with our taxes !!!

A disaster in the processing of files, an absolutely record slowness for an establishment that is supposed to help ...

If I could have put 0 stars I would have done it.

Unequaled response times! Making an appointment impossible.

Answer given to questions, none.

A poor modification to my file takes on the appearance of an obstacle course.

React!

Still waiting for the formalities still in addition still no support for housing very high rent no answers more than 10 minutes on the phone no one answers.

Various requests made on August 9, 2018, including a change of address and CAF. It is October 4, 2018 and still nothing ...
What must be done to make it progress?
I am distraught

The reception was satisfactory. A detail called out to me no shelter outside to protect the beneficiaries a little from the wind and especially the rain. Note that mothers wait with children or babies sometimes for more than an hour.

Worse than a nightclub !! WHEN YOU ARRIVE AT THE ENTRY AND THE VIGILE WON'T WANT TO LET YOU GET IN PASQUE WITH NO PAPER MARK CIF ABOVE !!!! BUT BORDEL I JUST FUCK IT THAT FUCKED PAPER THAT IT IS UNABLE TO SEND ME BY MAIL !!!
IN ADDITION, I HAVE TO PUT A STAR TO PUBLISH THIS POST LET ME LAUGH !!!!

Inadmissible ....
I was today in order to take an appointment with a consultant, because on the site, the application or even calling, it was not possible!
So I introduced myself to the cergy caf:
1) first problem: I am informed that we can not take appointments because they have a lot of delay on files (including activity premium) and that they have nobody available ...
2) wait 1:30 under the sun and when you enter the caf no air conditioning and no water fountain ...
3) I'm suddenly installed in front of a computer and a counselor comes to see me,
The guy was incompetent but I swear he did not even use the cafe!
Basically, I come to inform the caf of a change of situation because I wish at the end of the month to go from maternal leave to 100% parental leave.
I think I am a classic case, and I want to know all the help I can claim.
Incompetence BAC +5, I am told about rsa ??????????
Uh, there's a real worry down there!

If I could put 0 star I would have put it as incompetence or too slow to process requests or they even make mistakes and to rectify the error must go too bad

Just zero some staff sound disrespectful and not want to stay they ask not even that's why they put you in front of a brief computer is better to do everything if possible by mail void void void

C good the caf my paid I had changed RIB in September 2018 (the 15) and I received my money in November 2018 (13) and the transfer was made on 7/11/2018 and I touched 13. Hopefully that will help you.

****

I changed RIB A caf on September 15, 2018 and since September it is November 2, 2018 I still have not received my benefits they velent make me wait another 3 weeks 2 months to change a RIB is abused in the meantime I can starve. They're killing you!

Ps; disgusted! Hey captain games stop, and I'm what ?! The service SDF?

I had no choice but to put a star to be able to leave a comment. In terms of file processing I have nothing to say ... but the reception of the csu is a disaster, extremely null and incompetent

Friendly welcome, no one to advise us, long wait, in short it's just horrible

Unable to respond to a request for RSA youth when meeting the criteria. Site that does not work when one makes the eligibility test. No way to have an appointment and just swing service in the hope of making you give up. A real band of incompetent ...!

One word NUL, and in addition we pay. The star is because we have no choice, it deserves none.

Incompetent, rude, agents who are not professional, they do everything to not give you your right they take the gent for beggars, and the phone worse

four stars because it is very cold outside and there is no place to warm up in your turn

What little I've had of them online, always courteous people. Rather fast response to emails. The only negative point is that we are not always well informed or too late.
No major problem with the caf on which Goussainville depends.

it's horrible. I do not recommend it to anyone. They do a bad job. They always make mistakes and you never want to solve them. They take your money and they do not give you an explanation.

wait times, waiting times, waiting times for everything you do! steps, everything!

INCOMPETENT CAF !!! I APPLIED FOR AN ACTIVITY PREMIUM IN JANUARY AND UNTIL NOW WE ARE IN JUNE AND THE FILE IS STILL NOT PROCESSED AND HOWEVER I AM ELIGIBLE. ON THE PHONE THEY TELL YOU TO PATIENT WE WILL DO IT AS SOON AS POSSIBLE !!! I NEVER SAW THAT !!!! LOTS OF MONEY LOST BECAUSE OF THEM. IT'S INCREDIBLE. EVERYTHING YOU SAY ON THE PHONE IS PERLIMPINPIN POWDER.

It's incomprehensible, they always ask for more supporting documents when everything has already been sent to them by registered mail.
No long-term follow-up. We must review their mode of operation.

I had to call a premium number to learn that it was missing a document (which had not been requested on the internet) to my file to receive the apl. Once the file was completed, the process was relatively quick.

I went to the caf, full of apprehension, and, I almost did not wait (I was the afternoon), a young person came in to help me make my file, nice and competent! she stayed at the end of my file to help me !!!, what a pleasant surprise, I would like to say Bravo!

Since the beginning of 2019, no allowance has been received while
I am eligible. And when I ask for explanations. No one to answer. To believe they do it on purpose.
My case is treated with a lot of casualness.
Bad case processing
.