BODEBOCA

I've been a customer for about 5 years. With a volume of about 5000 euros per year. At first I was happy. Deliveries have always been a bit irregular, an order can arrive in 3 items, for example, but in the end everything arrived without claiming. That until the last installment. I spent a month claiming a box that did not arrive and in the end worried that they would not give it to me, since according to the delivery note they had already delivered it to me. When you send an email to their after-sales service, they always say ... due to the high volume they can't answer ... you have to wait 48 hours. We are quite pessimistic. I tried to get a supervisor to call me but that was denied. In the end the box arrived but it was a fight. I did not like it. I think Bodeboca is for the masses. It is the McDonalds of selling wine online. I will certainly look for a more premium provider.

I registered at Bodeboca a couple of weeks ago as a premium customer. As regards the speed of delivery I have nothing to say. They are effective. I didn't like two things: - I requested a shipment of five bottles for gift (1 euro additional cost). I imagined that I would receive a packaging per bottle. It was not so. I got a package for two bottles and another for three. Logically, they don't help me at all. I called to make a claim and they told me that there is an information note when you click on the option of gift packaging informing the client that Bodeboca chooses the packaging minimizing the number of packages, and that if you have a special need, contact them. Obviously, I did not read the message carefully. My mistake. However, this packaging policy makes no sense. The normal thing that one expects if one asks for more than one wine as a gift is that the same number of gift boxes arrive. The option proposed by Bodeboca by default is just the exception. The packaging policy should be just the opposite. To minimize the number of gift packages have not minimized the cost of them, which has been the same (1 euro per packaging). In short, I have to settle for some packaging that doesn't help me. Lentils or lentils. - As a premium customer you also have access to campaigns and special discounts. One of the Gourmet products caught my attention. Specifically the tea gift packs of the Kusmi Tea brand. After making a small check of the prices offered, I discovered that even with the discount they had a similar or higher price than other websites where they offered this same product. I sent an email to comment and they answered the following: "In response to your email, indicate that prices are given by different internal and external factors (purchase price of the product) that are not identical to those of other companies. On the other hand, we also indicate that our promotions apply to the average price in the product market and not to our sale price. " If it turns out that campaigns and special discounts have nothing special, they don't make sense to a customer. In reality, they contribute to achieving the opposite effect to the desired one.

He had already stopped buying from them, fed up with problems in the cast. Now with the confinement, come on, I'll buy online again ... fool, I have fallen again: they keep my money, the distributed one gives me what he wants, you call, they are all good little words but they do nothing, that is my almost 200 in your pocket. And my time and my despair, over and over, who pays for it? FLEE!

MISLEADING ADVERTISING BUT NOT POWER, THEY SEND YOU NEWSLETTERS WITH VERY COMPETITIVE PRICES THAT DO NOT HAVE IN STOCK..A DECEPTION ,,,,, THE OLD TRICK TO SHOW PRICES VERY GOOD BUT THAT IN THIS MOMENT THEY CANNOT OFFER YOU, I SAID A DECEPTION