Cynthia Banks

Review of Blake Hotel New Orleans

Staff was not friendly. Booked room with guarantee...

Staff was not friendly. Booked room with guaranteed reservation. Staff tried to down grade to queen room book luckily I had my confirmation showing room was guaranteed. When it was shown to staff she basically said regardless of what the confirmation said, since it was booked through a third party they couldn t give me the king room that was paid for. She told me I would have to contact the third party that I booked through to dispute my complaint.The only reason she honored my reservation was because I wouldn t take the down graded room. She was not friendly and she does not have good customer service skills at all. I will not be staying here ever again.