Advantage BMW Midtown Reviews

Kept the promise and seal the deal. Fifth time around.

I had a windshield replacement done and it was very quick. Always great service!

I was very pleased of the service I have gotten from luis Ventura he is a very kind and social person I will continue to get my vehicle serviced at bmw midtown thank you Luis for always helping me I will see you next time my BMW needs a service again

Great car buying experience. Little disappointed that they don't haggle but their pricing was below Kelly Blue Book and they provided great and fast service. Saw the car on CarGurus in the morning, put in a request for information, received a call by 9:15am; arrived at the dealership at 11am, and was driving home by 2:00pm in my new (used) vehicle.

I always appreciate the care taken to be straight with vehicle information and the friendly approach of staff at Advantage BMW Midtown The high quality of my service advisor definitely made the process easy and relaxing.

If your seeking to purchase a vehicle from Advantage BMW I recommend you see Sergio. He is straight forward and honest and a pleasure to do business with .

My experience was absolutely unforgettable and positive. Kiara Powell always have a pleasant demeanor and she s extremely patient. She has gone above and beyond the normal duties in which I believe. She returns phone calls and text promptly and explains the needed repairs in a knowledgeable manner. Ms. Powell reached out to her manager Ana Mejia on my behalf when I had concerns about some repairs. Ms. Mejia assured I would get my repairs done without hardship. I was truly gracious and appreciative of the assistance provided. I have been telling others about BMW Advantage when they need repairs and/or seeking to purchase a BMW as each one of my encounters with any of the staff has been satisfying. Thank you again to Kiara Ana.

We recently traded in our 2017 3-series sedan for a new X4 and could not have been happier with the entire experience. Both Dennis Bilir, our sales advisor, and Younus Nadeem in finance, could not have made it an easier process. We were in and out in hours and feel we made an excellent purchase at a reasonable price. It s our 5th BMW - all of which have been serviced here too.

Jerry Ward was my service anchor. He was very polite and went through everything that was wrong with my car. He is a blessing to your company. Marcia Davis

Joseph goes above and beyond! Thank you to Joseph and the whole service team at BMW Midtown for your courtesy, attentiveness, and prompt manner of doing business. When my BMW needed an oil change they worked around my busy schedule to make sure my car was serviced quickly and efficiently. They even drove me back to work!! I know my car is in great hands at BMW Midtown, they made the entire process painless. I cannot recommend this service department enough. Even though other dealerships are closer to my home, I only want to come back here. Thank you for all you do!

First class customer service. Use of video, text to communicate needed work and cost is so helpful. You can see exactly what needs repair and why. Excellent workmanship. Overall it s a spa experience for both car and it s owner.

Salina has great knowledge of the BMW product and a wonderful personality to facilitate my purchase and understanding of my new car

Although the BMW Assist service was a nightmare...the BMW Midtown service dept made it a whole lot better! My car had broken down and I was going out of town that day. I was so relieved that they got me into a loaner that day and on my way. It was definitely a weight lifted! They also fixed my car perfectly and the friendly service of everyone...valet, advisor and managers was really great! This is exactly what I expect when driving a BMW! Thank you so much!!

I've been previously servicing my vehicle at Momentum due to close and convenient distance but after trying Advantage BMW and my awesome professional service advisor Luis Ventura, everything change. Distance will never matter when comes to quality and GREAT SERVICE. Looking forward to return!

Quick and easy process. I feel like the price I purchased my car for was a steal. Ricardo Quiroz was friendly and great to work with.

I have purchased cars from Mercedes Suglarland, Star Motors, Bayway Lincoln, Audi West and Mercedes North in the past and I must say my purchase from Advantage was the worst luxury car dealer purchase I have made... I felt like I was at Shephard Street used car lot... Not happy at all, but I did get the car I wanted at a good price.

Always receive fair and efficient service from my service rep, Robert Garcia. Definitely revommend.

Adam Martinez was very helpful and professional at the parts department. Thank you Adam

Worst Customer Service. Good at selling cars and lousy at helping resolve issues with their warranties. 15 years a client of Momentum BMW. First and last vehicle here.

Nicolae was a great sales rep and worked with us to make for a great experience.

Excellent customer service from beginning to end, ask for Luis V. he will answer all your questions and help you to choose from their good selection of vehicles if you are unsure like me :)
Also the Finance department made a great job explaining and taking the time to listen and offering you the lowest interest, working with many banks.

Robert Garcia is my service expert and he does an awesome job. If you need your BMW serviced please see Robert you won't be disappointed.

Service advisor Omar was extremely helpful and professional.

Great experience! Great Service Advisor! Thanks Benjamin!

The service representative kept me posted throughout the process.

Great service, Omar Reyna is absolutely fantastic advisor. He directed and helped me to use special coupons for my service. Currently, my car is working perfect and I thank Omar for his direction with whole advantage BMW midtown team. Clearly, I will go back to Advantage BMW .

This place is a joke..my car has been there 4 times this year..thousands of dollars later..and they tell me they now know what's wrong w my car.literally kept changing the diagnoses...they don't return calls...the asst to the general manger took 8 days to call me back..when I returned her call,left a message..2 months later..she still hasn't called me back...a joke!!!

I was having a rough morning and had to take my car to get serviced and I came to Advantage BMW and was quickly attended too by Ana Mejia. Not only is she very professional and had me out in a timely manner but was very kind and made my day. In short if you re wondering who you can take your vehicle too then Ana Mejia is your Service Advisor!

Great selling you a car - can't get them to call you back if you want your car serviced. THEY DO NOT CARE ABOUT CUSTOMER SERVICE. They literally told me everyone was busy and that the service manager's voicemail was full - "maybe I should try coming in".

They did an outstanding job. They communicated throughout the entire process. They gave me a ride to Zoo and came and picked me up. The driver called to let me know he was about 10 min out. GREAT JOB..

First time coming in and was well over pleased with the service provided by Luis. Explained what was needed to get the job done, quick and easy.

John Garza, the service advisor was kind and kept me informed of the status of my car repair in a timely manner.

Ana Mejia at Advantage BMW locates dowtown Houston TX is really really good at her job. As a service advisor she really helped me taking my car in for service a pleasant experience. I would highly recommend her as your service advisor.

Make sure you are very clear about services you are approving. Advantage BMW can give you an unpleasant surprise

I worked with Jerry as an advisor. Very helpful. Great customer service.

Kevin in the Used Cars Sales at Advantage BMW was great and patient with us as we looked at a number of cars. Felt like the management and finance dept. could have been friendlier, but overall great experience.

Bought a nice 430i!

Damaged my X5, worst service ive experienced. The service department left tools jammed in my lift gate. They damaged the oil system last service now no other dealership will touch it.

Efficient and trustworthy service.
Service advisor Eduardo B. goes above and beyond.

I have always loved BMW and the quality vehicles they manufacture, but their excellent customer service is what has kept me faithful to this company for almost 10 years now. My service advisor, Branden Kelsoe, was an excellent example of the professional service and friendliness I have come to expect when dealing with this company. I can trust that my car will be serviced properly and that any issues that need attendance will be thoroughly communicated to me. I look forward to dealing with Branden in the future.

Good service, got new used Honda, within 5 days had an engine light come on, turns out I need a 1900$ catalytic converter

Found one of their dealer's loaner car online. A 2015 BMW 328D and salesman Alex arranged so i could take it overnight test drive. I did purchase it. It was a pleasant experience all around.

Two dealer service visits for 3 tires damaged, over last 6 months. Also pleasant.

My experience was outstanding and "stress free" . Mr. Luis Ventura took the time to understand my needs and was able to make appropriate recommendations to my vehicle 2013 750LI. I'm very satisfied and pleased with his service every time I bring my car in. I highly recommend customers to choose Luis Ventura as a service advisor to receive a smooth and relax process. It has never been any confusion or misunderstanding with getting my car service at BMW. Keep up the good work and continue to make your customers happy and satisfied. Thank You!

Really a pleasure dealing with Moe for our pre-owned X5. Very knowledgeable and made the process smooth and easy. Will definitely refer others in the future.

As a woman , we re not always sure what could be wrong with our vehicles. I feel very good when my service advisor Jerry can make me feel at ease that the problem is resolved. I ll take my vehicle back anytime.

See Sal in Finance, very helpful and fast friendly service!

Kiara is always accommodating, professional and thorough she goes the extra mile and does it all with a smile! She s a joy to deal with. I ve been frequenting BMW Midtown over 10 years and she s the best advisor I ve had there by far!

Albie was excellent! Spoke to him over the phone regarding the vehicle I was interested. Went to the dealership. Arrived on site and he already had it ready for test driving. We closed the deal and was out the door fairly quickly!

Recent service received and Floyd was a great service advisor. He was professional yet personal and he LISTENED to me. He helped me make decisions about my service that were best for me by helping me talk through the options. I ended up with a result I was very happy with. Ask for Floyd when you need service at Advantage BMW.

Great service team, Anthony was amazing. The management team Eric, Wayne and David go out off their way to assist. Advantage BMW midtown rocks!

Southern Hospitality at its best!
Thank you for taking care of me Advantage BMW! Can t wait to pick up my new car.... this makes my #7 3series :)

I love my BMW X4 . Advantage BMW service department is awesome they always take care of my car's needs.

Joseph
Has me spoiled with the care of my baby 2013 750 LI
Thank so much Joeph.

Wonderful service experience! The amenities within the facility are admirable. I was granted an opportunity to connect to Wifi and complete work related tasks within a comfortable kiosk workspace. The multi point experience was very informative and serves as a motivational checklist for me to maintain my vehicle at peak performance.

Responsive staff. Easy access. Great communication. Barry Thomas, my service advisor, did a great job taking care of me & my car. Very glad I bought from Midtown. Will buy my next car from there too!

Awesome service by Anthony Gagliano..Very friendly and fast..Amazing!!!

Sales associate was great, everything was great until we had to do financing. It s been over hour ( no joke ) they keep saying your coming up. This is the longest I have ever waited in my life.

Great customer service. Michael was very helpful in every step of the purchase.

I had my BMW serviced at Advantage BMW Midtown last week and Matt was my Rep. He is Awesome! He assisted me in a timely & Professional manner - He also made sure he understood my needs and All were met accordingly. Thanks a lot for your Exceptional Customer service Matt!!!!

Cory was extremely helpful. I felt in the loop and always knew what was going on with my car.

Great service...Love this place and how they took care of me. Betty in Customer Service was very courteous and helpful. Will definately return for all my service needs.

Great experience! Seamless from setting up the appointment through servicing my car.

Extremely helpful and seamless process of buying and maintaining my X3. Anything G. helped me and made sure my car received TLC. There was none of that car-sales feeling at all. My experience here was as if I was a family never of one of the employees. I'd recommend to anyone.

Having tried other BMW service departments, Advantage downtown is the only one I'll take my car to. Kiara Powell is exceptional, very friendly, communicative, and provides updates and service with a smile. I recommend this service department above all others.

Great customer service from Phil, Isabel and Matt! First class experience for the best BMW dealership in Houston!

Excellent and professional new car purchase experience.

Luis and Emanuel are the best! I had the most smooth car buying experience! I absolutely love the deal I received. I already gave out Emanuel's phone number to 3 of my co workers!

Its difficult to give any car dealership an overly positive review, because fundamentally both sides of the negotiation sit on polar opposites. What I look for is service and did the overall dealership team try to make the experience somewhat pleasant.
The whole process was a disaster till I sat with the finance manager to finalize the paperwork. I would have walked out nearly right away, but Advantage did have the car type I wanted.
This car buying experience left me feeling used and taken advantage of. Even my wife mentioned the sales experience seems cold. "How can the dealership not have two car keys."
Based on my experience, I would most likely not recommend the dealership to others, but its location and selection will drive business anyway.

If you re in the market for a BMW, then you should come visit Advantage Midtown and ask for Justin McGaughey. I ve worked with him on new BMW deals since 2005. He s my only sales contact because of his integrity and professionalism. I have yet to meet anyone else in sales that is as hard-working and honest and as Justin. He makes sure you re completely comfortable before the sale and makes sure you have a great ownership experience after the sale which is why I think he earns everyone s repeat business. He invests in his clients for the longterm and that s why I recommend him to all my friends and family.

Thank you Harry Fernandez for the great Service today !! We appreciate you walking us through the details of having our X-5 repaired..

Really like this location for my car service. Eduardo goes above and beyond to ensure we have a good car service experience

I was glad to see Tom Pham at the Midtown Bmw he is always taking care of me as he did today with a nail in my tire got me in and out real quick very thorough and pleasant man That makes midtown BMW service Exceptional experience

Fantastic service and people. Everyone is top-notch here, especially Yasmin Guerrero and Alex. They were supportive all the way through the process and ensured they found the perfect car for me. They bent over backwards to be helpful at every turn. Love BMW Midtown!

Awful experience buying a car here. Flew from the East Coast to buy a car, not even 100 miles from the dealership the low oil light came one, had to take it back to the dealer after driving 1400 miles just to have the oil changed. After driving the car for another 1000 miles I had to pay $2800 for a repair that was declined under the third party warranty that they sold me. They never offered me an extended BMW Warranty even though the car qualified for one. They held back 1% point on the financing even though I asked them what the BUY RATE from the bank was! BEWARE make sure to ask what the BUY RATE is and hopefully they will be honest with you, they certainly weren't with me. Per the advice of BMW NA I called them to see if they would help with the repair of the car since I haven't really put any miles on it and they said no you're on your own! The car only has 27000 miles on it, it shouldn't need any type of major repairs! I wouldn't recommend this dealer to anyone! Terrible buying experience all around! No one returns phone calls, no one answer their phone!

The service is excellent! Great experience with Jorge Martinez! Highly recommended.

The service advisors are always top notch, very thorough & informative

I had a great experience with Luis Ventura at Advantage BMW, his attitude is amazing he was such a great help. Although, I had a lot of questions he answered every single one of them in a polite and understandable manner. Thank you Luis for all your help, it was a pleasure making business with you.

Manni did an excellent job of explaining what needed to be done and how long it would take. Great communication and delivery.

Hector was superb in every aspect of the transaction

I am a new BMW car owner and I had such a phenomenal experience. I believe they went above and beyond with the detail cleaning along with fixing my recall on my vehicle. My consultant was Eduardo and he kept open communication about every update with my vehicle. I have never had such GREAT service. I am glad that I came to this location and Eduardo gave me the best service I have experienced.

Had help from Eduardo made the whole time very smooth. Was very knowledgeable and helpful on all my questions definitely great service advisor. New location as well very very nice inside while you wait. In the end car was working perfect as well.

Took care of all my needs, fast & easy, service advisors helped a lot & kept me well informed at all times. Best dealership I ve ever been to

As always, I had a fantastic experience working with my service advisor, Jerry Ward, and the tire specialist, Aldo. I had a lot of questions (just my nature) and they both took the time to explain everything in detail. The overall experience was very pleasant and the repair was completed timely. I can t think of anything they could have done different. I will definitely be back.

I went in and in no time, my car was ready!!! My service advisor Mayra was fantastic!! I will keep coming back!! One Happy customers!!

Not sure how to provide feedback on this site, BUT, Jerry Ward was courteous, knowledgeable, and got my car repairs done quickly. I would award him a high rating.

I needed to change my service appointment at the last minute and was able to get in 30 minutes! My advisor "Mr. Anthony Gagliano" was very pleasant and helpful. He thoroughly explained what they would do with my car and as a woman who is not good at any mechanical/electrical system, I appreciate his explanation very much. Thank you again, Mr. Anthony!

Everyone was very friendly and worked to get me the car I wanted within my budget.

Looking for a particular vehicle, gave the m a call. Salesperson answered all of my questions. I drove in from out of town the next day. Took a test drive, agreed on price, made deal & took delivery within 5 hours I was in & out. Great experience with all of the staff.

Great experience of Customer service thanks to Ana Mejia & Elena Franco made me feel at home & took great care of my car needs in a great timely fashion I m very happy & only will purchase from Advantage Bmw !!! Thank you Team BMW