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n
3 years ago

I had the pleasure of having Carlos Sousa as my r...

I had the pleasure of having Carlos Sousa as my realtor recently, he is truly amazing, professional, highly responsive and goes over and beyond to assist his clients. I highly recommend anyone that is looking for WOW service to ask for Carlos Sousa if you want the best service!

Thanks again Carlos!!!!

I
4 years ago

As a licensed Real Estate professional working for...

As a licensed Real Estate professional working for Brickell Realty Group, I have always taken pride in maintaining a high level of client satisfaction. I am sorry that this client feels the way that he states, but his allegations are a misunderstanding of the process and its procedures.

Regretfully, this is the result, of trying to accommodate to the specific needs of a person during a situation where there was a high degree of uncertainty, and where as usual the decision is not that of the agent, but that of the owner of the property.

I am contractually committed to follow the owner's instructions and to abide by the procedural guidelines set forth by the State of Florida and the brokerage firm that I work for.

This client demanded that I break the rules and professional protocol to cater exclusively to his wishes without taking into consideration that I have to comply with all the rules and to answer to the Owner of the property.

I apologize to the client if he feels that I should have done otherwise, and would have liked to be able to accommodate and cater to his needs. With this said, I am proud of my record as a professional and reiterate that the allegations are a misunderstanding.

R
4 years ago

As a fellow realtor, it was a pleasure working wit...

As a fellow realtor, it was a pleasure working with Alicia Gazo on closing a deal in one of her listings in Homestead. She's professional, hardworking and extremely responsive. I hope to work with Alicia again and close many more deals together in the future!

C
4 years ago

Thank you Veronica Sousa and Carlos Sousa for your...

Thank you Veronica Sousa and Carlos Sousa for your help and getting us ready to make the biggest decision with our home and investment property! The best team in Real Estate. Thank you for understand and listening to us and giving us your expertise in our sale and buying of our properties. Trustworthy agents.

S
5 years ago

Ibrahim Dos Santos is absolutely the worst realtor...

Ibrahim Dos Santos is absolutely the worst realtor that I have ever experienced, since I moved to Miami. I can understand his unresponsive and poor English, but one thing that I hate is lying. He told me a different story, every time I contacted him. He said the apartment should be mine, but then he was still secretly searching for other renters who would pay higher rent.

I contacted him for an apartment in North Miami Beach. After showing, I told him that I would like to rent the apartment. He first promised to send me the application form right away. Then, after four hours, I had to contact him to ask for the form. He told me that the owner did not want to rent it anymore, but he would talk the owner and get back to me the next day. Not surprisingly, he did not contact me, and I had to reach out to him. He did not pick up, and after two hours, he texted me that apartment was rented by the owner himself. I called him, and then he again changed a story, saying that the apartment was rented by another applicant through him. When I called him, he was very rude and told me "there is nothing he could do."

S
5 years ago

Miami top realtor, award winning 2014,15 & 16 num...

Miami top realtor, award winning 2014,15 & 16 number one and well deserve. People from this company are excellent. The best option when purchasing or buying your property in Miami. Ask for @dilay she is the best.

Brickell realty group

Brickell realty group

4.6