Borror Reviews

Worst leasing company ever! Extremely rude and unprofessional staff, poorly managed, and there is a daily mateince issue with the building.

I am not sure how any business trusts Borror Properties to manage anything!

We pay $300 a month in HOA Fees at Schottenstein's Cottages at Northlake.

The trash & recycling is occasionally picked up. The grass is occasionally mowed but never cleaned up. No other landscaping is ever done, despite it being a service included in our HOA fees. In fact, we have had to replace two trees, add eight additional bags of mulch, replace two bushes that they mowed over (that we paid for because their idea of landscaping new homes is a joke!) Some of our siding had to be replaced because the landscaping crew cracked it in several places.

We also have snow & ice removal. Last winter they asked us to designate a "SNOW CAPTAIN" so that we (the residents) could inform them (Borror PROPERTY MANAGEMENT!) when we had snow or ice that needed removed.

But the best part!??!!! We paid $5,000 for an "upgraded" lot on a pond. It is now a swamp because it has not ever been cleaned or treated. Two thirds of it is cat tails / reeds & the other third is algae, trash, dead cat tails / reeds and God knows what else. It looks like a swamp & smells like a sewer. However, Borror has $5,000 in their budget for yearly pond maintenance!!! There is only one pond aka swamp. Where is the $5k going that residents pay via HOA fees?!

Before a Borror employee comments on this review, in shock and awe that this is happening -- please know that they are fully aware. Residents complain. Schottenstein employees complain. We have sent weekly emails for 15 months and NOTHING has been done.

We are all fully aware that this is not completely Borror's fault but also, and more importantly, Schottenstein's fault -- but that is a story for another day!

No one ever replies when you call and leave a voicemail or email. They replied to my google review before they responded to my email. Been going through this for 8 months. They always say to reach out to resolve, but they never respond. Don t know why I pay so much quarterly for nothing.

Awesome group of Property Managers! The patience and communication has been a great turning point for our own connections! Highly Recommend.
Stevie is super sweet!

Living at The Beeker has been adequate. They are conveniently located to the Short North area and that is about all it has going for it.

The management is very poor. I have never had to submit maintenance requests at the rate I do here. I should mention they strictly enforce the no cars without a tag rule. If you want to have friends or guests over you re out of luck and they ll need to find street parking. A tow truck comes several times a day to remove cars. Also be prepared to re-send emails multiple times because they are disorganized.

The common areas in the subdivision The Pines are absolutely disgusting. Our so called walking path is overrun by a field of Ragweed. They claim they are only mowing this once a year. Fleas, snakes, and grasshoppers have taken over this space. Coyotes have been seen hiding in the tall weeds. This path is dangerous and it sits in a community of homes in the 400,00 & 500,00 price range. The trash has not been removed from our park since March. When you call the office nobody answers the phone or responds to email. Our HOA fees are way to expensive for the lack of care to the community.

This HOA is absolutely horrible. I have tried for 5 months to get a approval for a fence and no response. They allow cars that don't run fill up our side streets and the geese have taken over the park. Why am I paying HOA FEES!

This is the HOA to our very nice neighborhood. Ive been calling and emailing for mo this to ask about getting an approval for something and no answer.

Have you ever wondered how you could pay a service provider to charge you late fees when you are setup in their system for auto-pay? Well, if you're interested... Borror is the company to manage your community.

$25 late fee for $12 in late payments because their system is inadequate and does not adjust to the increase in annual cost, like every other service provider. Maybe the $4 extra per month can pay for the adjustment in coding to their system to fix this issue? Or my $25 late payment? Or maybe to warn a resident that there has been a price fluctuation and therefore they need to pay to avoid a late fee, versus a $25 fee that an auto-pay customer never expects to receive... which is why they are on auto-pay to begin with.

I would give this company 0 stars if I was an option. I'm shocked they have a 1.7 star rating..... with the service I have seen I can't imagine anyone giving them anything above 1 star.

I live in The Woods at Taylor Estates condos. I have multiple issues that I have been complaining about for over 2 years that they will not address. But yet if you leave your trash can out for an extra day they will take a picture of it and send you a notice in the mail that they will fine you....... quit wasting money and things like this and fix the issues with our community!

Don't waste your time filling out their online issues form. They don't respond to them or even look at them. Every time I call their office I get the voicemail and good luck getting a call back....... that's pretty much impossible.

The only time I think I have spoken with someone is when I caught one of the Borrow managers Amy outside and like 4 of our neighbors cornered her to express concerns because they won't fix any of the issues....... I would be embarrassed to be associated with or to work with/for a company like this......

I attached pictures that I have sent them. Down spout plugged and backs up water around the house. Dirt settled and insulation exposed critters pulling it off. Dirt around condo not to code and no slop so you get water running down the walls. Had to reseal my basement walls because of this. Water leaks in around my bay window during heavy rains. Caused said and if not fixed soon they will be replacing my drywall. Ac unit tipped on an angle bc of the settled dirt which is hard on an AC unit. Mold growing on siding. Blocks deteriorating on the front stoop. Cover missing on side of neighbors condo. My other neighbors condo missing gaurds over vent covers and birds are nesting in his dryer vents. This is just what I see.....