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K
3 years ago

I m writing on behalf of a friend who was eager to...

I m writing on behalf of a friend who was eager to get her makeup done for her belated birthday. However, that wasn t the case. The service was lack luster and not timely at all. Not to mention the finish product (her face). They did not deliver!

F
3 years ago

I have been a customer at the store now for over 1...

I have been a customer at the store now for over 10 years! I know that I m always going to get quality products. Just about everything that I use is Bovanti. They have yet to disappoint as I have gone to them for many different occasions for birthdays, photo shoots, and other events. Marquis is AMAZING and always makes sure that I get exactly what I want. They have a client for life!

T
3 years ago

I have been a Bovanti customer for over 5 years. T...

I have been a Bovanti customer for over 5 years. This business Is failing and failing fast!! I called 8 months ago to inquire about their staff coming out to do my bridesmaids makeup for my wedding. I spoke with Rosie and she told me she would send the information via email. I never received it so I called back 2 weeks later and she told me she would send it. I ve been married for 4 months and I still haven t received the brochure. Im not going to chase you and give you my money too!!

Another issue is that they don t keep certain products on hand and you have to pre- order the item or hope that 1 of the 5 delivered to the store isn t already sold. According to other reviews
people aren t receiving the items they ordered which is why I m skeptical of preordering it. What successfully company operates like this? Even the Mary Kay lady has products on hand!! I have tried to work with them however it s something deeper going on. I even called the Charlotte store because I m in desperate need of my makeup that s been out of stock for 2months and their CLOSED for business!! I ll be headed to my local M.A.C counter TODAY!!

M
3 years ago

I took my daughter there for eyebrow waxing. It wa...

I took my daughter there for eyebrow waxing. It was a horrible experience for her. It is not just the wax burned her it looked like the wax ripped her skin. The next day It caused a bleeding in the areas under her eyebrow for both eyes. It was so painful. I will never go there again.

T
3 years ago

I went to Bovanti in Four Seasons Mall to get my e...

I went to Bovanti in Four Seasons Mall to get my eyebrows done. First time going there. HORRIBLE! I told the lady that I have been growing out my eyebrows for 5 months, and that I was a little nervous. Told her I like them really thick, just shape them up. I even showed pictures of how I had them before. Well she just waxed away, then started filling them in with a bunch of makeup before showing me my brows. Once I got home to wash my face I seen my brows and they are awful, one is so thin and arched so bad and the other has a huge hole taken out of it! I have never had anyone mess up my eyebrows this bad! I m so upset and I will NEVER return!

W
3 years ago

Great cosmetics company I get so many complaments ...

Great cosmetics company I get so many complaments on my makeup and I just tell people where I shopped for it. And that if you.want to look like the boss you have to pay the cost. Thanks Bovanti..

V
3 years ago

I place an order on May 15th to received most of m...

I place an order on May 15th to received most of my order today, June 8th. My receipt shows product names but the actual items received was completely different. I am not a dark skin woman so why did I receive a dark camouflage cream and tan pressed power which is a little light... the two colors don't match up. I asked for moisturizer not sunscreen. I have sunscreen with zinc that's from my dermatologist.

My receipt indicates foaming cleanser, I received a scrub where I can't use daily I have rosea my skin turns red when I use a scrub. I have sensitive skin this will not work for me. I didn't receive a toner for reason it's coming later.

How do I get my money back? I will be happy to send the products back. I informed the caller that I am under doctor's care for my skin.

Vickie Collette

K
3 years ago

My favorite makeup counter! I always have a positi...

My favorite makeup counter! I always have a positive experience with the girls in the store and they remember me when I come in. They make suggestions for new products I might like and keep a steady flow of new colors and products to choose from. If you need a makeover, they is the spot to refresh your look. They are busy, but that's because they have a great products. Love Bovanti!!

M
3 years ago

I purchased Bovanti products before and loved it s...

I purchased Bovanti products before and loved it so I went back to purchase more. The lady working was helping another client so I patiently waited. Once she finished she (Murphy) began showing me some foundation. While I was telling her what I liked and disliked about the product, she yells "HEY PROFESSOR" out the store and across the hall. "Professor was across the hall a few steps from walking in another store. The lady then walks out the store to talk to "professor". So I'm sitting in the store alone for about a minute before another employee walks in ask me did I like the product, then continues to walk to the room in the back of the store. So once again I'm sitting in the store alone while the lady was out talking to the "professor". After about about 45 second, I politely walk out. I drove 40 minutes and had intentions to spend most of the 140.00 that my boyfriend gave me to purchase make up for Valentines Day. Smh

L
3 years ago

Listen! You got makeup needs or are challenged in ...

Listen! You got makeup needs or are challenged in that area like me?... this is THEE place to go. Their makeup is tops and their staff are knowledgeable and friendly. Im going to take a makeup class in a few wks and I can't wait! The owner is wonderful!

K
3 years ago

This place is amazing. I have been a "Mac" woman s...

This place is amazing. I have been a "Mac" woman since high school. I stopped by here during their anniversary. The young ladies were kind and helpful! They have won me...no questions. I was having painful skin issues from wind burn. Their specialist knew exactly what I needed. Not only that, my foundation matches PERFECTLY which is an issue I have had in the past with major cosmetic companies. And to top it all off...THE VALUE!! It's less than mainstream make up, better staff, and they have better matches with shade and color. I will be going back forever!

K
4 years ago

It took extra long to be cashed out for two items ...

It took extra long to be cashed out for two items that I've waited for for almost 5 months. I chose my item and then when I'm at the register with my items I get both sound ladies asking is there anything thing I was looking for .. eyebrow raised in look like nope. I'm at the register with my things..The young lady at the register is trying to help the customer in front of me but doesn't know how to do an exchange or return it take 10 mins to get cashed out for 2 items ... Not the best but hey I waited 5 months to get the product what's 10 more mins right ....

C
4 years ago

Marquis James, the owner, was so helpful, patient,...

Marquis James, the owner, was so helpful, patient, and accommodating. She mailed my order to two different addresses even though it was my fault. I love Bovanti cosmetics and highly recommend to anyone! Keep up the great work!

N
4 years ago

UPDATE: The owner called me to apologize for the b...

UPDATE: The owner called me to apologize for the bad experience. She also offered to give me a $50 gift card. I really appreciate her calling and understanding why I was upset.

I had scheduled a make up appointment for my engagement pictures. I arrived just before my appointment time at 11:00 only to find no one in the store, no lights on, nothing. So I waited 10 minutes and still no one shows up. The owner arrives at 11:20, 20 minutes after the store is supposed to open and when my appointment was supposed to start. I finally get in the chair and say I want a natural look. She caked my face! I didn t even look like myself. I also told her this needed to be quick because I had to get to my pictures. Long story short, I was late. I wanted to book Bovanti for my wedding, but definitely not now. How can I expect you to be there for my wedding day when you can t even open your store on time?