Inadmissible ....

Inadmissible ....
I was today in order to take an appointment with a consultant, because on the site, the application or even calling, it was not possible!
So I introduced myself to the cergy caf:
1) first problem: I am informed that we can not take appointments because they have a lot of delay on files (including activity premium) and that they have nobody available ...
2) wait 1:30 under the sun and when you enter the caf no air conditioning and no water fountain ...
3) I'm suddenly installed in front of a computer and a counselor comes to see me,
The guy was incompetent but I swear he did not even use the cafe!
Basically, I come to inform the caf of a change of situation because I wish at the end of the month to go from maternal leave to 100% parental leave.
I think I am a classic case, and I want to know all the help I can claim.
Incompetence BAC +5, I am told about rsa ??????????
Uh, there's a real worry down there!