Clayton Coogan

Review of Brian Bemis Automotive Group

My previous review was premature of my entire situ...

My previous review was premature of my entire situation. I bought a vehicle that I loved about a month ago, worked with Alberto who is absolutely great, but proceeded to have check engine light issues. Within a week I had been to the dealership twice to get a code cleared and within 2 weeks I lost the vehicle to repairs for 4 days. Check engine light came on 2 days later for me to then lose it to repairs again for 2 more days. Repeat the situation for another day the following week. Service department was great and were fixing all issues without money out of my pocket giving me a loaner car each time but there was surely an underlying issue not getting fixed. I proceeded at this point to talk to the sales team to see about reversing the deal since I had been coming in 2-3 times each week with the used vehicle they sold me. Told me to come back when the Sales GM was there. Spent 5 hours going back and forth the next day trying to figure out a deal, to them treating the reverse deal as a trade-in refusing to give me my money back. They were too worried about making money on me again rather than making things right with me. At this point I saw the vehicle practically being a lemon and that day I was there I either had to walk away with the faulty vehicle, walk away without any car and losing $2000 or take their deal and lose $2000. After walking away with their deal getting ready to cut my losses, after talking to the bank, an attorney and the dealership, not much was able to be done so I tried one last time to get the dealership to make things right. In that conversation, their Sale General Manager Paul, made sure to tell me that not every customer is going to be made happy. Sure my situation was unique, but I still feel wronged with how things happened losing about $2000 on the situation and being told I wasn t guaranteed to leave happy. I will not be returning to this dealership and would not recommend others to do so. Salesman was great, overall service department was great but the mentality of making a deal right is not in the General Sales Manager Paul s eyes.