boxxx.co.uk Review

After both reading bad reviews, and being told by a handful of people about this place in Minworth, I still went there. What a pratt I am.

I could write a huge war & peace complaint here about the store manager, but you know what, I would rather just not give them my money ever again.

Unless your very tech savvy, a gamer or a computer geek, you wont be accepted here, and heaven forbid you have a fault with an item

Take your money elsewhere and really listen to these 1 star reviews, you will kick yourself otherwise like me.

Be warned!!!! I wish I could give less than 1 star.

I'm really pleased with this purchase from box.co.uk - I opted for a 'used' product which was rated Grade A - I gather it has a minor blemish on the bezel however I am yet to spot it. Conor and the team were very helpful prior to my purchase and tried to get photographs of the monitor for me to check. This was arranged via the online chat on their website. So all in all a good product at a great price. I can easily recommend and will no doubt be a returning customer. Cheers!

Amongst all the specialist equipment didn't have projectors

Can`t believe I got this for the price I paid.

Also 3 years warranty.
Speedy Delivery.
Well Done

Delivery was 4 days late and missed three time slots. Wouldn't use again

sent me a mouse mat instead of a box full of computer parts, when I complained I was told I'd missed the cut off for delivery and would have to wait.



Support staff were unapologetic and unhelpful

The best computer store in the West Midlands.I don't know how much you know but ask for Ray and you will learn a bit more. This companies integrity has save me hundreds of pounds in my last 10 years of dealing with them.

Ordered a TV and had to wait for delivery over a week. Firstly it was taken to the wrong warehouse. Then after 1 week I finally got a delivery date. They attempted the delivery and left. Didn t leave it with concierge like any other parcel. Their own team delivered second part of the order to concierge. Not this time. So I have to wait another 4 days for the next delivery. Customer service was not helpful on this matter, spoke like they didn t care one bit. So frustrating. Makes me wonder in what condition will I finally get my TV after being in transit for so long.

I had lots of questions about purchasing a laptop. Was approached by stan. Gave me all the info i needed. Great outlet for all your gaming, computer and upgrades. Will definitely be back.

Went with a friend while they got their computer gadgets, friendly helpful staff.

Avoid this company like the plague! TV I got was faulty, I contacted them and the nightmare started. Long story short I'm sat here with no TV and had to start an investigation with the 3rd party finance company as box wont answer me! I have More

Item was ordered, paid for next day delivery. Got an email saying the item had been dispatched. No tracking number provided. Waited 2 days, nothing arrived. Went on live chat and they informed me an hour later that it wouldn't be dispatched until two weeks later. They did at least issue the refund quickly.

Awful after sales service from box.co.uk, if your product suffers from any fault then I'm sorry to say you're on your own. I've had to repost my review a couple of times due to them being taken down so here's hoping this one will stay long enough to help someone make an informed decision before buying. I purchased a gaming laptop around 1.5 years ago, it was faulty and had to keep being sent back to Asus for repair (under warranty) who eventually told me that it could no longer be repaired and to get a replacement from Box.co.uk which I did. It was a struggle. Finally with a credit note I got another which arrived DOA. Sent it back. Then another which did turn on but after an hour turned off permanently Sent that back. By now as A student going into first year university for the first time + no laptop I had little faith that they would actually send me a working machine so I requested a refund as I needed a working laptop immediately. They refused constantly eventually leaving me no choice but to send letters and visit the ombudsman. I was told I had a right to a refund as the machines were DOA and after telling box.co.uk about this they stopped corresponding with me.
They never once bothered replying to my letters and emails had stopped. Again as a student desperate for a laptop for my work I let it go and emailed I'd accept a credit note and they responded immediately telling me that I could only spend the credit notes on a laptop which again seemed unfair and according to the ombudsmen was against my rights as a consumer
I purchased a laptop which thankfully worked but never again will I purchase from here again

Excellent online retailer. Great range of products with best prices. Delivery was fast with notifications throughout. Will sure to buy again from them as well as telling my friends. Absolutely fantastic.

Very bad service.. try to buy from online shop... no answer .. try to call no answer.. no shipping options to Europe,, ask for invoice to pay nothing... after 2 days trying to order something and the special offer was canceled... fake discounts.. never again.. I buy my items from mediamarkt... excellent service

One of the best places for support and upgrades. Very nice selection of prebuilt pcs lots of accessories on display.

I really really wanted to be able to write a good review, I have bought from here in the past and not had any issues but this time it was a nightmare.

Purchased a custom built gaming PC from them on Jan 25th with a 7 working day build time, emailed on Jan 26th and was told it would be ready Feb 10th (13 working days not the 7 bought).

I then received an email on Feb 5th saying unfortunately there was an issue with the case I had asked for and would I choose another? This was not a problem and I was assured this would be number one priority for the build team.

I was finally told it was ready and it was dispatched on Friday 12th, 15 working days later over double the original time I was told when I bought it.

Great service fast delivery , product fitted like a dream well recommended good advice given when asked so all i all excelent !

Return policy is very poor - had an item become faulty after 2 months, they took it back and confirmed it was faulty, and then it took them over 10 weeks to send me a replacement!

Good place to go for high-end computer accessories. Plenty of staff and display products

Whenever I come here it makes me feel like a child again... All that tech to play around with . Prices are very fair too, shops like these are few & far between.

Support your local tech shop. Delivery is free when you spend a minimum amount too.

Really good computer shop, the team is always happy to advise and suggest improvements. I recommend going in if your planning on buying anything. Might even save some money or time.

Open box are bargains

Great staff. Accidentally picked the wrong item from the warehouse but upon realizing rectified immediately. Great service.

Bit small but has a larger warehouse attached apparently. Friendly staff and nowadays there arent many physical pc shops left to browse in.

Fast delivery of an item I struggled to find anywhere else, and at a reasonable price. Minor issue with DPD delivering to the wrong address, but I can t fault Box for this as they had put the correct address on the label.

I purchase a 27 inch gaming monitor, really good price, amazing performance delivered next day by dpd fantastic service.

Great service, great advice. Definitely go back there in the future

Ordered a charging mouse mat on Saturday came by Wednesday lunchtime. Haven t used it yet as got it in anticipation of a new system build but was shipped fine and looks in perfect condition.

Great shopping experience, I will come back in the future.

If you re debating whether or not to purchase a pc from this retailer, I would highly recommend that you do. I ve had nothing but a great experience with them. Ordered a custom made pc by picking out all the components, then they assembled it and within 2 weeks (bang on time) I had my pc. Fully working and ready to go out of the box. I initially had ordered a part that I didn t want, but I easily got it swapped out with a quick phone call. Got sent a confirmation email for my order, then waiting a week and a half later they sent an update saying that it is being assembled and will be shipped on a specific date. They know what they re doing and are good at what they do. Don t hesitate on ordering. Will be going to them for upgrades in the future :)

couldn't have had a better experience, easy to find what you need, order and pay. dispatched same day as purchased so get next day delivery

Ordered items from them twice and on both occasions the item was cancelled as 'out of stock' with pretty much an identical message. Moral of the story - don't rely on the website being accurate. Would I buy from them again ? NO !

Very nice person who dealt with me(carl).will def usethis firm again.

My first order. Great competitive price and good service. thank you

Don't buy anything from BOX because they don't care about the customer once they're faced with some problems.
We bought a gaming PC from BOX at the end of August. It stopped working after nearly 4 months. I contacted the repair team and the PC was taken from us on 2 of January. It has been nearly 2 months and the PC is still "somewhere". The repair company are blaming BOX for sending faulty parts and after they requested new one they are still waiting. BOX are blaming the repair company because they did send the request for a new parts. I have asked for a refund but BOX advised they are not able to give a refund and they can only repair it. So now I don't have the PC and I don't have the refund.
People be aware - try other shops instead.

These people are great! Ordering was simple and is arrived very, very quickly. I will be using Box again.

AWFUL SERVICE!!!
Purchased a monitor from the site, was assured would be next day delivery, I even checked with them on the live chat service.
Nothing arrived, after 90 mins of trying to get through / being cut off on the phone found it hadn't even been dispatched and actual delivery was over 1 week so had to request a refund
AVOID and spend your money elsewhere

Helpful staff, quality products and competitive prices. I have bought from these guys several times and remain happy to do so.

I was extremely sceptical with placing the order as a first time buyer!

Can t wait to place my second order for an All-in-One desktop next month after my business invoices are made. Really looking forward to another cheap deal compared to everyone else. Not sure why everyone is moaning about Box telling everyone to refer to the manufacturing company for issues? It s clearly mentioned in the terms in conditions that they do not take responsibility! Being ignorant and not reading into what your buying is simply your fault!

The CCTV camera arrived as stated and has now been installed and works well. Just a matter of getting used to the software. Neither the sounds from the speaker or the siren are loud enough to be heard from any distance from the camera.
The only problem was with the BOX in which it came. It was damaged in several places and had been sellotaped along those edges whether by Box .co.uk or more likely by Hermes, however the product box inside was undamaged.

Great price, ordered online, dispatched next day and arrived the following day!

Thanks Guys!!

Swift purchasing process and delivery. The website is intuitive. Product came well packaged.

Great gear at a good price and with good customer service to boot.

Just advice for any customers if they are busy on Saturday they don't answer the phone they are still open even though the answerphone says they are closed. Very helpful got my order straight away in and out

The worst company ever. I got nothing but lies. they took my money, then lied multiple times about delivering it. I never got my order. Then they said they lost it and can't get another one so they promised to issue a refund. But hey how, it's been 10 days since my order and now they have my money and the product and I can't do anything but wait for a refund. The support team is just a bunch of jokers. Do not order from these, it's isn't worth it at all! I'm getting a feeling some of their 5star reviews are fake as the experience I had was terrible!!

You can spend a couple of hours here. Loads of computers to try. Virtual reality to play. Really helpful consultants.

Had a fault with my motherboard within the first week, so i filled out the RMA online form and sent the motherboard to them. It's been well over 2 weeks and it still needs to be checked for fault and i have tried to contact them via email and no reply. Don't know if i will be purchasing anything from this company in the future. thank you.

Bought a gaming for 600. It runs very well but parts are very cheap

I emailed them before hand so that I didn't have a wasted journey to see if they had a certain motherboard in stock and even took a screenshot of their website showing they had them in stock but I wanted to double check. 20 mile journey and then had to wait as only one staff member serving to be told it wasn't in stock. Very annoyed and a complete waste of time.

Excellent computer center for all your pc and gaming needs!

With quarantine lockdowns I've been ordering more like most people and this has been the smoothest most reliant delivery. Box prices are top. And the delivery company they use is very reliable!

Very quick delivery, ordered yesterday arrived 18 hours later. Much better service than laptops direct. Will use again.

Good service and communication, there was a change to order delivery which i was informed about by the customer services and refunded the difference. System was well build and neatly cabled.

We bought a monitor and the date for it to be delivered was 24 of December but when the day came it had not come and now on the website it says package ready to be picked up and we live in London and its in Birmingham.

Extremely poor. We ordered a product that was in stock and then before they could dispatch it was out of stock. We have had to wait over 2 weeks for our product and it has still not been received despite being in stock in their website a week ago.
Furthermore, they claim to have dispatched the product yet the courier claims to have not received from the sender and once again this was 4 days ago they said it was dispatched.
WILL NOT BE USING AGAIN AND WOULD NOT RECOMMEND FOR ANY PURCHASE

Very happy with my buying experience at Box. I purchased a PC case and then a few weeks later managed to get a X570 motherboard (Almost impossible to get anywhere due to global events and selling out!).

Order placed, received confirmation of order followed by dispatch notice not long after. Cost of my items was quite high so for me free delivery was still next day.

I've had a good experience. At the moment its a nightmare to get components due to the supply chain and manufacturing issues affecting China but when item is in stock it was sent out as paid for.

Well done Box!

The only thing to note is the packages did not come protected with any extras. The PC case was literally the PC case box with delivery label on it. The motherboard was wrapped in a plastic type packaging with security tape but there was no padding etc for boxes. Perhaps that is the one thing they could improve. Other than that all good!

Great service. Shop looks good with plenty on display

Placed a order on Monday was told 100% I will come on Thursday went in the shop at 5pm got told it's not there. It may be in the back the staff said and then refusedto go and look. It's not our area we will let you know if it's here tomorrow just wait for a text.

I asked to speak to a manager and was told no one can do anything so no need

The guys in the showroom will do their level best to help, and it's a shame they can't always price match with other bricks and mortar retail stores. I struggled to get what I wanted, so do phone them before making the journey down. Shout out to Carl and Blayne for all their help.

Great first experience with Box.co.uk, will defo use them again. Thanks!

I was told the product was in stock for delivery. I cancelled a pending order elsewhere to buy it here. When I found out, it was not in stock and not expected for more than a month ahead. Really annoyed with the all the faff caused and inconvenience.

Purchased a custom laptop from this company it was delivered within the time they stated after three days the video card failed fair enough it can happen to anyone the process to send it off for repair was confusing and very long it took another 2 days before it was collected then after it was collected i got no confirmation that my laptop reached the company i had to email them my self ti find that out no other update was given after a week all i was told is "Your laptop has not been assigned to and Engineer" 1 week to replace a simple video card as an engineer my self i know it takes about 5 mins to replace a video card its been 1 week and 3 days and still no laptop your repair and support service is shambolic this will be the last laptop my school buys from this shoddy company

Great advice from friendly staff. Great place for gamer PC's and laptops.

Great place great customer service they have some Brill products especially for gamers just brought a new TV waiting delivery tomorrow so far so good

Excellent prices and super quick delivery. Definitely recommended.

Awesome shop with a great selection! The staff were very helpful and happy to help! Will certainly be going back here!

Knowledgeable staff, who know what they are talking about.