Burnley Borough Council Review

Well where do I start still waiting over 12 months later for an answer to when a garage will be ready in Worsthorne, agreed to rent spot but still waited 6 years plus on waiting list must have been forgotten

Nobody gets back to you even after leaving lots of voicemails and sending emails. It s like a black hole.

Absolutely disgusted by how I was treated today by councils streetscene dept, paid for bulk collection but because I put bed base instead of mattress they refused to change the order and still charge me, it's no wonder people fly tip, oh they'd take mattress if I paid yet another 13 pound plus, I'm a carer for my mother on barely over 65 pound a week, mu mum is 87, on state pension so yeah we can waste money can't we, quick to take off us but useless at helping, Burnley Council has truly gone downhill, wonder how many more people have been conned, guess we're all paying for your fancy new/old offices

Another year over a hundred pounds added again to my council tax bill it was over two hundred last year, I work my wages have not gone up for years, do those that decide whether not to consider the tax payer circumstances. austerity measures thought up by political vegetables.

I deal with a lot of councils (Business and Properties) and Burnley ranks close to the bottom. If you are looking to start a business look elsewhere

Fantastic building to see very ornate... A fitting site for Burnley Borough Council (OUR TOWN HALL)

They just want money money money and money even if your not in the property. They will keep billing you for the rest of your life. Then when you ring up to talk about it. They tell you get legal advice. Complete jokers.

Shocking incompetence. Absolutely abysmal. Council tax are a nightmare to deal with.

Trying to re-order a recycling bin and the Form "unavailable" how are you supposed to order one when you work and can't get into the office.

They can be hard work, (Like any council) but persevere with them and you can go very far and receive the answer you want you hear

Quite happy to take my money for council tax which pays for all the services you supposedly provide and I genuinely miss one collection of refuse, report as per advised, receive an email to say will collect within 48 hours! No show OF COURSE. Call to speak with someone to be told because I MISSED you won't collect, although you have emailed me to say you will. Cheeky c*w on the phone laughing when talking to me. When asked for her to put me through to a supervisor, told we're not allowed too we have to deal with the call. Well my dear you didn't deal with the call and you have one unhappy Burnley resident who was not happy with your attitude on the phone or the services provided. Don't worry there is a complaint coming your way for your lack of understanding, so you can go and take your smerk elsewhere!!

Generally a pain to deal with. Several times the waste team have come and emptied some or my recycling bins but not the others or left textile recycling behind. Street scene and other departments seem to take their time responding to emails then never fully answer your question. E. G. Just apologising all the time and asking the contractor to come back to empty the recycling bin they just left the 1st time isn't good enough. Surely if their job is to take away recycling and half the time they don't fully complete their job then someone should look into that? Council tax also are a pain to deal with. Overall evidently an under funded and under staffed local council. I know its local authority but people still pay their taxes so deserve a level of service.

I was extremely impressed by Anne Black in dealing with my queries about ground rent. She couldn't have been more helpful.

Business rate department, Absolutely shocking, They completely ignore your emails, calls, text messages,
Housing department, completely the opposite, Prompt, Honest, Genuinely want to help,
Really disappointed with the service I haven't received!!!!