Bruynzeel Keukens BV Review

We have in recent months through the process at Bruynzeel of buying the kitchen to the supply and placing them and unfortunately we have to say we are very disappointed in the service we expected in an organization like Bruynzeel.

After putting together the kitchen (which we have a positive about it) the problems started
We had to call 3 times to get our follow-up appointment and here we still had to push to get it shortly otherwise the kitchen would be delivered later.
After we had this appointment with a lot of pain and difficulty, the second point started.
We had to call at least 4-5 times to be able to receive Bruynzeel's pipeline plan, which meant that we had to stop with our preparations.
While working I contacted Bruynzeel about details (dimensions of the extractor hood and connections of the kickspace) but unfortunately no extra information could be given as we had taken this under "own management" and so we had to figure this out ourselves. Bruynzeel's answer to this:
"The fact is that if the advice is not correct, we do not want to take responsibility. In addition, it is of course also difficult for us to assess the situation at your home from a distance."
A Bruynzeel technician came by to measure everything before the kitchen was ordered ....

Hanged on the phone for about half an hour without getting any further. Ultimately, with the people who came to assemble the kitchen and came to a super simple solution for this, why is that not possible at the supplier of the kitchen, you wonder?

Eventually, the kitchen would be delivered on 08-07-2020. On 07-07-2020 we haven't heard anything yet, so we contacted ourselves on the morning of the 8th to ask when the kitchen can be delivered because we have to take this into account of course.

When assembling the kitchen, the men ran into a few points, as mentioned above. The external technicians who hire Bruynzeel were able to solve a lot of problems in the end, but because of this they were busy from 8 in the morning to 6:30 in the evening and in the end, part of the kitchen (shelf on top of a cupboard) has not yet been installed. Ultimately, not the main course but again another irritation.

Unfortunately, there were also 2 stripes on the newly laid floor during assembly. Unfortunately, we only noticed this later, so that Bruynzeel gave the following response:
"Regarding the damage to the floor, I unfortunately have to disappoint you. When our technicians have caused damage, this must be reported on the delivery form. If the damage is seen later, this can also be done the next day. However, this did not happen. As a result, we cannot determine whether the damage was actually caused by our technicians or whether it was caused later. For this reason, we reject liability for the damage. "
Fortunately, with a lot of pain, effort and scrubbing, we got the stripes off the floor.

All in all, the whole process has disappointed us enormously and from our side these are a lot of points that are pure carelessness.

an endless drama, Bruynzeel came to my house to measure, and finally on the day of installation not all the fronts and cabinets were present, so I had to wait another month, and again the same story, waited another month and the same hassle, I had not expected from Bruynzeel. the installers come here are friendly and professional and every time everything neatly called and described on the form, when I 'dared' to ask by phone yesterday if we can finish it asap please, I got an ordinary big mouth from customer service, shocking I've been in the mess for 3 months, cupboards and boxes are everywhere in my living room. so NOT RECOMMENDED

Very bad service if the warranty is to be claimed. They shake off and refer them to the manufacturer of the equipment in question. I had concluded the purchase agreement with Bruynzeel kitchens and not with the manufacturer of the equipment. I do not have to accept this that Bruynzeel refers kitchens. They do not understand or consciously like the stupid to come down. A few months, the manufacturer's warranty of 5 years has expired, but you still have the legal warranty. You can expect an expensive oven to last longer than 5 years. Suppose, if I make an appointment directly with the manufacturer for a visit by a mechanic, then I have to pay more than 100 in call-out costs anyway and then they have not done anything about the oven. While the manufacturer of mine is a 10 min drive away. But I have now taken legal action against this company. People be warned, don't buy kitchens here.

Very large factory where beautiful kitchens are manufactured.

Bruynzeel is a super fine kitchen store to do business with. Wide range, good quality materials, clear communication and short lines with customer service if you have questions. Measuring went well, placing the kitchen neatly and the service technician solved some final points for free and neatly. We have compared many other kitchen shops with Bruynzeel (for example Grando, KeukenConcurrent, Brugman Keukens, etc.), but Bruynzeel is head and shoulders above this. We have had the kitchen for 4 months now and are very happy with it! Kobus, thank you again for your time and for the good advice!

What can be improved is that part of the communication is by mail and part by letter. As a customer, I would be happy to indicate a preference in this, so that if I have to look up an appointment period, I immediately know whether I should search my email or physical mail. In addition, customer service works with team numbers. This system works fine because it also makes the contact more personal, only if you do not know your team number, you first have to look in the emails or letters to which team you belong to. It would be nice if you could easily choose between the different teams.