4 years ago
This hotel is a bit overrated. The personal is bad...
This hotel is a bit overrated. The personal is badly tranied and doesn't pay attention to the small details. The waiters didn't bring water in the restaurant when our glasses where empty (we also had to ask for it in the first place eventhough we bought champagne) and later on they almost served the wrong vine. TIP: If you intend to visit the resturant or skybar remember to bring a shirt or a scarf, the aircondition is set to max and othervise you will experience a cold visit.
When we were about to leave the hotel, the butlers got us a car that was already reservated and halfway through to destination we had to turn around because the driver suddenly had to pick up the right costumers... I know it's just small details, don't get me wrong it is a very fine and a beatuiful hotel, but I expected a lot more from a 7 star hotel.. My recommandations will instead be to save your money and visit hotel Raffels - in my opinion they have way better service and much better trained personal than Burj al-Arab!