BMW of Bayside Review

Great Service provided by Shirley and Priscilla! They make the process so easy and fast. This is the only dealership I go to and would recommmend anyone to go and deal with them specifically.

I recently just picked up the X1 and it was a awesome, smooth and easy buying experience. All the credit goes to Shirley and her assistant Priscilla.

The most incredible experience with leasing I can imagine, I would recommend everyone I know to this establishment. Everyone is professional including BobbieJo Cabey, Shirley Chen and Priscilla Tsun. All procedures are done in a timely fashion and also they walk with you step by step through the whole process. I couldn t be more happier!

Great experience. Peter was excellent. Straight forward. Not pushy but quick with answers to questions. I trust him which is not a word commonly used to describe a salesperson!

Its a shame when companies will do anything for money and not treat there customers with respect. I have been an BMW owner for 3 years now and purchased one from BMW BAYSIDE and I regret it. They are and have been so unprofessional. They have a low rating for a reason across all the platforms especially yelp. Ive always been skeptical about reviews but when they all start saying the same things it must be true. I wish I would of done my research on the place before I bought my car here.From Mike Durso to the receptionists its unacceptable. If your looking to purchase a BMV please visit BMV Freeport or do your research before hand but stay away from BMW BAYSIDE.

Shirley and Priscilla are the 2 most outstanding people I've met. All 3 of my children wife and myself are in Bmw 's because of those two. I'll be coming back as long as they are at bmw

Excellent experience. Allowed me to take my time in making a buying decision. This was my reason for coming back. The line of communication was always open.

I was ignored for a good 20 min. I went in ready make a purchase but was turned off by how no one came to help me with the vehicle. The front desk said hello but that's it. I even asked to get into one of the cars and they unlocked the car from the desk and again no hey can I answer any questions. Sat in the car again NO ONE. Sales reps all around but not helping. I went right after to audi and two people greeted me in 10 seconds. I was excited to purchase a BMW but this left a horrible taste.

Shirley and Priscilla are amazing saleswomen at BMW of Bayside, and it s an absolute pleasure talking to them. They re professional, patient, and overall amazing people. Highly recommend speaking to them if you re looking to get a car.

My fiancee's car was given a clean bill of health by these guys for our cross-country road trip. Reality was that that couldn't have been any further from the truth. The vacuum pump seal was damaged and oil was leaking from it and the valve cover had a crack and oil was dripping onto the exhaust causing the visible smoke and smell. She's been smelling burnt oil for some time now, and from what I could tell they didn't do much more than just an oil change. Furthermore, the car's firmware hasn't been updated since 2013 (factory).

I believe the oversight may have been done semi-intentionally because there's a financial incentive. Basically, the warrantee on her car was about to change from full coverage to CPO which didn't cover everything and required a $50 copay each visit.

Anyways, her main contact has been Greg Katehis, and I keep getting the feeling that he had some other motives. This is judging from comments on emails, and the fact that the car seems to be scheduled for maintenance way more frequently than normal. Now that he knows she's engaged to an engineer and is moving away, he doesn't even return our calls and emails (further evidence of possible other motives).

Michael Kenny and his team were nothing short of amazing! Thank you!!!

Shirley and Priscilla are true professionals.
They made the transaction seamless and painless.

What an amazing car buying experience!!! I worked with Michael at BMW . I just want to say excellent customer service he provided me with he was very knowledgeable in his product he was selling me. Was very patient and kind and friendly he knew what I wanted by asking me my wants and needs met my budget didn t over charge me unlike some previous dealerships I ve been to... was honest with me from the beginning to the end. I highly recommend him to anyone looking to buy a new vehicle thank you so much Michael I surely will be seeing you again when my lease is up!!!

Very easy to work with, got me the car at a great rate. Will definitely recommend all my friend and family.

Priscilla & Shirley are the absolute best. I would not purchase another BMW if I wasn't able to deal with them . Their knowledge and service are incredible. #DreamTeam

Jennifer always takes great care of me , She is very knowledgeable, efficient and reliable, She makes the whole process easy and enjoyable...I give her my highest recommendation

Shirley and Priscilla are the best!! I will never go anywhere else for a car, ever again!! I m going to recommend all my friends and family to come here! Thank you for the best experience ever!!!

Just walking into the BMW dealership of bayside I was greeted by a very warm and personable group . The receptionist as well was very warm and did her utmost best to point me in the direction of the guy that sold me the car of my dreams. Mike was very patient and sweet in nature, he made sure he took his time and was throurough so that I can have both the car of my dreams as well as a decent price. I would highly recommend this dealership to any of my collegues or family .. I know that they would be without a doubt in great hands

Please don t go to this place they sucks . They took my car for two weeks didn t even gave me a loaner car. No calls to tell me the state-of-the-art my vehicle. They text me to tell me my car would be ready on a particular day and ; days later it s still not ready. Please find another place there s other BMW locations.

I am ecstatic about my new car, an M530i, that I leased from BMW of Bayside! Shirley and Priscilla took care of all of my needs and answered all of my questions. I left with a car I enjoy every single day. I highly recommend their services!!

Best experience i have ever had leasing a new vehicle. Brian Cano went above and beyond to locate the car I wanted. Spent days chasing it down and finally found it. Exceptional all around. Do not look anywhere else... Best BMW dealership in all of NY HANDS DOWN. TY Brian!

I came in for a tire change due to a flat because a metal object was stuck in the tire and Jennifer was my advisor. I came in and out all under 5 mins, I was told it would be a quick one day job and was able to take the shuttle service to drop me off where I need to be. Everything was done less than 2 hours so it was definitely some quick satisfying service. Once I got back to pick up my car Jennifer again was very helpful with filling out all the paper work and to get me out of there. This isn t my first time coming to this location and things always seems to work fine and quickly. All the staff at the location from the parking tenant, advisors, front desk to even the shuttle service are very attentive and nice. Definitely will be coming back in the future for any more work to be done

We had a wonderful experience at Bayside BMW. Our Client Advisor, Shirley Chen and our BMW Client Specialist, Priscilla Tsun were professional, knowledgeable and very pleasant to work with. I would not hesitate to recommend Bayside BMW to anyone looking to purchase or lease a BMW.

Shirley Chen is an amazing car dealer. I will only go to BMW and only work with Shirley. I have been leasing cars from Shirley for 9 years now and I send everyone I care about to her. She always makes me feel safe and secure throughout the car leasing process. Most recently, I totaled my original BMW. And I needs a new car immediately. Shirley worked diligently to find a replacement. She was kind, positive and incredibly supportive and reassuring. She spoke with an ethical and wise voice and she worked overtime to find the car that was right for me. Shirley is always available to help me and works overtime to make the BMW experience ideal. Her assistant Priscilla is equally supportive and helpful. Priscilla walked with me through the showroom and described the differences between each BMW and helped me figure out which model and style BMW is right for me. Once I picked up my new BMW Priscilla sat with me for hours explaining all of the new and important features that would make my driving experience safe and successful. I still contact Shirley and Priscilla when I have questions or concerns about my new car and I am certain that they will always be there to help and support me. I recommend this amazing team to everyone who is searching for the car of their dreams. Shirley and Priscilla will turn your dream into a reality.

Great customer service! Shirley and Priscilla were very helpful through out the entire process and put up extra effort finding the car with all the options I was looking for in short period. Best team, highly recommend them.

My sales rep, Shirley Chen and her assistant, Prischilla always go above and beyond to make me happy. They made sure everything went smooth from the start to finish. I will definable go back to them as long as I want another BMW.

STAY AWAY FROM THIS DEALERSHIP HORRIBLE . I HANDED IN A CAR IN DECEMBER 2015 AND THEY DIDN'T PAY IT OFF TILL MARCH 2016 WITH BMW. I HAD TO MAKE 1 PAYMENT IN JANUARY FOR A CAR I TURNED IN 30 DAYS BEFORE THEY RAN ME AROUND WITH ALL KINDS OF BS. THEN ON MAY THE 9TH I HAVE MY CREDIT SCORE DROP 50 POINTS BECAUSE BMW USA SAID I MISSED FEBRUARY PAYMENT. THIS DEALERSHIP TOOK MY CAR IN DECEMBER AND DIDN'T PAY IT OFF TILL MARCH THE FOLLOWING YEAR. STAY CLEAR OF THIS DEALERSHIP.

After going 2 BMW in Great Neck queens New York I was reassured that my car was repaired after 2 whole days. I asked for loaner and they told me that unfortunately I could not get a loaner because I did not have an appointment. I explained to Melissa that I would have had an appointment if I was aware that my car was going to malfunction on the highway. The service Advisor was extremely rude, short unpleasant, dismissive and made me feel as if I was bothering her, you should not have Melissa Nalbach representing your name! She basically told me too bad, that's your policy.

After I get frustrated she tells me they have a shuttle that can take me 5 miles. I tell her I need a ride. Finally, she explains i have the option to rent a car....Finally.... Finally. "But it's not a BMW " I tell her i don't care.....I Need a ride. She wants to play games with customer's time & emotions. I got my car back drive to Greensboro, North Carolina for a wedding, the gear shift light comes on, drivers restraint says it's malfunctioning.

I take it in to Crown BMW Greensboro, NC it was like night & day. Katherine Jones service Advisor was friendly, listened but by the time I get on the road for home it's night (last night) pouring rain the gear shift says it's Unable to shift. They reassured me I'd make it home, Thanks to rainX I did because the windshield wipers stop working, the radio comes on. The window cracks, rain comes in, thank God for rainX otherwise I would not have made it as far as my fiancees home. Because I'm in NYC not NJ.

Now Freeport BMW is telling me they have no loaners until August 8th. I'm stuck in Ny with no help from BMW what a 60k headache. I been with you since 2012 & it's a relationship that's gone down the drain. I should have known this the first time when I bought my last new BMW from your Morristown dealership & they put the wrong tag on my car. It was quite a surprise when NJ authorities alerted me of running tolls it took Morristown BMW months to correct this issue. I guess because they NEVER confirmed that it was fixed after they tried to convince me that was my fault too until NJ TURNPIKE authorities sent a picture of the 1992 Honda accord of the car that was running the tolls. BMW one expensive headache. Never again! But no one is as bad as Bayside.....

Have been dealing wigh shirley for a long time, always exceptional service and esp priscilla provided everything we needed- quick anx easy process

It was a pleasure leasing a X4 from Shirley Chen and Priscilla Tsun. No hassel and easy to work with.

Second time getting a new BMW and would highly recommend anyone to go here. Shirley and Priscilla were both outstanding and made the car buying experience a breeze. Thank you.

I had an awesome experience dealing with Jennifer who did all she could to accommodate and resolve my problem and provide me with a loaner. She constantly updated me on the progress of the car and was always very professional and accommodating, highly recommend!!

Fantastic experience from beginning to end. Shirley and Priscilla made the process so easy. Best experience leasing a car I've ever had. Thank you!

Priscilla and Shirley gave me a great experience helping me with an issue on my x7!

Very warm and inviting atmosphere. Lisa was awesome! Kept me informed about the status of my car when it would be available.

Priscilla & Shirley are the best team in the business . If you are interested in buying or leasing a BMW In the Long Island / queens area . Do yourself a favor and call them. You won t be disappointed . The customer service is A+++

I have leased three vehicles from Shirley Chen and Priscilla, and have consistently received superior customer service. I plan on continuing my relationship with Shirley Chen and Priscilla for many years to come and highly recommend them to anyone looking to purchase a new or leasing vehicle.

Shirly Chen is the best!! Super professional, good advises and great customer services.

BMW of Bayside was very unfair. The salesperson cannot handle the deal that we ordered and waited for 6 weeks to recieve. The time of recieving the new car they raised the amount that we signed. Hopefully I went to Rallye BMW and not only get a better car and higher model but cheaper amount. I will never go back to Bayside BMW. >:(

Had a wonderful experience. Sean Parks was my salesman and he went above and beyond. And Danny their finance manager was great as well. The overall staff was warm, friendly and welcoming

It was my first time purchasing a BMW and B BMW of Bayside made my first purchase a pleasant experience.
Jerry Svoronos, the salesman was very professional and patiently walk me through the entire process.
BMW of Bayside gets two thumbs up from me.

Mike is the best he made my leasing experience fast and easy . He listened to what I was looking for and worked with my budget . If your in need of a new bmw or leasing he is the guy to see. I recommend him to everyone I know !

great experience, highly recommended if you want to find the best deal on a BMW

I dont know why I waste my time here.....just that it's local. Every 3 years I lease a new BMW and every three years I ask myself that......they are always the highest priced, the least helpful and it always seems to take 45 minutes for them to give you a price. I dont know how they stay in business. Better to drive another 20 minutes to another dealer and save $300 a month on your lease!!! I will never come here again......lesson learned.

Shirley and Priscilla are very helpful and sweet. We came in yesterday and next day came to pick up and everything was ready to go. Very fast process. Will be telling everyone to see them

Priscilla and Shirley was excellent in providing me a new lease to my X5. This is my fourth BMW lease with them and their customer service is send to none. They also provide me with excellent lease pricing. The return of my old leased vehicle and the pickup of my lease vehicle was easy and smooth. They took the time to show me the features on my new vehicle and help me setup where needed.

Priscilla and Shirley were very helpful!!! Very fast and effective and a great team!!!

Ms. Shirley and Priscilla are a perfect team with the utmost outstanding professionalism and courteous personality. They are genuinely approachable and well-rounded in all level of services within BMW. This is the reason why my hubby and I continue to be loyal customers of BMW for over fourteen years. Sincerely grateful for this pair of lovely ladies making my trip to BMW easy as breeze every time. I seriously walked out of BMW with my new vehicle as little as half an hour with all my questions answered. Will continue my long-term relationship with BMW.

This is my second time purchasing a vehicle from Luis Pichardo of Bayside BMW to say i am happy is an understatement. Luis & Bayside BMW went above and beyond my expectations and i will continue to be a customer and send all of my friends and family to them.

Shirley & Priscilla were very friendly and unexeptional! I would recomend anyone who wants BMW!!

Priscilla and Shirley have done an amazing job in getting the car on record time and giving us the best customer experience...

Priscilla and Shirley were great! Came in looking for x7 since I just moved from China and they found me the perfect car and package I wanted. Thank you!!

The best dealer I have ever had a car buyout. experience with!
No games and they don t waste anyone s
Peter Grosse and team has been a pleasure to deal with!!

This is my 3rd bmw that I have gotten with Shirley and Priscilla they are the reason I keep coming back.

Great experience with Shirley and Priscila helping me with my new car purchase.

Spoke with Shirley and Priscilla and got a X6 from them. Entire process was simple and getting the car was easy. Highly recommend speaking to Shirley and Priscilla if you re looking to get a BMW. Both saleswoman are professional and a delight to talk to.

Shirley and Priscilla make the car buying process super easy. It only takes a few hours from me seeing the car to signing papers and leaving with a brand new car. Highly recommend talking to these two saleswoman at BMW of Bayside if you re looking to get a car. THANK YOU!

The service for Bayside it horrible. The worst experience ever !! Had to bring my car back 4 times for the same issue. Had to wait for about 2 hours to either drop my car off or pick it up. They do not know how to run a business that has high volume. They charged my credit card for charges that I shouldn't of been issued and no one is trying to even help resolve it. To get someone to call you back is impossible !!!! I left several messages for managers and NOTHING!!! To carry a name of BMW that is suppose to be a luxury car this dealership is nothing but a trashy unorganized MESS !!! I am totally regretting buying a BMW !!

Great customer service , very attentive take great care of you and always give the best deals.

Shirley and Priscilla are both great, thank you so much girls!

Shirley and Priscilla are amazing!!! They took care of all of my needs. Highly recommend you work with them. You won't regret it. I've never met an honest salesperson until now. I learned a lot.

I am continually disappointed and disgusted by this place. The latest issue is a part they replaced is faulty so I have to take it to them for repair. They won't have any loaners for 2 weeks and they don't offer any other options. I can also bring it in on Saturday (I'm writing this on a Friday) but they won't get to it until Monday and it's a 1 to 2 day job. So is this what the BMW experience is like? Hmm! Won't be doing this ever again. My wife drives Mercedes. She laughs every time I go through these issues and says "I never have a problem" . Did I mention Mercedes does excellent car washes after service.
Signed
Future Benz owner

The best service you can get. Plus the best price around. No Any other Dealer can match price for new BMW. They treat you like a Family. This is my 6th car from them Remember ask for Shirley or Peiscilla. You won t regret it. Thank you

Just got my 4th BMW and could not be happier. Shirley Chen and Priscilla Tsun at Bayside BMW, did a fantastic job from beginning till I drove off the lot.
No problems with trade in, financing, contract, going over exactly what I wanted in the car and delivering it for a price I could not refuse. Hoping for four more cars as easy as this one!! Thanks again

The best service I ve ever received fron bmw. Shirley and Priscilla are amazing at what they do.

Great experience from start to finish. Mike Kenny is your guy if you're looking for a BMW, he really took great care of us. Ron Charles was very professional and helpful as well. Highly recommended.

Great experience and happy with my new BMW, Mike Durso and Danny Hall were absolute professionals, definitely recommend BMW of bayside

Luis Pichardo was my client advisor and helped me pick the perfect car for an amazing price. Service was incredible and love the price on my new BMW.

Just picked up our new X5 earlier today! Big thanks to Fabian, Dennis (finance) and Dennis (sales) were absolutely fantastic, polite and professional.

Fabian gave us an excellent price over the phone and after a little back and fourth made an appointment to come in. He even helped us start the process over the phone so we were only in the dealership for 45 minutes or so. He answered all questions we had as well. He was off the day we picked up the car but we needed it that day so he had Dennis help us out and teach us about our new BMW and show us how things were different from our previous 2011 7 series.

Being in the car business myself, I hold salesmen and dealerships to very high standards and BMW of Bayside certainly exceeded those standards!

Once again, a big thanks to these gentlemen for their roles in the process! We love our new X5!

I got my i8 in 2016, this is my second cars 2018 X5 4edrive from BMW of Bayside, very friendly place, especially the salesladies Shirley Chen and Priscilla Tsun, they help me to find the car that I like. Thanks and will buy more cars from BMW of Bayside

It was a great experience with BMW Bayside. They offered good deals and kept us updated on everything.

Very good service. Nice recommendation. Thank you Priscilla from BMW bayside

Priscilla and Shirley were incredibly professional, Knowledgeable and helpful. They made the process of car buying very smooth. I would highly recommend going to Bayside BMW and working with these individuals

I had an excellent experience at BMW bayside. Shirley and Priscilla were both super helpful and understood my needs. Shirley worked really hard to help me get the lease for the price I could afford. It was an easy process. I would strongly recommend Shirley. She is great!

By far the most pleasant experience at a dealership. Excellent service from Priscilla and Shirley. Great deal, no games, very professional. Leased a 2017 X5. Was in and out in an hour, picked up the car the next day. Couldn't have made the process any easier. Definitley recommend!

This is my 3rd lease with BMW of Bayside and my experience has been flawless thus far. I definitely recommend working with Priscilla. She makes every transaction simple and is always available to help. She goes above and beyond for her clients. Make sure to ask for her when you go!!

Shirley and Priscilla were accommodating and just overall very thorough during the entire transaction.

Shirley and Priscilla are hands down the best! They are always 100% on task and always willing to go above and beyond to make me happy! Thank you for everything!!

I bought my first BMW here. Christian and Anthony were nothing but professional and upfront about the purchase of my X4MC. Great experience. Would definitely buy another vehicle from them.