Bron Eifion Contry House Hotel Review

Pleasant hotel in lovely grounds. Staff are keen and helpful. Food ls good without being outstanding. Rooms are spacious, although a bit on the gloomy side.

Super Country House Hotel
Lovely grounds,excellent food.

This is the 3rd time we have stayed here and it's just perfect , great food , lovely host and staff complete with
Very professional
Service
We take advantage of the winter warmer offer , good value
Considering the quality of room
And decor
Cant wait to return !

I'm delighted. everything during the stay was excellent, service at the highest level and very nice. sensational food and super comfortable rooms. I recommend highly!

My wife and I were looking for a quiet, but luxurious hotel, but not too luxurious that we wouldn't be able to afford to stay of course.

In Bron Eifion Country House Hotel, we found such a place. A wonderfully well managed hotel with truly great staff.

The manager we met was so helpful, as were the 2 restaurant staff. Polite and big smiles.

Stunning grounds and gardens to take a walk around and a view out to sea.

We will return I'm sure. Thank you Bron Eifion Country House.

Steve and Sue

Date of stay 28 March 2019

Lovely Hotel, staff were really attentive, couldn't fault our stay

Just been to my friends Wedding...this hotel was just perfect. The staff & service fantastic. Our room was lovely.

Great location with great views, shame about the food. Very basic food, the soup was watery and had no taste to it. The beef dinner was bad, roast potatoes very under cooked, beef was OK. The veg had no taste as they had been previously frozen. The sticky toffee pudin good to be fair

Warm homely relaxed and friendly
Even better sitting outside in lovely sunny weather.

We got to this lovely hotel in the evenings wedding reception, so didn't see our surroundings. But we had a lovely time.

Eating as a large party, we had been asked to preorder from a set menu. No issue. However, we were also made to pay in full two weeks before.

Having now had the Bron Eifion experience, the cynic in me is minded that they take the full balance, as they will refuse to refund and money, regardless of service or the food.

Generally the service was slow, with a huge lag between the service of the first meals and the last. People ate so their food didn t get cold, and those who had been served had finished their meals before the second wave of meals was even served. This isn t ideal, but as a large party, something you sometimes have to swallow.

The real issue was with the kids meals, specifically the tomato pasta, ordered by three children ages 3-8.

My daughter took one mouthful, and spat it out, saying it s spicy . I looked over the table to see the other younger children in the party having the same reaction.

I tasted it to check she hadn t just eaten a bit of black pepper, to find that the children s tomato pasta was indeed spicy. Too spicy even for me. It was not black pepper, and almost had a cajun flavour that I could not put my finger on.

The meals were returned immediately, and replacement of sausage and mash requested.

The pasta was taken away, only to return 10 minutes later, having been told that it was no longer spicy.

Staggeringly, the pasta wasn t spicy now, as they instead served the children three bowls of pasta, stirred into tomato ketchup.

We approached the deputy manager, and complained about the replacement meals. No other food for the children was forthcoming. I gave my daughter my meal to finish, as she was by now very hungry. Again, no service check.

Skipping to dessert, my daughters fruit salad with ice cream comes out, with no ice cream. I ask 3 times if the ice cream can be sent out. My daughter finishes her fruit salad, and still no ice cream. There were no staff to be found, so my husband had to walk into the kitchen to ask for ice cream for the fourth time. Eventually, 25 minutes after the fruit salad sans ice cream was served, a replacement bowl of ice cream was sent out.

After dinner, we approached the deputy manager to state that we expected a refund for the children s meals.

He refused to refund the the meals, and instead said he would give a bottle of wine.

I declined and said I wanted a refund, which the deputy manager refused on the following grounds over a 15 minute argument in the main bar area.

1. He would not give a refund, as the pasta was not spicy. There was no spice in the pasta.

I asked him to go and get some pasta and we could taste it then and there. He refused. I asked him to bring out the chef, and he refused as the chef has gone home .

The onus is on the kitchen to taste the food, and if the customer is wrong, to raise it immediately. He said he wouldn t do that as why cause a scene at the table by coming out to tell us that we were wrong.

Regardless of the spice, the kitchen had then served us tomato ketchup. He would not issue a refund as it wasn t me that did that .

We hadn t asked for a refund. We asked for alternative meals, and these were not provided, with no explanation.

He stated they weren t entitled to something else as the original food was fine.

This cyclical argument went round and round, with the deputy manager reiterating the pasta was not spicy and the tomato ketchup was acceptable.

He failed to appreciate at any point that this wasn t a shake down where the kids had eaten 3/4 of the food, and we d sent it back to try it on. It was returned immediately, uneaten, and an alternative requested, not a refund. It was the disgraceful way the complaint had been addressed in serving them tomato ketchup which was the real problem.

In the end, the duty manager said the three meals would be refunded. All in all an absolutely appalling evening, which all could have been avoided with a bit of basic training in customer service.

Terrible customer service from the female manager on reception. Painfully slow table service and over-priced, sub-standard food in the restaurant. An awful place.

Great place for parties. Haven't stayed here so cannot comment on rooms

Clean, beautiful area. Was looking on part of a wedding venue, very nice rooms and outside grounds and very helpful staff. A very spacious and open building.

Fantastic service, very welcoming, would strongly recommend

Had a lovely wedding here few weeks ago. Amazing garden, food was good. Good selection of drinks

A superb place to stay, set in beautiful surroundings. Friendly staff and the manager was excellent to deal with, nothing was too much for them. The food was cooked to perfection and it was a pleasure to meet the chef.The rooms are all immaculate and done with stunning views.

Lovely place to have a wedding! Friendly staff, wonderful food and all round very good experience. Would highly recommend this place

This hotel was recommended by family that attended earlier this year. A little gem with lovely service and good food. The staff were really welcoming and we loved our stay with them.
All our best from the Cartey / Woods party.

Had hotel for two days for a wedding excellent service, food and room.

We enjoyed our stay at Bron Eifion very much. A beautiful hotel, great food and excellent staff, our very comfortable room overlooked the lovely gardens. We would love to return here in the future.

I have not been a guest in the hotel, but the property and the grounds with garden are beautiful and very well maintained.

Enjoyed a late mother's day treat with my daughter and grand daughter, The afternoon tea was lovely, and also the staff was very friendly and helpful, Thank you so much..

Perfect hotel, wonderful old building with lots of character and picturesque gardens. The staff could not have been friendlier or more helpful and really went out of their way to accommodate our two young children. Will definitely be back soon!

Beautiful building, fantastic setting,shame about some of the staff and catering practices. Used the fruit from the nights buffet for breakfast , still had chocolate on the strawberries.

Very rude manager (there are customer service training courses available) TOLD us to leave as there was a wedding party that had exclusively booked the whole hotel.
Maybe some signage or mentioning this to the other members of staff (already pouring my g&t)!
Lovely venue but my friends and I won't be returning there in a hurry.

Stayed here 8 years ago and was quite impressed, however this time the hotel looked very tired, cracked tile on bathroom floor and washbasin was also cracked. The garden looked neglected ,weeds and brambles over paths. The food was very average, not good value, whilst the staff were very good they could not solve lack of wifi and a television that would only work for 15-20 minutes.

Too the management and all the staff.A many thanks for fantastic service and organisation on my daughter kayleigh and zacs wedding.The meal at the wedding was beautiful and all the guests could not praise you enough.Thank you for making the day extra special.Regards Mr David Legg.