BMW Kingsway Reviews

I can recommend this dealership warmly. The team has looked after all our BMW's and they have always gone the extra mile. The range is extensive and the service is excellent. It's 5 stars from om.

We had a great experience with one of the best dealer Nick. The price was matched to our liking and the whole experience was fantastic!

Great customer service from Roger, Christian & Ben. Helped me through my first BMW purchase will gladly be revisiting for all my BMW needs.

Nick was extremely thorough and patient while explaining all the features of the BMWx1 to me. His service was excellent and I would highly recommend working with him.

Great service to service a great car. Love my X1 after having a 330Ci. Ryan's service us exceptional. A pleasure to go there and have him serve you.....nothing us too much trouble

I had bad experiences with services team at BMW Kingsway. Bad services and attitudes! I started to do service at BMW South Yarra which is much more better. Will buy more BMW cars but never ever from Kingsway BMW!

My partner and I recently visited this dealership to find a demo/used Mini. Blown away by the outstanding customer service preferred by Ilya Saveliev from the moment we stepped in Melbourne BMW till we took delivery of our gleaming car. He is very pleasant to deal with, patiently attended to with our numerous queries and highly professional, and very knowledgeable about the car.

To be honest we didn't expect to buy a car that same day but I have to say, Ilya completely sold it to us, so I had to cancel an appointment with another dealership that same day. The whole team (Michelle Le & Sarah Seng) provided a seamless process from choosing the right vehicle to finance and also the after market sales.

The boot load of gifts added a special touch. I highly recommended anyone interested in purchasing a car from this dealership ask for Ilya to help them with all your needs. Thank you Melbourne BMW! Keep up the awesome work!!

Tommy was incredibly helpful and supportive in the purchase of my car. I appreciate that he continues to follow up and check in to ensure there are no issues, even months after I ve picked up the car.
I ve received a great end to end experience and would highly recommend reaching out.
Awesome job!

We purchased our first BMW from Alan Wu (BMW Melbourne) and the experience was awesome. He was very informative about the different models available and what would best suit our needs. Will definitely be recommending Alan to my contacts who wants a BMW.

Fantastic purchase experience. Many thanks to Aarnie and the Kingsway staff - my GT is amazing.

Great service, easy to communicate with, very friendly and never any issues.

Find Alan Wu, honest, straight forward, recommended sale person.

Very kind staff and professional service.
Sales consultant Alan Wu helped us a lot. from testing drive, buying, setting up the car,and follow up services every step.
Will recommend to everyone I know who wants a BMW.

Thank you to Robert Atkins for your excellent service in relation to the recent purchase of my M140i. Robert was always helpful and courteous, which made the purchase a pleasant and rewarding experience. Oh yes, I just love the car!

What a fantastic experience we had with Melbourne BMW and in particular Ben Erceg. Ben s knowledge of the BMW X3 was unbelievable and definitely helped in me deciding to purchase the car. Ben s customer service and follow up made our experience seamless we can t thank him enough!

We would definitely recommend Melbourne BMW to anyone that is looking for a new car.

Hi All,
Bought pre owned BMW X3 in June end in 2019 and commenting on services received.
Let me first start in good note for the good customer service I received from sales team and from David Montgomery who is ready to help and support customer wherever possible.
Now talking about the experience from servicing department is really not as per standards stated by BMW. Servicing team doesn't stick on their word for delivering vehicle, neither they update customer about the delays in vehicle pick up and to top it don't even consider responding to mails.
The reason for the above statement is explained below:
On picking up the vehicle the boot panel broke down right in front of showroom. And there were few scratch marks around the car too which were promised to be repainted. Got the servicing booked for following week to get them corrected and along with that the software update in vehicle and checking the mirror folding functionality.
The vehicle was suppose to be returned in couple of days which was then delayed to a week and then finally got my vehicle back after 2.5 weeks. During this they informed that mirror foldings are working but on pick up date when they were not working it was informed that feature is unavailable in that model of car. Really surprised by the miss communication and also lack of awareness team has for the product being sold to customer. To express their gratitude for delayed service they did provided extension of free basic service extension from 2 to 5 years. But the question is that no one from servicing every kept me updated on their own on missing their delivery dates. It was me who use to follow up again and again by calling and visiting showroom literally every third day.
Have been asking about the details of tyre in the car and have been chasing up on mail but fail to have any response to that as well. It seem servicing team don't even bother to acknowledge the email.
Anyways I am repenting my decision of buying car from this franchise and others please be mindful.

Excellent customer service from sales Robert Atkins. Very happy with the purchase of a BMW and was well looked after from start to finish, every little detail was covered and no question unanswered. Highly recommend!

Tommy, Paris and the team at BMW Melbourne, were outstanding. An absolute pleasure to deal with

I picked up my new BMW X6 on the 27th November 2020 and overall my experience was great at Melbourne BMW on Kings Way! Jin Zheng was very helpful and knew exactly what we wanted. Mia Le (Business Manager) was fantastic in providing an overview of our options. I highly recommend Jin and Mia!

One downside is the gift we received as we have spent a lot of money on our new car but all we got was a standard Christmas gift box full of chocolates. I purchased my first BMW a few years ago from the Southbank showroom and received fancy riedel glasses and the car was a lot cheaper than the X6.

Buying a car is never a fun job, however my experience with both Andrew Curtis and Ben Erceg in May 2019 was a very easy and pleasant one. Andrew listened to what my needs and budget and suggested a 125i demo, I took it for a drive and 10 minutes later we negotiated a deal that was acceptable on both sides - so easy and uncomplicated and none of the usual sales tactics that annoy so many of us. Ben then took over the transaction for delivery, Ben is very enthusiastic and went above and beyond to ensure this sale was delivered in a professional manner. I would highly recommend this professional dealership to anyone who is looking for a fuss free engagement for the purchase of their next BMW.

No business? In the market for i3. Unfortunately the sales person i was dealing with was due leave. I made the effort to spend an hour of my lunch hour to visit them to see what deal they could do and said they will follow up.
Nothing
Don't seem to be bothered in taking my business so I went elsewhere and got the model i wanted from perhaps a better dealership that wasn't so big that they actually cared.
Thanks for wasting my time.

Just got the X3 and it's a really nice car. The sales specialist Geoff Benton took us through the sales process which was very smooth and simple. He was great, knowledgeable and would highly recommend him if you are looking for a car.

Excellent Service
Harley Tunks Service Advisor BMW Kingsway Melbourne did a great job to service my BMW. From Harley, I'm getting exactly what I want in a BMW service. I will definitely recommend Harley Tunks to someone who is looking for a service vehicle at BMW Kingsway. I ll give for Harley Tunks customer service 10/10.

Prestige car buying with a prestige service . That s what I experienced, Ben,Michelle, Clare , Joe and everybody I interacted with at the dealership went above and beyond and to top it all the coffee here is stunning .
Hats off guys..

All I can say is walk in there and ask for Jin, he is an amazing salesman but even more cares as much for the brand BMW as any enthusiast. He made my experience exactly what I was looking for and if my wallet was big enough I might have bought a second car from him. This is the best dealership in Melbourne, don't even bother with the other ones.

Bought my 320i in 2007 from BMW South Bank. Went to the Kings Way dealership the day before and got lectured about cars and that I had been wasting others time for comparing prices.

Pathetic sales person - I wish I remembered his name for shaming.

I had the very pleasant experience working with Sean to purchase a new car. Professional all the way, and a great outcome for all.

My husband and I have had an outstanding experience with Tommy from BMW Kings Way. Tommy was friendly, patient with all our (my) questions and requests, not pushy (which in my opinion is rare when it comes to car salesmen) and timely with his communication, nothing was too much to ask. We've previously bought from other BMW dealerships in the Melbourne area and will now only buy from Tommy at BMW Kings Way.

Pathetic dealings by Service staff
Threatening and Pushy
Hidden Cost

The service staff made a hell of a drama for the Loan vehicle, I was threatened by the staff over the phone. Along with a Service that was advised if Free of Cost actually costed me nearly $800.... They don't keep to their own promises and don't actually care.. Go at your own risk along with if you have Too much Time and Money to waste..

Give me single reason to come back to your dealership and not to go to Doncaster or Essendon Field. Just one reason...

Just amazing! Please do get in touch with Aarnav, one amazing guy I have dealt with.

Thanks

Bought my dream car from Melbourne BMW - Kings Way and just wanted highly recommend Sean Mara for his excellent personal and professional service throughout the process of searching for the right car at the right price. Buying a new car can be overwhelming however Sean Mara made it feel real comfortable and kept me in the loop until delivery.

I personally don't dress the part walking into a dealership and some salesmen from other dealerships have treated me with no respect. One particular BMW dearlership lost me as their customer because of a poor experience and its their loss as I've owned 5 since.

Its safe to say, I'll be returning here again

Once again service from ALL staff was amazing. I only went in to get my airbags changed & although they were making no money from me staff were all help, polite and very welcoming. If I was in the market for a new car I wouldn t hesitate in buying from BMW Kingsway.

Bought a X3 30D on from them on 5th June and has been a nightmare ever since. The sales representative forgot the welcome gift. Had to go there again to pick it up. Got the wrong spare key. Had to take the car in twice for them to figure out the key is wrong. Now instead of fixing the issue they switched half the key with wrong one and even broke the one that was working. Now the remote is not working at all. Wonder why I bought a BMW, should have bought an alto instead.

Our salesperson reneged our appointment (without telling us) because he assumed (wrongly) that we did not have an extra $5,000 to increase a preliminary offer we made on a car sight unseen.
Then as we were in the final (<5%) of agreeing an offer, the dealership (without telling us) increased price by $7000. When asked, we were told it was due to demand .

Honestly go to any other dealer in Melbourne, I would have never thought buying a new /demo BMW feel like dealing with used car salesmen .
The staff refused to provide contact details, had poor follow up and dismissed attempts by my wife to ask about the car.

Ps during lockdown the sales team swore black and blue they are essentially workers! Tough life on the front line at BMW Melbourne !

Go and ask for Tommy, for a seamless experience and a sharp price, no stress.

Great customer service and perfect replacement car during service

Had a wonderful experience at Melbourne BMW ordering a new BMW X5. Tim Vanderkley looked after us professionally and courteously from the beginning till delivery and answered all our questions quickly even on days when he wasn't at work. Delivery day was extra special as it was a surprise for my wife.We couldn't fault the experience and we're now over the moon with our X5. Great car and great team at Melbourne BMW (Kings Way). Thank you Tim ..

I contacted the BMW dealership by phone and was introduced to Tommy. There was sincerity in his conversation and despite living a fair distance from this dealership I drove in on a Sunday to close the sale. Tommy provided a great service and enhanced the customer experience. He has great customer relationship management skills, almost felt like talking to a mate. I actually didn't feel like he was trying to sell me a car, but trying to understand what will make me happy. We spoke less than a minute about the price and more about the car that I really want. I HIGHLY RECOMMEND him.

Extremely satisfied in all aspects from initially walking in with an allowance of just 20 minutes no longer Rod on our way back to Sydney to receiving the car.
Especially impressed with Nick Verginis from my initial just looking thanks to becoming comfortable with discussing what I wanted Nick took the trouble to find out what I wanted and succeeded in fulfilling my needs.
A particularly pleasant experience considering I have been vacillating about what to get for 2 years.
Congratulations Nick for restoring my faith in dealing with car vendors and fulfilling my dream of owning a beautiful BMW convertible.
All the best for the future.
Regards, Rod Altham

I bought my first BMW in here, the service I got from the beginning I showed my interest to post sale was perfect. I cant fault anything. My car had an issue after few months, BMW was 100% focus to fix everything and gave me a replacement car that has 0 km on it. Talk about nervous!! but it was a blessing in disguise as my car turned out perfect even 8 yrs down the track!

Brilliant experience all round at BMW Southbank. Nick who delivered the car, Ashley who we dealt with earlier, Paris who organized our car finance, all top rate service. Many thanks guys!

Alan was really helpful and friendly. He explained me through all of the process and answered my questions very clearly and friendly manner. Would recommend to chat to him to get a really great understanding of you next BMW.

The service provided is outstanding, I started taking my series 1 here for servicing. The team then helped me all the way to transition into my series 2 and I love it. They spent the time to show me all the features and how to get the best out of my new car. Thank you for all your help and effort.

Just picked up my M140i and love it! I dealt with Geoff Benton and found him to be prompt and helpful. I would recommend Geoff as he is very knowledgeable.

We have bought a BMW X2 last weekend. The entire process of buying the car was a very good experience. Our Sales person Dave explained really good about the car and the different options available in the show room. It actually made us interested in buying the car in our first visit which was quite surprising for us as well. I would definitely recommend Melbourne BMW and our sincere thanks to Dave to make the entire process smooth and easy.

Ben was awesome he really made the delivery process easy. Andrew our sales contact offered us a great trade-in value and deal on our new X3. Perfect sales process. Highly recommend.

Got what we wanted although a bit hiccup at the start but all ends well. Good job, Sean.

Great experience with Tommy from start to finish. We got a great (and I mean great) deal on an M3 that no other dealer could match and the car was delivered within the estimate.

Professional sales managers and handover of our car was excellent. This is the first BMW that we have purchased and the experience was amazing.

on the day picking up my car, got hung in the air for more than one hour..

Just purchased my new car at Melbourne BMW. Special mention to Jin, our salesperson who was thorough, quick and understanding. He helped me secure a loan car while I waited for my new car. Jin was great in all correspondence and explained the entire sales process. He was very professional and was quick to let me know if there were any issues in the sales process to ensure that I was to receive my new car with no hinderances.

I highly recommend Jin!

Fantastic experience from start to end with the purchase of my 330i M Sport. Ben Erceg was a pleasure to connect with and kept in constant communication with me from sale to delivery and saw to all the specs I was after for the vehicle. Loving the new drive.

All those 5 star reviews! Unfortunately for us the whole experience felt like we were buying a loaf of bread. Salesperson raced through instructions in the car with us. We signed the papers, they handed us the keys and that was it. Oh, but they did leave a dented gift box with a bottle of olive oil and stale crackers in the boot. Come on people put in a bit of effort!

The rudest and the poorest Service you can imagine!!!! I really hope these people at Melbourne BMW get busted by consumer affairs.

Michael is an absolute gentleman. He is straight to point and provides a customer service level 2nd to none. Very hard to find a dealer like this these days. Definitely recommend seeking him out for a honest deal.

I bought my BMW X5 from Rob Atkins and the team at BMW Kings Way late last year. The service I received from Rob was outstanding from the outset, and I couldn't be happier with the car.

Had a service from Nick helped me picked out the best car i can get with my budget and gave me a good deal

Great customer service, very friendly staff and great deals!

My issue has been resolved, thanks Sara from BMW Kings Way dealership, she contacted back to me and liaise with Motor One, Hydro paint protection has been re-applied.

Hassan

All staff at Melbourne BMW are friendly and professional. It is excellent service.

I've had poor experiences in the past dealing with Service department of BMW dealerships but was stoked with my most recent visit and based on this can strongly recommend BMW Kings Way.

I dealt with Harley who I found to be super personable and made me feel really comfortable throughout the whole process, one which I always find to be daunting.

I'm not very "car savvy" and always feel like I'm getting fleeced when I'm getting my car serviced and I feel like mechanics are talking in a different language. Harley explained things in a straightforward way that even I could understand. I appreciated his easy to digest, no-nonsense approach.

All in all 5 stars! I'm really happy with the outcome .

Smooth experience at the dealership from start to finish, with great financial services as well. Carlo was a great help.

Couldn t be happier love my new BMW230i. Thanks to Jin Zheng for all the assistance with my purchase and helping speed up the delivery process. He was attentive and assisted me with learning every function of my new car. Thank you Jin highly recommend

I recently purchased BMW X5 2018 and Tommy served me at the dealership. Before coming to bmw, I have test driven Range Rover and jaguar but I was quite impressed by the car and the level of customer service offered by Tommy. I would definitely recommend Tommy as your next car salesman as he has in depth knowledge of Cars and is willing to accomodate a test drive on a short notice. Cheers to kings way BMW.

Had a fantastic experience buying my first new BMW here, Tommy was exceptional with contact, sales and aftersales.

Thanks for making it a smooth and accommodating purchase.

Will be back!

All other dealers have a service department desk, not these guys they go in ask for a service member and then forget about you, i stood around like an idiot for 20 minutes while thru the window they stood around in the service area, i left not returning

I purchaser a M3 off Michael Coia and Roger from the Kings Way used team and i have to say that the service I received from them was 2nd to none. Best used team in the business

Mo Bond at Southbank is a gentleman also. I have a a lot of time for him

I had a pretty ordinary experience at this dealership. I dealt with Roger regarding a second hand BMW M2. What I found rude was the fact that he would not negotiate on price. He wanted the full advertised price and would not even drop it by a little bit.

I thought it might be because this is a particularly nice car - but I went to other dealerships and had a very different experience. Ended up getting a great deal on an M2 in much better condition. In fact, the car Roger wouldn't negotiate on is still for sale over a month later. I won't be going back to this dealership.

The dealership experience is better than Land Rover, but not as good as Mercedes (send someone to Merc to observe because they know how to spoil a customer). But, I am a BMW guy so I have extensive knowledge about the model and brand. My experience with the sale guy were short but he was friendly and helpful to choose my desired car.

Very good service. Offer me a happy price that stuns other dealers. I got my first BMW from here!

Poor service and way of dealing by the sales staff...
They Need training in Customer Service
I would rather go to a place who value for time and money spent at their Dealership.

I just can never seem to get through to talk to anyone other than the receptionist (whom is great)
They are simply too busy? Not good for customer experience!

Ask for Roger, he ruins the stereotype of a car salesman, he couldn't have been more helpful, patient and just generally comfortable to talk too, negotiating was easy, didn't push and over upsell.
We walked away feeling very happy, thanks for our new car Roger!

would have given 0 stars if possible, FORCED to come here for airbag recall for the 3rd time! and they still can't get it right. Made to wait for 30 minutes for the appointment, left cos' i can't wait anymore, will never come back. If you guys want quality and fast service, I recommend Virage Motors just across the road

Excellent customer service from Dave and Sadek. They are to be commended for their patience and persistence. Great experience all round.

The service I received at Kingsway BMW was nothing short of exceptional. Stephanie organised the service for my 3 series in a timely and very professional manner. George made me a great coffee and Shelley was very welcoming when i came to pick my car up. All round great service! Will only bring my BMW to Kingsway service department in future :)

We purchased a brand new X1 late December. From the moment we entered the dealership, we were looked after. Ben took the time to show us all the different models, offered a test drive and talked us through the various options of each of the models. It was a very pleasant experience, beginning to end. Not at any given time did we feel that the sale was pushed on us or was rushed. Once we pulled the trigger, Ben was great in communicating with us in keeping us updated on the delivery of the car. Somehow he managed to get it to us earlier than expected - on Dec 24th. What a great Christmas present. Big thanks to Tim & Ben from Kings Way BWM for the great experience. I highly recommend this dealership to anyone looking for a BMW!

Absolutely Great Experience at MELBOURNE BMW,only because of Tailored Service and Efforts given by BENJAMIN ERCEG whom we met on 29/11/19 and finally bought an X5 30 d M on 19/3/20.BENJAMIN made the buying process a Great Experience for us.His Professional Text/Calls to us over 3 months made us feel TRUSTFUL that we should go ahead with him only.Finally in just one more visit on 15/3/20 we made a decision and were given assurance that we would be looked after very well.Extended Warranty and a few more benefits were given,a Top Trade in Value was given for a Decade old car.If you want to do Business with MELBOURNE BMW @ KINGSWAY pls do ask for Benjamin Erceg. BMW will always look after but a HUMAN TOUCH is always needed..
Thanks BENJAMIN ..
And to the entire Team at MELBOURNE BMW

My rating is based off of dealing with one sales person in particular, so it's probably not reflective of the organisation.
That being said the fact that this person was employed by this dealership is inexcusable!
A good sales person respects any and all business and everyone has a budget.
I walked in looking for an 80 thousand dollar BMW and was made to feel so small. I was basically told that my budget was too low. There are different more polite ways to tell a buyer that what they're looking for is in a higher price range.
I was basically told I was too poor to buy a BMW.

Well sorry to say 2 days later I bought a car from Mercedes for double what I initially wanted to spend and I'm stoked at how good my experience with Mercedes-Benz Melbourne was!
Sad because my first car at 16 was an M3 and I loved it.

I showed interest in one of their vehicles and tried to contact them but the salesman said he'll give me a call very soon. Few days later still waiting for that call. I'll buy a Mercedes or other reputable brand.

I recently purchased an X1 from Frank Meng at South Melbourne BMW. Frank was fantastic to deal with, extremely knowledgeable of the vehicles and promptly responded to any questions I had in relation to my purchase. Frank was recommended by a friend and was the most hospitable, through to accounts, and Yaxuan Zheng, Business Manager. I would have no hesitation in recommending Frank, Yaxuan and South Melbourne BMW to others. And the car is FANTASTIC too :) !

Really good experience here! Highly recommended Sales person Tommy did a good job, professional and patience.
Recommended!

Nick was our dealer and he made us feel completely comfortable! Totally no-pressure experience.

I booked test drive with Alan in Kingsway BMW, he is very responsive and helpful. Test drive and after purchase experience was wonderful.

Nicks service was outstanding he went through the car in detail he is a very honest person that made me Feel very comfortable

Had a great experience buying my BMW recently. I was provided with a fantastic deal and exceptional friendly service from Ben. Thank you.

Poor experience with sales. I was considering to buy a used 2 series however the agent would not let me test drive. Didn't think I was serious?? Audi thought I was serious so going with them!

Great service, easy to deal with. I have bought 4 BMW'S from this dealership now. The salesman Nathan Saliba was very helpfull and easy to deal with.
Ian Macdonald.

I bought a BMW from this branch last year Oct 2015. Buying experience was great. Jerry the sales consultant took the effort to understand my needs then sell me a 320D. After so many months, occasionally I had a few questions and emailed Jerry and he still keen to answer me. Good place to buy a BMW.

My experience dealing with Sean from the Kingsway BMW and the team has been excellent and the service superior.

They listened to what I was after and made the whole process easy and seamless.

I am extremely happy with my new BMW and would highly recommend Melbourne BMW.