BMW Toronto Review

Excellent staff and dealership. Simon Yarwood is an amazing sales rep and a man of his word. Great purchasing experience at BMW Toronto and I will be back! Thanks again.

I have just purchased a pre-owned 2016 BMW 328d from BMW Toronto and the overall experience was great. Mush was very knowledgeable of the car and answered all of my questions. He addressed all of my concerns in a professional and efficient manner and was even willing to stay late to deliver the vehicle earlier. I would recommend his service to anyone looking to purchase a pre-owned BMW.

Johnson

Jo Wong, the Chinese lady who offered me an outstanding services. Save my time a lot! I love my home dealer!!!

Samir Umer helped me get my dream car. He was extremely professional and would highly recommend him to anyone contemplating purchasing a BMW

Ahmed Mourad is simply a dedicated and hard working Sales Consultant with having the best interest of his customers. He went above and beyond of his capacity to ensure that we get the right car that we want. I've dealt with a lot of Sales Consultant but its the first time that I dealt with a sincere professional. I would highly recommend Ahmed to my friend and relatives. Thank you Ahmed for making our first BMW purchase a pleasant experience. Looking forward to dealing with you in the future.

Rico P.

Long story but I lost the cover to the tow hook receptacle on the front bumper. It is a flat plastic washer (about the size of a two dollar coin) designed to be pried off (with a flat head screwdriver) in the event the car needs towing. Then simply snapped back on, with your thumb, when done. I needed to replace the part. BMW Toronto wanted to charge me $80 for the part (a small plastic cover) which is bad enough. But then they wanted to charge me one full hour of labour, at $164/hr (plus taxes), to "install" this plastic cover back on. It literally takes 5 seconds to snap it back on with your thumb.

Left me thinking these guys are crooks. Be careful.

Felix is very easy going with, strong suggest!!!!!!!

If your looking to purchase a new BMW, I highly recommend Kent Ke. Kent's dedication not only the sales experience but the exceptional post sale care is unprecedented! Over the years I have experienced many vehicle purchases and the experience with Kent @ BMW Toronto has truly been the best anyone could ask for !

Dont bother trying to contact. They wont bother to return calls or emails. Business must be great.

I just recently purchased a pre owned bmw x6 from BMW Toronto and without any hesitation i can say these guys are the best at what they do. Everyone went the extra mile to ensure that everything went right with the purchase, especially Mujtaba Hassan who made sure our experience was worth while. I would highly recommend these guys, theyre amazing! nothing but kind words.

I had an unreal experience purchasing my first BMW. Simply put, Krish Mulchand is a legend. Thank you Krish - BMW is lucky to have you.

We had Samir Umer as our sales agent, he has done an amazing job and we really appreciate his job, he is highly recommended!

I've just purchased an M235i from BMW Toronto. As a former employee I was used to the superior level of customer service and professionalism displayed by the sales team. My sales representative, Mujtaba (Mush) Hassan was outstanding in providing me with the car I wanted at a great price, and creating an easy and smooth process of delivery. I couldn't be happier with my decision to to choose Toronto as my location and Mush as my Sales Rep, very impressed and satisfied overall!

Consistently the worst service I've even gotten from a BMW dealer.

Bought new X5 needed parts a month later and told up 6 weeks wait! New car no parts!
A week ago informed the expected wait 3 months. They don't return calls now. BMW Can just says be patient. Consider your purchase carefully! Next time back to Mercedes.

Was a pleasure to have dealt with Ahmed... a truly honest gent that delivered on every promise and displayed a genuine level of care. Thanks for everything!

Great service but the labour costs are simply outrageous. The hourly rate for labour is insane -- this needs to be tamed otherwise I will have to service my BMW vehicles elsewhere. This dealership could get a lot more business if they made their labour costs more reasonable. Also, several times I've had to call to follow-up on what the status of my car was when I was explicitly told that the dealership would follow-up with me (the agent simply forgot about me).

Ahmed Mourad was great helped me get one of the first 2017 M2 in Canada. Thanks for the excellent service. Keep up the great work.

We bought a BMW 330i last week and we couldn't be happier with the car. Samir Umer made sure we found the car that suited our exact needs. He was professional and patient and made the whole process very smooth. Otherwise, the employees we encountered from beginning to end were very courteous and professional. Would highly recommend this BMW dealership and more specifically Samir Umer.

Four days ago I drove away in my Alpine White 435xi with M-performance & premium package. Love the car, but more importantly, loved the entire process of getting the car. It was a seamless, stress free process made complete by two words - Wesley Schanzenbacher. If you ask for him you can be assured you will receive the same due care & attention he provides his most prestigious clients, the international diplomat. This guy is a consummate professional with a "can-do" attitude. He exudes genuine enthusiasm & passion for the brand and is actually excited to show you one! It's no surprise he's a gold sales master... so if you're curious why they call a BMW "The Ultimate Driving Machine", head over to BMW Toronto & ask for Wes. You won't regret it!

I purchased an i3 and had great experience with both Samir and Kashef. Although the sales process was complicated and out of the norm, they both, specially Samir, went out of their way to make sure I am happy with the purchase. I would definitely ask for Samir specifically if I had to do it all over again.

Just purchased a 2016 BMW demonstrator from the Pre-Owned department we are so excited! And, part of that excitement is the great start we had because of our sales person - Les Bulka made the dreaded car investigation, purchase and delivery process quite enjoyable. Would recommend BMW Toronto and Les 100% to family and friends.

I recently purchased my first pre-owned BMW from Toronto dealership because it is one of the biggest BMW dealerships in Toronto, has plenty of inventory and offers excellent prices because of large volumes of sales. Because of the premium brand I expected high level of service but reality exceeded my expectations. Sales manager Les Bulka made all the experience a pain-less and enjoyable one. He answered all my questions regarding the vehicle's features and options and spent a lot of time with us test driving, discussing details and showing car's features. Overall experience was very positive, I am sure I've got the best car for the money.

Well organized store, helpful sales staff, zero time wasting.

Very helpful and professional salesman. I bought one car 2 months ago and just referred my brother for another one to Eiraj in just under 3 months.

I recently bought a 2013 BMW 328i from BMW Toronto. Simon Yarwood was my sales consultant. He was great to deal with and was very knowledgeable. The whole process was smooth and stress-free. When I picked up the vehicle on delivery day, it was shining like it was brand new. I highly recommend Simon Yarwood at BMW Toronto if you're looking to buy a nice vehicle.

My wife and I highly recommend Wilbur at BMW Toronto. He is knowledgeable, experienced, and friendly and made the experience comfortable, informative and enjoyable for us both. Thanks again Wilbur.

It was a great experience from beginning to end. From deciding on the type of vehicle to the test drive to delivery. They completely worked around my schedule, even when there were last minute changes.
EDITED
I needed a replacement vehicle so the first place I went to was back here. It's been about a year and the person who helped me out no longer works here, but the service has not changed at all. Satchel Ives was helping me and he was more than happy to go out of his way to make sure every question I had was answered and I have no doubt in my mind that coming back was the right call.

My family and friends are BMW enthusiasts and have purchased many cars from Kashif Qureshi back in the day when he was a sales rep at Parkview BMW. His customer service could be matched by a few across various industries and that is why when Kashif got a promotion and relocated to the downtown dealership we all followed him there.

Since Kashif became a manager, he had to pass me on to a sales rep and that relationship didn't work out too well, but no worries! After a quick feedback he introduced me to Usama Khan who insanely surprised me with his positive energy. Not only Usama was extremely helpful in putting me in the perfect car, he did that with a great attitude and respect. I didn't have to go through an unpleasant "car salesman pitch" that really diminishes your exciting experience of buying a new car.
Equation to this great experience is very simple: Usama very clearly understands that there are more than 5 other dealerships in this city with more than 10 sales people in each. If for a moment I will fell like a "second class" customer or I am wasting his time there are a lot of other people who will be glad to take our money next time around. That is why with Usama it's not just about buying a car, but about how you get treated post purchase.

Kashif is of course still watching over me from his glass office, but if you need to buy a BMW, Usama is the guy you want to ask for when you get there!

Mint shop. Sick whips. Friendly staff. They do it for dale!!! if you need bald eagles they got plenty! ;)

It was a very smooth process from beginning to end. Samir Umer not only was a genuine salesman and a gentleman but was also a true professional. His knowledge and experience in auto sales was far superior to those I encountered with at other dealership.

Samir's approach was quite relaxed and there was no pressure from him at all. He found a way to make it work in my favour... Thank you Samir !!!!!

Finally, the deal would not have been possible without the help of Sales Manager and the Finance Manager. Thank you all for your patience and help.

I went to BMW Toronto with my brother just to pick up the car that my brother bought. Mujtaba (Mush) Hassan, BMW's star sales consultant, helped my brother get the car. I ended up getting myself a 2013 BMW 328i XDrive. Mr. Mush is again the person. There was no pressure whatsoever. It was simply a boutique experience. He hooked me and my brother up with two fantastic cars. I highly recommend this dealer and anyone looking for knowledgeable advice make sure you ask for Mush when you go there.

Wesley was an excellent resource during the prospecting period and influenced my decision by understanding what I valued most. The delivery from Kristen was thorough, up-beat, and a great way to step into my new 5. Very pleased with the experience at BMW Toronto.

I had excellent experience in BMW Toronto i found my car with my budged by excellent customer service, support and follow up from Ahmed Mourad and Kristen
I highly Recommend Ahmed & kristen if you want to have Best BMW car Deal, Ahmed His Great Man and very Knowledgeable for BMW Product BMW Toronto 5 stars service

I bought my BMW from Paul Andreana recently. It was an extremely pleasant and enjoyable experience to work with him. He was very helpful & dedicated through out the process and took the time to go through all the car features and made sure I got what I was looking for.

I would really recommend you ask for Paul when buying your BMW.

I would like to thank to Salman Majid for his great service!
He is very knowledgeable, kind and patient. He helped me install all accessories that I purchased past 2 years as I did not have confidence to install properly. I would highly recommend Salman for your needs. He is amazing! I am looking forward to getting more goodies from BMW Toronto.

Be My Wife - Once U have one U will understand . Its a way of life & a way of the road ! I fully recommend them !

Impeccable customer service. Never felt pressured, all my answeres were taken care of promptly. I love my new car!

This is the third of many bad experiences with this dealership. I first made the huge mistake to get a BMW after my Mercedes lease ended. They are very rude and do not even compare to Mercedes in any way when it comes to service. I just got home from having my car in to replace the muffler (this is a 2016 BMW X3 M sport with 7,000 ams on it). The fact that is needs to be replaced is bad enough. Then I make the mistake to leave my wallet in the car, but think later there is no way they would actually steal from me. I happened to have $100 cash in my wallet. The minute I get the car I went to where my wallet was and wow - the cash was stolen. I went to the Manager and didn't apologize, he acted as if I was lying. I do not need to try to scheme for $100.

Overall my experience with BMW from the car itself to the service has ben terrible. I also wrote a bad review for the sales guy when I bought the car and the sales rep called me to ask me what was wrong? are you serious. This is your practice.

Beware this dealership

Learn from me - buy a Mercedes.

I can't wait to lease bust my car and get back with a real luxury car company

My recent service appointment at BMW Toronto was far from excellent and the treatment I received during my service appointment from Maria Karabas (service advisor) was both frustrating and disappointing to say the least. I had a service appointment scheduled to repair the clear coat on the front driver's side of my vehicle which had been repainted prior to my purchase of the vehicle without my knowledge (I purchased the vehicle outright 8 months ago from BMW Toronto and this work was not documented in the service history or disclosed at the time of sale).

The sales manager was aware of the issue and immediately scheduled my vehicle for a service appointment to resolve the problem. However, upon my arrival and introduction with Maria Karabas, I was met with an arrogant and condescending attitude. She informed me that she had no record of my vehicle having been repainted and that it must have been a misunderstanding between myself and the sales personnel that scheduled the service appointment. I informed her that I had driven from St. Catharines to Toronto (not to mention used personal vacation time off work) and asked her to at least give me the benefit of the doubt and contact the sales manager directly, especially considering the amount of trouble I had gone through to arrive for my scheduled service appointment. She rudely replied that she didn't report to the sales manager, that she had more information and authority than anyone in the sales department, and that I wasn't allowed access to speak directly with the sales manager (located on one of the upper floors of the same building). Afterwards, I left a message for the sales manager who must've contacted Maria Karabas because she immediately came back out to greet me in the dealership lobby with a completely different tone.

Less than a week later, I noticed that the clear coat on the front driver's side fender above the wheel well was also starting to peel. I contact Maria Karabas as well as the sales manager at BMW Toronto and was told that they have no record of work being done to this area and that I would have to submit a separate warranty claim through BMW Canada. I've never had a worse customer experience and if I could rate my service experience at BMW Toronto, it would be 0/10 - definitely would not wish this experience on anyone. As soon as you purchase a vehicle from them and they have your money, they couldn't care less about customer service and satisfaction ("Sell it and forget it").

Nice sales reps here, bought my son a car from this location great price.

Tim Sarch. A1 service.
Vanessa Linardi. A1 service.
Best motorcycle experience I've ever had.

I highly suggest you call if you're in the market for a bike!

I saw an ad for a 2011 ford escape on auto trader. I called in and the receptionist promptly transfered my call to used car sales. I was pleasantly greeted on the phone by Mas Kangavari. We set up a test drive and I came in on the Saturday. Really liked the vechicle! Excellent shape! Mas was really helpful showing the vechicle! Great guy and great asset to your team! I purchased the vechicle and am really pleased with it. Really enjoyed doing business with him and with the establishment! Thanks for helping us out! I'd recommend seeing Mas if you do business here!

I had a great experience with the team at BMW Toronto, and in particular with Superstar BMW connoisseur Ahmed Mourad! Ahmed was a thorough and complete professional, takes ownership of any issues and ensures complete customer satisfaction. Ahmed and his colleague Kristen are great assets for any team to have, and if you are in the market for a Bimmer.....Ahmed is the guy you want to go see. Thanks for making Christmas come early!

Great Service and Great Experience. Love the Car. Satchel Ives was the Sales Rep dealing with me. He was professional and very helpful. Overall very happy with the experience. Will be back in few years for an upgrade. KT

I recently worked with Adam Wiseby at BMW Toronto and had a great experience as I transitioned from an X3 to a 328d. This is the 3rd time working with Adam and all instances have been positive.

I found a car in this place. I applied for credit and the finance manager tried to sell some warranty. When we said that we didn t want to buy warranty. She didn t wanna sell the car and she didn t spend time on us. In conclusion, my credit application was failed. And I didn t get the car. Stay away from that finance manager!!!!

The two stars are gained by the 5star experience at Motorrad. The car section is the worst. I was invited through American Express to test drive one of their cars and I would be given an apple gift card. The representative at BMW was rude and asked me if I was just going to test drive it for the gift card. Would not allow me to test drive it and then told me I was not getting a gift card. Manager was not in. When I called in i was given the run-around. Horrible costumer service. Thank god I only have BMW motorcycles and not cars.

Unprofessional sales man and Manager. I ordered X5 2019 and i told them i will pay full no need for lease contract or finance. I placed a deposit of $2000 and they told me that on 30/11/2018 it will arrive. I waited for 2 months, and after the car arrived the salesman told me that we can t get the car unless we lease it or go through finance. I turned the deal down and was given my deposit back. Later that day I went to another dealer to make a new order, I was shocked to be informed that I can pay cash the full amount .I asked them to check if my old order is still there to purchase it. I was told that it was sold already.
Pls if you want to buy a new car just check other dealers.

I recently renewed my BMW lease. I've been a BMW customer for many years and BMW Toronto is the best dealer in the GTA. Usama Khan was my sales rep and he was super knowledgeable, friendly and worked closely with me for several weeks to get me the vehicle that I wanted. I'm extremely satisfied with the staff and service at BMW Toronto and would highly recommend them.

From the first moment we walked in the door to the day we drove our car out of the showroom we had nothing but the most attentive and professional attention. Every person we dealt with made us feel very special. Our representative, Usama Khan, was the highlight of the entire experience. Not once did we feel pressured, and he was mainly concerned with getting us not only what we wanted but more importantly, what suited us best. The vehicle is amazing of course and that was to be expected, but the experience we had was a delightful surprise.

Just got I think my 8th car from BMW Toronto. Always a good experience and great service.

Picked up a 335i M performance a little over a week ago. It drives great and the salesman, Simon Yarwood was very helpful, knowledgeable and passionate about the brand, which only made the experience as a customer that much better. Overall great dealership with a great staff working there.

My first visit to the dealership was in Jan with a friend who was looking to buy a BMW GS1200 but as this bike comes in two heights, he wanted my opinion before making the final purchase. We were looking around on the floor & not greeted by anyone as it seems they judge people by their appearance & we didn't look like ptotential buyers to them.
We found 2 bikes on the floor with different heights so we started measure the ground clearance as that's the most important part on the adventure bike & while we were doing that on one of the bikes, first a staff told us very rudely don't touch it as it is sold & then 5 min later rolled the bike in the back while we were on our knees comparing the ground clearance.
That ticked me off so I walked out of the dealership upon my friend suggested that he has spoken to BMW ENDRAS on the quote and if we should visit them instead, long story short we ended up buying not one but 2 bikes from them, 2017 GS 1200 & R9T both fully loaded with combined total of $55K.

Bottom line is todays day and age, if customer service is not top notch you will lose business, period!

Sales guy botched jump starting the vehicle we were looking at ( it started smoking) and then sold it to someone else after we requested they fix it and let us know when it was ready. Wasted our time coming to look at a vehicle that couldn't even be test driven.

The service here is really second to none. Its nice to know that you will be taken care of. Whether it's sales or, service, BMW Toronto is on point! Highly Recommended.

Samir Umer made my purchasing experience simple and hassle free. I feel confident talking to him from the first time walking into the BMW dealership in Toronto. I looked into various options of BMWs. At the end of our first meet, I did not commit to any purchase. Samir, did not pressure me into any decisions and was responsive with my long list of questions. In fact, 2 months later I went back to him, because he was honest and professional throughout our interaction. Samir has a good heart and genuinely cares for his clients. Thanks Samir!

I would like to thank Satchel Ives for a great sales experience in buying my new M4! I love the car and the process was seamless and professional, he followed up and ensured I received my cover for the car as well. I will definitely be dealing with BMW Toronto for future purchases and recommend this dealership and Satchel in securing that dream car you've always wanted.

Service department seems to be pleasant and efficient with very nice advisers and porters, however my sales experience has left this 1 star lingering. Shame.

Recently purchased an X4 from BMW Toronto and was extremely satisfied with the entire process....My Sales Consultant, Simon Yarwood went above and beyond...helping me locate a vehicle, offering to help find a buyer for my previous car, and even picked my wife and I up at the Train station. (We reside in Amherstburg and took the train in to pick up the vehicle). Will definitely look to Simon when ready for our next vehicle...truthfully made the experience a great one!!

I only have great things to say about my experience with Jennifer from BMW Toronto!! It's always refreshing to meet someone in the service industry who actually enjoys what they do and is happy to help their clients.

She was super knowledgeable, but more importantly, explained things to me so I actually understood, and didn t feel intimidated. Service like this should be recognized!

It was my first car in Canada and what an experience it was. I must thank Samir from guiding me from Day 1 until the delivery. His calm nature, giving honest opinion and attention to detail on each and every pieces/features of a BMW is commendable. He not only provided me directions on step by step process to choosing the right BMW that suits my lifestyle, need and comfort, but also helped me find the right deal that suits my budget. I recommend to go with Samir whenever you are in need of a BMW!!!. Thank you Samir!!

the service they provide is awesome if you are looking or thinking of buying a BMW this is the place Felix can get you the best price

Had and excellent experience here. Friendly staff. Not too pushy. A car was available for a test drive right away. Even got a gift for test driving. Definitely will come here when ready to purchase.

Cannot say enough about our rep, Samir Umer. From start to finish, a top notch guy. He guided us through selecting the perfect vehicle for our growing family and really took the time to explain all the features. He is extremely professional, and made our first experience with BMW one to remember. I am satisfied with our purchase and he continues to offer support when I am in need of help.
Thanks again, wonderful service!

Just took delivery of my new X3 which is the second from Samir Umer.

Samir made the lease return and new car selection effortless and I very much appreciate his calm, patient and professional service.

The team at BMW Toronto supported Samir seamlessly which made the experience perfect.

Excellent customer service and one of the best designed dealership in Toronto

Hi very bad experience salesman finish deal with us we was paying full amount for car but they deal with another person waste our time don t trust

Great service all around! My salesman, Salim Jabban, was extremely cordial and professional, and he made sure all my concerns were addressed. It was a delightful experience to make a purchase at this location. Promises kept!

I picked up my X3 this afternoon and Mush Hassan.did a very good job handling the situation even if it was a very very crazy day. Value this guy!! Very nice and friendly with customers. Happy to recommend with my friends. All nice and easy to talk with. Thanks to Janet and Melissa as well. Keep up the good work guys, two thumbs up!!

Exceptional customer advocacy, and genuinely good people to deal with. Thanks to Sherry in the service department for such outstanding client care during a difficult situation. I look forward to many years of repeat business.

Fantastic showroom. Great service all around. Wife is happy :)

I worked with Satchel Ives to purchase a used 5 series BMW and could not be happier. We explored a number of options and I found the perfect vehicle. He was extremely knowledgable and a pleasure to deal with. I would highly recommend working with Satchel to find the right car for you. I will be a lifelong customer at this dealership going forward.

Had a great experience buying my first car here! Ambross was extremely helpful and answered any questions I had with full honesty!

Bruce Sedighi, the perfect salesman! Got the best deal through him on BMW X1. Not only sales, but also he followed up after the sale. Highly recommend him.

Sold my mom the most beautiful bmw ,she doesnt even let us have drinks in it

We bought our X3 from the sales rep Barrington, and he was very accommodating. He bought us winter floor mats for all seats and the cargo because we asked for them. However, the manager on the fourth floor doesn't seem to care about your presence if you're not 100% willing to make the purchase, which would be a detractor for all customers.

Updated - August 29, 2019:

Today I took in my x5 for scheduled maintenance. I was helped by Maria Karabas in the Service Department. In an otherwise routine and uneventful day, Maria turned out to be a most surprising and welcome ray of sunshine. I showed up an hour early for my appointment, in the hopes of being able to wait on-site so that I could get my vehicle serviced and picked up earlier than as scheduled. I wanted to get a jump on my day. But I knew this might not be possible given the size of this dealership and the number of other customers waiting to get serviced first thing in the morning. Maria (and the wonderful service team at BMW Toronto) got me in and out in just over an hour (they had promised 2 hours), with my vehicle all washed and looking brand-new. By far the most positive aspect about the experience, however, was Maria's bright smile and her incredible friendliness, warmth, helpfulness (e.g. making sure I had everything I needed while I waited at the dealership), and charm--all of which made my day and served to cement BMW Toronto as the best dealership I've dealt with. Maria made my customer experience a most positive one and I'd highly recommend this dealership's service department to others solely for that reason alone.

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I'd bought a 3-series sedan from George Stefankiewicz at this dealership a few years back and I had a wonderful experience. So I decided to return to BMW Toronto and to George in particular when I decided to trade in my 3-series for an X5. Once again, George proved why he is the best car salesperson in the business. Even before our appointment, George took the time to answer a host of questions from me by email and on the phone. On the day of our appointment, George spent no less than 7.5 hours(!) with me to thoroughly test drive two vehicles (an X3 and an X5) and to patiently walk me through each step of the car purchase process. Throughout, I was never pressured to upgrade to any more expensive options, which is something I'm always wary of when purchasing a vehicle. George listened very carefully to what I was looking for specifically, and his advice to me was based strictly and solely on my needs rather than on his achieving the biggest sale for the dealership and for himself. I cannot overemphasize George's transparency and his patience. I walked away feeling very satisfied that I had gotten the best vehicle for my needs; that I had chosen the best options for myself; and that I had gotten the best purchase price for my new vehicle and the best trade-in value for my old vehicle.

In a commission-based industry it is rare to find a salesperson who will put your needs above his own and that of his dealership, and to be willing to spend as much time with you as is necessary in order for you to achieve full peace of mind with your purchase. George is that rare individual. (I should add that during our day together, I witnessed George helping previous clients of his on the phone with random issues such as making an insurance claim after an unfortunate motor vehicle accident. When asked why he was doing this "extra" work, George said, "they're my clients and I try to treat everyone as I want to be treated.") Enough said.

I should also mention the amazing experience I had with Colin Burch, the "Product Genius" at BMW Toronto who finalized all the paperwork with me on the date of delivery and familiarized me with all the myriad and often intimidating functions of my new X5. Colin spent more than an hour patiently explaining every feature to me, staying beyond even closing time to ensure I was comfortable with everything. He got me excited about my purchase and ensured that I drove off the lot with confidence in my ability to use the performance, entertainment, and safety features of my vehicle. Colin clearly has an enthusiasm for automobiles and a passion for his job which shines through in his interaction with customers.

We just bought a new BMW 440i from BMW Toronto and could not be happier with the entire experience. Our rep Satchel Ives was absolutely lovely to deal with, honest, knowledgable and truly committed to ensuring our experience was positive from the moment we walked into the dealership. I would absolutely recommend Satchel to all of my friends and anyone looking to buy a new or used BMW.

Go to Grand Touring (I purchased an AM Vantage instead of a BMW Z4) All employees at BMW Toronto pretend to be intelligent. Unfortunately, they are all just unintelligent simple minded people in professional attire. DO NOT show any employee in that building any type of respect (sales/accounting/receptionist etc.) Just look past their "professional attire" and see them for the unintelligent simple minded people that they truly are. In Toronto you have to have a brain that works. This is not Port Perry

Mujtaba Hassan was a great guy to deal with. Dealership was friendly and inviting. Certainly would go back !!

I originally had some problems when I bought my pre-owned 2013 550i x drive. The vehicle wasn t buffed and polished like they had promised but the sales person advised me that I could bring it back whenever I wanted to have that done. I had a low oil warning within three days of taking the car off the lot and brought it back. They initially offered to top me up but I pushed the issue with management to have an oil change done when I discovered the oil change was due in a few weeks. Would ve been nice if that had been done upon buying the car though. I received back the car and it had a few new noticeable scratches and smudges on it. I was told it may have been due to the car wash and they kept it a few more days to fully address the issue. All in all I didn t have my car for about two weeks right off the start and I was pretty upset on more than one occasion. They provided me with a loaner car free of charge for the duration that I didn t have my vehicle though. There were a few more wrinkles as well but they eventually took care of everything and the sales manager at the time promised me that he d take care of me on my first servicing need.

When I did return the sales manager had been replaced and the one I spoke to wasn t willing to give me more than the tax off my first servicing. I wrote about my experience here and the owner advised me to contact them. When I did, the service manager Kim reached out to me and after a bit of back and forth we came to an agreement that restored my faith in the dealership.

Other than the issues I had at the beginning, the staff there are highly professional and knowledgeable. The dealership is comforting and welcoming. My vehicle is a beauty and I m glad to have bought my vehicle from here.

I would like to first start off by saying that my experience at BMW Toronto was amazing. I was in the market for a X3. My family and I dealt with Owen Gong who was very easy going and patient; he was upfront about the Pros and Cons of the choices we wanted pretty much to ensure we got the best bang for our buck and what he can do for us to get the best price and any savings for us. Owen was honestly the best, he even took time out of his day to FaceTime me to show me my brand new car and how beautiful it looked. If you are looking for a BMW, I highly recommend going to BMW Toronto and asking for Owen Gong, You won t regret it.

Can't say enough good things about this dealership. From our first visit to the day when we picked up the car, the whole buying experience was exceptional. Our salesperson, Ambross Ip, was extremely helpful and pleasant to deal with. The car service experience is also a breeze each time (apart from the costs that are, understandably for a high end BMW dealership, high). Well deserved 5 stars for this well managed dealership.

I just picked up a preowned 328i from this location. Great preowned Rep named Eiraj helped me out and set me up with everything. 5 star service. This location is great, I highly recomend BMW Toronto and Eiraj.

A few years ago I think I post something here saying I'd never buy another car from here. Well I take that back now....! If I could rate these guys on Sales related service I would hand over a 10 star rating without hesitation. Thank you BMW Toronto for your flawless service related to my new ride!

I had a very good experience with Mujtaba Hassan, we spoke initially on the phone about a used i3 on the autotrader site and I arranged a time to meet. He answered every question and we had a no hassle test drive. I purchased the car that afternoon and it was ready as promised on the delivery date. He is still helping to get a couple quirks ironed out with connecteddrive and the i3 app. Would highly recommend Mush and BMW Toronto.

I leased my bmw from other dealership, on my lease end, i couldnot find anyone from my old bmw dealership help me return my lease. i found Felix who speak the same language, he taught me how to get lease end inspection done and all the info i need. he is very easy going, even answered my call after 10pm. after all the excellent service, my boy friend and i deciede to lease another one from Felix not my old dealership.

Purchased my BMW from Kashif and had a lovely experience. Honest advice and good service!

Vince Cappella was helpful throughout my entire experience. He is extremely knowledgeable and a great person to work with. I'm a long-time BMW owner and it doesn't get any better than this! I highly recommend seeing Vince when you're in the market for a BMW.

Purchasing a new car (BMW X1) through Samir Umer was a rare exceptional experience in excellent customer service. Samir is amongst the few sales professionals who understands the value of hospitality and brilliant customer service. The experience from start to finish was delightful... a true asset to the BMW Toronto team.

We bought a used Nissan from this place, and we liked their service. Their non-BMW used vehicles are usually reasonably priced. On the negative side, they require you to have a minimum of $2M liability insurance on used autos as well. Used car buyers usually don t have an auto insurance for $2M, as they tend to go with basic $1M. I hope they can make changes and allow 1 M for used cars.

Just bought a pre-owned BMW X1 at an amazing price with the help of our sales rep Samir Umer. Great experience and great service!