Very disappointed my grandma bought us a car from here. Had problems with it from the get go. They sold us a car for 12,000 it got hit when it was parked and very fast we found out the value was only worth $4,000 so now we still owe 10,000 on a vehicle that we don't even have. They doubled the value and we wondered for so long why everyone was fighting so hard for us to get the car.
I had heard bad reviews regarding Landmark Chevrolet but I am a firm believer in shopping locally! I live in the immediate area so I first went to Landmark to shop for my new vehicle. I knew what I wanted and I knew with my credit rating it would be tough but these guys worked with me, and worked fast to get me exactly what I wanted at a competitive price. Very, very happy with my new Equinox!
BUYER BEWARE !!! I purchased a classic '71 VW convertible thru the dealership as a used car. It was advertised on Ebay in these words. "You are bidding on the nicest VW Convertible that we've ever seen! The previous owner of this VW only drove her 47,000 miles over the years. Always stored in his climate controlled garage, and only driven on sunny days. Which means that this one was never used for daily transportation, and only for fun. No matter how or where you look at this car, IT IS LIKE BRAND NEW For Sale!!! Although this gentleman had a lot more expensive examples in his garage, he pampers them all. There is absolutely nothing that needs attention. It's perfect! The updated Hartz Cloth Top and wheels set it apart from the rest. She runs flawlessly and has never been messed with. That's the difference. All maintenance receipts will go with the car. If you are looking for the ultimate VW Convertible, then you should deeply consider this fine example of Basic German ingenuity. We have set a very reasonable Buy it Now for such a fun low mileage S/B/Convertible.................. And, now for the truth. I had been looking for a nice VW for about 6 months & to find one described as above & sold by a car dealer seemed to be perfect. The car looked absolutely beautiful on line & at the dealership. When We trailered it home I located a VW mechanic who worked on classic VW's & made a appt. for a tune-up, oil change, valve adjustment, etc. When I picked the car up, he had taken pictures of the undercarriage which showed, among other things, previous accident damage, bent front coil spring & front strut damage, engine oil leaks, including between the heads & engine block which would require an engine rebuild, extensive (with a capital E) rust including the frame & floor pans with a piece of aluminum glued into place & not covered by massive amounts of undercoating as was the rest of the undercarriage. The VW mechanic suggested I take it to a body shop to let them determine whether the car is safe enough to be road worthy. Did I mention that the clutch slave cylinder is leaking fluid? Also, the tie rod bushings are completely worn. In reality, this VW received nothing more than a cosmetic restoration. Mechanically it is an absolute nightmare.
What do I want out of this experience? At best, I want my money back. If not, I want people to know what I am going thru. BEWARE!!!.
10/25/19 UPDATE - - I filed a complaint with the Better Business Bureau stating ALL the glowing comments the dealer made in describing the car I purchased. The brother of the dealership owner, who I had absolutely no contact with, filed a rebuttal with the BBB claiming that I (and my mechanic friend) was totally at fault for not performing a thorough examination of the car before taking possession of it. In retrospect I suppose I should have been more careful, but I foolishly placed my trust in the dealership & what turned out to be a total misrepresentation of the condition of the car. The rebuttal filed was based solely on second hand information (hearsay) & had very little relationship with the truth. To further compound matters, another brother, who actually owned the car I purchased, offered to pay me $3000 to repair the car or to buy it back from me for $2900 less than what I paid for it. Neither offer was acceptable to me. WHAT A FAMILY !!!! Where will this all lead to ?? I call the dealership asking to speak to either of the brothers but get lame excuses as to their whereabouts - on vacation, with a customer, out on the lot, will give them a message, blah, blah, blah ! I will not let this rest. It will only escalate from here.
If you need a car Tom Hill will take care of you. He works hard to make sure the customer is treated great and gets a great deal!
Dennis and the staff in the shop are very polite and very knowledgeable. Was definitely a good visit. Will bring my vehicle back and recommend to others. Thanks guys
Called the dealership to speak to service about getting tires for my 2016 Malibu that I just bought from them last year.. Yes I need tires already. Hmmmm pissed... Spoke with a Walt in the Service Dept and yes he was rude. I asked if they were opened on Saturdays for Service and he stated no so I asked what are people suppose to do that work during the week from 8-5 and he said very rudely to me on the phone " just like we do here if we need time off from take it off" . Are you kidding me.. I honestly will think twice about ever buying a car from them again. I thought smaller Dealership better service. I guess not. I probably should of stuck with Ed Shults.
Went there with my father in law to see if he won a truck with his mailing. He WON !!! 2 gold dollars.
We were shopping for a new vehicle and had visited several area dealerships, but when we arrived at Landmark, we knew we were in the right place. The staff was courteous and helpful, especially our salesman, Joe Crandall, who took extra time to help us find the Equinox that WE LOVE. Excellent experience. Thank you.
Joe was an absolutely wonderful salesman and made the entire experience of looking for, and purchasing a car easy! I really cannot say enough kind things about Joe and the entire staff. While the website was not as enticing as the in person experience, the staff really made up for it! It only took a few hours from the start of looking at vehicles to having paperwork done and being on my way home. Especially with COVID, the staff were patient and the entire facility clean!
I was extremely cautious with looking for a vehicle here, as I wanted to be able to look through the website as most of my generation does. However, the dealership had so much more to offer in person and I would highly recommend shopping here and will definitely be back again myself!
Very knowledgable, and friendly people. Will definately be a return customer
I think I will leave a review for a friend. While the purchase was seamless and helpful, the aftermath is not. 30 day warranty then the car becomes a nightmare and shes 15k in the hole. New clutch needed $1400 later, gave her no deal. Now she owes another $1400 on top of the $15k. Lets not forget the sensors going off after that replacement, they didnt care. AC compressor and clutch shot. $15k for a car with no AC.. incredible. Now gas tank isnt reading correctly, engine light comes on and off. Lemon laws need to be changed. Totally taken advantage of. You need to give her a new car! I am looking for a car but not buying from Landmark.
Went there to look at a certain car, questions were answered, was on my way again, happy
Don't call you back. Try to sell junk. Test drove Colorado 2007 it was junk. 2012 Subaru a nice ride. They try to charge double for cars. Don't buy from them.
I have bought 6 vehicle from Landmark and had them all serviced at Landmark. In the more than 10 years I have been a customer I have always been very satisfied with the service I have received! Great place to buy a car or truck!
5 stars for the service department. Very impressed with Dennis there. He is an all around great guy to work with, he jumped right on the vehicles issues and has been very good about getting them fixed up!
Bought a car from here for 9900$, and put 5000$ down payment. They gave a loan term of 5 years with 200$ payments. They sold this to a girl that was a first time car buyer. I calculated the interest rate after I was told about this, and it turned out to be a 28% interest rate. Wow, they should feel ashamed.
Highly recommend going to landmark for your vehicle! They work with you every step and go over the top to make sure the buyer is satisfied. I m a first time buyer and they made it happen for me!
Painless!!! We had done our fair share of trying to find the vehicle we wanted. Had been to other dealerships, and just weren't impressed. These guys made every aspect of our deal amazing! Not pushy, down to earth, literally painless. We were so impressed with our experience we will definitely recommend them to anyone. A HUGE thank you to them for actually making it a pleasurable experience!!!
Buying a car or truck is never fun unless your Salesman is Joe Crandall! He got me a great deal on my Impala! No Smoke and mirrors! He was great to me and he will be great to you!
Repairs done exactly when they said they would be done.
Was very happy with how quickly the deal was done and had what I wanted. Not happy within the first week check engine light came on, took the vehicle back, reset the sensors and off I go. Came back on called and was told it was the gas cap, I said "when my inspection is due i dont feel it would pass", no you will be fine was the reply. 1 year later, wont pass inspection..after a heated conversation with the service manager...I got a call back later saying they would cover it....ok at this point a happy customer. Went back purchased another vehicle again first week engine light comes on and tires go flat. Now, they will fix it at half the cost out of pocket....are you kidding???? Resetting so engine light come on the first week and not cover it 100%?? Sorry Landmark. Will not return.
All around great place to work with! Great automotive service and sales!
The people who work here are awesome very helpful and do whatever they can to make your experience great
I recently bought a new Chevy Trailblazer from Landmark. It was such a wonderful experience. The staff was very nice and friendly during such uncertain times. Joe went above and beyond for me and made sure I got the exact make and model car I wanted. I would defiantly buy another car from Landmark and will be recommending them to all of my family and friends.
The staff were super friendly and helpful. I drove a Subaru for many years and we had to change due to the size of our growing family. The car we leased drives smoothly and we enjoyed doing business with landmark Chevrolet
I want to say they were great and everyone seemed on board to get me what I wanted !!! They finally got me my first brand new vehicle and I couldn't be happier !!! You guys have a great team and I'll be back
An amazing, helpful and a very family-minded, small community business that everyone should go to
Amazing place. I've been dealing with them for years, and it shows. Gave me brand new brakes and rotors for free. Also new tires. Salesman Joe was excellent, also the rest of the staff and owners are great. I definitely recommend this place for anyone looking for a GOOD car!!!
Had a great experience trading my car in and getting the one I really wanted,great salesman and great owners would recommend them to anyone who needs a car!
I will always recommend Landmark Chevrolet! I have been going here for all my cars and service needs! They make sure to provide you with the best deals and service! I know I will always be in good hands when shopping at Landmark because they really focus on the needs and wants of the customer! Great dealership and great atmosphere! One of my favorite parts about Landmark is they have the cutest and friendliest puppy that greets you as you walk in! Highly recommend!
Stopped in for an inspection they got me right in and right back out nice people
Bought a great car, a subaru crosstrek for a great price. I had a wonderful experience with my dealer Tom. The whole process was easy and stress free. 100% recommendation for this establishment.
By far the easiest place to buy a vehicle. Especially if you work with Joe C. Smooth easy transaction. Thank you all so much.
I bought a used 2012 Nissan maxima from these guys and was happy at first then everything started breaking 2 months after I got it and they over charged me for everything and made me feel like I was doing something wrong? Then when they fixed the car I got it back and it had damage done to the door! I called to report it and the lady was so rude I hung up on her! Very unfriendly place and they harass their customers! I wish I would have went somewhere else!
Looking to buy a new vehicle. I highly recommend checking out landmarks selection. Ask for Joe (sales) he will take great care of you. We have bought two vehicles now and we have been very satisfied with the great family at landmark
To me rude told them needed 7 passenger they was only talking 5 passenger say leave rest home took my flyer an lost it
Great place to work with!! Joe did a fantastic job meeting our needs and went above and beyond for my husband and I!! Everything went so smoothly.. I recommend this place.. Thank you again Joe..
Awesome experience! Totally enjoyed buying a vehicle from Joe! From the very relaxed showroom to the friendly staff, we were very impressed.
Bought a new truck from them last week, it was the first time I left a dealership without being frustrated or feeling like I was being pushed into something I didn't want.
The guys there are helpful and don't put pressure on you. I test drove just about every Silverado on the lot before picking one and they didn't even blink at letting me do so.
I hope this truck lasts me a good while, but I'll be back for the next one! Thanks guys!
I had a wonderful experience at Landmark. Everything was done in a timely manner, they even stayed late to make sure I was able to leave with my new Vehicle that evening. They answered all of my questions and were very patient when answering! I definitely recommend doing business with their team, especially Terry! Thanks for making buying my first new car a wonderful experience!
Brian was able to steer me toward the proper part I needed for my 355. Thanks!
We had a great buying experience, glad we made the drive out. Everyone was very nice but not pushy, and they were patient with our 1 year old daughter and lugging the car seat around for test drives. Will definitely be calling Joe when we re ready to upgrade our other vehicle. Thanks!
Great trucks and test drove a 2016 Chevrolet Silverado and Colorado. They were nice and had a smooth ride.
Went to Landmark for an oil change and an inspection. Talked to Dennis Conklin and he was very helpful. The car had a few issues the tirod being one of them. Dennis took his time to explain what this was and that it was so bad it could snap at any time. Needless to say my tirod was replaced in a timely manner and the oil was changed as well. Dennis was very helpful and honest. Thank you Dennis for all of your help and a great experience.
I absolutely loved buying my truck from landmark! I will go back if I ever buy a new one! Thank you for being awesome Joe!!
Not good Lots of problems and had to make many trips back and forth without getting any compresation and I live 45 miles away All other dealerships have always gave me something for my time etc Like a free oil change, gas etc Nothing Very dissatisfied
Best vehicle buy experience I've had, From the moment I walked in the door the staff was friendly and helpful, Joe and Terry worked with me to get me what I wanted at the price I needed. This place will have my business from now on, I highly recommend them, stop in and see them, they will treat you right.
Had a very long drawn out time getting decent tires after being promised better tires than the dryrotted ones that I was sold the truck with. Finally they got ahold of me after several months and said id have to pay half for the tires because there wasnt enough money in the deal for him the do it all. THE TRUCK SHOULD NOT HAVE PASSED NYS INSPECTION WITH DRYROTTED TIRES. I BROUGHT IT BACK BECAUSE THE BRAKES WERE MAKING NOISE. THEY SAID THEY "ADJUSTED THEM". ONE MONTH LATER I WAS TOLD BY MY LOCAL SHOP I NEED BRAKES ALL THE WAY AROUND.
Come to find out now they put passanger tires on it to save money instead of Light truck tires as the sticker in the doorjam states are required. Now 10 months later I am buying 4 new tires. Super sketchy place. Wish I had went somewhere else. All I can do now is advise others to avoid this dealership. BOTH THE BRAKES AND TIRES SHOULDN'T HAVE PASSED INSPECTION. BUT THEY JUST THREW A STICKER ON AND SOLD IT ANYWAY. BUYERS BEWARE!
I have continuously had great experiences with the sales department and service department since I became a customer. The service department always gets me in in a timely manner, and Joe at the sales department has gone above and beyond in looking for new vehicles for me. They are a great dealership that takes great of their customers!
I like to pre plan a trip to see what a place has to offer but no prices on website. Guess the trip there will not happen.
Excellent service. Got back to you on a timely manner. Was not in the dealership more than 45 minutes. Everything was done and taken care when I got there. Nice friendly staff. All around great experience hands down best car buying experience I have ever had. Definitely worth checking them out.
Pretty disappointing when you scam multiple people.
Went there trying to find a car I could afford. Ran into the salesman Joe. He was awesome. Listened to what I was looking for. Took his time. Worked with me and eventually we found me a car! The shop checked it all out, no issues! Great job. I do recommend this place!
Our buying experience was quick and painless !!
Great sales and financing staff. After a few weeks of looking for a truck, it was suggested that we check out Landmark, figuring it would be like all the others, a stop and go. They had the exact truck I had been looking at, but the newest year. Joe was very laid back and knowledgeable, and did not pressure at all. Terry was able to get financing that we were happy with, and I left there with my new truck the same day. Every thing was handled seamlessly. It was actually a pleasure working with these guys and we will definitely go back !!
Nice dealership! Great staff to work with! Thinks of their surrounding community!
Great, friendly, efficient service. Will definitely be back!!
The amazing salesman that helped me find my 2011 Nissan Pathfinder is Joseph Crandall. I just told him what I wanted in a vehicle and he came through tenfold! I definitely recommend working with him when you are looking for a new vehicle.
Unprofessional and sneaky. Buyer beware!! Especially if you have elderly family members, be sure they don t take advantage of you, like they did to us.
Thanks so much to Joe and Terry for getting me into a great vehicle!
Customer service is A+!
This is the second vehicle that my husband and I have purchased through Landmark and let me tell you what, they sure make it a smooth process. They always have everything ready to go when you get there and they are extremely patient! I will recommend them to anyone and keep going back not that I want to keep buying vehicle after vehicle but if need be I know where I'm going!! Thank you Landmark staff for being so darn friendly, professional and accommodating!!
Repeat customer at Landmark for reasons way too long to list here. Start with Brent Doolittle, the owner. Brent has personally been involved with every purchase or lease that I have done. Joe Crandall was the salesperson that guided me through my ecperience now. I cannot reccomend high enough to describe our experiences at Landmark. If you are looking for a vehicle, give thrm a chance to help you. I get nothing for this review, as I have already been taken care of, so believe me, my experiences have been top notch!
Asked for a car with low mileage... Check
Asked for a similar vehicle... Check
Asked for a good price ... Check Mate
Great service! Fun buying there!
We recently purchased a Jeep from Landmark. Joe was so extremely pleasant to work with. No high pressure, very personable and easy to relate to. They not only worked within our budget, but also added a hitch that we needed to haul our camper. If there were more than 5 stars they would get them. AMAZING experience all the way around. So happy with our decision to go to them.
Very helpful and insightful. Highly recommend Landmark Chevrolet if you're in the market for a vehicle.
My experience at Landmark was great, the customer service was unmatched compared to other dealerships. All of the staff involved were very helpful and I would definitely recommend to someone looking for a car.
Best dealership to find the right vehicle at a honest price! They stand behind every vehicle they sell!
Brent and his team are the best. I've purchased three vehicle's from Landmark over the past eleven years and have never been disappointed. My most recent purchase was no exception to the rule. Joe knew what I was looking for, did the research, found me a great deal and went above the call of duty to make sure he met my needs. If you want good old fashion customer service, with a team that treats you right, then I highly recommend Landmark Chevrolet.
Just purchased my second vehicle from Landmark!!! They are so easy to work with and nice!!! Plus who doesnt love a place that loves dogs!!!
Haven't purchased a car from them. But have use the service department. The service was excelent. & The staff friendly. They did good work. We're very helpful.......
These reviews make me glad I never bought from here, I'll go to Simmons Rockwell!
shoplandmarkchevrolet.com
