My name is Zoe Barry and I borrow nook brand new car had a Mercedes dealer those guys promise me T change to olam are they are the liars people I ever see and on and on I have more about it but I'll write some other time
They sold me a used 2002 Toyota Corolla from their bargain lot. I ve had it for only two months and I m going through an excessive amount of oil. Every 60-100 miles I have to fill it! At high speeds it s even worse. In one 15 mile trip on the freeway I burn through enough oil that I have to fill it again! The worst part is that this is not something I could have found during my inspection. I feel like I was ripped off because this car is essentially useless and expensive and difficult to maintain. I m not presuming that this was intentional or that they do this to other customers but facts are facts. They sold me a terrible vehicle. When I tried to reach out to them about it, it was almost impossible to get ahold of the right person as they kept giving me different names and when they would transfer me, it would go to voicemail. Finally, when I got ahold of the guy who sold it to me, he told me he would see what he could do and get back to me. I haven t heard back yet and that was weeks ago. I see some favorable reviews for them, but my experience couldn t be worse. Be very careful buying a vehicle from them.
I was in the other day car shopping and was helped by Cassandra. She was very patient with all of my questions about the different trucks. Will definitely be back.
Had a great experience at this location. Alberto is such a great sales associate. Made us feel welcomed, listened, and helped us with everything we needed. Would not only recommend this location, but would recommend people to go with Alberto.
Johnny Garner is great! He worked very hard to help us with the purchase of our new van and getting us the best financing. Johnny is very personable and professional. I highly recommend.
I got turned down at so many car places and Brian Bemis was my last option. I came and was able to get the car I wanted the same day. I like how they work with you the best way possible. I would recommend everybody to come here! Thanks to the help of Caleb(blue)
Had a great experience while shopping for a car. The staff is very friendly and helped me find exactly what I needed.
I am a Ford person myself and do not just let anyone work on my fleet of vehicles! So when I found out about sycamore ford I figured let s give them a try and let me tell you they are top notch! From start to finish I was updated on my repairs and was offered a loaner but I did not need one but was very pleased that it was available If I did need it. I am glad to be doing business with them and will not go anywhere else!!!! Thank again Blue oval service
Excellent dealership! Just bought my 2nd car from them. Everyone was friendly & helpful! Highly recommended!
Best auto purchase experience ever. We were happy with the price of our new vehicle and with top of the blue book value on our trade in. Chuck Gasso our salesman was very helpful in our decision. We will be back for our next purchase.
Cassie was absolutely amazing ! Very informative and very comfortable to work with. She answered every question we had and looked into every issue we brought up with our decision A+ on our whole experience !!!
My wife and I had a great experience at Brian Bemis auto group! I especially want to thank Guillermo Zuniga for taking time to answer all of our questions and concerns. I want to thank all the staff for their hard work in finding the right vehicle for us.
Sycamore-Dekalb Auto Group is an exceptional place to buy a car. The staff working there is extremely kind and knowledgable. We had so many questions and could not decide which model or size car to buy for our daughter. RJ Serpico and Simeon took the time to walk us through every car and SUV model that we had questions about. We settled on a Honda CRV and could not be happier. We will definitely recommend Sycamore-Dekalb Auto Group to our friends and family!
Poor experience with this dealership.
Asked for pics of a car and they sent me pics of a different car than I was inquiring about.
Told me they sent wrong pics and they would send correct ones asap.
A week later, I replied to their email and thanked them for getting back to me with correct pictures, which they never did and they told me that they had been posted on their site and the car had sold.
Invited me to come back so they could earn my business, and I ask myself, what incentive do I have to do that.
Not someplace I would want to do business.
By the way, we bought an identical car to the one they had listed. At least by the description they had on their site. (Never saw a pic of their car)
Adam and Joe had work done on my car for free. That didn't have to, but they did. Thank you !
Excellent service from my salesperson Johnny Garner I would recommend anyone to go see him.
Amy made the whole process super quick and easy!! Love my new car
Johnny, I am really happy my friend Chris send me your way. You are a good person, I didn't get the car that I really wanted Lol, but you made sure i got car that's best for me now. Didn't like it at first LOl, but now I love it. Thank you so much for helping me Johnny, I definitely will be back to get what I want Lol.
Jake P made the buying experience smooth and headache free even with my less than desirable credit situation and worked with me to get the car I wanted. Great sales team who will go the extra mile to make sure you get the car you want
Steve was my sales consultant and I am SO lucky he helped my husband and I purchase our new Jeep! I m in LOVE with my new ride and I feel confident about the deal as well. Steve was so patient with me! I had multiple visits with him trying to decide on the right vehicle for me. He was so incredibly knowledgeable about the different vehicles. He wasn t pushy or frustrated with me at all. He didn t even complain when we were looking at vehicles in the rain. He worked hard to get me a deal that was right for me and my family. He was very detailed about making sure my vehicle was immaculate when I was ready to drive home with it. He really cares about his clients and provided my husband and I with a great experience. I have bought multiple vehicles from this dealership and will continue to do so because of great talent like Steve. I will also be recommending him to my friends and family!
The sales staff at this dealership went above and beyond to help me find the car of my dreams. I wasn t sure when I went there to look at a particular vehicle and ended up buying something completely different. They spent hours with me to make sure I was happy. Frank and Rj were incredible. Best place to buy your next vehicle. Thank you. I
Love my new jeep
I highly recommend purchasing a car from Sycamore-Dekalb Auto Group. I would never think of buying a car anywhere else. Their attention to detail and customer service is exceptional. We worked with RJ and Simeon to find the perfect car. I will definitely recommend this dealership to all of my friends and family.
My previous review was premature of my entire situation. I bought a vehicle that I loved about a month ago, worked with Alberto who is absolutely great, but proceeded to have check engine light issues. Within a week I had been to the dealership twice to get a code cleared and within 2 weeks I lost the vehicle to repairs for 4 days. Check engine light came on 2 days later for me to then lose it to repairs again for 2 more days. Repeat the situation for another day the following week. Service department was great and were fixing all issues without money out of my pocket giving me a loaner car each time but there was surely an underlying issue not getting fixed. I proceeded at this point to talk to the sales team to see about reversing the deal since I had been coming in 2-3 times each week with the used vehicle they sold me. Told me to come back when the Sales GM was there. Spent 5 hours going back and forth the next day trying to figure out a deal, to them treating the reverse deal as a trade-in refusing to give me my money back. They were too worried about making money on me again rather than making things right with me. At this point I saw the vehicle practically being a lemon and that day I was there I either had to walk away with the faulty vehicle, walk away without any car and losing $2000 or take their deal and lose $2000. After walking away with their deal getting ready to cut my losses, after talking to the bank, an attorney and the dealership, not much was able to be done so I tried one last time to get the dealership to make things right. In that conversation, their Sale General Manager Paul, made sure to tell me that not every customer is going to be made happy. Sure my situation was unique, but I still feel wronged with how things happened losing about $2000 on the situation and being told I wasn t guaranteed to leave happy. I will not be returning to this dealership and would not recommend others to do so. Salesman was great, overall service department was great but the mentality of making a deal right is not in the General Sales Manager Paul s eyes.
I got an awesome deal on a van . Older vehicle, which can be scary to buy. Robert let me know his honest opinion about the van. It will make a great first car for my daughter. Thanks Brian Bemis
From my sales person, Ginger, to the manager, Michelle, purchasing a car here was pleasurable and easy. Unfortunately a little problem arose (car was used so as is) and with manager Jeff handling the issue was resolved swiftly! Highly recommended if you are looking to buy a car and I would definitely recommend them to friends and family
Car buying always stresses me out, but Brent made the entire process as stress free as possible! The price for the vehicle was great and Brent got us the best trade in value for my old car.
Was driving by didnt want to stop had horrible experience at another dealer and ended up leaving after 3 hours. my son needed a car bad and johnny talked us into coming in and i wanted to run when i saw him. they took the time to find the car my son was looking for because they didnt have it on there lot. johnny Garner went on his day off to Lansing Ill and got this car so my son would have it . Not only did he do that when the car came in my son was back in college and Johnny drove it to him and suprised him . we need more people in this world like him.
Cass and Jose helped me get out of a terrible situation and into a car! Great service and will highly recommend!
Tony was very helpful in the service department. Great help every time I come by. Thank you
These people are thief! Don t get scammed. I bought a car from them, what did was reset it to remove all codes. After buying it, it started to give me all these code errors and bunch of issues. Don t get ripped off by them, go get your car from somewhere else.
I went in the other day and spoke with Susan about a Jeep Wrangler. She was very informative about the vehicle and it's qualities. As well as all of its feature. She wasn't too pushy about the sale. Instead showed me all of the other options. I ended up buying the original Jeep Wrangler she showed me and I could not be more satisfied with my visit!
I just got my dream car from this dealership and I swear I couldn't have had a better experience! My salesmen Frank & Jose were thorough and helpful throughout the entire process and they worked with me from the first conversation to get me the car I wanted at the lowest rates for the price I wanted to put down. I'm so happy! I definitely recommend people look to Brian Bemis when looking for a new car. You won't be disappointed.
The worse place to buy car or truck
liars and in the end hide prices in the financing department the worst
i have to wait 2 months in wi to get plate because they delay paper work
when i ask to give me other permit they say they cant
dmv in wisconsin they help me they tell me they don t want to give me permit but they can
please be very careful when signing documents in bemis
I paid over $1000 for my Civic.my fault for not shopping around.
Update 12-30-17 . Oil change $45(from$38) and no car wash .
Bad experience with service 3 years ago. Management reached out and said we are under new ownership give us another chance.
3 years later. There is noise in my engine. They charge me $783 dollars for the repair and misdiagnosed me in the first place, less than a month later same noise is coming and they say they will charge me an additional $150 for diagnostics, as well as repair and if the diagnosis the first time was inaccurate. When i say its the same noise under same conditions. The dude starts yelling saying. We tell told you last time that all diagnostics are guess work and i won't be able to help you. You'll have to pay the fee. This was not told to me when I made the appointment. I specifically said everything go the service guy behind the counter. So now I'm $783 short stuck with same problem to begin with. This is insane!
Bad experience every single time! I will never purchase a car from there again in my life again!
They ripped me off for over 6000 miles on my lease and claim i wanted a lower mile option which was never discussed with me at anytime. Now they want to charge me thousands of dollars to change it. I reached out to the owner who didn't even have the decency or time to personally respond to my call he had a manager offer me help with a new lease in 3 years. Pretty sure i wont be returning to the dealership for the rest of my life, speaks volume to the character of these individuals. I basically have a car that i am paying faithfully every month and can't really drive. Real bad place!
Cece Johnson is the best make sure you go to her she'll have you come out with a great car that day!!!
Simeon and Steve did a great job finding me the perfect car for a great price! (:
I cant begin to tell you how well I've been treated at brian bemis in dekalb county. I did not even purchase my car there. I've showed up at garage doors unannounced and at the body shop...sometimes calling ahead. I've had pain free service,recieved friendly free shuttle service,educated friendly professional staff every communication with bemis. I worked 32yrs in customer service and really appreciate this company in my neighborhood. Thanks bemis!
We worked with Steven G. to purchase our most recent vehicle. He was extremely helpful and kind and knowledgeable about the process in general. He helped us get in and out of there in just about 2 hours, exactly as promised. We were completely pleased with the experience as a whole, which is not always the case when buying a car. Thank you so much to the whole team at Brian Bemis. We will be back!
A pleasant experience all around. Easy purchasing an accord and then service was on top of their game for oil changes
From the moment we entered the Dodge dealership we was greeted with a welcome and how can we help you. Frank (salesman) was very helpful in finding a vehicle we were interested in. We were treated first class from the moment we entered and all the way through the car buying experience. We had a couple of small items we were concerned about, and the service dept. went above and beyond. This is really a first class business. Customer Care A++. Thanks to all.
When I walk into an establishment I like to feel welcomed and valued regardless of the size of my wallet. After two weeks of no luck while car shopping, we definitely became pessimistic. They reassured us that they were there to help and they will do everything in their power to get us in a vehicle.
The moment we stepped out of the car we were greeted and assisted.
We were there for four hours with our nine year old and they were even attentive to him. They have a play room, which is a plus. And I must say, it had to have been a sound proof room because I hadn't even noticed it was there.
Russel and Robert you guys are the truth! We can't thank you enough. You guys are phenomenal! When you get outstanding customer service like this, you just want to scream it from the rooftops just so that everyone else can share in your experience. I'm telling you, if you are looking for a vehicle, stop now and come into Brian Bemis of Sycamore! You will not be disappointed!
Brian Reamous! They suck! From selling cars from underneath ya. To low offers for trade in. Went in to sign papers and car was sold underneath me. Very unprofessional. I prefer Tom Peck in Huntley. I get 3x what Bemis was offering and a better, bigger, newer car for the same price.. bemis sucks..never ever again!
I got a 2016 Focus about a month or so from this company and its been an absolute blessing for me. The car was in great shape and the deal was well within my budget. I want to especially thank my salesman, Mr. Caleb Green, who looked into getting me the best deal for my money and really finding a good fit for me. It made car buying much easier than it is. Since then they even called to check in with me and make sure I enjoyed the purchase. Overall a great experience.
Bri was friendly and accommodating. This was a great experience!
Great customer service and my car was perfect when I got it back. Was even able to get a loaner car while they ordered parts and replaced them. The only dealer I ll go to!
The service team here is awesome! I recently made the mistake of purchasing a brand new vehicle at another dealership in Beloit and immediately had a problem with the leather seats cracking and peeling in the front. Long story short and months of promises, non-returned phone calls etc, your dealership handled and stood behind my Chrysler and within 2 hours! Thanks George Orth service manager, you went out of your way to help us. Also thanks Alex Devore. We will be doing all our business with Brian Bemis from now on and be recommending you to everyone.
Had a wonderful experience at Brian Bemis Auto Group. Sales associate Cass McGuire, was extremely helpful, knowledgeable and an absolute delight to work with. I will definitely be back, and highly recommended this dealership!
Stopped in to look at/make an offer on a Honda Pilot. A wonderful sales staff member by the name of J. Lipps cheerfully negotiated with me after I made an offer and leaned heavily on finance to close the deal expediently. I generally don't write google reviews, but I feel a job well done deserves an accolade for sure! Thanks J. !
I don't have the best credit but they somehow were able to get me in the car I wanted! Awesome team over there
They said they would call me next day with an estimate for collision damage. When I dropped off my vehicle on Monday 7/6/2020. I call Wednesday 7/8/2020 and they said they starts the repairs and will not turn the vehicle over to us unless we pay. I never agreed to getting it fixed I asked for an estimate. They said I signed off sayin that I would pay the cost of repairs when I dropped it off. READ THE FINE print and do not do business here unless insurance says it s paid for 100% before you drop off to this place.
Alberto is the best. He was down to earth, helpful, and attentive without being pushy. I live 40 minutes away but Brian Bemis will get all my business in the future. Thank you for an awesome experience.
Alex is always great to work with. I drive out from Geneva to see him
Wonderful car-buying experience! Thanks Steve Case for making it happen. I LOVE my new vehicle.
Cass was absolutely amazing! Buying a car isn t always fun but she made the whole process so easy.
I HATE high pressure sales, that being said, I worked with Hank and Brent from the Sycamore-Dekalb auto group, the Chrysler and Ford stores respectively. The best experience of my life. Took care of everything made it fast and easy for me with 4 kids in tow. I will never go anywhere else. They made my budget work and I am leaving in a new car that fits my expectations and budget with no hassle in less than 4 hours.
Great experience. I can not say enough good things about this place. I was in a car accident 3 weeks ago and found out Wednesday that the insurance company of the responsible party was considering my car a total loss. I reached out and told them my situation and Briana and Erich worked their hardest to get me in a car that fit my needs and that I could afford. I was in a car a day after i contacted them i will definently recommend to all my friends and family. I do not have the best credit and they looked past that and got me the best deal they could and went above and beyond to help me out in a very stressful situation. This will be where I will go for all my car buying from now on
brianbemis.com
