Kausar O

Review of boxxx.co.uk

Awful after sales service from box.co.uk, if your ...

Awful after sales service from box.co.uk, if your product suffers from any fault then I'm sorry to say you're on your own. I've had to repost my review a couple of times due to them being taken down so here's hoping this one will stay long enough to help someone make an informed decision before buying. I purchased a gaming laptop around 1.5 years ago, it was faulty and had to keep being sent back to Asus for repair (under warranty) who eventually told me that it could no longer be repaired and to get a replacement from Box.co.uk which I did. It was a struggle. Finally with a credit note I got another which arrived DOA. Sent it back. Then another which did turn on but after an hour turned off permanently Sent that back. By now as A student going into first year university for the first time + no laptop I had little faith that they would actually send me a working machine so I requested a refund as I needed a working laptop immediately. They refused constantly eventually leaving me no choice but to send letters and visit the ombudsman. I was told I had a right to a refund as the machines were DOA and after telling box.co.uk about this they stopped corresponding with me.
They never once bothered replying to my letters and emails had stopped. Again as a student desperate for a laptop for my work I let it go and emailed I'd accept a credit note and they responded immediately telling me that I could only spend the credit notes on a laptop which again seemed unfair and according to the ombudsmen was against my rights as a consumer
I purchased a laptop which thankfully worked but never again will I purchase from here again