3 years ago
My husband and I stayed at the Blake Hotel last fa...
My husband and I stayed at the Blake Hotel last fall and really had a nice experience. It was close to everything, really clean, etc. So, when we found out we had a wedding in New Orleans in Spring 2016, we knew we wanted to stay there again. We made our reservation, got our confirmation email, etc. Good to go (so I thought)....
One or two weeks later, we get an email from The Blake saying, "...sorry to hear you won't be staying with us. We have processed your cancellation..." WHAT?? We were freaking out because (1) we never cancelled, and (2) we knew hotel rooms were in short supply in NOLA that weekend. We called immediately to figure out what this email was about, but the front desk said they couldn't help because the reservation desk had closed at 4pm. We tried to make another reservation online, but the website said no availability.
So, we called the next day (today) and this was their excuse... they said they cancelled our reservation because the credit card didnt go through. Well, turns out it is because they mistyped our billing address when they tried to charge the deposit... But instead of simply calling us to solve the problem, they just cancelled our reservation entirely - leaving us without lodging! What a pain, because the rest of the city hotels were solidly booked up.
I normally never write reviews, but I am really disappointed with how they handed this. It's a shame, because we really enjoyed The Blake the first time we stayed and were looking forward to being repeat customers.