Britomart Car Park Review

Rather expensive but is in quite a convenient position.

We have a monthly pass with britomart and their partner car parks. after a particularly stressful morning I managed to lose my car park ticket for the first time in my life . They proceeded to charge me $75 for 2 hours parking . Despite trying to protest otherwise they would not listen. It was 11 a.m. I clearly couldn't have been in the car park all day. Not happy.

Miss leading promotional material. Extortion from their weekend pricing. Would not recommend parking here. Rather head across to the government run car park building.

There should be no place in Auckland for businesses like this. $20 for parking on a Sunday is a total rip off. I couldn't find any mobility parking. General signage and layout leaves a lot to be desired. Just shut it down!

Incredible expensive!! 1h 58min 24$ and takes time to find a not reserved place

Overpriced just like other parking spots in Auckland.

DO NOT PARK HERE. THEY WILL CHEAT YOU IF THEY CAN.
Understaffed front desk took too long to process free ticket (by 2 minutes) and I ended up getting charged $6 + credit card processing fee.

Crazy prices. Yet lots of cars. Not for casual use. I think long term deals are ok.

Good location by the Britomart area. Fairly expensive, but it's a new and well kept facility. Big building with lots of parking, but it seems that most of it is leased so there's a lot of driving to get to the top level, and some of the direction markings are not particularly clear. The shade sails on the top level are a nice touch in summer because they keep the sun off the cars.

It's not safe to parking there. Too many hazard, Nails under the aircondition units. My car was damaged because the extended screw. Please watch out. I had bad experience and I will never go there again. The space between car are too narrow, The light was darker. Very bad feelings

would give 0 stars if i could, a complete scam. advertised for 2 hours free... min spending is 10 dollars in britomart, had to end up paying 20 dollars for less than 2 hours. would not recommend parking here. worse than wilson.

$20 for parking. There about 3 hrs on a Sunday. Lots of reserved spaces so took a while to find a space. Handy to waterfront thou

One of the more expensive car parks in town and good luck finding an empty park that doesnt have a big reserved sign on it

Somewhat convenient parking, but can be very expensive.

Best location in the of Auckland City. Handy to all Amenities. Great Staff Service.

Great location to ferry terminal. Clean, well lit and safe. Pay online and skip the lines.

Great handy parking but the costs are horrific during the week!

Shocking. I parked from 9:30am until 2:30pm and it cost me $55. Never again. Warning to others, don t park here.

Terribly uninformative signages. If you are new in town the signs will really confuse you. It shouldn t be that difficult to convey something soo simple as which level to drive up to!!

Not cheap at $6 per half hour block. Recommend to use council's similar car park at three different locations in the CBD if you don't mind walking 5-10 mins.

Found parking after what seemed like endless 'reserved' carparks, exits marked reasonably clearly. $20 parking for Friday night... Only there for 2 hours so it wasn't economical for us at that time. Car was where we left it.

Bloody rogue's with their fees. 5 mins early for their overnight early bird fee and got charged an extra $40 odd

Over priced, charges you extra to leave early, and you get stuck in here if there is an event. I avoid this one.

Great car park, extremely easy to book. Reasonable rates. Very handy location. Will definitely use again.

It s a biiiiiiiiiiiig mess. Extremely expensive, designed just like a maze, very dangerous with no path for pedestrians.

pricey yet convenient place....TOOK 30 MINUTES TO LEAVE THE GARAGE during early rush hour..to the point that when I'd reached the gate I owed $6 additional monies because it took so long to leave

What a horrible experience. Over an hour stuck on the 5th floor and still no movement. Reception blaming "traffic" in the city for the congestion. No one directing congestion within the parking building And a bitchy lady on the phone. Not to mention a health and safety disaster.

Nice car park. $20 flat fee for event parking. Handy for the Spark Arena.

The parking here is the biggest rip off in Auckland 45 dollars is what I paid. I was involved in an event at shed 10 which required me to have my company vehicle close by. The following day I parked on the other side of the ferry terminal at the downtown parking building. The cost of parking here was a maximum of 10 Dollars which was perfect for me because the event at shed 10 I meant I needed parking from 11 a.m. till 10 p.m. at night. I love the Internet because it provides me with the power to pass on my experience to others so they don't have the same problems.

If you're thinking about the car grooming service - don't. They did a sub-quality job, with numerous dirty spots left behind and were completely non-responsive when contacted.

Very posh looking car park, with lots of paying stations and concierge desk. Each floors are identified by different types of new zealand native birds; art works by Flox, especially commissioned for the car park. However, BEWARE: it's not operated by the council! Hence, the rate is very expensive; $6 per 30 minutes, $12/hrs :o :o :o learn from my mistake, and only use this car park as your last resort.

Not even worthy of 1 star. Never park here if you can avoid it, if you do make sure you print a receipt when you pay so you can show them it when asked to pay an extra fee for taking too long (due to their traffic) if you don't have the receipt they will assume you are a liar and make you pay again. Ridiculously expensive, secret terms and conditions that aren't advertised or on display clearly for early bird parking, charge top dollar (at least $45) if you leave early bird before 3pm or after 8pm, also not mentioned clearly anywhere in the building (probably in super small fine print on a board as you drive in though you wouldn't be able to read it on the way in anyway), charge an extra minimum of $6 ($6.45 using eftpos/credit card) on top of what you already pay for early bird for taking any longer than 10-15 mins to get out of the building after you have paid for the ticket, if using early bird parking you must park on level 6, leaving after usual office hours you can wait up to an hour or two if not longer just in traffic in the car park building. I park here everyday of the week and don't even know I waste my time and money other than it being close to work, time spent sitting in the car park building traffic to get to level 1 could walk to another park nearby and save heaps of time. Management is hopeless, put up posters 1day in advance when increasing their rates which has happened at least twice in the last twelve months. Have literally been ripped off here nurmerous times, so many that I have lost count.

Shocking. $75 lost ticket fee. Regardless of how long you've been there. I parked for an hour and they unapologetically wanted to charge $75.

This fee is predatory and unjustifiable - it does not reflect the actual costs involved with a customer losing a ticket.

Night/day difference VS parking at a Westfield where cameras scan your number plate and there are no tickets to lose. They'll even help you locate your car if you can't find it!

Thought we were all learning to be a bit kinder to each other this year. Britomart carpark needs to get with the times and treat their customers as human beings.

Edit: Just checked a photo of my ticket and saw it includes my number plate. So they do capture your plate number. And it would be easy enough to search that up in the database to see your entry time and print another ticket, perhaps with a reasonable 5-10$ manual processing fee . But this business would rather be hostile to customers that make a genuine human mistake. Disgusting.

Very nice and tidy carpark, parking space a good, also has other service such as car cleaning and dry clean. Price can be expensive if you don't have the VIP card or monthly parking.

Public parking starts at level 5.
Reserved and leased parking available up to level four. You are paying premium down town parking rates crawling up a rather tight low-ceilinged spiral and then searching for a suitable space. I wouldn't take a big car if I could avoid doing so. Marked motorbike spaces are available. Some out-of-hours pricing deals are available.
Exiting/ingress modestly-ok signposted. I felt disorientated the first times there (night, no visible land marks). Close proximity to the Event centre. Easy walking to shops and facilities East of Queen Street.

Clean, consistent, reliable and affordable... I'm on a monthly parking pass, and it equates to less than $10/day for me. Awesome to be able to park in the city whenever I want at this flat rate.

Good carpark you just need to make sure you understand what to do.
For early bird you need to drive to level 5 there will be a guy standing at the top and he will validate your ticket.
You also have to leave after a certian time.
I think its after 3pm or 3.30pm other wise they sting you with a 54 dollars dollar parking ticket. Hope this save someone some money

Been sitting on level 6 for 15 min trying to get out of this car park ... Called to ask them to open the other exit so people could get out and was basically told - we have another exit but it probably won't get opened. How can they charge you an hour extra because your stuck in their car park ????

Free two hours parking when you spent $10 at shops and restaurants around britomart (there is a list on the website)
Make sure to keep your receipt and show it to the staff to get the free of charge two hours.

The Britomart Car Park is open for public parking 24 hours, seven days a week - Conveniently located in the heart of downtown waterfront Auckland, just a short walk from Commercial Bay and the rest of the central business district.
For casual parkers, the first two hours of your stay at the Britomart Carpark are free until 31 July! From 1 August this will continue to be free when you present a receipt of $10 or more from any of Britomart's boutiques, bars, cafes, restaurants and salons!

Promised early bird rates and then charged full day $45. No one at reception to speak to. A total rip off.

Less than one star I arrived at 5min to six for early bird this morning left at 530pm and the machine wanted to charge me $45 instead of $17. I asked the parking person he was completely useless human being said there is nothing he can do.

Was charged 40 dollars instead of 20 dollars for parking from 830 pm on 31st of December until 550 am on the 1st of January. Unfortunately, I paid the amount at the machine and was told that I would never get a refund.

Will never use this place again.

Don't park here if you have an event to attend at Vector Arena!! It took us 11/2 hours to get out of the parking building after the Billy Connolly show due to Britomart Car Park's oversight and lack of preparation!

Expensive but central, very easy, very bright, and very clean.

Greedy. Terrible service, intentionally deceptive to make you pay extra by having the time in the payment system not accurate.

Bloddy ridiculous NEVER PARKING HERE AGAIN!! WAY TO EXPENSIVE!! RIP OFF!

$18 for an hour on a public holiday. Makes London pricing look quite reasonable. It's only a car park. Go elsewhere.

Despite advertising FREE 2h parking, they wont bother advertising when pr what new conditions would be and when they were going to change, poor signage despite being told by customer service desk who was in fact a nice lady. Parking leaning towards over priced but it is what it is. City has become rather intolerable with expensive parking and less places to park.

I attended an event at spark arena on sat 3rd of Aug 2019 at 530 pm
Used your car park allocated close to the arena and used your $25 rate for event parking. overpriced! for such bad service
But we quickly noticed that the cars were slow to leave the car park due to only one barrier arm being used. I find this service to be of a VERY low standard for the fee you and your group charge to use the car park
as I customer to spark arena event, I am confused why more was not done to service the car park better!
your group must have an understanding that it will be peak use at this time and times!

Liked Absolutely nothing! Sitting in my car for more than an hour- no one moving . Ridiculous set up. Do not recommend at all! Would have been faster to ride the bus home - 17km away! Never using this park again.
Consistent one star rating fir very good reason - zero star was not an option!!!! Frustrating experience. When I spoke to the lady at reception she said I was welcome to leave my car and take the bus but I would have to pay for overnight parking!!!

Expensive even with after hours pricing. More than half of the parks here are reserved which means having to drive all the way to the top floors. Definitely will not come here again

Absolutely over priced parking charges no wonder we don't visit Auckland much $54.00 for 4hrs not happy

There are alot of carparks through
Out Auckland city, i jist happed to be passing through this particular one..

If a facility charges by the time, the least they can do is to not leave the booth unmanned, rather than blaming the customer "for not turning up earlier"

Ripped off and the attitude is - "your bad luck!" Paid $18 for early bird parking, but couldn't get the car out due to a traffic jam in the parkade. So had to abandon the car to get to a concert at Vector arena. Then had to pay another $45 after the concert. We went to reception to seek assistance. No-one was interested in helping. Staff are rude and unhelpful. Avoid if you can!

Escalators never work. Staff are not friendly and never attend to any issues!!!!

6.30pm Left my credit card in waiheke, not from Auckland and had to get my 11 month old son to sleep. Got to parking building asked if I could pay manually as I knew my cc number she said no, no again to Internet banking and no again to an invoice.. Even offered to pay an extra fee. I asked what my options were. She said go find some money. Lucky an old couple lent me $20 but she had to be the most heartless cold woman I have met in my entire life.

Fair pricing for downtown Auckland. A bunch of restaurants near by.

Location great, but getting out is very slow during rush hour. Can be pricey compared to the carpark buildings owned by the city council.

Extremely poor payment instructions. T&C BS. + Poor signage

Not too pricey after business hours and you don't have to circle for hours to find a park

Signage is beautifully designed but hopelessly uninformative. Only one staff member on weekends, whose sole responsibility appears to be ticketing people who are confused by the ambiguous signs.

Very dangerous for pedestrians, who are able to walk out a door directly into a lane of traffic.

Greedy pigs of Auckland
Once I lost my ticket so made to pay $55 to get out of the car park but then as soon as I was out I found my original ticket on the floor of the car (2mins). Took it to admin and ask for a refund. Nope! You lost your ticket they said. I showed them the ticket. Sorry can't help!