Brewmasters Warehouse Reviews

Decent selection, quality and prices, but VERY poor customer service. Shipping is constantly delayed and don't expect them to inform you about that (although expect you credit card to be charged immediately).
On all calls asking about delivery estimates they promise you to ship "today"... but apparently today means somewhere within 2 weeks.
No replies by emails, do not expect them to follow up on your calls, you need to call them yourself.
Used them a few times, but now decided that shipping speed and customer service forced me to go somewhere else

I've only visited them locally and usually I call ahead with what I would like to make sure it's there. They've been very friendly on the phone and when I'm there picking up the items, but 2 out of the 3 times I've gone there, something has been done incorrectly. The first time, they messed up on the billing. They were happy to fix it, but it involved a second trip to their store to get it done. The second time, they mixed up the grains and the amounts. I'm sure that they'll fix this, especially since I paid them for the full amount of grains, but it will yet again involve a second trip to their store.
I'd really like to like them more, especially because the quality of the grains seems good, they are a local company, and they seem like great guys, but messing up on simple orders or on ringing up the items more times than not, is unacceptable.
I might be willing to give them another one or two tries with simple orders, but I'll be sure to double check everything before I leave their store front, even if it means bringing my own scales.

I've never had a bad experience with them. I had requested some hops that they had very little of. Despite being from another part of the country, they held them for me until I placed my order online to make sure I received them. I have been purchasing my beer ingredients from them ever since!

I would never have placed an order had I read these reviews previously! The idea of extracting payment for an order and then not shipping the items with no explanation of problems or issues, and absolutely no return communication, was intolerable! I contested the charge with the credit card company and they immediately removed the charge. What is really sad is their lack of customer service.

Brewmaster gang, call me please. You have been my favorite vendor for 5 years but I am now fearing that you are going out of business and taking my money with you.

The current order has gone on for 40 days and I have been extremely patient.
5 messages through the "Contact Us" form, no reply.
2 voice mails, no reply. Now the voice mail box is full and not accepting messages.
2 messages with that poor guy that answers the phone for Ed to call, no reply.
I have not gone to social media or badmouthed you.
I have not asked for my money back.

No Reply.

Seriously guys I want to do business with you, you have my 185 bucks, and I have been patient.

I ordered from this warehouse and 2 weeks later heard nothing. I emailed asking if something was back-ordered and they were waiting on it. They assured me they were just busy. Two weeks after that I get an email saying they don't have some things in stock and that they will be shipping what they have to me. So that was very frustrating. I received part of my order and expected the rest to be sent shortly. Two weeks later the rest of the order shipped. I got no acknowledgement of poor service or apology. Maybe its not warranted but it definitely was not the what I expected. I will be purchasing my next order from Northern Brewing.

I have just placed my 7th order with these guys. They have quality ingredients and pretty good prices. Six of the seven orders have been spot on and I got them within a week. One order had some things that were out of stock, I was in no hurry so I waited and received that order in about 2 weeks.

10 days and my order still hasn't shipped. My card was charged within 24 hours. They have not responded to an email I sent 5 days ago. No one ever answers the phone. My two messages have not been returned. Now the voicemail box is full. DO NOT ORDER FROM THESE PEOPLE.

I got great service and ingredients here on two occasions. I went in with my recipe and they had everything ready to go for me in minutes. Good prices too! Very friendly.

Updated review (8/5/2015): For starters, this location closed a couple of months ago - and it is not hard to see why. I moved back to Atlanta and would place orders online for pick up in store a day or two later. I'd arrive two days after placing my online order and would be told half of my ingredients were not available and would not be available for the foreseeable future. No calls or any form of notification would have been given if I had not gone in to the store - unbelievable. It's too bad, as their website was top notch. I guess that's why Northern Brewer bought it out.

Original review (around 2012):
As mentioned by others, the quality of ingredients here is hard to match. I used to live in Atlanta, so I would just pick up my orders. Never really had a problem with that. I've moved to Charlotte, but order online with them as $7 shipping with no sales tax can't be beat by the local homebrew shops (especially on my larger orders). However, as mentioned in other posts, the only real negative is that when something is out of stock (which tends to happen about half the time when ordering equipment) they aren't always proactive in sending a message to notify the customer. After a few days of no activity I've had to put in a question about what the delay is. Once that is done however, they promptly reply and get the rest of your order out the door. If they could do a better job of keeping their customers up-to-date proactively, they'd be 10/10 - instead I'll go 9/10. Definitely will keep doing business with them.