Peter Nellissen

Review of Bruynzeel Keukens BV

We have in recent months through the process at Br...

We have in recent months through the process at Bruynzeel of buying the kitchen to the supply and placing them and unfortunately we have to say we are very disappointed in the service we expected in an organization like Bruynzeel.

After putting together the kitchen (which we have a positive about it) the problems started
We had to call 3 times to get our follow-up appointment and here we still had to push to get it shortly otherwise the kitchen would be delivered later.
After we had this appointment with a lot of pain and difficulty, the second point started.
We had to call at least 4-5 times to be able to receive Bruynzeel's pipeline plan, which meant that we had to stop with our preparations.
While working I contacted Bruynzeel about details (dimensions of the extractor hood and connections of the kickspace) but unfortunately no extra information could be given as we had taken this under "own management" and so we had to figure this out ourselves. Bruynzeel's answer to this:
"The fact is that if the advice is not correct, we do not want to take responsibility. In addition, it is of course also difficult for us to assess the situation at your home from a distance."
A Bruynzeel technician came by to measure everything before the kitchen was ordered ....

Hanged on the phone for about half an hour without getting any further. Ultimately, with the people who came to assemble the kitchen and came to a super simple solution for this, why is that not possible at the supplier of the kitchen, you wonder?

Eventually, the kitchen would be delivered on 08-07-2020. On 07-07-2020 we haven't heard anything yet, so we contacted ourselves on the morning of the 8th to ask when the kitchen can be delivered because we have to take this into account of course.

When assembling the kitchen, the men ran into a few points, as mentioned above. The external technicians who hire Bruynzeel were able to solve a lot of problems in the end, but because of this they were busy from 8 in the morning to 6:30 in the evening and in the end, part of the kitchen (shelf on top of a cupboard) has not yet been installed. Ultimately, not the main course but again another irritation.

Unfortunately, there were also 2 stripes on the newly laid floor during assembly. Unfortunately, we only noticed this later, so that Bruynzeel gave the following response:
"Regarding the damage to the floor, I unfortunately have to disappoint you. When our technicians have caused damage, this must be reported on the delivery form. If the damage is seen later, this can also be done the next day. However, this did not happen. As a result, we cannot determine whether the damage was actually caused by our technicians or whether it was caused later. For this reason, we reject liability for the damage. "
Fortunately, with a lot of pain, effort and scrubbing, we got the stripes off the floor.

All in all, the whole process has disappointed us enormously and from our side these are a lot of points that are pure carelessness.