BMW Toronto Review

I am pleased with recent Customer Service provided by Jo Wong.

Will definitely go back to BMW Toronto for future services.

Just replaced 2 Series with new M340i. My salesperson, Adam Wisby was great. No sales nonsense, completely helpful, and extremely diligent. Credible, professional salespeople (Cars, bikes, toys) with a long term relationship approach are rare. I stick with the handful of good ones.

Thank you Samir and team for the great experience leasing a 2019 i3s! The dealership has come a long way since my last purchase in 2015, keep up the great work and promote the i cars!!

Good experience. I have bought cars there for over 20 years.

We recently bought our first vehicle at BMW Toronto. First time is always special and the overall experience is as important as the vehicle that one buys. Samir Umer made our experience memorable, and the overall process very smooth and satisfying. We were in the market to buy our first 5 seater mid-size SUV. We tried various brands and did many test drives before finalizing BMW X3.

During our search process, we met Samir at BMW Toronto dealership and there was an instant establishment of trust. Samir listened to our requirements and helped us choose the right vehicle. As a first time buyer, we had a lot of questions and we went back and forth between various brands, and throughout this time Samir very patiently addressed all our queries. Samir's knowledge of vehicles (not just BMW but about other competitive brands as well) is impressive and he has many years of experience in helping his customers choose the right vehicle, which helped us to further establish our trust in his services.

We really appreciate that Samir was very honest with us and did not try to oversell. He helped us to look at the overall package/features and put things in better perspective when comparing X3 with other vehicles. From the day we met Samir for the first time and till the date of delivery (and post delivery assistance/guidance), he has been very prompt in his responses and professional in his services. We were highly impressed by Samir's courteous demeanor and attention to details in looking after our needs. Samir gave us a great deal on our purchase and a wonderful surprise on the delivery day. We would highly recommend Samir Umer to anybody looking to buy BMW.

TL;DR - BMW Toronto can't follow their own instructions for contactless service or be bothered to follow up with anything.

The customer service side of things with their service department leaves much to be desired. I booked an appointment for May 25 to have my X5 serviced on it's regular interval. Due to COVID-19 I was told pickup would be contactless and that they would lock my vehicle up in the visitor parking lot and to bring a spare key down to retrieve it. When paying my $1200+ invoice for regular service I EXPLICITLY confirmed that I would be coming AFTER HOURS and confirmed that the same contactless parameters would apply; they would lock my car in the visitor lot and I could get it after hours. I gratefully paid immediately and confirmed via text again that it would be after hours pickup.

Low and behold getting to the location on Monday night I found my vehicle locked in their compound with no way to retrieve my car. It was inconvenient as I spent an hour walking down to the dealership, and spoke to the very nice security guard about my issue and decided that mistakes happen and that I would call the dealership and leave a voicemail wondering what happened. I didn't want to get the guard in trouble so I thanked him and left. I called the service tech Stelios and left a voicemail and email on my walk home that night hoping for a call back the next day.

Fast forward to Tuesday at 3pm and hadn't heard a thing. No email returned. No call back. I had to contact the dealership myself and spoke to Stelios who apologized and said he would "talk to his manager" about making things right. I appreciated that notion, and re-confirmed with him that due to NOT being able to pickup my vehicle the night before I had to shuffle my day around and would be back again after hours Tuesday night to pickup again. I further clarified that this wouldn't be an issue on his part and that they would move the vehicle to the visitor lot. Stelios specifically said upon ending the call "I WILL MOVE IT MYSELF RIGHT NOW." Problem solved...?

After I spent another hour of my time walking down to the dealership I find my car still behind the locked gate IN THE SAME SPOT. Hadn't been moved at all. At this point I was upset and saw the same security guard that had seen me the night before and he was as flabbergasted as I was. I brought all my documentation to prove it was my vehicle and that the service was paid for to show him, and he was thankfully nice enough to contact the owner through some means to release my vehicle after spending another hour going back and forth.

I left another voicemail, email, and text message for the dealership to call me back to follow up - it's been two weeks to give them the benefit of the doubt during these crazy times to reach back out and offer a simple apology. I haven't received a follow up to date; Stelios never made good on his first apology, and I am appalled at the ineptitude of the customer service team at this dealership.

I understand this is a 'luxury car brand.' I have no issues with a premium price tag with the service that comes with the ownership of a vehicle from this brand. What I don't understand is the lack of care and attention to the small details like this and even a simple follow up couldn't be followed through on. Unfortunately BMW Canada was not much more help as they referred me back to the dealership at which point I knew this was a no resolution scenario.

Just disappointing.

Great job from the team at BMW Toronto! Thanks to my sales consultant Mujtaba (Mush) Hassan for going the extra mile. Made purchasing from out of town stress free.

I would highly recommend this dealership to anyone looking to purchase a bmw.

Samir helped my family get into a new BMW X3 smoothly.

I have an excellent experience in BMW Toronto, staffs there are knowledgeable and professional and very friendly. My sales representative is very informative and proactive. His name is Ahmed Mourad, I would definitely refer him to my friends and family. And also Andy Ni, very helpful with the delivery of my car. Overall, it was a blast experience.

Had a great experience buying my 7th BMW {5 Series) at BMW Toronto with Jamie Wagdin he answered all my questions before I came to pick it up & the car was like he said it was, no bull just great service. I will be back for my 8th. Thanks Jamie

I had the pleasure to talk to Satchel of BMW Toronto while I was hunting for a good bmw car. He was very meticulous in understanding my exact requirement and presenting me the right car. The whole buying process was amazing and I enjoyed it a lot. Thank you Satchel and BMW Toronto.

Great experience at BMW Toronto. I had flat Tire on Friday. My local dealer would not fit me in. The parts manager was able to source the tire and fit me in for service. I will now send my parents and husband to BMW Toronto for service in the future.

Last week I got my Pre-worshipped 328i Luxury Line. It is my first car here in Canada. I was bit confused at first with the color and the required features but at the first day we met Mas Kangavari. Mas took his time to find the correct match between need and look and we went second day to finalize the car. Also the car was delivered on time. Without his help I couldn't have bought this one. He explained all the nitty gritty before handing over the car on the day of delivery. The service is very friendly and assuring, you will never feel under pressure.

Thanks to the team and I look forward to see you again on September for the scheduled service.

I had an unforgettable experience testing and financing my first car ever at BMW Toronto. Sadra helped me throughout the entire process and made me feel confident with the details. I look forward to doing business again with Sadra.

Recently purchased a US spec 1989 e30 M3 via auction and had BMW Toronto do the inspection, general service and some specific repairs once the car was in Canada.
The team at BMW Toronto not only did a tremendous job sourcing missing parts and fixing the car, but also keeping me on top of everything and offering multiple options for each stage of the repairs or replacements. Special thanks to Desmond (Service manager) and Hal (Service advisor) for handling everything personally. Desmond additionally to sending me basically dsily updates on the car's progress, took the time to source and arrange a custom built exhaust in record time (2days).
The facility itself is extremely tidy, professional and I was really taken care of very well. Note that I never bought a car from this dealer and basically fell in off the street with no prior engagements and both me and the car were treated VIP. Very impressed. I'll certainly return to the service and no doubt buy my next new BMW here.

Eiraj was very helpful and knowledgeable during our purchase experience. He was very friendly and provided valuable advice on our purchase options. I would not hesitate to recommend Eiraj or this dealership.

Have mixed experiences at this dealership. For the most part it is decent service: the manager Michelle has been great, a couple of salespeople (Ahmed M) have been great here in the past. My last servicing experience was not good. Richard T who was the Service Advisor was terrific in taking note of issues I had and following up on them; the problem was, the needed to stay overnight and would be ready the following day 5-6 PM. That's okay. The Service Advisor who took over for Richard was Aaron and Aaron did not do his job with following up at all. He did not call us when our car was ready - we had to re-arrange plans that day to accommodate this. Aaron (and all the Service Reps) ought to follow up right away when a car is done servicing and ready for pick up, especially when the quoted time for completed servicing is close to the dealership closing time. It is simple things like this that are very frustrating and can easily be prevented if people just did their job

Went to service my car, and I was told that I needed to pay them $3000 to replace my valve cover. The part itself only costs $300. I went to another local certified service centre, they said that I didn t even need to replace my valve cover and only the cap was leaking. I paid $2500 less. Please do not bother coming here for servicing. Save your money and spend it elsewhere.

2 stars for the drop off to work.

My wife and I purchased a new car from Wilbur Hu at BMW Toronto. Wilbur is the best sales associate that we have ever encountered at a car dealership. He is extremely knowledgeable, passionate, responsive, and helpful. Without hesitation I would recommend you reach out to Wilbur when considering a new BMW.

Traded in my car a few weeks ago, we had visited quiet a few dealerships and lucky we got Satchel here that day. although younge he is very knowledgeable, proffessional and patient. Not only he made sure we are comfortable with our decision, he went far and beyond to make it an excellent experience.. happy with the purchase and will definitely go back.

I recently bought a new X5 from this dealership. The entire experience was fantastic. The sales associate, Chanelle Gonthier, was extremely professional, answered all of our questions, was quick to follow up and truly made the experience of buying a new vehicle easy and fun.

Always a great purchasing experience with BMW Toronto. I've been dealing with them for more than 10 years. I live within a stone's throw of another BMW dealership and I much prefer dealing with BMW Toronto. The sales manager with whom I work is a very nice and ethical person. I highly recommend their sales team as well as their service department. In addition, I'm always well rewarded with my loyalty!

If you're in the market for a BMW, this is the place to visit. A huge selection of both new and used vehicles in their beautiful showroom space means you can see, touch, and drive the car you want before dropping down your cash to buy one.

This is to inform you of the exceptional customer service I recently received from one of your employees while conducting business at BMW Toronto.

I have purchased vehicles in the past from other dealerships, but this was my first time purchasing a BMW. I was also a bit reluctant and hesitant coming to this particular dealership. However, seeing that the location was closer to our home, my daughter phoned and her call was put through to a sales consultant named Mr. MAS KANGAVARI. We had a three-way conversation and I told him I was interested in purchasing an SUV, either the X1 or the X3. He invited us to come down to the dealership to meet with him and check out and learn about the vehicles since I had only ever seen them being driven on the road.

To be honest, I know how pushy and aggressive some car salesmen can be, and I was skeptical, so I took a couple days contemplating and researching these vehicles until I found one that I was interested in. Then I made the decision to come in and meet this guy. And I can truly say, I am very glad I did.

I arrived at the dealership and was met by the most pleasant and polite Sales Consultant one can ever ask for. At the initial introduction, he sensed how nervous and afraid I was about making such a purchase, but he was very calm and reassuring and answered all my questions.

Mr. Kangavari is very professional and knowledgeable about the BMW products. He is also friendly, very relaxing and easy to get along with. He gave great advice and suggestions, and guided me through the process from test drive to purchase. I can clearly see that he cares about the needs of his clients, while also balancing the interest of his Employer. He has demonstrated fairness throughout the entire process, and because of his expertise and exceptional customer service, has left a lasting impression on me. I am now the proud owner of my first ever BMW thanks to this wonderful Sales Consultant.

I can't say enough about this young gentleman, he was outstanding and demonstrated great qualities. At no time did I feel pressured, and neither did he try to intimidate or manipulate me as some sales consultants do. Mr. Kangavari went above and beyond to help me with my purchase and to make sure that my vehicle was ready in time for my birthday delivery, big red bow and all. He made sure I was comfortable and had peace of mind before driving it off the lot, by setting up and showing me how everything worked. He is also extremely supportive, and is always available and responsive to answer any questions I may have, even after the purchase, which I really appreciate. I have never experienced this kind of customer service and attention to detail at any other dealership by a Sales Consultant.

Mr. Mas Kangavari is a good addition to the BMW family and I hope he is there when I need to upgrade to another vehicle. I just want to say thanks for a great experience, and I would highly recommend this Sales Consultant to anyone looking to purchase a vehicle from this dealership, you will not be disappointed.

Thanks to Mr. MAS KANGAVARI, he has a friend/family ..and BMW Toronto has a customer for life.

BMW Motorrad:

Amazing machine backed up by some ordinary customer service.

- They lie to your face over and over again
- They are super available when you want reach them before you sign the deal. After your signature is on the paper, god luck reaching them. They avoid calls, your emails and you. !!
- I couldn't even bring this up with the manager. Guess why? Manager is the guy Im dealing with.
- Its BMW, you would think they cant be so unprofessional right? think again.

We were on the hunt for the perfect birthday present for mum and by chance called BMW Toronto to ask a few questions. As luck would have it, we were connected to Mas Kangavari who took the time to answer any and all of our questions. He invited us into the showroom and after our first meeting we knew then and there that we would be purchasing our car through him. Not only did his honesty and kindness put us at ease, but the patience he demonstrated with two car purchasing novices was second to none. Mas has continually checked in since our purchase and has gone over and above what we could ever have expected. We can honestly say he s made us life long BMW Toronto goers and we ve made life long friends. We will definitely be back for our next purchase!

Mechanics don't know how to fix their own cars. We bought the car with CPO warranty, took the car home and noticed vibration in the steering and pulling to the sides. Took it back for them to fix it, they had the car for 8 days before we got it back; they fixed the vibration but not the pulling. Finally got tired and took it to the dealer in Brampton who got it fixed the same day.
Called the service manager and told them to pickup the tab and they refused saying its not their problem and I would have brought the car back to them.
This has been the worst service dealership I have ever encountered.

Extremely disappointed on my first service experience at this location.

- Spent 2400+ on a routine annual service (nothing big to replace)? It's fine.
- Informed to pick up on the next day? It's okay.

However, when I arrived 2 hours after receiving the text saying "your car is ready", I was told it is being washed and sanitized and need 10 more minutes. 20 minutes later, I asked the guy if it is ready, he went out and brought back my key. The photos showed what my car looked like when I found it. At least I can see someone has opened my hood lol...

What I want to say is: It is okay to tell the customer honestly if you are running behind schedule, but you should not lie.

- If the car is not ready, don't say that because you are wasting my time.
- If the car is not washed and sanitized, don't say it has been done.

If you are lying, how can I tell if you have done all the services you put on my invoice? I have the reasons not to trust you. Anyways, I will try another BMW dealership next time in the Toronto area.

Great service here, I have to say honestly one of the best BMW dealerships in Toronto

Friendly sales staff. Was looking at used motorcycles.

I dealt with Raffi Kerameltilian (service manager) and he was absolutely superb. Funny guy too. I would highly recommend this dealership for all your BWM service needs.

We have had a long standing relationship with BMW Toronto for the past 10 years, and in particular with our sales advisor, Vince Cappella. We have just taken delivery of our 4th BMW from Vince and we have always enjoyed the experience. He's helped us with a 328xi, 535xi, 540xi, and most recently, an X3. Vince is a special individual who provides outstanding service, helpful advice and most importantly, takes the time to actually to listen to what you are looking for and then works with you to find the best vehicle for you. He won't pressure you to accept compromises and will help you custom order your BMW to your desired specifications if that's what you are looking for. Vince always works with us from designing our vehicle orders with us, to providing updates through the building of the vehicle, and then provides us with updates as the vehicle makes its way from Germany to Toronto. Vince always take the time to follow-up post delivery as well to ensure that we are completely satisfied. You will have a wonderful experience working with Vince Cappella at BMW Toronto!

Great service and very professional. Evey single employee is very respectful and kind towards you. Shout out to Mas for the good deal .

Got my x5 from Ahmed. Great place and great people.

We ve had a great experience with BMW Toronto and Dominique Girouard, the sales rep we ve dealt with can take of lot of credit for that.
Dominique has been instrumental in our decision to purchase a new car. She clearly understood our requirements early and kept these in mind throughout the entire process. She has strong knowledge of BMW cars range and features but we ve never felt like she was trying to oversell us something we didn t need. She s been very patient (we were first time buyers of a new car, we went back to the showroom 4-5 times before making a decision!) and even when we considered used cars as an alternative, she continued to help us with the same enthusiasm. Lastly, she s demonstrated advance knowledge of leasing and financing options and has provided outstanding guidance. We would definitely recommend this dealership and Dominique s expertise.
Yann

I recently bought a BMW X6 M from BMW Toronto. Kevin is professional and the service is exceptional. Andy who helped me on the delivery is very knowledgeable and great. Thank you!

I purchased a used, smaller bike from here early this spring to get back into riding after beloved BMW was written off when I was hit by another driver. My emails and phone calls about the bike were not returned, so I headed in anyway to have a look. I closed the deal that day with the sales manager. I appreciated the low pressure environment, and quick negotiation process. The problem came when I came to pick it up after the snow cleared. After I took off on my way home my licence plate flew off in the middle of Bayview near Lawrence. Thankfully I was flagged down by someone to tell me that it came off. It wasn't fun trying to retrieve it from the middle of Bayview in the middle of traffic. When I got home I immediately called the finance manager to let her know what happened so they could have a word with the tech who put it on. While I was pissed, I wasn't looking for any compensation, and was straight forward about that, all I wanted was a new plate protector since the fallen one had been run over. I was assured that one would be mailed to me right away, and the tech would be spoken to. After a while nothing showed up, and was told again and again that they would send me one.
It's not so much the point of a cheap plate cover, but it's the principal of it, and the broken promises don't really make me want to return. Now that I've gotten back into riding, I plan on getting another BMW next year, but now I really question the competency of their techs to put a bike together if they can't attach a licence plate properly, and question the after sales support from the sales team.

My entire experience at BMW Toronto was outstanding! I was particularly impressed by sales consultant David Chu who took the time to find out the precise features I was looking for in a new X3 and got me the exact vehicle I wanted at a price that was well below anything I reasonably expected to pay. David also worked really hard on my behalf to get the dealership to make the last three payments on my current lease so that I could take possession of my new X3 right away. Mind blown! David is extremely knowledge, easy-going and takes customer service to a whole new level. If you're in the market to buy or lease a BMW, I strongly recommend that go see David Chu. You and your wallet will be very happy that you did!

Had a great buying experience at BMW Toronto and particularly enjoyed working with Justin Lacey. He was very helpful and pleasant through the entire process and still continues to provide support after the car was delivered. I would highly recommend asking for him if you are at the dealership.

Excellent Dealership, always top notch service. Michael Kucyi was exceptional in going above and beyond to ensure awesome service. I will definitely be back in a few months to get my new car. Thanks so much.

Samir is a very attentive, reliable and caring sales professional. From pre-sale to post-sale, he delivered a great experience in purchasing my first BMW! If you are looking for a new ride, my first call would be to Samir. Thank you! Will be going back next time I am in the market.

I can only say positive things about my experience buying a car with Ambross Ip from BMW Toronto, he was extremely helpful when we were choosing a car and helped to guide me and explain the cars without ever pushing or putting presure on me. He made the sale a breeze and fully explained everything on the car with me when I came to pick it up, he even paired my phone and set the SatNav with me when I came to pick up the car! Overall he made my experience with BMW Toronto the best I have ever had and I am thoroughly grateful to Ambross for all his help, even after the sale when I approached him with questions again that he swiftly resolved for me.

Came in just to look around and ended up trading in my car for a 428. I purchased my last car at Parkview BMW, and while the service was good, BMW Toronto was excellent! I was helped by Mas, he was very knowledgable, and had superior customer service skills. He went above and beyond to meet my expectations. If you plan on purchasing a new vechicle, I highly recommend asking for Mas!

I went to them for a trade in, 335i sportline for a 335i m sport. Eventhough i decided not to get the car after much deliberation(i had pretty much finalized it,it was a good car but not a good fit for me and the packages I would have lost from my current car), I would still give this dealership full marks for professionalism. they arent trying to make a quick sale, instead they believe in building customer relationship. they are very transparent and forthcoming.I value that. I am a BMW enthusiast and brand loyal, and when going for my future purchase I would know where to look. Les is the man.

Excellent customer service from the sales associate Ahmad Mourad

I'd like to express my deepest respect and gratitude to Hal Greenson for the level of service he provided, which surpassed my expectations. Thanks a lot, Hal! Your professionalism and expertise are the reasons why I've been servicing my 650i only at BMW Toronto for the last several years.

NEVER AGAIN !!! I can tell you all these positive reviews are from owner of this place, I got there for oil change and ended up with $1800 bill, picked me up two hours late so when I got there it was already closed, someone handed me my keys and told me your hood's light is on and we are not sure what is wrong with it but bring your car back tomorrow and we will fix it !! I opened the hood and couldnto belive what I saw, hanging wires and some other parts that I was not sure what it was but didnot take my car and I had to leave it there to get fixed, did not even drop me off and I had to take a taxi, next day not even an apology, will never get back there, Dont make the same mistake that I did, save your money and time and go somewhere else .

Was not happy with the level of service here. The service reps did their best to accomodate accordingly. Was told car would be take no less than a week when I predicted it would. A lot of exuses, shoulder shrugging. I absoultley understand everyone is busy, but please communicate further.
Michelle and Sherry did try their best. For a company of this magnitude, $1,400 later, would expect better.

Purchased a certified pre-owned 328i recently from BMW Toronto. Dealt with the new salesman Mujtaba Hassan...Muj for short. I live out of town, and made my way downtown to see the car. From the moment I arrived I was treated with outstanding customer service. Muj was extremely thorough and made my experience a positive one. You would never have guessed he was new to the sales team. I highly reccomend him, and BMW Toronto for all your BMW needs. A qaulity dealership that cares about the customer experience.

I've owned a number of BMWs over the years, and visited numerous dealerships for service for convenience reasons. But it wasn't until I went to BMW Toronto that I experienced first hand why they stand out from the crowd. Great sales representatives and excellent service staff, willing to do that extra bit to make your day. Special thanks to my Sale Rep, Michael Kucyi, who I still call 2 years after my purchase with questions.

Outstanding customer service from start to finish. Thank you Barrington for making us feel top notch!!

I recently just picked up a used car from this dealership and I was highly disappointed. Overall the past 18 months I ve purchased 5 cars for myself and family and this dealership was the worst I ve ever experienced. When we took the car for a test drive, the wheel started to vibrate and the car pulled towards the left. The salesman said it s because the DVP is banked and his brand new x1 does the same but he ll have someone check out the car before delivery. Thoughout the interaction the salesman kept mentioning that this was the best BMW dealership in the country and they wouldn t sell something sub part. On delivery day is when I realized how bad the dealership was when it came to taking care of their clients. When I was handed the keys to the car, I realized one of the remotes wasn t working because of a dead battery, the salesman wouldn t even look at the key and said I can t help with that we aren t a Acura dealership (yes, I bought an used Acura from a bmw dealer). Just because you re a BMW used dealer doesn t mean you can help with other car brands. If you didn t want to, should have never sold the car to start with. Then the salesman drove the car down to the front of the showroom for us and just handed us the keys and said he had to go. Once we left the dealership and got onto the gardiner (about 2kms away) the fuel reserve sign came up. For such a high reputation brand I would have assumed that they could have at least gave me a fuel tank on delivery. Right after that light came on, the windshield fluid low sign also came on (it was always on during the test drive, just they never looked at the car before delivery). Then once I got up to speed around 100km/h, the vibration I felt on the test drive was back. So at the point I knew they did not look at the car after I purchased it. If you re looking to buy a used car from this dealership you re better off going somewhere else. Honestly the worst car buying experience I ve had in a long time.

I recently picked up my 2019 330i and the whole experience was fantastic. From the first time I sat down with Samir Umer I immediately felt that he had my best interests. When the car arrived and ready to pick up, the staff gave a very thorough walk through explaining the car s new technologies and many other details. Thank you for a fabulous experience.

I agreed to purchase a brand new 2017 BMW R nine T pure bike from the dealership and dealt with Jon Dunnill. Since The bike is 2 years old they offered me a great price that I accepted. I singed the contract and paid my deposit. Was told the bike would take a few days to arrive. After a week of waiting I contacted them for an update and was informed that they could not find the bike in the warehouse.

I was naive to assume that BMW Toronto would honour the signed contract and offer a fair solution. They offered me the exact same bike in the 2018 model year for almost $3000 more!!!. When I say the exact same I mean it, same engine, paint, features and styling. They refuse to open a dialog and hide behind the words "theirs nothing we can do. "

There are lots of choices in the Toronto areas for BMW Motorrad sales. Stay away from this dealership. They do not care about the customer and do not honour their agreements.

Wow! Wow! Wow! Yes I have a wonderful fun machine to drive, (X4) but the experience from the sales and finance team of Satchel and Munish
was beyond my expectations. A previous Mercedes E400 owner this was my first BMW experience. We had just spent a few hours at the Toronto Mercedes dealer where they kept trying to 'fit' their inventory to my needs...unsuccessfully. So we headed over to BMW just to check it out. Right from the beginning Satchel listened to what I wanted and provided options--never pushing only explaining and describing what each model had to offer--new and used...then we saw it...my beauty--the X4. It was a demo and It had what I wanted...right down to the heated steering wheel, coupe styling,upgraded sound system and sport seats! This evening I picked up my car--Satchel put a red bow on the hood! He walked me through all the systems and.when I drove it and it was such fun...while wearing my newly purchased BMW cap! I feel so satisfied with my purchase--and I highly recommend this team! Thank you Satchel Ives for helping me find the perfect car for me and Munish for making the financials meet my needs! Pamela

Satchel Ives was my sales person while purchasing my vehicle from bmw toronto, i'd love to appreciate his services to me and thank him for all the efforts that he has done to make me happy and satisfied.

Horrible service manager. Told me that I shouldn't be driving a BMW based on what I do for a living... Bad attitude from the beginning.

Brought the car in for some breaks. Very helpful service man (Tibor), very nice guy. Shuttle guy was pretty friendly as well.

WORST EXPERIENCE EVER!
we have purchased a total of 7 BMWs from a few different dealerships... This particular incident happened on the 2nd time we purchased a car from BMW toronto.
After agreeing to the terms, I had to be in the states on business so I signed everything and told them that I'd pick the car up on a specific date a month later. Once I arrived to pick up the vehicle, I found scuff marks on the bumper that was not there prior (I have the pictures to prove it). The initial response from the manager was "It's a used car, these things happen". This was a shocking response to what was supposed to be a joyous occasion. Not only was the car not in the same shape as it was when I signed for it, they didn't have both keys ready for me. They had one whole month to have the keys ready. They insisted that the other key will arrive to me in the mail. I called them many times for the spare key. Of course, they shunned me off. FOUR months later, the key arrives and it's not programmed to my car. I take it to BMW GrandRiver in Kitchener (BEST DEALERSHIP) and they told me that it was unheard of that they give me a spare key that's not even programmed to my car. After all of this garbage, I found out that they had sold me a car with a broken PISTON! Bmw Grand River found this out for me and was surprised that BMW Toronto sold this car under these conditions as it was incredibly unsafe. I have tried to call the managers of BMW toronto, and of course, they shun me again. 1 year after the purchase of the car I get a phone call from BMW toronto asking how I like my car. I spend 30 mins explaining the issues I have had, and the woman promises to get back to me. No response as usual.
We are huge BMW fans but we will never buy anything from this dealership again, and everyone who asks us about our vehicles, we will recommend BMW grandRiver in Kitchener where the staff (sales & service) really go above and beyond.
I am still considering pushing a law suit against them for all of this.
DO NOT GO TO BMW TORONTO

When you start with them - they are great. And then they give less and less care over time. The service experience is pathetic. They are always trying to find ways to jack up prices or get more out of you.

I am updating my initial review from a 1 star to a 4 star. This change is due to the exceptional service and detail by the sales consultant I was dealing with.

My sales consultant Mas Kangavari really went the extra mile when faced with internal challenges in making sure I was happy with my purchase. Indeed I was !!. Although it took up to 4 weeks, I ended up driving out the dealership with a smile.

Good service. After-sale products a little pushy (protection plans etc). Vehicle sales rep excellent.

A fantastic Service Department thanks to Stelios who has gone above and beyond every time to make sure my car is serviced promptly and with the utmost care and respect. A++. My experience at BMW Toronto has been very refreshing and Stelios has played a key role in that. Bravo!! Keep it up BMW Toronto!!

Purchased a 2011 Subaru Impreza STi from here. My salesperson was Ambross and he was very transparent with the vehicle. Full disclosure with a vehicle they don't specialize in. I walked in there expecting to be treated poorly since I was not looking for a BMW and from experience with another BMW dealership. Ambross and the rest of the staff was very nice and welcoming so it changed my perception with BMW. I brought a friend with me and even he felt like this was a much friendly environment than other dealerships.

Konrad the business manager made my credit approval simple. He asked for minimal information and I was approved the same afternoon/evening. Definitely would recommend buying a vehicle, New or pre-owned, at this dealership.

Once again a great experience with BMW Toronto . Right from the test drive to the delivery . Justin Lacey was very helpful and attentive to what we were looking for . Business adviser Conrad Trapler made the paperwork easy . This is our 7th. BMW/Mini from The Quinn Group . Excellent sales and service . We are customers for life .

My salesperson was Enrico DiFede. I got the best service ever with very friendly attitude. Very beautiful place with such a kindly people!!! No words,only emotions!!!

Great service ! Even though the COVID-19 situation, I was well taken care of by Usama. Highly recommend him.

He took the time to talk me through every step and gave me his unbiased recommendations on what vehicle was best for me. Moreover, even guided me through the entire process. Highly recommend him and highly recommend a BMW X7.

Pro tip: Whenever you book an appointment with them, they try to get you another sales guy to distribute work load. But if you know what you are doing, you need to ask for Usama and tell them you are ok to wait. He has a long line up for a reason ;)

I give BMW especially it's staff Samir Umer the highest grade on quality of service. Samir is very conscientious and knowledgeable staff who help us a lot to find the best car that most fit to our request. When we came to pick up the car, he and his team were very well prepared with documents and guidance. Everything was smooth and we are really satisfy.

My Sales Consultant Usama Khan at BMW Toronto was exceptional from the Get go, he made sure he listened to me and what i was looking for and then found me the best match. After finding me the perfect vehicle he made sure everything was streamlined for me till i had driven out of the dealership with my new Vehicle. Even after that he has been superb. Everyone else was also wonderful at the dealership that i came in contact with through this process. Would absolutely recommend Usama Khan and BMW toronto to anyone looking to purchase a BMW.

Got a BMW?? Need the best, honest and friendly service advice you can find?? Look no further, this is the dealership the deserves your business!!!

Kosta and Vereen always so helpful. Great guys. Great shop. My 2 sons love BMW's and when we need info or help these guys bring it!!!

I visited this location just to look at what was out there. I met Samir Umer and spoke with him about my needs. Samir did a fantastic job finding the right car with the options I wanted and the price that fit my budget. I ended up purchasing the car the same day. Very happy with the experience with Samir Umer and the rest of the staff.

If your vehicle is out of warranty, avoid BMW Toronto like the plague.

I brought my car in for "jerking" on hard acceleration. Rather than taking it for a test drive to recreate the issue, I was advised that since the "check engine" sign had previously triggered, they simply had to run a $194 diagnostic to identify the issue. I went ahead with it, assuming that the subsequently identified issue would be fixed under a previous recall (which had described the exact same symptoms). The next day, I was quoted roughly $8.2K in repairs to fix the issue; plus another $1.8K for unrelated break repairs. I was insistently discouraged from shopping around, as others would use "aftermarket parts".

I went to another repair shop, who took it for a test drive immediately to recreate the issue. They replaced the plugs and coils. Within 30 minutes of me entering the shop, my vehicle was running perfectly again (even with hard acceleration). The total was $600 plus taxes. My breaks also had at least 50% of their life left, so it was suggested that replacing them immediately is unnecessary.

Rather than looking out for the customer's interests and building a long-term relationship, BMW Toronto seems eager to squeeze as much as possible out of them. They will suggest every repair in the book to pad their pockets. I love the car, but am extremely disappointed with the service and advice I received here.

Recently bought a 328ix at BMW Toronto. I'm generally wary of car salespeople, but I dealt with Melisa Vong for this purchase. She was incredibly accommodating without being in my face. Very responsive and open to negotiation. The whole process was much more relaxed than any other time I've purchased a vehicle and I've been through this process many times.
I came away with what I think was a good deal and would highly recommend the service
5 stars

Dr Tim Macnab

One year ago, Kevin Liu helped me get my first car, which was a BMW 530i, in my life. Last week, he helped me switch 5 series to 7 series at a pretty low interest rate.

He is always friendly, professional and efficient. What is more, he always seek the maximum discount for you at his best. So, if you need a BMW, contact Kevin and he will not let you down.

You can easily find parking in the front of the building, and you are always welcomed by the staffs there, which make you feel warm. There is a pretty comfortable lounge in the lobby where you and Your companion can sit and relax. Free Starbucks coffee is provided.

Kevin liu is a great sales. When I was a student, he helped me talk about the first car in my life. A year later, just last week, he helped me upgrade from the 5 Series to the 7 Series.

Kevin is very responsible to the guests and never cares about you because of the small chance of your case being successful. He will always try his best to get your case through.

His attitude is good, sincere to people, not imaginary, will always help you fight for discounts, and work is quite efficient, it is worthy of gold sales!

He is very fluent in both Chinese and English. If you need to buy or lease a BMW, choose him right.

We are loyal customers of Wesley Schanzenbacher - an excellent, hard-working, patient and intuitive representative of BMW Toronto. He treated us like royalty with each lease we've signed with him (and we only lease 3-series!) and he made the process so quick and easy - no B.S. to be found here. I know there are mixed reviews but I've experienced nothing but quiet professionalism from this dealership. I find they really stand out from many others I've visited during my car hunts. I will be back at the end of this year to get a second car.

Special shout out to the Business Manager Alexandra for being friendly and swift.

What can I say? A bunch of professional and kind salesmen! Thank you for making my experience so delightful.

My dash cam footage was interesting, Don't appreciate my car being revved at every given opportunity for a airbag replacement.

Great experience! I m really happy with the professionalism, courtesy and patience experienced at this location. I visited three times within 72 hours and from test drive, to signing, to pick up, Ahmed Mourad was always making sure I was happy and comfortable with my new BMW. Highly recommended - made the whole experience enjoyable and stressless.

I just bought a pre-owned 4 series from Satchel at BMW Toronto and I could not have asked for a better experience.

From the moment we started working together he was helpful and enthusiastic. He took the time to answer all of my questions and replied quickly to multiple texts, even on his days off.

Finally, as we got closer to closing the deal I mentioned that I had a really poor delivery experience at another BMW dealer the last time I bought a pre-owned car, and he went above and beyond to ensure that didn't happen again.

I would recommend him again in a heartbeat.

Kevin Liu helped me got my first car of my life last week, a 540i. His service really helped me a lot.

Usama provided a seamless transaction from start to finish. Looking forward to working with him again when my current lease is up

Samir Umer is one of the best sales and leasing consultants I have worked with. He promised me a seamless delivery of my new vehicle even during COVID restrictions and he delivered. Samir was always available, always returned my calls, always respectful and delivered my new 2020 BMW lease on time. I was concerned about leasing during these difficult times but Samir Umer made me feel comfortable and responded to every single question I had - and I had many! Returning to BMW Toronto was well worth it.

I recently dealt with Bruce Sedighi on my trade ins and purchase of a new 2018 440i gran coupe. My experience with Bruce and the other staff at BMW Toronto who assisted me was fantastic. Very professional and courteous service throughout the entire process. I highly recommend Bruce and BMW Toronto !

I purchased a car from BMW Toronto recently, and served by sales consultant Les Bulka. I received great professional, trusted, honorable services from Les, and is very satisfied.

I've had a 5 star experience with Mujtaba Hassan in the sales department. Very professional at all times, excellent in delivering outstanding customer service. I highly recommend him at BMW Toronto.

Very good service at this location. Much better than the Thornhill location.

Bought 2nd bmw here. David Chu is your guy for anything. Recommended

Rafi was great and lots of help from sales manager Satchel. Cheers