Bruegger's Bagels Reviews

I used to go to the brueggers in Syracuse. I never had an everything bagel w/ so much of the everything. Nice , patient, wokers. Nice experience will eat here again.

Got great food an very layed back to hang chat with friends an have food

Nice store across from the courthouse and connected to the Sage bookstore. The coffee is decent and the bagels are great. They make a good smoked salmon sandwich. Great for a quick lunch.

Brueggers has the best bagels. I go there every morning to pick up my everything bagels.

Usually great, but this morning no customer service at all. No eye contact, no good morning. Had 2 customers get their order before mine. Unfortunately the brother at the counter just ignored me but took an order from a women with a skirt on. Guess I wasn t dressed appropriately

Amazing place. Great customer service, and amazing food

Tough parking, relies on foot traffic. Dropped a bunch of good stuff from their menu, bagels getting smaller, so are the portions

This place consistently has the worst customer service ever. They weren't even open at 7am on Saturday. This was not surprising, just slightly more ridiculous than usual. I wish I didn't love bagels so much and not feel like walking any further to somewhere else because this place has such bad service it makes my heart hurt.

As a native Long Islander, I have high standards for bagels, and Bruegger's are quite good!

Had an AWFUL experience here today, Sunday morning, around 10:30AM. There was an insane line out the door, the three people who were behind the counter taking orders apparently didn t understand customers instructions (including my own) as several people came to the register (which nobody was working at to cash people out) to complain that their order was incorrect. Nobody was taking care of the customers at the register, which caused me to wait around for about 20 minutes, wasting my time. I was going to get a coffee at the register but ultimately decided against it, considering how long getting my very simple order and being cashed out took. Since they were out of everything bagels, I asked for two sesame bagels TOASTED: one with garden veggie cream cheese and one with plain. I get home to deliver the bagels neither toasted, and one with some kind of garlic herb spread, not even cream cheese.

I understand everyone has bad days, but this was exceptionally terrible. The manager on shift seemed very stressed and now sure how to lead her team. I hope she becomes more confident and sure of herself on how to delegate tasks and lead her team. At the end of the day: please have two people taking orders and one person on register at ALL times to avoid fiascos like today.

Amazing bagles and cream cheese!!! Also a great place to sit and enjoy with a friend.

Fresh bagel sandwiches were good. Service was okay.

Good place to grab breakfast when Panera bread is not near

First time visit, on a Sunday morning. It wasn t busy when I got there. I ordered a hash brown topped bagel and an everything bagel - both with plain cream cheese. The hash brown bagel was pretty tasty. The everything bagel, on the other hand, took quite a while to chew. Overall, not too impressed with the dough, but the ambiance was pretty chill.

Overpriced Bagels but very friendly staff. Cool atmosphere great place to enjoy coffee.

Occasional morning worker, gives me gripe about doing uncle toasting my bagel

Every time I go they mess up my order somehow, but the bagels are so good anyway that I keep going. The closest thing to a Long Island bagel around here.

Staff are semi friendly and rarely are the bagels freshly made. This store could be a way better experience for a customer by changing a few basic things.

Best bagels. Fresh ,local and tastes delicious. Lots of bagels to choose from. They make sandwiches as well. Lunch and breakfast. Offer coffee and hot tea along with cold beverages and a veriety of deserts

Best bagels EVER!! Stop here every other monday im in troy!#addicted and its a cozy comfy enviroment

The food is fine, but if you buy anything more than a coffee you have hopefully taken a second mortgage out on your house. The place is stupid expensive for no real reason. The food is fine, but the portions are small and the staff will randomly act like untrained hipsters.

Bruegger's is one of those classic quite places to sit down, relax and enjoy your breakfast and coffee with a friend. Never gets old.

Delicious breakfast sandwiches made fast and correct.

The staff is always up beat and the food is always perfect. Good quality food and easier on the wallet than expected.

Staff here at this Bruegger's is very nice. Great place to get your bagels from.

A tad expensive but you never feel cheated for what you get, the yearly coffee cup is great if you live or work near one

friendly helpful workers very quick to help out and fill your order

Holy expensive Batman! $6.25 for a bagel and a Snapple. Fool me once!

Very nice bagels themselves. Not so sure about the rest.

They open at 6 so my boyfriend and I went to get food 5 mins after they opened. There was someone already there who was just waiting because they had no bagels. I used to work for Brueggers and I know that the Baker and the opener are supposed to be there an hour ahead of time to ensure bagels will be there when they open. Regardless, the bagels don't come out until 6:28. No explanation for the wait from the brunette employee with the wrist tattoo. Then instead of helping the woman who was there before we were, she helps a woman who just happened to walk in when the bagels came out. Making the first woman wait even longer for service. My boyfriend originally wanted a sandwich but decided he would just get bagels in a bag and would buy some cream cheese and do it himself at home to save time. What should have been a 5 minute trip took us almost 45 minutes. Insane, and will not be going to this Brueggers again

They constantly are changing their staff but the food is good as well as the coffee and bagels

Tasty bagels. I have one with lox and it was excellent

Awesome customer service. They go above and beyond to make sure you get what you want

The coffee is something that I wouldn't ever get again. The sandwich was ok, not the greatest.

Absolutely lovely staff, fast service, great food. A++!

For those who don't know, this is the first Bruegger's. Back in the 1980s, this was a successful mom and pop establishment. Now, it's a nationwide franchise. Service was very good during my visit, with good food and nice fresh coffee.

Good bagels and great coffee. The food all looks delicious and the bookstore next door is great.

The food is delicious and the employees are great!!!!!

Best bagels around. Fast, quick and excellent customer service. Bought breakfast for the office and she handled 20 breakfast sandwiches like a champ! She had a smile on her face a x never made me fell as I was a pain. The bagels were fresh and hot and every sandwich was made to order. Not one was wrong!!!! If only other places could be as good as this experience. One can dream!!!

The kind person who made my bagel and suggested a bacon, scallion spread was awesome. Thank you

Love Brueggers bagels. Always fresh and great variety at a decent price. Fave are blueberry and cinnamon sugar bagels.

I had the turkey club on an onion bagel. Excellent, had the chipotle mayo on it. Oh soo good. Had a large pumpkin coffee also. Good flavor

Great food. Awesome bagel variety, Affordable , food is like homemade

A standard Brueggers, decent, but nothing particularly fantastic.

Great coffee, delicious bagels, and much much more.
Friendly wait staff.
Nice atmosphere.
I'd recommend this place to everyone that asks!!

Prob the worst brueggers I've been to, and I love brueggers

I always get the salmon on an onion bagel great flavor with the cream cheese and tomatoes and capers

I ordered from Brueggers in troy this morning through door dash and i spent $53.40. When the food got to my house it was cold (not brueggers fault) but when i opened the food, the entire order was incorrect. The bagels with meat had no meat, no cheese, they werent toasted, and i ordered a wheat bagel with honey walnut cream chesse and it had vegetable cream cheese. I ordered coffee and they were flavored but i asked for regular coffee. Then when i tried to call them the phone just rang and no one answered. I tried to reach them for 45 minutes until i gave up. I will never order from them again.

Awesome fresh bagels, original bagel sandwiches and lots of freshly stocked cream cheeses....cofde's great also. :)

Great bagels. Great shop. Friendly staff. Good prices.

Awesome sandwiches, just so good! The hash browns are so delicious. Very friendly workers. I will definitely be visiting next time to come into town.

Good coffee, delicious bagel sandwiches! And friendly staff:)

Awesome service and nice warm bagels!! Lots of delicious choices for cream cheese

A bit pricey, but high quality bagels and a nice store. Staff are very friendly and you have a great view of Russell Sage College from the window.

I work across the street. Sandwiches have had 2 slices of meat on them and now I get a large soup that is half filled with dried out soup. I will not be back

There is a place to relax in comfy chairs there is also a separate sitting room for meetings socializing the bagels and the sandwiches are excellent and they have different kinds they also have coffee and salads and different kinds of cream cheese for the bagels excellent atmosphere

The best bagels & food in the Capitol District. Good friendly staff. Bruegger's in Troy on Congress St. Has a fire place . in the back room.