Bright Access Review

Fantastic company with a unique service in the field of fiber. You can only judge a company on the basis of aftercare and that is perfectly arranged at Bright Acces!

It is a pity that they work with a subcontractor who causes a lot of nuisance, and in particular noise nuisance.

This afternoon asked for information about moving a KPN telephone connection. Now the connection comes from the outside to the wrong place. KPN cannot now place the modem in the living room where all network cables are located. Drilling a hole through the inner wall and nailing it along the plinth is not an option for us. Another option is to disconnect from the road and bring it back in about 5 meters further. I would have to pay for this myself.
Just searched the internet and contacted Bright Access to get an idea of what it will cost.
What I did not think was that I was talking to an extremely friendly lady on the phone, who spoke to me so well and pointed out that this is actually a matter for KPN and that KPN should deliver this. She pointed out that I should be careful to have confirmation that KPN would bear those costs. This lady also indicated that KPN is busy with fiber optics and that the copper work is being removed, where fiber is being installed. As a good advice she says that I might have to figure that out first and if so then I should indicate that I should have it brought back to the new place immediately.
All in all, I had a friendly and valuable conversation that made me very happy, because I was still very angry, because KPN was unable to do anything at my house at the moment. Hopefully it will still be fine and otherwise I will have to continue looking for another provider ..... too bad, but Bright Access made my day completely good. Thank you.

Earlier this year we had the internet connected via fiber optic from Bright Access. What a relief in our countryside! When there was a fault one time, we were helped very quickly and even after a few days called if everything was still satisfactory. That service is rare at IT companies. We are very happy with Bright Access.

I think it is a very good company, very good service and certainly always positive.

As owner of Sequential Bits, web application construction, I am dependent on a good and stable internet connection.
Minstents is so important is the service when something is wrong.
In Bright Access I have found a supplier that not only provides a stable and reliable internet, but if there are problems, is ready with friendly and adequate support.
I wish all my suppliers had such a service.

Thanks for the reassuring feeling that my connections with you are in good hands.

Very good service, friendly employees. Has arranged what I expected. Quick service. Very positive about the company. I am very satisfied and do not regret my choice.